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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with various aspects of the company. Many consumers report issues with marketing strategies, finding them misleading or ineffective. Several reviewers mention problems with their subscriptions, including unexpected charges and difficulties in canceling. Consumers also report negative experiences with the service provided, citing issues such as poor streaming quality, frequent buffering, and a lack of access to desired content. Some people feel that the company's practices are anti-competitive. The process of cancellation appears to be a significant pain point for many reviewers, with numerous individuals reporting ongoing charges even after attempting to cancel their subscriptions multiple times.

Based on these reviews

Rated 1 out of 5 stars

One star is too much, how much do you want to annoy your subscribers. First commercial at F1. It started with a couple of blocks with a few commercial, now 6 blocks with 5 or 6 commercials, do you rea... See more

Rated 1 out of 5 stars

Fraud “student offer”. Viaplay advertises a student offer, but it’s a scam. I’m studying at a Spanish university and this is apparently not ok, as the offer only applies for Danish, Norwegian and Sw... See more

Rated 1 out of 5 stars

We have been happy about viaplay but now all off the sudden there are several adds during a movie?? Just out of nowhere, same subscription as we has allways had but viaplay just changes out subsc... See more

Rated 1 out of 5 stars

Worst streaming in the planet. Constant lag and buffering from start to finish of every football game. Absolute disgrace

Rated 1 out of 5 stars

What an awful service. Commercial brakes during football games has to be one of the wildest thing ever. Plus I now can't even cancel my subscription apparently I have a year contract - which I didn't... See more

Rated 1 out of 5 stars

Not for the first time Viaplay has failed to show a sporting event from beginning to end without interruption. I am referring to Wallabies v British and Irish Lions today, black or fragmented screen,... See more

Rated 1 out of 5 stars

This is a terrible company. The viaplay app doesn’t even ask any verification for purchasing movies, so that even very little kids can accidentally buy their products with a tv remote controller. You... See more

Rated 1 out of 5 stars

Man United game - bad quality, jumpy, freezing Vancouver Canucks game - same, keeps freezing, tears in the transmission Philadelphia Flyers game - same... New Jersey Devils game - same again.... See more

Company replied

Rated 1 out of 5 stars

Absolute joke. Subscribed whilst over in The Netherlands to watch the darts final on my phone. You can't watch directly on your phone, you are directed to download the app, which is not availab... See more

Rated 1 out of 5 stars

Locked a 14 year old who child who doesn't know what he was doing into a 6 month subscription online. Not answering emails and not respecting Danish law (fortrydelsesret). Will take them to court for... See more

Rated 1 out of 5 stars

It's a streaming service. They should do 3 things. 1. Stream good quality 2. Offer a good price 3. Take customers seriously The price is related to the quality. The quality is bad. Bufferi... See more

Rated 1 out of 5 stars

Worst streaming platform there is. You pay for the service, but it has more adds then even normal tv shows if you want to watch F1 you have to see 3 minutes of ads every 15 minutes. Go to F1 TV or eve... See more

Rated 1 out of 5 stars

Viaplay suchs big time!! This is a “ pay channel” and they implemented commercials during F1 grandprix. Next season i will switch towards F1.com

Rated 1 out of 5 stars

I canceled my Viaplay subscription but was still charged 2 months. Despite contacting support and opening a chat, the issue has not been resolved. No confirmation of cancellation was ever sent, unti... See more

Rated 1 out of 5 stars

Worst most expensive streaming service ever. Can't watch a single game of football without dealing with it buffering every 30 seconds. Absolutely garbage.

Rated 1 out of 5 stars

Watching football match live: Arsenal v Newcastle, which suddenly ended in the 86th minute, ensuring I miss the final goal and result. What an idiotic service, completely frustrating!

Rated 1 out of 5 stars

Live sports quality: horrible. Customer service: non-existant. Quality of series and movies: trash. App: Works like it's 2015. Packages and bundling: Make little sense. Pricing: Through the roof.

Rated 1 out of 5 stars

I used the promo code for 2 free months, the site asked me for my card for verification, dumbed down for a long time, then they charged me 99kr. So the promo code was not activated as it turned ou... See more

Rated 1 out of 5 stars

Absurdly expensive and I have not been able to watch a single f1 race without technical issues this whole season. Also the current dutch commentators are horrible.

