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Villanovo Reviews 117

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars
Invited

We’ve just returned from my 50th birthday celebrations at Villa Lauryn in Marrakesh. Wow, where do I start….. The villa is out of this world from start to finish the service was amazing, the staff wer... See more

Rated 5 out of 5 stars
Invited

A really easy to navigate website with good descriptive detail on villas available for rental. The booking process was easy to follow and any questions we had were answered immediately by the concierg... See more

Rated 1 out of 5 stars

Awful awful expereince. We left a week early as villa was not just in poor state but dangerous - nails screws exposed in broken joinery in kids bedrooms, leaking internally, electrics failing. Do... See more

Company replied

Rated 5 out of 5 stars
Invited

I rented, though Villanovo, Villa Dar Challa in Marrakesh for 8 days /late a July 2025. Villanovo for did an excellent job. Dar Challa is a really nice property; services were superb; food exquisite... See more

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Company details

  1. #5 of 6 best companies in Holiday Home
  2. #1 of 2 best companies in Cabin Rental Agency
  3. #2 of 3 best companies in Group Accommodation
  4. #140 of 190 best companies in Travel Agency
  5. #7 of 10 best companies in Vacation Home Rental Agency
  6. #15 of 24 best companies in Vacation Rental

About Villanovo

Written by the company

Logo Villanovo

WHO ARE WE ?

Villanovo is a travel agency specialising in tailor-made rentals of villas, chalets, and riads in dream destinations.

We have carefully selected the most beautiful holiday homes where you can create unforgettable memories. Located in the most sought-after spots with exceptional settings, each of our properties offers high-end amenities and services, ensuring bespoke holidays that combine comfort and luxury.

Before and during your trip, our dedicated concierge service is at your disposal to make your holiday an experience that reflects your vision, as perfect as you had imagined.

RENT A VILLA WITH VILLANOVO

Discover our exceptional villas nestled in the world's most beautiful destinations.

In Europe: Explore stunning villas in Spain, whether in Ibiza, Majorca, or along the Costa Brava. Alternatively, opt for a holiday home in France, choosing from the tranquil landscapes of Corsica, the charm of Provence, or a cozy chalet in the Alps. Italy, Portugal, Croatia, and Greece also offer incomparable options.

In Asia: Bali in Indonesia is a dream destination, as are Thailand and Sri Lanka, where luxurious villas await to make your stay unforgettable.

In Africa: Experience the unique charm of Morocco with villas in Marrakech and Essaouira, or escape to Mauritius and the Seychelles for a luxurious retreat surrounded by nature.

In the Caribbean: From paradisiacal beaches to vibrant culture, discover exclusive villas in the Dominican Republic, Martinique, and beyond.

In North America: Whether drawn to the United States or Mexico, you'll find splendid villas perfect for a luxurious getaway.

TRAVEL BOOKS

Villanovo offers exclusive travel books where you can uncover our top recommendations for restaurants, shopping, and activities. These guides will help you explore our destinations authentically, immersing you fully in their local culture and atmosphere.

LUXURY MAGAZINE

Villanovo also publishes a luxury travel magazine that regularly features exclusive holiday experiences and advice, cultural immersions, and insights into exceptional villas and unforgettable stays around the world.

Luxury and charm guaranteed

Selection of orignial and upscale luxury properties

Our catalogue of luxury villas, extraordinary houses, charming riads or high-end chalets have been carefully selected because each of these properties offers a unique experience, a fabulous setting, a particular charm or an exceptional luxury.

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Ski Holidays in the French Alps

Escape to an alpine chalet for an unforgettable winter holiday

4.4

Excellent

TrustScore 4.5 out of 5

117 reviews

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Replied to 83% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Invited

Cathy…

A really easy to navigate website with good descriptive detail on villas available for rental. The booking process was easy to follow and any questions we had were answered immediately by the concierge, who was very polite and friendly. The villa we chose, Villa Osorio in Corsica was absolutely fantastic, even better than the photos on the website, and had everything we needed. Fabulous infinity pool and outdoor dining area, great views over the sea and very private. We also had use of the linked 5* Maquis Citadel hotel facilities for free, every useful as our return flight wasn’t until the evening but we were able to use all the hotel facilities for the day without extra cost. We have already recommended the villa to friends and would certainly return or look for other villas to holiday in via the Villanova website.

September 21, 2025
Rated 5 out of 5 stars
Invited

We had a wonderful four-night stay

We had a wonderful four-night stay at this villa in Marrakech. The ambience was perfect, and the quality of the accommodation exceeded our expectations. The spacious, modern rooms made it easy to relax, and the villa itself was beautifully maintained.

The concierge was exceptionally hospitable and incredibly helpful in allowing us to plan a memorable celebration with family and friends. The location is about 20 minutes from the city centre, but that added to the sense of privacy and tranquillity.

Breakfast catering was lovely, and the chef and team did a good job hosting us . Overall, this villa was the perfect venue for our stay, and we would highly recommend it.

September 19, 2025
Rated 5 out of 5 stars
Invited

Villa Lauryn Marrakesh exceptional…

We’ve just returned from my 50th birthday celebrations at Villa Lauryn in Marrakesh. Wow, where do I start….. The villa is out of this world from start to finish the service was amazing, the staff were incredible the 24hr concierge was fantastic. I can’t recommend Villanovo enough, I will definitely will be rebooking. The attention to detail at the villa was impeccable. Thank you for making my trip so memorable

September 22, 2025
Rated 5 out of 5 stars

Great experience with Villanovo

We had a great experience with Villanovo in Provence , France ! Booking and payment were super easy. The house was beautiful and perfect for a family holiday. We really loved it! The local concierge team was amazing - friendly and very helpful. We’ll definitely come back!

