Treadmill Doctor Reviews 3,441

Nordictrak bike screen went black and no resetting or rebooting it. After some googling found that control board was likely busted. Found Treadmill Doctor online and used their web chat to contact them. Got a real person (Mike) and not a bot. Mike gave me his email address and once I sent pictures of my bike’s code to him he gave me the right part info. Ordered it Friday from them and it was shipped and delivered to Ireland from the US by Monday morning! Replaced the part and bike back in operation. Excellent service and no issue with the quality of the parts received so far.

Note to Irish customers you will have to pay customs fees but this is nothing to do with the Treadmill Doctor!

Nordicktrack tension motor had failed on cross trainer. Didn't have the part number, sent a couple of photos and was able to find the right product part. Great product knowledge, quick communication and fast service and shipping. Highly recommend.

Knowledgeable, helpful, and professional service. Highly recommended.

Heads up for Canadians (nothing to do with Treadmill Doctor) my US$169 walking belt ended up costing me CAN$390 after conversion, shipping, and duties. Still worth the money to keep running.

Thank you everyone!

Excellent service, repaired the MCB on our Reebok treadmill. Would recommend 100%

I ordered a circuit board for a 10 year old ProForm treadmill. It arrived on schedule and it worked great. I was very satisfied with both the product and the rapid service.

Tim communicated well by phone and email. Fixed and returned mcb quickly for a fair price. Can't recommend more highly.

Exceptional customer service from this company.
Supplied part for my treadmill and repaired a mother board.
Great price.
Definitely advise phoning these guys before trying anything else.

The treadmill Doctor referred me to a terrific tech in my area who told me what to buy to repair my treadmill. When Treadmill Doctor parts arrived within two days, I contacted the tech who replaced the rubber deck and fan belts. Everything was seamless. Highly recommend both services. Thanks,
Phyllis Mass

I went to them because they are the treadmill doctor and I thought they would know what to send me. I gave them my treadmill make and model and they sent me a belt that was to big so I emailed them and sent more pictures because I'm not sure exactly what size it is (they should know by the make of the treadmill) and they sent me another belt that was to small. I asked them what belt I should have because neither one they sent me fits my treadmill so I asked for the size in the middle and they said they didn't have any of those sizes. I sent the belts back and paid for shipping (both ways) for these belts but when they gave me a refund they would not pay for the shipping costs. So they are apparently the experts at treadmills and they have both belts back but it ended up costing ME MONEY and time because they sent the wrong belt to me... TWICE. I did ask them about giving me the money back for shipping but they said it was not in their policy.
Update to your reply
I sent you the model number and pictures so don't ship out items that you don't know are correct. You should also pay for shipping if you sent the wrong item because you didn't do your due diligence to make sure you are sending the correct part.
Update
I told you before that I did receive the correct one from another company that was neither of the ones you sent and it is working now so you did send the wrong ones. I did try fixing it with you but you did not have the part and that happens but why should I be out of pocket to still pay for the expensive shipping because of the wrong parts you sent and you made it clear that you would not refund that. Judging from your other reviews this is not the first time this has happened.
This is an example of a company that doesn't take ownership of a mistake they made and you can also see that in the replies they have made.

Jim at Treadmill Doctor is the man! All questions that I had were answered quickly and correctly, and he could not have been more helpful throughout the whole process of replacing our treadmill walking belt and drive belt (I replaced them myself). I will be sure to use his--and only his--services in the future if necessary. HIGHLY RECOMMENDED!!!

Excellent communication and help to expertly diagnose the fault with my treadmill then a speedy fix and return of the part couldn’t be happier as the total cost was £22 when I was thinking I might have to replace my treadmill with a new one HIGHLY RECOMMENDED

DR MIKE fixes everything
Prescriptions are always right and on time.
Mike and TEAM go above and beyond to help with our purchases.

While I was incredibly disappointed with Nordictrack and their shoddy customer service, once I learned about treadmill doctor I was skeptical but Elizabeth was attentive, incredibly responsive and dedicated to helping me get the parts I needed to get my equipment back up and running and I hope that the next time I need assistance for anything I end up with a rep as helpful as she was.