Rated 1 out of 5 stars

I received a prepaid gift for two months of movies and series, yet they still ask for payment to watch certain films. This is a SCAM. I will NOT renew my subscription and I do NOT recommend it to an... See more

Rated 1 out of 5 stars

I'm watching F1 From Melbourne The farmer is reporting The race. With his ordinary way to talk Destroy all scene And he don't stop Talking. So I lower the Sound in my TV Super ordinary... See more

Company replied

Rated 1 out of 5 stars

I love paying for a streaming service, and still having to watch 2-3 minut adds that cant be skiped. The adds also pause if you tab out so you are forced to watch them. Viaplay also only has like 5... See more

Rated 1 out of 5 stars

Scam, I got this fo free the first month and now , although my wife canceled it, they are still taling money and this is the second month pf cancelation !! Stop this fraud !!

Rated 1 out of 5 stars

How do they get away with this? Sign you up, great! Force you to download an app... Fine... App not available in your country. Just because my Google account isn't set to NL. Pissed away €18 to these... See more

Rated 1 out of 5 stars

I pay almost 500dkk per month, now it is my favorite to play CL…it is not working🤬🤬🤬🤬🤬🤬

Rated 1 out of 5 stars

This is nothing but á scam company, I could never use their service but they charged for subscription for more than a year and refused to refund, and could not even cansel my subscription, the custom... See more

Company replied

Rated 1 out of 5 stars

These "wonderfully helpful" service providers are billing me twice. I requested a change early 2020, it worked shortly, but it turns out they are now billing me twice again. I have no way of accessing... See more

Company replied

Rated 1 out of 5 stars

sitting 2 days in a row and can not find where to stop my membership!! It's written, but it does not work in that way at all! I know perfectly well, that viaplay and similar companies make the way... See more

Company replied

Rated 1 out of 5 stars

Whether they're money-grabbing jerks or just totally incompetent, I don't know, but seriously don't join Viaplay. Their service is deplorable. I have tried to cancel my account for over half a year, a... See more

Company replied

Rated 1 out of 5 stars

If I could give zero stars, I would. I recently found out I’ve been paying for a subscription the last 6 months, that I didn’t use or had access to, so I tried to contact Viaplay customer service... See more

Company replied

Rated 1 out of 5 stars

I am an avid figure skating fan, and I was apprehensive when Viaplay acquired the rights to the Grand Prix series, but I bought the sports package to watch Skate America this weekend. Big disapp... See more

Company replied

Rated 1 out of 5 stars

I have been trying to get a positive reply from Viaplay customer service, since their service went down a few weeks back and i was unable to watch the football match I wanted to. Their "call cen... See more

Rated 1 out of 5 stars

extremely poor quality, its impossible to watch live sports. They are also rude enough to divert the problem to your end. How tf then is it only Viaplay I have issues with?

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Company details

  1. Movie Streaming Service
  2. Telecommunications Service Provider

Written by the company

Vi ser frem til din anmeldelse på købsoplevelsen af vores produkt. Hvis du har spørgsmål til produktet og funktionerne er du velkommen til at kontakte vores kundeservice, hvor vi sidder klar til at hjælpe dig fra 13.00-21.00 på hverdage og 12.00-19.00 i weekenden. Du er også velkommen til at kontakte os via facebook.com/viaplaydanmark Vi ser frem til at høre fra dig.


Contact info

  • Strandlodsvej 30, 2300, København S, United States

  • viaplay.dk

1.1

Bad

TrustScore 1 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 4% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Angry subscriber

One star is too much, how much do you want to annoy your subscribers. First commercial at F1. It started with a couple of blocks with a few commercial, now 6 blocks with 5 or 6 commercials, do you really hate your subscribers so much? Or were you so stupid to pay too much for the rights and now you let them pay for that. And now a match of Liverpool is suddenly at prime, are you crazy? I pay for the premier league matches and need to switch now to prime to have a double subscription, you guys really lost it and now Im not even complaining about the commentators and the streaming quality, you company messes anything up I hope you get what you deserve.

October 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Fraud “student offer”.

Fraud “student offer”.
Viaplay advertises a student offer, but it’s a scam. I’m studying at a Spanish university and this is apparently not ok, as the offer only applies for Danish, Norwegian and Swedish universities. But they only told me this after weeks of trying to pacifying me. And it’s illegal as it not allowed to discriminate within the EU.
What a scam. If they didn’t have monopoly on specific sports rights no one would ever buy their service that impose extra commercials during events.