August 2, 2025
Unprompted review
Rated 2 out of 5 stars

False advertising & horrible customer service

UPDATE: Villanovo reached out to me AFTER writing this review and agreed to credit me for the false advertising and lack of responsive service. Thus, I am adding a star. Im still not happy with their service since I had to spend countless hours dealing with their lack of professional response and false advertising.

We rented a nice villa in Uzes, France, that advertised a jacuzzi hot tub. However, the hot tub was consistently cold, never exceeding 22 C degrees. We repeatedly requested assistance with this issue, as it was a significant feature for our group. Despite our requests, Villanova and the staff brushed off our concerns, avoiding any resolution or refund. Furthermore, they failed to provide essential household items such as pool towels, laundry detergent, garbage bags, hand soap, toilet paper, paper towels, napkins, and dish soap. DO NOT RECOMMEND!

July 25, 2025
Unprompted review
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Reply from Villanovo

Dear Billy Mack,

Thank you for taking the time to share your feedback. We are sincerely sorry that your experience did not fully meet your expectations, and we regret the disappointment you felt regarding the jacuzzi and some aspects of the service.

Concerning the jacuzzi, the property’s heating system is technically linked to the pool, which unfortunately does not allow the water temperature to be raised beyond a certain level. We understand that this was frustrating for you, and although this service was not offered with an additional cost, we nevertheless decided to issue you a partial compensation after your stay, as a gesture of goodwill.
Regarding the household items, we note your comments with great attention. While the villa is rented as a self-catering property, our concierge was present daily and responded to your requests throughout your stay. We will continue to improve our communication to ensure that our guests are clearly informed about what is included and that any additional needs can be met promptly.

At Villanovo, we take all feedback seriously and remain committed to transparency, professionalism, and attentive service. We are sorry that this stay did not reflect the standards we aim to uphold, but we do hope you will recognize our willingness to listen, to compensate when necessary, and to continuously improve.

Kind regards,
The Villanovo Team

Rated 5 out of 5 stars
Invited

We had the most amazing time at Villa…

We had the most amazing time at Villa Farfalla. We LOVED it! It was so private, quiet and calm. The views were amazing. I woke every morning to capture the sunrise.

It is beautifully constructed and designed. the artwork/sculptures are breathtaking. I want a Witty chair for our house in Canada. You can do nothing but relax and be at peace. The Villanovo team is amazing and attentive. We felt at home and enjoyed every second. Thank you to all for a fabulous experience.

August 13, 2025
Rated 5 out of 5 stars
Invited

Such an incredible villa!!

Such an incredible villa!!

It looks even better than the photos and the staff/hosts are all incredibly helpful & friendly.

Perfect for pretty much any occasion and I couldn’t fault the service from start to finish.

A slice of paradise in wine country!

July 28, 2025
Rated 1 out of 5 stars

Dangerous villa / awful experience with Villanovo

Awful awful expereince. We left a week early as villa was not just in poor state but dangerous - nails screws exposed in broken joinery in kids bedrooms, leaking internally, electrics failing.

Do not ever rent from Villanovo - they ignored all these issues and blamed on the "owner" even though our contract was with them. I wrote a complaint to the two owners and other staff - literally ignored after they took our money. Horrific expereince and awful company

July 21, 2025
Unprompted review
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Reply from Villanovo

Dear Matthew,

We are sorry that your experience did not meet your expectations and that you chose to leave the villa after the first week of your stay.

However, we are surprised by the tone and content of your review, especially given the considerable efforts made by our team to support you during and after your stay.
As a gesture of goodwill, and despite the villa being privately owned, we organised:
- A full refund for the second week of your villa rental (which is really an exceptional measure that we did not have to do, based on our contractual agreement),
- A full refund for the second week of your car rental (offered by Villanovo as this had a non refundable cancellation policy)
- A full refund of the concierge service fees for both weeks (600€)
These actions were taken promptly and in good faith, despite the issues reported being related to the maintenance of a property managed locally.

We also note that your Trustpilot profile shows a pattern of leaving exclusively 1-star reviews. While we respect every customer’s right to share their opinion, we encourage readers to take this into account when forming their own view.

While we understand that your expectations were not met, we believe our response was fair, responsible, and went well beyond what most companies would offer in similar circumstances.

We remain committed to offering our clients the highest standards of service and regret that you did not acknowledge the efforts made to resolve the situation constructively.

Kind regards,
Amaya Larumbe
Head of Conciergerie

Rated 5 out of 5 stars
Invited

Excellent customer support

The Villanovo team was excellent in helping us choose a villa for our holiday as well as providing useful information before and during our stay. I would highly recommend them and will use their services again.

July 27, 2025
Rated 5 out of 5 stars
Invited

This villa has amazing views and…

This villa has amazing views and Villanovo team provides great customer service before, during and after the stay.
On my next holiday, I don’t need to look for any other, Villa Heaven will always be our first choice

July 19, 2025
Rated 5 out of 5 stars
Invited

Friendly and helpful at every stage

Friendly and helpful at every stage. The house was in a good state and when we did have an issue with a lightbulb giving us disco effects it was sorted rapidly. Thanks to Emmanuelle for everything they did to help us out.

July 17, 2025

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