long time customer, they sent me the wrong shirt a week ago, I understand a mistake like this can happen of course.... I emailed them three times and received no reply....update: customer service fina... See more
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... gosh, well what can I say, a small step into Turnbull & Asser, with a simply beautiful pair of pale blue mother of pearl and silver cufflinks, alas one was damaged, one simple phone call and that... See more
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With so much "competition" and choice it must be extremely challenging to stand out. But here both the service and the product remain top drawer quality with real and genuine value added - rather than... See more
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Turnbull & Asser. Imagine going back in time when everything you purchased was top quality, beautifully made,, with care taken at each and every step. Then you had that wonderful thing called cus... See more
Company details
About Turnbull & Asser
Written by the company
Rich in history and yet forward-thinking, over the years Turnbull has dressed heads of state, style icons and stars of stage and screen in beautifully made British shirts. The company continues to make a complete wardrobe – specialising in shirts and ties – for those who appreciate clothes that stand the test of time. Today, Turnbull & Asser is proud to be a family-run heritage maker.
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Contact info
14 South Street, W1K 1DF, London, United Kingdom
- +44 (0) 20 7808 3138
- help@turnbullandasser.co.uk
- turnbullandasser.co.uk
4.4
Excellent
388 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
Verified
Quality Clothing with Professional Customer Service.
Advising the customer with a real knowledge & experience of the products making buying decisions easy.
September 23, 2025
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All was quick and proffessional.
September 22, 2025
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late response from CS
long time customer, they sent me the wrong shirt a week ago, I understand a mistake like this can happen of course.... I emailed them three times and received no reply....update: customer service finally reached out and fixed the problem...
September 12, 2025
Unprompted review
Reply from Turnbull & Asser
Hi Nicolas, thank you for taking the time to leave us a review. Sorry that your email wasn't addressed. Our Customer Service Team is looking over it now and will reach out to you as soon as possible. Sorry for the inconvenience.
Kind regards,
Turnbull & Asser
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Fast reliable quality
Accurate description. Good price in the sale. Attractively packed, Very fast delivery.
July 24, 2025
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excellent service fast and effective
excellent service fast and effective - quality perfect as usual over many years THANK YOU
July 23, 2025
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no response
I reached out for product information but did not receive a response, which was disappointing. I hope they improve their communication going forward.
January 15, 2025
Unprompted review
Reply from Turnbull & Asser
Hi Georgi, thank you for taking the time to leave us a review. Sorry that your request wasn't addressed. Can you please send your request again to our Customer Service Team at help@turnbullandasser.co.uk so we can follow up?
Kind regards,
Turnbull & Asser
Verified
First class quality and service
Ease of order, presentation of goods and their high quality together with free freight and the opportunity if needs be to return goods without question has made it so much easier to shop with this exquisitely and beautiful outfitter.
June 23, 2025
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From selection to delivery, great!
From selection to delivery, the whole process from start to finish was seamless. Clear, concise and exactly as described with the shirt being delivered ahead of time. A great product delivered in an exemplary manner.
June 23, 2025
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... off the cuff ......
... gosh, well what can I say, a small step into Turnbull & Asser, with a simply beautiful pair of pale blue mother of pearl and silver cufflinks, alas one was damaged, one simple phone call and that replacement pair infront of me almost before I got off the phone, a heavenly wee button held effortlessly in a silver halo ... a world class product all wrapped up in a world class service .... what more could you ask .... well maybe a dresser ... !!!
May 23, 2025
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Excellent products and service.
May 22, 2025
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Consistently great service for an…
Consistently great service for an excellent product delivered promptly
May 23, 2025
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Service to die for.
Impeccable products. Fast, free and hassle free delivery to another country. An online experience to match the physical experience at Jermyn Street flagship.
May 22, 2025
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Fantastic quality of product and super…
Fantastic quality of product and super quick shipping. Uk to New Zealand in 3.5 days!
April 22, 2025
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Amazing service and super quick shipping
Amazing service with super quick shipping! The quality is perfect as expected. I ordered a gift and I'm sure it will hit the right spot. :)
April 22, 2025
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