Us Immigrationsupport Reviews 141

TrustScore 2.5 out of 5

2.4

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers frequently report confusion, believing the website to be the official US immigration site due to its prominent placement in search engine results. This leads to unexpected charges, significantly higher than the official ESTA fee. Many consumers express frustration over the lack of clear disclosure regarding these additional costs during the application process. People who realized their mistake quickly and contacted the company promptly sometimes managed to get a refund of the extra charges, paying only the standard fee. However, some reviewers report difficulties in contacting the company and receiving refunds. The ambiguous nature of the app and website is a recurring concern, while negative experiences with payment and refund processes are also highlighted.

Based on these reviews

Rated 2 out of 5 stars

If you’re checking this review site, it’s because you, like I, have been caught out by their very official looking website. This company acts as a middle man it would appear, charging 3 times what an... See more

Rated 2 out of 5 stars

The website is listed as first by Google (sponsored) and I naively thought it was the official one. I was charged 139£ and I got my ESTA in only a few hours. I told them that I had used their website... See more

Rated 3 out of 5 stars

This is not the official ESTA website. But, Customer service were brilliant. Was able to get my money back very quickly when I realised and expressed that I wanted to use the official ESTA websit... See more

Rated 3 out of 5 stars

I’ve also used the Website as I thought it was the original one. As here said I’ve sent an Email with complaint ASAP and my both ESTA request and payment (for me and my husband) were canceled and I... See more

Rated 1 out of 5 stars

SCAM - don't use Put my details in but luckily realised it wasn't legit when it asked me for $140 for an ESTA. Instantly got an email from them chasing up my application. Blocked and reported.

Rated 1 out of 5 stars

SCAM WEBSITE - first option that comes up when you search ESTA application and it charges you over £100 without telling you, for a process which should cost $21. I panicked big time, but after sending... See more

Rated 1 out of 5 stars

Scam company. They will take $140, not send VISA and never reply to emails or answer phone. Anxious that they have all my personal information. Avoid this company at all costs.

Rated 1 out of 5 stars

DO NOT USE - I googled ‘ESTA Application’ - US Immigration Support came up first on the list - without checking, I continued the application process. Had to enter card details without it showing me t... See more

Rated 1 out of 5 stars

BE ABSOLUTELY CARGOS WITH THIS FRAUD COMPANY: Email: info(a)usimmigrationassistance.us they are in DUBA!!!! Very dangerous!!! Ana ??? Who is ANA ??? No telephone no tax number no address!!... See more

Rated 1 out of 5 stars

Scam via impersonation of official website. Looks exactly the same. They pay for their site to appear first. Was in hosp with my daughter having undergone surgery and booked ESTA to take to USA for tr... See more

Rated 1 out of 5 stars

These are scammers, their website resembles so much the governmental platform that you don't realize for quite some time. They charge huge fees for services and don't even provide them. I paid 159 USD... See more

Rated 1 out of 5 stars

Complete ripoff, comes up on Google before the official us governement Website, well made so you realise your mistake too late. Prices are crazy, for a straight forward application they charge 98 Doll... See more

Rated 1 out of 5 stars

Horrible scammers!! I fell victim to paying an exorbitant fee to this site. I realised my mistake within 30 minutes and emailed asking for a cancellation/refund - I have been ignored ever since. T... See more

Rated 1 out of 5 stars

If you're here then you've probably already been scammed by them. I also recommend you change your default search engine from Google to a different company that doesn't promote sponsored links by scam... See more

Rated 3 out of 5 stars

I booked my esta by mistake on this site. When I realised and raised the issue with them they were very relaxed and easy about it and only took the 21 dollars, which I thought was fair, although I st... See more

Rated 3 out of 5 stars

I expected the government department but found out afterwards that it was a middle man, charging 132€ per person. There was 4 of us travelling, so I was very surprised! I would have given a 1 star... See more

Rated 1 out of 5 stars

Real scammers! Although I´m usually very careful, I have also applied for ESTA on their sites. They did send the ESTA document, but charged me $136 instead of $21. I have written to them that I do... See more

Rated 1 out of 5 stars

Scam alert! Don’t use this website! Use the offical Department of Homeland Security instead. Our ESTA should have cost us $100 for our family of three, but we just paid $580. I feel sick about it, I’v... See more

Rated 3 out of 5 stars

I thought this was the correct site for my ESTA, But not reading the fine print, until later realised was not official site, I sent them a message within the hour, and cancelled my application, then w... See more

Rated 1 out of 5 stars

A scam company. Don't use them. Go to the official US Department of Homeland Security which required use of an app. Ridiculous fees and now have all my passport details. Criminal.

Rated 1 out of 5 stars

Unclear that this is not the official government website, Google will bring this up as the first result not the official!! They’ll take $121 and ignore all communication from that point on, no chance... See more

Rated 1 out of 5 stars

I too used this company, it wasn’t until I told my daughter how much I was charge that she informed me it was wrong. I have emailed them for a cancellation and refund. I just ordered around an hour ag... See more

Rated 1 out of 5 stars

GUYS DO NOT USE THIS SITE IT IS A SCAM!!! I applied for an ESTA through the actual government site previously and it only cost $21, so I was confused when I got on this site and there were exorbitant... See more

Rated 4 out of 5 stars

I was not cautious enough, I thought this is the official US Immigration site. But Immigrationsupport did what they promise. My advice is to use the official homepage beacuse that is much cheaper but... See more

Rated 1 out of 5 stars

They do not know how to submit an ESTA properly and delay the process. Do it yourself though the official website. It is cheaper and faster. What a fraud organization. Stay away.

