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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the bags, describing them as cute, stylish, unique, and of good quality. People highlight the bags' size, strength, and versatility, noting they are suitable for shopping, travel, and gifts. The playful designs, resembling designer handbags, receive positive feedback, and many customers report receiving compliments when using them. However, some consumers report issues with delivery times, with orders occasionally experiencing delays. Despite this, the business is commended for its customer service, with reviewers noting prompt, friendly, and helpful responses. The company is reported to be quick to resolve issues, offer solutions, and provide assistance with tracking orders.

Based on these reviews

Rated 4 out of 5 stars

I was reluctant to place an order because although there are lots of 5* reviews here, I suspected they were all fake. Recent reviews are pretty dire but I really wanted a bag and figured if I used Pay... See more

Rated 5 out of 5 stars

Wow, what a fun and stylish way to turn grocery shopping into something glamorous! These bags look just like the designer handbags I’ve always admired but could never afford. The colors and designs... See more

Rated 5 out of 5 stars

First, I was hesitant after hearing nightmares about ordering from companies advertising on IG. Sticky Bestie took that fear away. After a few weeks I reached out to customer service for a delivery d... See more

Rated 5 out of 5 stars

Love my shopping bags! Sticky Bestie did not disappoint! Shopping and shipping were a breeze. I had consistent updates on my sale status and tracking, and notification when my bags were delivered. I f... See more

Rated 5 out of 5 stars

Customer Service was impeccable!! Not ONLY did they respond right away to my concerns, but they threw in a little something special as a way of saying "thank you" for your patience! I will definit... See more

Rated 5 out of 5 stars

I wasn’t expecting to love a grocery bag, but here we are. This bag is a perfect blend of style and function. The design is sleek and modern, I’ve actually gotten compliments on a shopping bag, wh... See more

Rated 5 out of 5 stars

I love the Sticky Bestie bag I received! It's adorable and will make a perfect gift. I had expected two bags, and when I notified Sticky Bestie Customer Service that one was missing, they responded ri... See more

Rated 5 out of 5 stars

The bags are beautiful and a superior product! I placed my order then noticed a wrong bag showing. I reached out to customer service via email and they were quick to respond and helped me switch out b... See more

Rated 5 out of 5 stars

Received by bag in good time, Absolutely love it. Lots of comments when using. I had an issue with by bag and contacted customer service who responded straight away with a solution. Very happy with... See more

Rated 5 out of 5 stars

One of my bags arrived damaged from shipping (not Sticky Bestie’s fault) and after providing proof, they immediately offered to replace my items. This is my second order worn them and I love my bags!... See more

Rated 5 out of 5 stars

Excellent bags, sturdy, plenty of room to fill with shopping and look amazing ❤️ great buy for yourself or for a gift Excellent customer service really go above and beyond to make sure you are happy... See more

Rated 5 out of 5 stars

I have seen these bags on Instagram for years. I always thought they were cute but decided to get a few for me and then some as holiday gifts. They arrived and are of GREAT quality with detailed p... See more

Rated 5 out of 5 stars

Excellent customer service, great quality and so much fun! I have gotten so many comments and compliments on my bag! Will be buying more!

Rated 5 out of 5 stars

Love my bag, it’s a good size and strong enough to fill. Customer service has also been great. There was an issue with the courier company delivering my parcel damaged but the team are rectifying th... See more

Rated 5 out of 5 stars

The bags are great. Good quality and super cute. I did have an issue with shipping but this company couldn't have been more helpful and supportive. I was genuinely pleased with the entire experience... See more

Rated 5 out of 5 stars

I ordered two bags, received a third as a nice thank you. The bags are nice quality, study and definitely an eye catcher! The staff in my tracking inquiry’s are fantastic, they get back with you quic... See more

Rated 5 out of 5 stars

I was not sure, if the bags would as cool, as they look on instagram. But hell yeah, they absolutely do. I ordered two, to test the product, after recieving them yesterday, i placed already a new orde... See more

Rated 5 out of 5 stars

STICKYBESTIE was so professional and prompt with a order mixup not anyone fault however it was handled and STICKYBESTIE made it their business that i was happy with the resolution. I was and iam very... See more

Rated 5 out of 5 stars

The delivery took a while, but I received my two bags yesterday. I immediately used one to go shopping. The cashier couldn't take her eyes off it! Happy with my purchase.

