The Skills Network Reviews 2,227

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciated the courses, finding the content relevant and helpful for their jobs and personal development. Many highlighted the quality of the learning materials and the convenience of studying at their own pace. Reviewers also valued the support received from tutors and the support team, who were generally responsive and helpful. People doing the courses online appreciated the flexibility and the opportunity to gain new skills. However, some consumers reported issues with the app and the location. Others experienced problems with the contact, specifically regarding slow response times and unhelpful assistance. Some reviewers mentioned that the course content could be repetitive and that some links were outdated. A few reviewers also expressed concerns about the timeframes for completing assignments, finding them too tight, and the marking process, which they felt was sometimes slow.

Based on these reviews

Rated 3 out of 5 stars

Updated: I have now received my certificate (mid October). Better late than never! I completed a level 2 counselling course back in May 2024. The course went fine and overall I had a good experience... See more

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Rated 3 out of 5 stars

I have completed and now I'm currently working through another course. Although the courses have been informative they are terribly repetitive, I do agree repletion supports learning however it makes... See more

Rated 3 out of 5 stars

I do not feel the text books were detailed enough in order to answer all questions sufficiently. I would not do another course based on the text books provided. I had a friend doing the same cour... See more

Rated 3 out of 5 stars

The course itself was excellent. The material was really well put together, up to date and very interesting. It was also extremely practical. What was a shame was that, whilst the course was advert... See more

Rated 5 out of 5 stars

I have done 2 previous courses with the Skills Network and I really enjoyed them. I’m still waiting for the certificate for my last course I did but it will eventually arrive as did my first course.... See more

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Rated 5 out of 5 stars

The course was packed with information. It made me reflect and think, analyse and question. The learning slides were a good mixture of reading and videos, games and tasks that kept my attention throug... See more

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Rated 2 out of 5 stars

I applied to study nutrition course which prerequisite to study another course starting end September I have chronic health conditions anxiety and stated I need the full time allocated to stud... See more

Rated 5 out of 5 stars

Studied the Level 2 Certificate in understanding Mental Health First Aid and Mental Health Advocacy in the workplace. From the start the support was great, responded to emails within a couple of days... See more

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Rated 5 out of 5 stars

I applied for and completed the Event Planning course. Initially they couldn't find funding for my spot, but after a few weeks of waiting, they were able to sort out. While the course itself is... See more

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Rated 2 out of 5 stars

I was really disappointed in the fact that I was ready and prepared to start my course in Principles of End of Life Care Level2. I'd waited several weeks to get the email to get me started. Instead of... See more

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Rated 5 out of 5 stars

I enjoyed the course and feel like I have learnt a lot about the different struggles that children and young people go through. I did find the course difficult some times due to the fact that my son t... See more

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Rated 5 out of 5 stars

I completed the Safeguarding, Prevent, and British Values Level 2 course. While this course contains some unsettling information and learning, it is well worth the effort. I would highly recommend a... See more

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Rated 5 out of 5 stars

My experience with The Skills Network has been amazing. So far I studied 2 ( Digital Marketing and Understanding Autism).I currently study Cyber Security- all level 2. The topics of each co... See more

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Rated 5 out of 5 stars

The course was easy to understand and interesting. I felt the way it was broken down into the different sections, really gave me a helpful target. I never felt rushed to complete each section and the... See more

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Rated 5 out of 5 stars

I did TQUK Level 2 Certificate in the principles of the mental health worker. This was a great course to participate in and would definitely recommend it. It covers a variety of useful topics whic... See more

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Rated 5 out of 5 stars

I'm in the middle of a Digital Marketing level 2 course. I find the materials interesting and stimulating as I knew nothing of the topic. The tutors are very good and the learner support centre too. B... See more

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Rated 5 out of 5 stars

I did a counselling skills level 2 course through The Skills Network. Everyone was pleasant throughout the process. The online portal was easy to use and the feedback from my tutor was fair and back i... See more

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Rated 4 out of 5 stars

I really enjoyed this course and tutor feedback and support. What stopped a five star review was the course started while I was holiday so was behind from day 1 and found the deadlines too tough to me... See more