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Transmission stops prematurely

Watching football match live: Arsenal v Newcastle, which suddenly ended in the 86th minute, ensuring I miss the final goal and result. What an idiotic service, completely frustrating!

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

What an awful service

What an awful service. Commercial brakes during football games has to be one of the wildest thing ever. Plus I now can't even cancel my subscription apparently I have a year contract - which I didn't sign to. This is the worst service EVER

September 20, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

I canceled my Viaplay subscription but…

I canceled my Viaplay subscription but was still charged 2 months. Despite contacting support and opening a chat, the issue has not been resolved. No confirmation of cancellation was ever sent, until costumer service cancelled then I got the email and the service has been very unresponsive.

I expected a simple cancellation process and prompt customer support, but this experience has been extremely frustrating. I hope Viaplay improves their service and addresses billing issues promptly.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

We have been happy about viaplay but

We have been happy about viaplay but now all off the sudden there are several adds during a movie??

Just out of nowhere, same subscription as we has allways had but viaplay just changes out subscription to contain adds, just for force us pay even more for our subscription.

We are for sure canceling our subscription due to this bag being dragged down over our heads :(

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

Worst streaming platform there is

Worst streaming platform there is. You pay for the service, but it has more adds then even normal tv shows if you want to watch F1 you have to see 3 minutes of ads every 15 minutes. Go to F1 TV or even pirating is now better quality than ads and 1080p

August 31, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Failed again.

Not for the first time Viaplay has failed to show a sporting event from beginning to end without interruption. I am referring to Wallabies v British and Irish Lions today, black or fragmented screen, poor sound quality. A tot al disgrace.

July 26, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM


I received a prepaid gift for two months of movies and series, yet they still ask for payment to watch certain films. This is a SCAM. I will NOT renew my subscription and I do NOT recommend it to anyone.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

Keeps finding new ways to be worst

Live sports quality: horrible. Customer service: non-existant. Quality of series and movies: trash. App: Works like it's 2015. Packages and bundling: Make little sense. Pricing: Through the roof.

June 29, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Worst streaming service ever.

I love paying for a streaming service, and still having to watch 2-3 minut adds that cant be skiped. The adds also pause if you tab out so you are forced to watch them.
Viaplay also only has like 5-10 good movies, of witch you have to pay extra for 8 of.

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

This is a terrible company

This is a terrible company. The viaplay app doesn’t even ask any verification for purchasing movies, so that even very little kids can accidentally buy their products with a tv remote controller. You have to be aware of this and enable the feature that locks this kind of possibilities.

June 17, 2025
Unprompted review
Rated 1 out of 5 stars

extremely poor quality

extremely poor quality, its impossible to watch live sports. They are also rude enough to divert the problem to your end. How tf then is it only Viaplay I have issues with?

May 11, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ignorant robots

I have been trying to get a positive reply from Viaplay customer service, since their service went down a few weeks back and i was unable to watch the football match I wanted to.
Their "call centre" was closed that day and no end of restarting my TV, internet and TV app was helping. So I wrote and complained.
Only to be met with ignorance and blanket refusal to either acknowledge my issue or compensate. It's either a robot replying or just someone copying and pasting replies.

It has to be the most useless customer service I have EVER experienced.

So I have cancelled my subscription.

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

I'm watching F1

I'm watching F1
From Melbourne
The farmer is reporting
The race.
With his ordinary way to talk
Destroy all scene
And he don't stop
Talking.
So I lower the Sound in my TV
Super ordinary

March 16, 2025
Unprompted review
Viaplay logo

Reply from Viaplay

Thank you for sharing your feedback. We're sorry to hear that the commentary during the F1 race didn't meet your expectations and ended up detracting from the viewing experience. We strive to provide engaging and dynamic coverage, and it's clear we missed the mark for you this time.

Your comments regarding the commentary style are important, and we will be reviewing them with our sports production team as we continuously seek to improve.

Rated 1 out of 5 stars

Unforgettable experience

I used the promo code for 2 free months, the site asked me for my card for verification, dumbed down for a long time, then they charged me 99kr. So the promo code was not activated as it turned out. There is no way on the site to see if you have a subscription or not.
In the FAQ there is an answer that they can freeze some amount, but it is temporary (spoiler: it's not, instead of 2 trial months, they stuck me with a subscription).
The support was unable to return the money to me because I watched one film and ‘enjoyed’ the content (I thought I had 2 months free).
At least thanks for helping me cancel my subscription, though we'll see in a month.

February 10, 2025
Unprompted review

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