Teabox Reviews 224

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the superior quality and freshness of the teas, noting that they surpass regular store-bought options. Many appreciate the diverse range of flavors, particularly within the chai selections, and find the teas to be a delightful daily luxury. People also value the convenience and speed of the delivery service. Consumers highlight the company's excellent service, with prompt and helpful responses to inquiries and issues. Many customers express satisfaction with the packaging and presentation of the teas, considering them a treat. While opinions on specific orders vary, the overall consensus points to a positive experience, with many reviewers becoming repeat customers due to the exceptional quality and service.

Based on these reviews

Rated 4 out of 5 stars

Yeah, I didn't believe in them at first sawing their advertisement and etc, but after purchasing my first teabox after nearly one and half of the year,sawing their advertisement on Instagram, now I p... See more

Rated 4 out of 5 stars

I did get feedback and my order so i will revise my rating from 1 star to 4 stars. I placed an order and paid for it yesterday morning. Instead of using the address I gave them their automated syste... See more

Rated 4 out of 5 stars

Great tea 😊 At first I was a little skeptical, but checked reviews etc and made the jump. The Tea is great. It took some time (which was expected), delivery was wrong (but corrected fast) and the... See more

Company replied

Rated 4 out of 5 stars
Verified

Overall a very good experience. The teas shipped relatively quickly and the quality is good. I am giving the experience four stars because, for the prices paid, the quality is only *good*, not excelle... See more

Rated 5 out of 5 stars

Teabox sources the finest teas (by far the finest I've ever tasted) and vacuum seals them while they're super fresh. Then, they ship them to you (to me!) quickly. They have a huge selection of sin... See more

Rated 5 out of 5 stars

I do not drink coffee. I am a life long tea drinker. I've been ordering from Teabox for several years-generally 2 to 3 orders a year. The tea comes vacuum sealed and until this new tariff fiasc... See more

Rated 5 out of 5 stars

Hello, im from Australia and I recently bought the box set with the free glass. I just want you to know I love your tea! ❤️ it's so fresh and the tastes are amazing, thankyou so much x Everyday I lo... See more

Rated 5 out of 5 stars
Verified

The last spring oolong I ordered was delectable and so I thought I’d try another and it’s absolutely superb! I don’t have much experience with oolong but I’ve become a convert! I love knowing how fres... See more

Rated 5 out of 5 stars

These wonderfully fresh-tasting chais took me back to my childhood: sitting in my friend's house, watching her mother make Punjabi tea with fresh milk, black tea and spices (shop - bought chai simply... See more

Rated 5 out of 5 stars
Verified

Amazing quality on their tea, they are personal and helpful and they really care about their tea. I believe that it's fairtrade and that the farmers get paid fairly and have good working conditions... See more

Rated 5 out of 5 stars
Verified

LOVE this tea! It is SO fragrant and delicious - a real treat to make each morning, a little luxury every day. It arrived within 2 weeks, which is within the timeline I had been given at point of pur... See more

Rated 5 out of 5 stars
Verified

Customer Service was awesome. I knew I wanted to order but all the teas are so different I needed some guidance and what I might like given my preferences. I had two different reps who helped me mak... See more

Rated 5 out of 5 stars
Verified

Shipment was quick. So many wonderful teas to try. So far I've tried 2 yummy chai teas. These teas are ALL black teas, in case you were looking for a decaffeinated option.

Rated 5 out of 5 stars

I just got a sample kit of the Teabox tea from a quick delivery app. I have only tried the rose green tea but I have never tasted any green tea this good. I do taste a slight bitterness but it someho... See more

Rated 3 out of 5 stars
Verified

The tea was good, but not exceptional. I’ve been a tea drinker my whole life and have had the privilege of tasting many exceptional teas. I did love the little glass container and the tweezers little... See more

Rated 5 out of 5 stars
Verified

I really enjoy the “tools” - the teaspoon, doubled walled mug, brew basket with convenient lid/basket holder The tea is good. I appreciate the caffeine amount listed on the teas and the zip close... See more

Rated 5 out of 5 stars
Verified

I'm a long time tea drinker and have tried many brands. Teabox is the absolute best !! I've ordered twice from them and will continue to be a customer. My favorite is the Kolkata. Love it and all... See more

Rated 5 out of 5 stars
Verified

The teas I have from Teabox are so good and I’m learning about fresh tea. The latest Masala Chai tea has the perfect blend of fresh ingredients and that makes it delicious and easier to make than... See more

Rated 3 out of 5 stars

I’m very happy to support Teabox’s approach to the tea supply chain but the company needs to apply the same ethical approach to packaging. A plastic coated cardboard box of green tea teabags, each ind... See more

Company replied

Rated 3 out of 5 stars

So I saw the advertisement on Instagram and I tried it. I’ve been hooked on another exclusive Earl Grey tea for a few years. I like my Earl Grey tea to have a distinct bergamot flavour. In this... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with this company. I made a big order. All the blends have been delicious so far and they arrived quickly. I'm particularly enjoying the Assam Massala Chai blend and the Rasan... See more

Rated 5 out of 5 stars
Verified

Teabox teas are amazingly fresh, nothing like the regular store bought teas. The delivery is swift and packaged well. Wouldn’t go back to store teas after drinking Teabox!

