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The product sent was not the product I ordered and return is 100 kr which is way more than shipping price it’s absolutely crazy
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Been very helpful in fixing a problem I was having
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Super god service og hurtig levering med GLS
Company details
- Computer and Accessories Store
- Battery Store
- Cell Phone Accessory Store
- Gaming service Provider
- TV store
Written by the company
Superprice.dk webshop med kundeservice i højsædet samt dag til dag levering. Vi har Danmarks bedste priser på udstyr og tilbehør til alle spillekonsoller samt Apple-produkter. God kundeservice og support på alle produkter. Husk at vi har Dankort / kreditkort betaling og alle varer på eget lager, så du er sikret hurtig levering. Besøg www.superprice.dk og se alle vore gode tilbud.
Contact info
Tryggevældevej 152, 2700, Brønshøj, Denmark
- 70239239
- info@superprice.dk
- superprice.dk
4.5
Excellent
3K reviews
Replied to 75% of negative reviews
Typically replies within 1 month
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Bestil hellere fra Temu. Det er nemmere og billigere at returnere, hvis du ikke kan lide varen.
Jeg er meget skuffet over min oplevelse med denne virksomhed, og jeg vil aldrig handle her igen. Jeg købte en lavkvalitets kinesisk spillekonsol til 149 DKK, som ikke levede op til mine forventninger, og derfor ønskede jeg at returnere den. Men før købet blev jeg på intet tidspunkt informeret om, at jeg selv skulle betale for returfragten, som kostede 59 DKK.
Ifølge EU’s regler skal forbrugerne tydeligt informeres om returprocedurerne og deres omkostninger, før købet gennemføres. Det skete ikke her. Oplysningerne er kun tilgængelige, når kunden har indtastet sit ordrenummer, hvilket først gives efter købet. Dette er en klar overtrædelse af forbrugerrettighederne.
Kundeservicen, især J….., viste sig at være inkompetent. Han ignorerede gentagne gange min klages kerne og gav irrelevante svar. For eksempel blev jeg efterfølgende informeret om, at jeg kunne vælge en anden fragtløsning til returneringen, men ikke DAO. Denne information blev først givet, efter jeg allerede havde startet returprocessen.
J…… hævdede også, at jeg havde misforstået noget, selvom jeg har screenshots af både handelsbetingelserne og returproceduren, der understøtter mine påstande.
Bestil hellere fra Temu. Det er nemmere og billigere at returnere, hvis du ikke kan lide varen.
Jeg forventer højst sandsynligt endnu et irrelevant svar, som ikke adresserer det reelle problem. Jeg handler aldrig her igen og vil heller ikke anbefale denne virksomhed til andre!”
I am extremely disappointed with my experience with this company, and I will never shop here again. I purchased a low-quality Chinese gaming console for 149 DKK, which did not meet my expectations, so I wanted to return it. However, at no point before the purchase was I informed that I would have to cover the return shipping cost, which was 59 DKK.
According to EU regulations, consumers must be clearly informed about the return process and its costs before making a purchase. This did not happen here. The information is only accessible after the customer enters their order number, which is provided only after the purchase. This is a clear violation of consumer rights.
The customer service, particularly J……, was completely incompetent. He repeatedly ignored the core of my complaint and gave irrelevant responses. For example, I was later informed that I could choose another courier service for the return, but not DAO. This information was only shared after I had already initiated the return process.
J…… also claimed that I had misunderstood something, even though I have screenshots of both the terms and conditions and the return process that clearly support my claims.
Order from Temu instead. It’s easier and cheaper to return if you don’t like the product.
I am likely to receive yet another irrelevant response that does not address the real issue. I will never shop here again and cannot recommend this company to anyone!
January 28, 2025
Unprompted review
Reply from Superprice.dk
Hej Andrea
Vi er desværre ikke overrasket over din negative anmeldelse.
Du var fra starten af vores dialog meget ophidset og på trods af at vi gentagne gange forklarede dig at du sagtens kunne returnere det købte produkt og at det stod dig frit for hvordan du ville returnere varen,
samt sendte dig links direkte til vores købs- & handelsbetingelser, hvor vi tydeligt skriver omkring vores (for webshops, helt almindelige returneringsbetingelser & -muligheder),
blev du ved med at være aggressiv og true med EU’s gældende forbrugerbeskyttelsesregler mm og var ikke særlig lydhør overfor vores argumenter og forsøg på at håndtere din henvendelse.
Vi er en e-mærket shop som får gennemgået alle vore betingelser med jævne mellemrum, så vi gør alt hvad der står i vores magt for at have fuldstændig gennemsigtighed og være tydelig i vores kommunikation med vores kunder.
Nogle kunder kan man dog ikke kommunikere med, da de ikke kan indfinde sig med at de har lavet en fejl og ikke har læst betingelserne for den aftale der indgåes.