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Rated 2 out of 5 stars

I work part time and felt that the calls I received chasing course material very intensive, more so as I have a young child to be mummy to. I shared the days I work and this was ignored, my work load... See more

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Rated 4 out of 5 stars

I studied the Level 2 course "Understanding Environmental Sustainability." The content was good but the pressure to complete it in a short time frame made it quite tricky. Once the funding has b... See more

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Rated 5 out of 5 stars

I completed a digital marketing course and thoroughly enjoyed it. It was designed to cover every possible aspect that would allow me to competently work independently after the course. I will be u... See more

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Rated 5 out of 5 stars

Had a really positive experience with The Skills Network from start to finish. Communication throughout was very proactive and responsive, from the admin/CX teams as well as Tutors. Learning materials... See more

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Rated 4 out of 5 stars

I really enjoyed this course and found it very helpful . The lessons were clear , well - organized and easy to follow. The support from tutors was excellent - they were always ready to help and I appr... See more

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Rated 5 out of 5 stars

I am pleased with the feedback I received from my my assessor. The feedback has encouraged me to continue writing in my own words, while still keeping an academic structure.

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Rated 5 out of 5 stars

You can learn and complete your course independently and without any hassle. The quality of the learning material and methods are up to the mark and I was very well prepared for all the interviews wit... See more

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Rated 2 out of 5 stars

I completed this course nearly a year ago Level 2 Certificate in Awareness of Mental Health Problems. I have emailed them numerous time as I still haven't received my certificate. The last email said... See more

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Rated 5 out of 5 stars

A balanced and convenient way of learning! I researched courses I could do in my spare time to better understand and grow my knowledge in digital marketing. The course material gave me an overview of... See more

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Rated 5 out of 5 stars

I have just completed the TQUK Level 2 in the principles of working with and supporting individuals with learning disabilities. Some of the course I found easy, and some were a challenge for me. But... See more

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Rated 5 out of 5 stars

Had a great experience with the Skills Network :) The learning was excellent and very helpful. The team were so great and so helpful to me, always responsive and detailed. I thoroughly recommend them... See more

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Rated 4 out of 5 stars

This is the second course that I've started with the Skills Network and overall I've been very impressed. The content is good but the opportunities to develop knowledge from other sources gives a... See more

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Rated 5 out of 5 stars

I just wanted to say thank you to Lee for the time spent assessing my work over the past few months (in relation to a English Level 2 Functional Skills course) and for the valuable feedback (in co... See more

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Rated 5 out of 5 stars

My course was great! Good information, excellent resources and fantastic support. Every one I spoke to at the centre when I needed help was very supportive, helpful and professional! The whole process... See more

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Rated 5 out of 5 stars

Fantastic course with great tutors and marking to help aid improvement, this was just what I needed to kick start my new learning experience, The course was detailed and informative. I cannot fault... See more

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Rated 5 out of 5 stars

Enjoyed the course. The content was clear, interesting and useful, and it's great to have another qualification under my belt. The timescales for assignments were quite aggressive and I didn't really... See more

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Rated 5 out of 5 stars

I have just completed a course in Dementia Level 2 and from when I first signed up to the end was very helpful we have deadline dates to achieve and I did manage to complete these before the date need... See more

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Rated 2 out of 5 stars

The content of the course was very good, although materials are outdated at times, and somewhat unimaginative, the digital experience could be improved/updated. They encourage self study which is a g... See more

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Rated 4 out of 5 stars

I would have given the Skills Network a 4.5 if able to. I only faced a few tech problems, which I emailed/rang about, and in all cases bar one, they were solved quickly. The support staff were extrem... See more

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Rated 5 out of 5 stars

I have completed more that 5 courses on level 2 programs I found the course interesting and transferable as skills learned to my job in health care industry. All the courses has enable me to be mo... See more

Rated 5 out of 5 stars

I have only just started the coursework due to my nan dying over Xmas. I wasn't able to start before now as I am grieving for my nan and helping my mum pack up nans flat in Surrey, we live in cornwall... See more