Rated 5 out of 5 stars

Delicious tea. Both times I've ordered, it's arrived incredibly quickly. It's expensive, but I treat it as one of life's little luxuries. And it really is good. Originally bought one of the chai sampl... See more

Rated 5 out of 5 stars

Lovely tea, ordered the whole taster pack, loved especially the wayanad cardamom, I am a genuine tea lover and was amazed at the quality, attention to detail and flavor. Easily the best chai I have ev... See more

Rated 5 out of 5 stars
Verified

After a troublesome start, where they didn't honour their offers, Teabox have delivered the best Earl Grey I've tasted. I couldn't recommend their tea more highly.

Rated 5 out of 5 stars

I have tried the sample selection of 10 chai types, randomly ordered from an FB advertisement. I am so glad that I did! Each pack has its unique fresh flavour and its so difficult to pick one favourit... See more

Rated 5 out of 5 stars
Verified

The teas are of exceptional quality. The shipment was easy to track and arrived on time, but due to customs, the delivery was delayed a couple of days. All in all, the quality and pleasure of drinki... See more

Rated 5 out of 5 stars
Verified

I was amazed at how incredibly strong or I should say potent these teas are. I’m elderly and basically I drink mostly decaffeinated tea and live a sedentary and boring lifestyle. But I used to have... See more

Rated 5 out of 5 stars

I have been a customer of Teabox for about five months now and the product is excellent. I love really good Chai and have tried many of the varieties Teabox offers. My favorite has settled on Assam Ma... See more

Rated 5 out of 5 stars
Verified

I have bought 3 simple boxes T gave 2 till friends haven’t heard I luved 3 T’s out box bought 3 boxes 4 myself quick & box so handy 4 recycle bin With out extra card etc fast delivery

Rated 5 out of 5 stars

My discovery of the Darjeeling Risheehat Spring Chinary Black was nothing short of a revelation. From the moment I opened the packet, the freshness of the leaves was unmistakable — a bright, del... See more

Rated 5 out of 5 stars
Verified

I was considering buying the tea for along time and I'm so glad I did. It's so fresh, the flavours are exceptional! I couldn't go back to drinking anything else now !

Company replied

Rated 4 out of 5 stars

I'm very pleased with Teabox! I ordered the trial package for the Indian Chai and I'm currently trying out different flavours. Tried so far 3, and really enjoyed them all, but I did however add more o... See more

Rated 5 out of 5 stars
Verified

Never been a tea drinker - thought it was too much trouble. Been trying to slow down and smell the roses in my life - my blood pressure is too high! Got to thinking maybe I DO need to incorporate tea... See more

Rated 5 out of 5 stars
Verified

I love the convenience of this product. the tastes are delicious. Speed of shipping is better than expected. Their specials are great too.

Rated 5 out of 5 stars
Verified

I t was difficult to deliver to me because I was away at Christmas but you followed up Many times to insure that I finally was able to get it upon my return.

Rated 5 out of 5 stars

Expensive but so worth it! After all, caviar isn't cheap either! Great to know you are helping the pickers and the NGO in Dargeeling, cute doll! Quick delivery.

Rated 5 out of 5 stars
Verified

Repeat customer here- absolutely love the teas and the customer service! Shipping is fast which is important because I get so excited to try new tea!

Rated 3 out of 5 stars
Verified

I purchased a sample pack and have used 4 samples till date. I didn’t find anything unique about the taste. It tastes like any other black tea such as Taj or 24 Mantra. I don’t see any point paying a... See more

Company replied

Rated 4 out of 5 stars

Delicious chai in the trial boxes. Worth the price. One star taken off as you get bombarded with newsletter emails - sometimes you get as many as three emails a day.

Rated 5 out of 5 stars
Verified

I love tasting all of these delicious teas. I never knew I was such a novice - it is truly enlightening. Nice to learn from the source! The service is excellent!

Rated 5 out of 5 stars

Absolutely gorgeous tea, the flavours are unsual and delicious (especially for someone who is quite picky about chai). Prompt delivery, would certainly order more.

Company replied

Rated 5 out of 5 stars

This is not only the best tea in the world but the staff are superior with attention to detail and great communication!