Vi har haft webshop siden 2011 og ville ikke eksistere endnu, hvis vi forsøgte at snyde vores kunder.
Du har fået tilbageført alle dine penge - inkl forsendelsesomkostninger, så håber at alt er som det skal være.
Hvis ikke, håber vi at du vil tage dig tid til at kontakte os igen.
Rigtig god dag.
Med venlig hilsen
Superprice.dk
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Reply from Superprice.dk
Hi Yusupha.
Thanks for your positive review.
We are glad that you are satisfied with the delivering time and the product in general.
We hope to see you on Superprice.dk again in the future :-)
Have a nice day.
Best regards
Superprice
Verified
Hurtig ekspedition og levering
June 26, 2024
Reply from Superprice.dk
Hej Karin.
Mange tak for din flotte anmeldelse.
Vi er rigtig glade for at du syntes at dit køb hos os har været en god, - og hurtig oplevelse :-)
Vi gør en stor dyd ud af at gøre det til et godt forløb for kunderne samt at levere ordren ultra hurtigt til en billig pris, når de gennemfører et køb hos os - så dejligt at du er tilfreds.
Skulle der være spørgsmål, på et senere tidspunkt, må du endelig kontakte os.
Du må have en rigtig god dag.
Med venlig hilsen
Superprice.dk
Verified
Quick levering
January 29, 2024
Reply from Superprice.dk
Hej Connie.
Mange tak for din flotte anmeldelse.
Vi er rigtig glade for at du syntes at dit køb hos os har været en god, - og hurtig oplevelse :-)
Vi gør en stor dyd ud af at gøre det til et godt forløb for kunderne samt at levere ordren ultra hurtigt til en billig pris, når de gennemfører et køb hos os - så dejligt at du er tilfreds.
Skulle der være spørgsmål, på et senere tidspunkt, må du endelig kontakte os.
Du må have en rigtig god dag.
Med venlig hilsen
Superprice.dk
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Quick and super service
October 30, 2023
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Fin handle og hurtig levering
April 28, 2023
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Been very helpful in fixing a problem I…
Been very helpful in fixing a problem I was having
February 2, 2023
Unprompted review
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The product sent was not the product I…
The product sent was not the product I ordered and return is 100 kr which is way more than shipping price it’s absolutely crazy
December 11, 2022
Reply from Superprice.dk
Hi Sophia.
We are sorry that your purchase experience has not been entirely positive.
And we are very surprised about your review.
First of all you called us because your daughter had misunderstood the product description (because she is english) and that is what happens.
We agreed that you/she could send it back for a complete refund.
Furthermore we arranged that you could by a cheap returnlabel from us so that it would be a lot cheaper for you to send it back to us.
So that you say it costs 100,- i not true either.
Furthermore, we are surprised that you choose to express your dissatisfaction here on Trustpilot instead of contacting us so that we can find a constructive solution to make you happy - and us a happy customer.
Trustpilot is, as the name suggests, a service where you can rate whether the company you are considering buying from is trustworthy.
That you have bought the wrong product and have to return it to us, is what happens when you shop online.
If you have any questions, please feel free to write again.
Best regards
Superprice.dk
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Super god service.
November 8, 2022
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Go og hurtig service intet at klage over
October 7, 2022
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Super hurtig ekspedition.
September 17, 2022
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Service i top
August 24, 2022
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Reply from Superprice.dk
Hej ML.
Mange tak for din flotte anmeldelse.
Vi er rigtig glade for at du syntes at dit køb hos os har været en god, - og hurtig oplevelse :-)
Vi gør en stor dyd ud af at gøre det til et godt forløb for kunderne samt at levere ordren ultra hurtigt til en billig pris, når de gennemfører et køb hos os - så dejligt at du er tilfreds.
Skulle der være spørgsmål, på et senere tidspunkt, må du endelig kontakte os.
Du må have en rigtig god dag.
Med venlig hilsen
Superprice.dk
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The THING i Voigt was broken before i…
The THING i Voigt was broken before i when i Got it
June 14, 2022
Reply from Superprice.dk
Hi Christian.
We are sorry that your buying experience has not been entirely positive.
We are of course sorry that the controller is not working as intended and if it was broken before you got it, you shouldn't accept receiving it from GLS.
We sell a lot of these controllers, with no complaints, so this is certainly not normal.
However, we are surprised that you choose to express your dissatisfaction here on Trustpilot instead of contacting us so that we can find a constructive solution to make you happy - and leave us with a happy customer.
Trustpilot is, as the name suggests, a service where you can rate whether the company you are considering buying from is trustworthy.
Unfortunately, defective products happen once in a while - especially with for electronics.
But it is the service afterwards that is important in assessing a company's credibility. It is very difficult to provide service when we are not aware of the problem.
You are of course very welcome to contact us so that we can arrange for a replacement of the product.
If you have any questions, please feel free to write again.
Kind regards
Superprice.dk
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