Rated 3 out of 5 stars

Very good at getting you signed up and started. Supporting materials are good. Did not inform me I could do the course via computer, as mr handwriting is bad, and was unable to move across to... See more

Rated 5 out of 5 stars

I am now one my fourth course with the skills network and have found them brilliant. I have not studied for maybe 15 years and I didn't know where to start. I have completed level 2 customer se... See more

Rated 2 out of 5 stars

I did not feel that the course improved by understanding of SPLDs, and mainly felt that I had wasted by time. The resources were mostly poor, and the assessment was unclear. The feedback was not par... See more

Rated 2 out of 5 stars

Iv done 3 courses with you but will not be doing anymore. The first 2 were fine but the third i needed more time due to us being short staffed at work and working extra shifts. The man who signed us... See more

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Rated 5 out of 5 stars

I have completed a course with The Skills Network in Mental Health and am now mid doing my level 2. It was so easy to enrol and I was so worried that there would be a catch because it was government f... See more

Rated 2 out of 5 stars

This course in Falls prevention awareness, is a course in common sense; it was very repetitive. This course was not so much a comprehension exercise of the subject, but a comprehension exercise of t... See more

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Rated 5 out of 5 stars

Contents of the course are very relevant to my job. Thourough explanation of the subject area to be easily understandable by self learning! Skillsnetwork is really good with giving support when... See more

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Company details

  1. Distance Learning Center
  2. Adult Education School
  3. Career and Education Provider
  4. Education Center
  5. Educational Institution

Written by the company

The Skills Network is one of the most successful providers of online learning solutions in the UK. Distance learning supports educators, employers and individuals around to develop new skills and knowledge, and we have a wide range of free, fully-funded courses, CPDs, Skills Bootcamps, Apprenticeships, professional qualifications and more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 87% of negative reviews

Typically replies within 2 weeks


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Rated 2 out of 5 stars

The content of the course was very…

The content of the course was very good, although materials are outdated at times, and somewhat unimaginative, the digital experience could be improved/updated. They encourage self study which is a good thing, but insist on quite descriptive answers to assessments, presumably so they can be more objective when it comes to marking, however this tends not to encourage more critical thinking. I failed a couple of modules which was demotivating as I had not answered incorrectly, but not in the way they wanted. It's a pity because by the time I got approval for doing the course, I was already behind, and could never catch up so I dropped out, and then have to pay £100 (I was made aware of this but why don't they allow people to continue with the course when they pay the £100?). Altogether a demotivating experience and they could improve their channels of communication as I had messages from various different providers and different people who did not seem to communicate with each other. Overall, poor communication but suddenly excellent communication when it comes to collecting debt.

July 7, 2025
Unprompted review
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Reply from The Skills Network

Thank you for taking the time to share your feedback. We're pleased to hear that you found the content of the course valuable, but we're sorry to learn that aspects of your experience such as the course materials, assessments, and communication did not meet your expectations. We truly appreciate your comments, as they help us identify where we can make improvements, particularly around digital resources, assessment design, and communication consistency.

We're also sorry to hear that you were unhappy with the withdrawal fee and completely understand that this may have been frustrating. We want to reassure you that we are fully transparent about our funding and fee policies. When applying for a course, all learners are asked to confirm they understand that a £100 administration fee may apply if the course is not achieved. This is clearly explained in the application form.

Our courses are either funded fully or part funded by the Department for Education, or the relevant Combined Authority or Strategic Authority. Where a course is part funded, The Skills Network covers the remaining costs. Where a course is not achieved and was part funded, the £100 charge is in place to cover our administration costs.

We truly appreciate your feedback and hope this clarifies the situation. If you would like to discuss your individual circumstances further, please don’t hesitate to get in touch directly.

The Skills Network Team

Rated 5 out of 5 stars

I have done 2 previous courses with the…

I have done 2 previous courses with the Skills Network and I really enjoyed them. I’m still waiting for the certificate for my last course I did but it will eventually arrive as did my first course. Just signed up to the Nutritional course with help from Mark Bromwich, very helpful thank you.

