stoveglass-direct.co.uk Reviews 259

Don't order anything...RUN....wished I had.
Have to back track. item arrived 2 days ago(08/09/2025) nicely wrapped and Evri small damage to box. Frightful to no communication glass came direct from somewhere else as per paperwork inside. I can add no more. You decide yourself, me.???? Nope.

Ordered cut glass, rope and rope glue. Package finally arrived after considerable time with the packaging damaged (opened) and the glue missing. Emailed multiple times and left a phone message. No response and no replacement glue received. Still waiting after nearly two months since ordering, and can't do the maintenance.

Absolutely useless. Order never arrived. Never answered email. Promised delivery by phone but nothing arrived. Now working to get a refund!

Took my money but nothing been sent after 3 weeks, apparently the glass cutting machine was down. Asked for a refund but no response. Have had to contact my bank to try to recover the money.

Placed order never received it wouldn't answer my emails had to get my bank involved to get money back
Will never use again

shocking.....emailed , no reply ..manged to speak to Richard biut no order materialised
been 2 months waiting now
have asked for refund but no reply or refund
DO NOT USE THIS COMPANY

Ordered glass, arrived badly packaged and smashed to pieces. Emailed company who replied and offered a replacement or a refund. Asked for a refund and never heard from them again despite numerous emails. Do not use this company

I ordered glass and then heard nothing despite being told that I would get tracking and delivery in 3 working days I was very worried as I couldn’t get hold of anyone despite numerous calls and emails. Eventually, my glass arrived and was well packaged
You need to improve your communication with customers

Glass delivered 18 days after order!
Very poor service!
Do not use if you need stove glass urgently!

Please be warned. z.

Absolutely terrible communication , order eventually turned up after 2 weeks, left several voice messages and emails, no response whatsoever. DO NOT CONFUSE THIS COMPANY WITH STOVE GLASS DIRECT

I have not received my order or had any response from the company despite repeated attempts to contact the. £50 down the drain. The lesson is to check the reviews before ordering.

No delivery….no communication despite 3 Emails and 2 telephone messages……no refund…….wish that I’d read the reviews before I ordered.🥴🥴

Placed an order on 13th April2024 for rope gasket and glue for stove paid £18.75! After repeated emails and texts arrived today 14th May ! very short piece of rope 80cm length so would not fit around stove door and no glue or finishing tape!! Just wish I had read the other reviews before paying this rogue outfit!! DO NOT ORDER FROM THEM .

Having ordered glass I checked reviews which were mostly bad. I emailed and tried to call but the mail and calls went unanswered.
Ten days later the glass arrived, well packaged. This company lets itself down by failing to communicate but the order was fulfilled.

DO NOT BUY FROM THIS COMPANY!!!!
Ordered glass from this company for my 89 year old mum her log burner glass broke and I ordered with the sizes and they sent one with a curve which is totally wrong and now they are blaming me which doesn’t help my mum who can’t afford to pay for another piece of glass the company are total thieves wish I could give them 0

Is this company even real? I only know that they took the money, sent no order confirmation, no shipping details, and no stove glass.

Update: the glass eventually arrived, about three weeks late. Actually well-packed. I think the company is for real, just rather disorganised.

Items supplied were exactly as ordered, delivery was just a bit slow, but it was during the Festive Season, so no complaints.

This business doesn't seem to have learned anything. Page after page of a long list of complaints. This business still continues with the same miss-handled orders , so it is par for the course with their haphazard way. I hope you read this before purchasing items and avoid a load of stress. Also check well prior to ordering to avoid any confusion with another similarly named company. Not worth the great hassle involved based on my own experience.