The Buy To Let Broker Reviews 31

This was the second time we have used the Buy to Let Broker. On both occasions it was Chris & Ashley who sorted it all out. First class customer service and could not fault anything at all.

I’ve worked with this buy-to-let broker multiple times now over 5 years, and they’ve delivered excellent service every single time.

A huge thank you to Adam, who always goes above and beyond to make sure everything is on track – his dedication, knowledge, and calm approach have made all the difference every time. No matter how complex or stressful the situation becomes, he handles it with professionalism, patience, and real expertise. Also, a big shoutout to Ashley, who kept everything running smoothly behind the scenes and ensured communication was clear and consistent throughout the process, which is equally important in providing top-tier service.

I couldn’t ask for a better team to work with, and I wouldn’t hesitate to recommend them to anyone navigating the world of buy-to-let finance. Thank you

I finally purchased my new home yesterday and couldn't be happier with the support I received from my financial advisors, Ashley and Adam. They were absolutely brilliant—supportive, knowledgeable, and always available to guide me through the complexities of the home-buying process. Their advice was invaluable and truly made a difference. I highly recommend their services and can't thank them enough. Best Wishes Stephen

Outstanding service from start to finish.
Lily and Ashley were incredibly efficient, knowledgeable, and supportive throughout the entire bridging loan process. They guided me clearly and confidently to the best package for my needs, and everything moved swiftly and smoothly from application to approval. I felt completely looked after at every stage. Highly recommend The Buy to Let Broker—true experts who make complex finance feel easy.

Mainly my first point of contact Lily. She has been terrific, a lovely lady - patient, kind and diligent. Initially it all went well but the process turned out to be far more stressful and difficult to manage as time went on. The Lenders she recommended seemed a good fit for me but there were too many unnecessary delays and repetitions and the communication between them and the brokers far from satisfactory. Not Lily’s fault though as she was a joy to deal with. Thanks Lily and Sarah.

great, knowledgeable and responsive service from Ashley and Adam

Read all negative reviews @Trustpilot. This company is a scam. All positive reviews are fakes.
Should not me possible. Your company should do better checks on them.

Ashley and Adam have been extremely helpful from beginning to end.

An excellent brokerage - highly recommended !
Connor & Ashley looked after a complex mortgage application on my behalf with very positive results.

They were personable, professional and tenacious throughout.

I can't recommend The Buy To Let Broker enough !

The team are always very helpful and go the extra mile

I started off not with the best experience as the broker i was dealing with ended up leaving, I expressed my disappointment to my new case manager, who put me in touch with the director of the company who made a massive effort to apologise and make things right, he stuck to his word on calling me back when we agreed and reviewed the details of the case, and it was just very clear that he genuinely cares about client experience, he went above and beyond what i would expect in the situation. I would recommend and will definitely use the BTLB again for my next remortgage.

Superb swift efficient service from Adam Kipling and Ashley Churcher at the Buy to Let Broker on mortgage product transfer with The Mortgage Works. They are my go to guys for all my buy to let mortgage needs.

I highly recommend them.

Contacted Tom for a bridging loan a few weeks ago and he was the first broker I spoke to who explained the process/ fees etc in such an easy simple way to understand. He found me a great interest rate and from deciding to go ahead him and his colleague Ashley have made the process so quick and simple and have always answered any questions or queries iv had promptly in a friendly manner. Highly recommend.

Connor, Sarah and team at the BTL Broker were fantastic to deal with beginning to end. Connor helped us narrow down our options and then guided us through the application process at every step, were completely professional when we changed our minds and always made it clear the decision was ultimately ours. Communication was excellent, they were always available by email, giving daily updates when necessary and always, always called us back.
I’d 100% recommend this broker and worth the fee.

The Buy To Let Broker had done excellent job in obtaining a bridging loan for a large MUFB property and remortgage of an other buy to let property. Sophie and sarah had done a fantastic support and job to acheive this loan mortgages. I am very much glad to recommend them for all secured mortgages and loans

Amazing company and extremely good at dealing with complex cases in a very creative manner. Sarah Matthew and Connor were the dream team and help me have something over the line which was near enough impossible but they did it. If they can’t do it, nobody can I would highly recommend.

Start to finish a painful experience.

I’ve been trying to sell my flat to myself (you heard that correctly) for almost a year, and between slow/drawn out communication, poor management (and the same from the legal firm they recommended), we’ve barely even moved and now closed the case.

I would advise anyone to not waste your money with these time wasters.

Complete waste of time and money.

After taking payment for the application (£199) and property survey fee (£849), they came back six weeks later stating the property is not suitable.

My broker, Steve Walker started off well and ended with ignoring my emails/calls.

The Buy To Let Broker referred me to a very high broker fee paying lender.

My experience with brokers is; they're not very well educated.

All this could have been avoided before payment.
The lender (Fleet) deliberately took our money and did nothing for a couple months then came back saying they do not want to lend which has nothing to do with the survey.

Definitely avoid this broker.

Their better reviews here in between seem suspicious?Overall, a complete waste of time and money.
Also they're not on Google reviews? I wonder why that could be? See for yourself

Feefo reviews requires an invite and need evidence of the service by thebuytoletbroker.

Started off well, good communication etc, but all of a sudden it has gone silent. Not returning calls or emails. Given up now & have gone elsewhere

We are ever so thankful to have dealt with Matt and Heather. Matt is a extremely professional and efficient. He made the whole process easy and fast. Heather our case worker went above and beyond in helping us as buying a house is never without it's stress. Always contactable and ready to assist us with anything we needed. She also kept us updated with the estate agents and solicitors. She is a true gem and an asset to the company. We will definitely be using their services again and recommending them to all.