Rated 5 out of 5 stars
Verified

I tried some of the bundles to see what I thought of them. Some I loved and some were not to my taste. I have bought the Earl Grey several times because I love it. The teas arrive quickly. Over all I'... See more

Rated 5 out of 5 stars
Verified

Each trial tea portion transported you .... every weekend morning was exciting with which tea type to taste and with each sip we smiled!! ... however we had saved the Rasayana Ayurvedic Chai for the l... See more

We perform checks on reviews


Company details

  1. Tea Store
  2. Tea Exporter

Written by the company

WE HAVE INDIA'S FIRST 100% TRANSPARENT PROCUREMENT TEA PROCESS We have devised a unique tea-sourcing process. We work with the iconic tea gardens of India, and we procure teas within 24 to 48 hours of sampling and keep them under 3-4% moisture levels. Next, we hand sort and clean the whole leaves for impurities, before we vacuum pack and store them in a controlled dehumidified environment. This guarantees their freshness. TEABOX CONNECTS TEA TO PEOPLE. Not to distributors. Not to resellers. But to tea drinkers. Uniting the richest flavors of the finest teas with the curious, the cultivated, and the adventurous, all over the world. The freshest tea you’ve ever tasted, from crop to cup. There is simply no simpler way to experience the wonderful complexity of tea.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply


Advertisement
Rated 5 out of 5 stars

I do not drink coffee

I do not drink coffee. I am a life long tea drinker.
I've been ordering from Teabox for several years-generally 2 to 3 orders a year. The tea comes vacuum sealed and until this new tariff fiasco it has arrived within about 7 business days and sometimes even faster. The tariffs have slowed down delivery.
What do I like about Teabox?
There is great variety of teas. They are fresh and well packaged with a minimum of waste. While some teas come in fancy packaging, most do not. Teabags are also available. I buy them only if I am traveling.
Teabox is a solid company with excellent tea and customer service.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

The finest teas!

Teabox sources the finest teas (by far the finest I've ever tasted) and vacuum seals them while they're super fresh. Then, they ship them to you (to me!) quickly.
They have a huge selection of single estate Indian teas, all with their own web page and evocative tasting notes.
Also, their customer service is wonderful - fast, very friendly and efficient.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Shipment was quick.

Shipment was quick.
So many wonderful teas to try. So far I've tried 2 yummy chai teas.
These teas are ALL black teas, in case you were looking for a decaffeinated option.

September 18, 2025
Rated 5 out of 5 stars
Verified

Another superb spring oolong!

The last spring oolong I ordered was delectable and so I thought I’d try another and it’s absolutely superb! I don’t have much experience with oolong but I’ve become a convert! I love knowing how fresh the tea is! I’ve been a customer for several years and I’m horrified at the possibility of Teabox being injured by tariffs so I’m going to do my bit to spread the word that there is no tea that comes close to yours!

September 19, 2025
Advertisement
Rated 5 out of 5 stars
Verified

Amazing quality tea

Amazing quality on their tea, they are personal and helpful and they really care about their tea.

I believe that it's fairtrade and that the farmers get paid fairly and have good working conditions

September 17, 2025
Advertisement
Rated 5 out of 5 stars

YUM!

Hello, im from Australia and I recently bought the box set with the free glass. I just want you to know I love your tea! ❤️ it's so fresh and the tastes are amazing, thankyou so much x Everyday I look forward to making the chai and experiencing the different flavours from India. I'm hoping to get more of the different varieties soon, can't wait!
Thankyou, Tara Thompson 😊

September 29, 2025
Unprompted review
Rated 4 out of 5 stars

Pure and authentic ingredients.

Yeah, I didn't believe in them at first sawing their advertisement and etc, but after purchasing my first teabox after nearly one and half of the year,sawing their advertisement on Instagram, now I purchased. Yes the ingredients were super natural, authentic, real and raw. I'm enjoying each flavour out of their 10 trail packs. Each flavour has a unique taste, they said what they meant as well as the product also.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

A trip down Memory Lane

These wonderfully fresh-tasting chais took me back to my childhood: sitting in my friend's house, watching her mother make Punjabi tea with fresh milk, black tea and spices (shop - bought chai simply doesn't campare). I have to have a good three quarters of an hour to enjoy my Teabox Chai with a good book. I look forward to this moment every day.

September 13, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars
Verified

Customer Service was awesome

Customer Service was awesome. I knew I wanted to order but all the teas are so different I needed some guidance and what I might like given my preferences. I had two different reps who helped me make great choices which was really helpful. And, I was kept up to date when the delivery was pushed back as well.

August 18, 2025
Rated 3 out of 5 stars
Verified

The tea was good

The tea was good, but not exceptional. I’ve been a tea drinker my whole life and have had the privilege of tasting many exceptional teas. I did love the little glass container and the tweezers little too much.$$for the quality not good not bad, not exceptional.

August 18, 2025
Rated 5 out of 5 stars
Verified

Amazingly fresh teas

Teabox teas are amazingly fresh, nothing like the regular store bought teas. The delivery is swift and packaged well. Wouldn’t go back to store teas after drinking Teabox!

June 18, 2025
Advertisement
Rated 5 out of 5 stars
Verified

Teabox is simply rewriting how your morning tea is celebrated!

Each trial tea portion transported you .... every weekend morning was exciting with which tea type to taste and with each sip we smiled!! ... however we had saved the Rasayana Ayurvedic Chai for the last and guess what! it turned out to be the one I loved the most!!! The composition of the herbs and cinnamon in the tea lent a beautiful aroma and lovely freshness of the tea! The medicinal part was something that left us in a pleasant state of mind! Cheers to Teabox on this splendid effort! Am a fan forever! Just purchased more of the Rasayana Ayurvedic Chai can't wait each morning to enjoy it!

May 8, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look