September 22, 2025
Unprompted review
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Reply from The Skills Network

Thank you so much for sharing your experience and for returning to study with us again! We’re delighted to hear you’ve enjoyed your previous courses and that Mark was able to help you get started on the Nutrition course.

Your certificate for the last course should be with you soon, but if you’d like us to check on its progress in the meantime, please don’t hesitate to contact our support team at awards@theskillsnetwork.com

Wishing you all the best with your new course!

Rated 5 out of 5 stars

I am pleased with the feedback I…

I am pleased with the feedback I received from my my assessor. The feedback has encouraged me to continue writing in my own words, while still keeping an academic structure.

September 1, 2025
Unprompted review
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Reply from The Skills Network

Thank you for your lovely feedback. We’re so glad to hear that your assessor’s guidance encouraged you and helped you gain confidence in your writing style. Feedback is such a key part of the learning experience, and it’s fantastic that you found it motivating. We’re delighted you’re enjoying your course and wish you continued success with your studies.

Rated 1 out of 5 stars

Waste of time

Waste of time. They do not specify/advertise the regional eligibility when completing eligibility form/pre-entrollment. They just want to collect your data and reject you afterwards.

September 1, 2025
Unprompted review
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Reply from The Skills Network

We’re really sorry to hear about your frustration. Government funding does vary by region, which unfortunately means that sometimes eligibility can’t be confirmed until after certain checks are completed.
That said, your feedback is very valuable, and we’re reviewing how we can make this clearer earlier on in the process to avoid any inconvenience. If you’d like, our team would be more than happy to discuss alternative pathways available to you.

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Rated 5 out of 5 stars

Skills network is a good learning platform

I did TQUK Level 2 Certificate in the principles of the mental health worker. This was a great course to participate in and would definitely recommend it. It covers a variety of useful topics which are helpful for anyone wanting to work in the mental health sector. The course is challenging and great.
The team at skills network are also amazing. They are friendly and professional and are ready to help if you need them. My tutor was amazing and always provided me with great feedback which i found very helpful and resourceful. She inspired me with her feedback.
Overall i had a great experience and the course was packed with information. Some outdated links but that was it from my experience.
Would recommend to others and i would definitely take another course with you too.
Thanks skills network

July 14, 2025
Unprompted review
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Reply from The Skills Network

Thank you so much for your thoughtful and positive review! We’re delighted to hear that you enjoyed your course and found it useful. It’s great to know your tutor’s feedback inspired you and supported your learning journey, that’s exactly the kind of impact we aim for.
We also appreciate your note about outdated links and will look into that to ensure all resources stay as up to date as possible. We’re thrilled you’d recommend us and look forward to supporting you on another course in the future!

Rated 2 out of 5 stars

I did not start my course

I was really disappointed in the fact that I was ready and prepared to start my course in Principles of End of Life Care Level2. I'd waited several weeks to get the email to get me started. Instead of starting the course they tell me they could not get funds in my area for me to begin. I got an apology, and got the option of purchasing the course. I live in Birmingham, surely funding would be available for such a big city.

August 12, 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for taking the time to share your experience. We’re really sorry to hear about your disappointment and the delay in starting your course. Unfortunately, government funding does vary by region, which sometimes means we aren’t able to secure funded places in certain areas. We completely understand your frustration.
We’ll pass your feedback on so that we can review how we communicate this earlier in the process. In the meantime, if you’d like us to explore any alternative options available to you, please don’t hesitate to get in touch with our support team.

Rated 5 out of 5 stars

Principles of Business Administration

The course I studied was the Principles of Business Administration, a very interesting course to understand the rules and in and puts of starts your own business, understand the legality in UK and how to manage to keep basic admin procedures in order to run a Business.
the team on the Skills Network was very supportive and encouraging to keep going on the course, in my case was a little challenging because I did it on the same time I start my training as a Bus Driver here in Glasgow and has to cover 8 hours shifts on top of my family obligations with two kids on school age, I can only be grateful of all the support the team provide to finish the course.

July 28, 2025
Unprompted review
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Reply from The Skills Network

Thank you for your wonderful feedback. We're so pleased to hear you found the course interesting and that our team’s support helped you complete it despite your busy schedule. Congratulations on your achievement, and we wish you all the best in your future endeavors!