Extremely responsive!! Not all companies who sell parts understand the value of quality service. Treadmill doctor does! This is a valuable resource in the world's exercise equipment sales and service industry! Thank you for what you do, it means a great deal.

Had to test the customer service at treadmill doctor recently and I must say that I was blown away by the outstanding service. I have to mention Elizabeth W. whom tirelessly worked to provide the right part that I required after a mistake was made by shipping the wrong one. Thanks again for the stellar customer service.

They saved me $1,000. I also am not handy and I thought the belt was too short. They told me how to make it work.

Steve from Treadmill Doctor contacted me today and expressed their concern for how my situation was handled. He explained the situation to me in a compassionate manner and did everything possible to remedy my situation. This is the type of service I am accustomed to with Treadmill Doctor. Because of this I will continue to use them for my exercise equipment repairs and questions. Thank you so much Steve for your assistance and consideration in handling this matter.
-------------------------------------------------------------
I recently purchased a treadmill deck from Treadmill Doctor to replace a broken deck on my Pacemaster Platinum Pro VR Treadmill. I received the deck and was able to install it with minor modifications to the bolt holes in the new deck, which did not exactly line up as expressed they would by Treadmill Doctor. Following the installation, when attempting to walk or run on the deck there seems to be a knocking and squeaking sound coming from the deck. I tried to find where this noise was coming from and was not able to locate it. After a few days of checking, I hired a treadmill service tech to look at the issue and was advised that the new deck is not the same thickness as the deck that was originally installed on the Pacemaster treadmill, which could be the cause of the knocking and squeaking sounds in the new deck. As this is an older treadmill, I did not want to invest more money in servicing and repairing the treadmill than it would cost to purchase a new one. I contacted Treadmill Doctor to see what my options are regarding the purchased deck. This is the reason I gave Treadmill Doctor a one-star review. As I have ordered from Treadmill Doctor in the past and have had great service and assistance, as they always bent over backwards to help remedy my treadmill repairs with parts and/or recommendations to solve the problems. However, this time Treadmill Doctor fell completely short in the customer care department. I contacted Jim, the original sales representative I dealt with when I placed the order, to see what my options were as I was now stuck in between a rock and a hard place with the treadmill deck. I advised him of what the treadmill service repair tech had said, who came out to service my treadmill, and what he felt the problem may be. The response I received from Jim was, "Well, we've been selling these for 25 years and never had a problem." I asked him if he may have an idea as to what the sound was, or what my options were moving forward, and was advised, "I have no idea why there is a sound or what it could be, and as far as options, you don't have any as you shaved the bolt holes to get the board to fit." That was it, no guidance, and no consideration as to what was going on with the deck or how to resolve it. In dealing with Treadmill Doctor in the past, I was very surprised at the very short and curt "not our problem" response that came from him. They have always been great with help in the past, but not this time. I sincerely hope this was a one-time issue, as it did leave a bad taste in my mouth, and next time I may look for different service options for my exercise equipment.

Although I was having some trouble with a new treadmill motor. I was so very impressed when I received a call about my concerns. The support person to whom I talked helped me work through the problem so impressively. It was most appreciated.

Brilliant support from Dr Treadmill. Faulty control board, sent to the Dr and within a week recieved my new board and now machine is running back to normal. Great business he has and keep up the great work.

I ordered and received a running belt for my Nordic treadmill. Once received, I had it professionally installed. The installer told me when installing it that the thickness and quality seemed excellent but the width of the belt was off by a very short margin, that he could still install it and I would be able to use it, but he was concerned that if it stretched after a year or two of use, that he wouldn't be able to adjust and I need to order a new one. I reached out to treadmill doctor by text (they texted me the tracking number of my order), I told them of the situation and that since I would be able to use it to simply note for my file what happened, so that if the belt did stretch and break prematurely, that they would keep that in mind when pricing my replacement belt... The treadmill doctor texted me shortly after that they will be sending me a replacement belt, free of charge. Completely unexpected and greatly appreciated.

They stand behind their products with extremely responsive customer service. That and quality products is all a client can reasonably ask for.

Thank you to the customer service team,

Greatly appreciated!