Thread Reviews 1,431

Deposit a teller check 20k and compliance team at Relay said teller check bank recall. Relay took my remaining balance $17k and said they sent it to the other bank. I check with bank I got the teller check and they didn't recall check and the 20k check was cleared. I sent my proof they didn't recall. I have requested proof from Relay/Thread and ask what they did with my remaining balance over $17k. It's been two days of sending emails and phone calls to support team and compliance to find out what they did with my money.

Everytime I called they say they can't give me any info on where my money got transfer to. Without getting any proof it raises Red Flags and they sold my money.

I suggest if you are putting any money in account don't go over 10k or you will be screw and Relay/Thread will take your money.

They're like Nazis, any criticism of America you get ban. I he happy to see thread be banned here in Europe.

You order something and they never deliver, nor do they ever answer, don’t trust this web page

First of al they sell fake products, replica of a bad quality. This should be illegal as they are registered in the UK and secondly, their return policy is also not very 'legal' we as customer should have the right to return the product. When you ask them to make a return, they say that is up to customer to pay for the return and the return address is in China. How does this makes sens for a company registered in the UK?!

Ordered a water proof sweatshirt at the beginning of October and according to tracking info it says my order was destroyed on request as the item was prohibited

Fab clothes, quick dispatch. I have 5 Esme jumpers, they are so cosy and stylish. Love them 💕

I have never heard of this company, nor have I ordered anything from them, but tonight they tried to take £7.99, from my bank, obviously it was declined, but how the he'll did they get my details its a new card and I've not used it for anything online

This is obviously another ‘here today gone tomorrow ‘ on line companies who have absolutely no idea of how to provide customer service.
For the past 30 years I have always worn size M underpants, but aware of Chinese sizing I ordered size L. - I can’t even get the past my thighs!
I have asked for a return label- and a refund, ands all they do is ask me inane questions such as ‘did you receive the wrong size’? and ‘did you check the size chart?’
They are obviously a ‘fly by night’ organisation who will soon disappear (their website is already unavailable).
Unfortunately there are other companies advertising exactly the same product on the internet who no doubt will be equally as inept as London Threads.

Took 5 weeks for my order to come didn't fit now have to pay 22.40 to return order customer service absolutely helpless never anybody order off them

Paid money and received no confirmation email. Emailed 3 times looking for answers to be ignored. Reading some of these reviews now and wish I hadn't ordered.

Still waiting for my order and not responding to my email

Terrible customer service. I've been trying to organise a return for the past week. Have not heard a single word from anybody. They are supposed to send you a document to initiate your return and given that the return period is 14days it is clear they don't answer in the hope that the return window closes before you are able to return anything. Don't buy from them.

Still no email confirmation still no reply’s , scunnered with this company stay away take it ti the fraud sqaud seem to be doing it to every one now !!!! Edit got my items through today still no email confirmation or emails back poor management thread connect used this company for years but just worried to use them again after this experience 😬 items delivered tho

Faulty item - asked to return - no response to email. Do not use

THIS IS NOT THREAD CONNECT. IT IS A COMPANY CALLED THREAD.COM

Quick delivery, very good quality and very good fit. Will 100% use again

Ordered my items on Friday a £200 Nike jacket by the way. Says first class postage. It’s now Wednesday not recieved notification it’s been sent emailed them multiple times no response.

Ordered a £130 Tracksuit in November. Arrived mid December. Returned it 27/11/23as it was too small requested a refund. Can see they have received it. Guess what had no communication since they emailed me a returns form. Disgraceful. Still no refund.

This company has took my money and not responded once! I ordered £100 worth if stuff around the 15th of December and my items still haven't been sent out and I've had no response from them!

Ordered from the company before no issues. Ordered £300 worth of clothes before Xmas. 1 top arrived and the other hasn’t. Emailed them many times have had no response or refund for the top. Customer service is appalling & I’m down money.

I can now report I did get a refund but zero communication from the company bar an email to say I was getting a refund.