Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express concerns about several aspects of the business. A significant number of consumers report issues with the quality of the bags, describing them as cheap-looking, made of plastic-like materials, and having unpleasant odors. Some people mention discrepancies between the product received and the product advertised, including size and color variations. Additionally, a number of consumers report negative experiences with delivery, citing long waiting times and, in some cases, non-delivery of items. Several reviewers claim the company has poor customer service, with difficulties in obtaining refunds or returns, and some describe the business as a scam.

Based on these reviews

Rated 2 out of 5 stars
Verified

Unfortunately the bag size does not fit a laptop so I will not use for work. Inside of the bag is an inner section with a zipper. The bottom of this inside pocket is not sewn all the way down. So loos... See more

Rated 2 out of 5 stars
Verified

I payed for a large Camille purse I received the smaller one. When I emailed your company I was told I could return it at my expense. Absolutely un-fair. I spent money on your product received the wr... See more

Rated 2 out of 5 stars

I have bought 3 bags from here and didn’t realize they came from China. The website does a good job of making you think they are a boutique somewhere in the states. The smell of the bags is very unapp... See more

Rated 2 out of 5 stars
Verified

I’ve had my bag for maybe two weeks and the seams are already becoming undone and i’ve had to mend it myself twice. would expect a little higher quality for $75

Rated 1 out of 5 stars

Bought the Camille bag. Disgusting - bag size isn’t the same as listed (much smaller), smells REVOLTING, ‘suede’ feels gross to the touch, shape is wonky, and lining/quality is extremely cheap. I was... See more

Rated 1 out of 5 stars

Pretty sure it's a scam. Could find their product on Aliexpress using image serach and their bags are just made of PU/PVC. Branding them as animal friendly + eco-friendly product is definitely mislea... See more

Rated 1 out of 5 stars

ABSOLUTE SCAM OF A COMPANY!!! They have very sneakily changed their name from "Travel Starter Pack" to "Think Olives" quite craftily avoiding my complaint about the horrendous quality of the bag I rec... See more

Rated 1 out of 5 stars

I saw this company on my Instagram feed and thought their bags were beautiful. I was going to order one but some things seemed a bit off to me (like the very long shipping times and lack of costumer s... See more

Rated 1 out of 5 stars

Business promotes 14 day return policy for any reason. DON'T BE FOOLED!!!! After 4 emails back and forth (they demanded a pic of the unused bag), and telling me that shipping return cost would be $20-... See more

Rated 1 out of 5 stars
Verified

Got sent the wrong bag- could proove it with pictures and everything but they are stubborn and remain with their wrong answers that this is the correct bag. It‘s not. Absolute Customer unfriendly appr... See more

Rated 1 out of 5 stars

I ordered a bag from them and it was nothing like in the pictures. It was sooo cheap-looking and ugly. When I asked them for a refund they were so rude and said no; they only offer refunds for damaged... See more

Rated 1 out of 5 stars

I was embarrassed that I spent $90 on their bumblebee backpack and it fell apart within less than a week. All straps including the top handle detached and the company refused to do anything to resolve... See more

Rated 1 out of 5 stars
Verified

The bag smells like rotting fish. I tried to return it but was told I’d have to ship it back to a country I believe is China. Return shipping would have cost between $20-50 according to your customer... See more

Rated 1 out of 5 stars

Absolute CR*P - measurements were not as advertised, plastic is so cheap (not anything like vegan leather), the holes in the strap to make adjustments were just tears in plastic, the stitching was... See more

Rated 1 out of 5 stars

Ordered one of the backpacks nearly a year ago and have yet to receive it. Have requested a refund several times the past few months and am met with a message stating that they're sorry and that I n... See more

Rated 1 out of 5 stars

DO NOT RECOMMEND BUYING!! I bought a bag from this company and the bag they sent me was defective! I had to send a video of the defective part of the bag and it was deemed “normal” nothing normal abou... See more

Rated 1 out of 5 stars

So i ordered a bag on the 27th of April, now its the 8th of August and the bag still hasn't arrived. All i get from customer support are generic automated answers. Do not buy!

Rated 1 out of 5 stars
Verified

You have to be sure about wanting to purchase this time. I saw an ad and how it promoted easy returns but what they don’t tell you it’s that you’re responsible for shipping it back to CHINA. They don’... See more

Rated 2 out of 5 stars
Verified

The material was stiff and very plastic feeling. Also the longer handle was not as appeared in the picture. For the price very disappointing.