Rated 1 out of 5 stars

Charged $121 without mention of the extra $100 until I saw the charge come through, thought this was an official website disgraceful that this is the first website that came up on google

Rated 1 out of 5 stars

If I could give 0 stars I would. DO NOT USE THIS WEBSITE TO APPLY FOR YOUR ESTA! Charged me £99 when it should only be £21. My sister used the official website and got hers approved within 24 hours... See more

Rated 1 out of 5 stars

Same experience as the others.. website misleading and looking like the original ESTA. You only discover the price after. I've immediately submitted the request to cancel the application process and r... See more

Rated 1 out of 5 stars

Avoid avoid! Didn’t know this was the unofficial website. This is a Google sponsored website. As soon as you pay contact your bank and their email address they contact you on. Lesson learnt!

Rated 1 out of 5 stars

Total utter scam. I still can’t believe this happened it was so similar to the actual site. Still bamboozled it happened. Check domains again and again - a big lesson.

Rated 1 out of 5 stars

I was charged $198 for an ESTA. At no time was it made clear how much I would be charged as the only cost referred to the actual cost of the ESTA $21. It was also unclear it was an agent not the govt... See more

Rated 1 out of 5 stars

This is not an official website. They charge $139 rather than the gov site which charges $21 DO NOT USE go to esta.cbp.dhs.gov This is the official site

Rated 1 out of 5 stars

Important Don't use them they are realy too expensive. Very sad to learn that they don't tell you the price before. Normally $21 but with them €111. This is crazy. Fraude.

Rated 1 out of 5 stars

They pose as the US government Immigration agency and then charge an exhorbitant amount to process your Application. Avoid!!

Rated 1 out of 5 stars

While tired and in a hurry, I went through the ESTA application process on this website thinking that it was the Official Website of the Department of Homeland Security. After enteri... See more

Rated 3 out of 5 stars

Okay so out of pure panic I applied through this site because it was what I found on google, not realising it wasn't the government site. Yes, they charge a very high amount $100+ when through the act... See more

Rated 4 out of 5 stars

I realised I had overpaid through this website and emailed them at info @ usimmigration-support.org. My ESTA had came through before I had received a response to my request for a refund. However, I t... See more

Rated 1 out of 5 stars

SCAM PHISHING SITE AND EMAILS! I received an email saying to "re enter the info for your [6 m.o.] daughter's ESTA" and knew something was off, so I looked at the actual uscis.gov website, and... See more

Rated 3 out of 5 stars

Like everyone here, I applied for my Esta via us-immigrationsupport.org. When I paid, 21USD was displayed, which is what I paid. Saw credit card statement today and it was 121USD. I wrote to Estafee t... See more

Rated 1 out of 5 stars

First site that come up when searching for ESTA application - lookalike/dupe forms, I didn't suspect anything dodgy and only discovered when checking my bank account that I'd been charged $121 (plus a... See more

Rated 3 out of 5 stars

Sooooo... I started my application a couple of weeks ago, and the website was very misleading. I thought it was an official website. I saved the application process on my bookmarks and came back to... See more

Rated 1 out of 5 stars

SCAM SCAM SCAM!!!!!!!! I DO NOT NEED TO SAY ANYTHING MORE THIS IS A SCAM. REQUEST A REFUND AS SOON AS POSSIBLE. WASTE OF MY TIME! Email is: info@usimmigrationsupport Website: usimmigrationsuppo... See more

Rated 1 out of 5 stars

same as everyone else got confused that it was official ESTA website, have requested a refund , so far no reply from them, I havent even received a receipt by reply. Please report massively to report... See more

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2.4

Poor

TrustScore 2.5 out of 5

141 reviews

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Rated 2 out of 5 stars

AVOID! Not official site

If you’re checking this review site, it’s because you, like I, have been caught out by their very official looking website. This company acts as a middle man it would appear, charging 3 times what an ESTA would cost on the official site. The only reason I gave two stars and not one was because when I contacted them within minutes of my application they refunded my card immediately. I’m just concerned about my most personal information being out there with a random company now.
Google need to do better as a company and stop allowing companies to pay to be to the hot hit.

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy and smooth Process

They made the entire process much easier. The process was explained clearly, and there were no hidden charges. Everything was perfect.

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. They will take $140, not send VISA and never reply to emails or answer phone. Anxious that they have all my personal information. Avoid this company at all costs.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM - don't use
Put my details in but luckily realised it wasn't legit when it asked me for $140 for an ESTA. Instantly got an email from them chasing up my application. Blocked and reported.

September 25, 2025
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Rated 5 out of 5 stars

Smooth Process

I filled everything out in less than 10 minutes. The approval came the next day, and support answered my email quickly.

August 15, 2025
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Rated 5 out of 5 stars

Stress-Free Experience

From start to finish, I didn’t have to worry about anything. They handled it all professionally. I never had to wait long for updates. Their communication was always quick

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Partner for Visas

I trust them completely for my future applications. Their expertise makes all the difference. I felt like they genuinely cared about my application, not just as a client but as a person.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Value for Money

The fees were very reasonable compared to others, and the quality of service exceeded my expectations.The whole experience felt very professional and well-organized.

September 3, 2025
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Rated 5 out of 5 stars

Effortless Application

i was nervous about applying but the process turned out to be simple. my details were checked carefully, and the approval came through without delay.

August 6, 2025
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Rated 1 out of 5 stars

SCAM WEBSITE

SCAM WEBSITE - first option that comes up when you search ESTA application and it charges you over £100 without telling you, for a process which should cost $21. I panicked big time, but after sending them a threatening email requesting they delete all personal information under GDPR and process a full refund, they emailed back saying they had. I will closely monitor when the money is back in my account but I can't believe this site is allowed to still run. Please please DO NOT USE.

September 15, 2025
Unprompted review

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