Rated 5 out of 5 stars

Level 2 Certificate in Mental Health First Aid

Studied the Level 2 Certificate in understanding Mental Health First Aid and Mental Health Advocacy in the workplace. From the start the support was great, responded to emails within a couple of days. The tutor feedback was comprehensive, valuable and relevant. The course content made you really think and as the questions asked for personal experiences, it helped me put things into perspective. The only slight issue is that some of the links are out of date as the pages are no longer available or you have to sign up to see the content. But given the chance would study with The Skills Network again.

June 16, 2025
Unprompted review
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Reply from The Skills Network

Thank you for your kind feedback. We're delighted to hear you found the support, tutor feedback, and course content valuable and thought-provoking. We appreciate you highlighting the outdated links and will review these. It’s great to know you’d choose to study with us again.

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Rated 5 out of 5 stars

Really enjoyed doing the Certificate in…

Really enjoyed doing the Certificate in Digital Marketing. There was lots of information and I found my tutor/assessor excellent - lots of really helpful feedback. Will be busy putting it all into practice otherwise I would certainly consider doing another course with the Skills Network.

June 24, 2025
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 4 out of 5 stars

I really enjoyed this course and found…

I really enjoyed this course and found it very helpful . The lessons were clear , well - organized and easy to follow. The support from tutors was excellent - they were always ready to help and I appreciated the flexibility of studying online at my own pace.

July 27, 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Amazing

Very helpful, informative and if you need help there are people there that will help

June 6, 2025
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

The course was easy to understand and…

The course was easy to understand and interesting. I felt the way it was broken down into the different sections, really gave me a helpful target. I never felt rushed to complete each section and the notes I received were helpful and led me to be able to complete the course in good time.

June 12, 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

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Rated 5 out of 5 stars

Interesting and thought provoking

The course was packed with information. It made me reflect and think, analyse and question. The learning slides were a good mixture of reading and videos, games and tasks that kept my attention throughout. The tasks were at the right level and the assignments needed thought and research but were achievable. The assignments were explained clearly and support was available if needed. Assignments were marked in a timely manner with meaningful feedback.

May 22, 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

I have learnt a lot how people deal…

I have learnt a lot how people deal with mental health at workplace and what they go through.
And understand how help is provided to people who really are in need of it.
It was a very a knowledgeable course.
The tutors too are always there and very helpful.

July 25, 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

I completed the Mental Health first Aider course

I applied to complete the Mental Health first aid course and it was full of necessary information. Tutor response was spot on and communication with the customer or learner team was very good as I had a bit of difficulty understanding the process.

July 25, 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Had a really positive experience with…

Had a really positive experience with The Skills Network from start to finish. Communication throughout was very proactive and responsive, from the admin/CX teams as well as Tutors. Learning materials were very thorough and extensive, deadlines were sensible and it was easy to give myself an extra week when I needed. Tutor feedback was extensive, too. Overall I learnt a lot and would recommend doing a course with The Skills Network!

July 25, 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

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Rated 5 out of 5 stars

Knowledge

Gained so much more then a certificate. The knowledge was far beyond what I anticipated.

May 5, 2025
Unprompted review
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Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Pleasant Learning Experience

The Skills Network was easy to navigate and provided excellent service in teaching valuable skills for the future. I thoroughly enjoyed learning with The Skills Network.

July 25, 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

Rated 5 out of 5 stars

Event Planning Course

I applied for and completed the Event Planning course. Initially they couldn't find funding for my spot, but after a few weeks of waiting, they were able to sort out.

While the course itself is a bit clunky and some of the information to repeats itself a lot, it was overall very good. Feedback was quick and helpful, and I eventually passed with flying colours.

My advice - be patient, understand that funding takes time, and when you do get on, answer questions in full paragraph format.

March 3, 2025
Unprompted review
The Skills Network logo

Reply from The Skills Network

Thank you for the great feedback!

We would love to hear more about your learning experience with us and potentially feature you in our marketing activity! Please email marketing@theskillsnetwork.com if interested and we'll send you some more information.

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