Rated 1 out of 5 stars

SCAM!!! DO NOT EVEN THINK ABOUT BUYING FROM THEM!! I ordered my bumblebee bag in January, emailed them in February to which they replied it was due to be sent out within the week. It is now August... See more

Rated 1 out of 5 stars

A bag valued at over $100 broke after 10 months and they refused to do anything about it. Wrote a dismissive reply to my email too. Don’t claim to be sustainable if you can’t make products that last.... See more

Rated 3 out of 5 stars
Verified

I like the purse materials and color, however it’s difficult to get the bottom panel open and squared and I really wish the handles were longer and more substantial.

Rated 1 out of 5 stars

DO NOT BUY from this company. Cheap quality and the return policy s...cks. Returns are so difficult, because you have to return to an adress in China and it cost up to $50. Why do I even have to gi... See more

Rated 1 out of 5 stars
Verified

Not worth the cost. The “gold” hardware is actually and orange tone, and gives of a horrid plastic smell. Do not recommend

Rated 3 out of 5 stars
Verified

The large tote was more medium sized and the closure on the bag is difficult and not very secure.

Rated 1 out of 5 stars

This is a shame !!! If you don’t what dropshipping is, just check it on internet and see that it’s 100% what « ThinkOlives » are doing ! You can find those bags on alieexpress etc for a price be... See more

Rated 1 out of 5 stars
Verified

Awful!!! Never buy from you again. Will never recommend your product.

Rated 1 out of 5 stars

Avoid!!!! Scammers. Quality of the bag is extremely poor, they will offer you a 15% refund which is till not enough.

Rated 1 out of 5 stars
Verified

The purse is the worst, fell apart after one use and the return policy is impossible. Do not buy anything from this company.

Rated 1 out of 5 stars

Long wait for an awful, cheap looking bag. Paid £60 for this rubbish. I will probably just throw it away, it’s that bad. AVOID AVOID AVOID.

Rated 1 out of 5 stars
Verified

Bag smelled horrible!!! And then was shipped from an address in NY but had to be returned to China! Would never buy from the brand again

Rated 1 out of 5 stars

They're nothing but scammers, I'm so glad I didn't buy from them before searching for the bag on Aliexpress, I had a hunch, their Facebook page doesn't allow reviews, posting pictures or posting on th... See more

Rated 1 out of 5 stars

THINK OLIVES IS A SCAM!!!! I never recieved my item after 6 months of it being in the mail, and have been arguing back and forth with them on email for MONTHS trying to get my money back. They will... See more

Rated 3 out of 5 stars
Verified

Well it was OK but kinda cheap. Not real leather and the handle is pastic.

Rated 4 out of 5 stars
Verified

Hi Thanks for your quick delivery… I like my bag- this is a gift and I Hope that she likes it

Rated 1 out of 5 stars

The bag i ordered was shipped from China, arrived in Italy and disappeared. The courier lost my package. It’s impossible to contact the courier cause it didn’t have a real phone number. The Olives ba... See more

Rated 1 out of 5 stars

I had a terrible experience with this company. They claim to sell high-quality vegan leather and advertise themselves as a US-based brand. But what I received was cheap, fake leather that smelled aw... See more

Rated 1 out of 5 stars

I purchased two bags, and both have extremely poor workmanship and terrible quality. I regret not reading the reviews sooner—this brand is definitely not worth the price. I wouldn't recommend buying f... See more

We perform checks on reviews


Company details

  1. #101 of 106 best companies in Fashion Accessories Store

Contact info

2.5

Poor

TrustScore 2.5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Advertisement
Rated 5 out of 5 stars
Verified

Great Bag!

Bag fits sooo much without being oversized looking. Could be a cute bag to go shopping with or out at night. I was a bit nervous seeing the reviews, but the bag came relatively quickly, just with no updates from the sender. It might have a chemically smell like other reviews, but it went away quickly. Bag is in great condition and cute!

August 19, 2025
Advertisement
Rated 5 out of 5 stars
Verified

I love this bag

I love this bag. It has many compartments to fit everything I need in it. It’s great for running errands and you just want something light to carry.

July 23, 2025
Rated 5 out of 5 stars
Verified

Lovely Hobo bag

Easy to order online.
Fairly quick delivery considering I'm in Canada.
Bag arrived well packaged and in great condition.
The Hobo bag is extremely lightweight but well made.
Would definitely recommend this company.

June 11, 2025
Advertisement
Advertisement
Advertisement
Rated 1 out of 5 stars

Fake Vegan Leather, Cheap Product from China

I had a terrible experience with this company. They claim to sell high-quality vegan leather and advertise themselves as a US-based brand. But what I received was cheap, fake leather that smelled awful — definitely not vegan and definitely not premium. There is no way this costs more than $5 to make, yet they're charging premium prices by pretending it’s ethical, sustainable, and US-made.

If others have had a similar experience, I encourage you to speak up and share your story. It’s important people know what they’re getting into before buying. Reddit thread "Thinkolives Order Issues – Share Your Experience"

April 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look