Rated 5 out of 5 stars

These bags are better than expected! The images are crisp and bright printed on all 4 sides with matching strap. Delivery took about 4-weeks. But definitely worth the wait!

Rated 5 out of 5 stars

I hadn’t heard when my bags would ship and I received a response to one email but then no more contact. I responded to a Facebook post and I was contacted through messenger. They were then able to ans... See more

Rated 5 out of 5 stars

Not only are these bags Super cute and durable. Great for travel, groceries or an overnight bag. Also the customer service was so AMAZING. They replied to me quickly. They took care of exactly what I... See more

Rated 5 out of 5 stars

Customer service was great. They answer your questions accurately and prompt. The bags are fantastic! Well made! Exactly what I wanted! Thank you for a great experience and product!

Rated 5 out of 5 stars

I can’t afford designer bags. I am so excited about this product as I can still add style to my wardrobe and feel like I am wearing a designer bag. Thankyou for bringing this product to life.

Rated 5 out of 5 stars

Your company takes pride in great customer service. I had a question about my delivery and received a reply quickly after along with another bag for my patience.

Rated 5 out of 5 stars

When I was worried about shipping, they answered my request immediately and the product is so fun, fabulous and so useful for everyday life and shopping! Perfect for gifts!

Rated 5 out of 5 stars

I ordered my bag in the middle of August and by mid September I hadn't received it. When I reached out to customer service, I received a swift, friendly response and a free bag as a gift for my inconv... See more

Rated 5 out of 5 stars

The people from Sticky Bestie have been so helpful and receptive about my order. They ensured that my order is properly processed. As for the bags, I can only say one thing: go get your bag!! Very ver... See more

Rated 5 out of 5 stars

Was worried that I hadn’t received confirmation of my order, but customer services were extremely prompt and helpful in reassuring me that my delivery would be fulfilled. I love my bags and couldn’t w... See more

Rated 5 out of 5 stars

Love the products & their customer service is very kind and responds extremely fast! — they helped me track my order in minutes. Great experience. excited to receive my order sooon 💖

Rated 5 out of 5 stars

Absolutely LOVE these bags!!! I have gotten so many compliments and “where did you get that bag?” Due to the demand, it will take time to get your order, but it’s worth the wait. Order now so that you... See more

Rated 5 out of 5 stars

These grocery bags are stylish unique and there is a great variety . That’s change with the other boring bags. I like to match it with my own bag Chanel or hermes to do my shopping. I recommend t... See more

Rated 5 out of 5 stars

I experienced a slight delay with my order, so I contacted customer service. Within 24 hours I received a clear response with an exact delivery date, and they even offered compensation for the waiting... See more

Rated 5 out of 5 stars

I’ve seen the amazing grocery bag and now finally got my own! Also got a free one extra, can’t wait to use them 😍 Also great customerservice via instagram ✨

Rated 5 out of 5 stars

Communication regarding order was very good. Totes are roomy and well made. The straps are great and adds that touch of class. Highly recommend A+

Rated 5 out of 5 stars

Excellent customer service. Love the bag!. Have given 2 as gifts and they loved them. Will be ordering more. Using one today for a short trip.

Rated 5 out of 5 stars

Loving my new bag. Perfect for taking on holiday. I'm off on holiday soon and this bag is great for nick nacks for not only on the plane but walking about in the sun.

Rated 5 out of 5 stars

Love my bags. They are so roomy and so cute. Received so many compliments. Highly recommend. Good communication too.

Rated 5 out of 5 stars

The bags are adorable. The shipment took a tad longer than I expected, but I’m sure there is a very high demand! So be patient if it does, as they are worth the wait!

Rated 5 out of 5 stars

Little bit of a mishap but they’ve rectified and made it right amongst confusion! So goood!! Love obsessed! 😘

Rated 3 out of 5 stars

Took a while to arrive but adorable bags and product quality much better than expected! Customer Service was prompt and helpful.

Rated 5 out of 5 stars

Sticky bestie has such great customer service. They are quick and efficient with their email responses!

Rated 5 out of 5 stars

I received my bag today and I absolutely love it! I will defo order from them again

Rated 5 out of 5 stars

First off these are just too cute! Mine are destined to be gifts which I think is so fun! But listen, the customer service is amazing. My interactions were fast and friendly.

Rated 5 out of 5 stars

Customer service responded to my email promptly every time. International shipping took a while to be received, but it was worth the wait. I love the bag, which is for my friend’s birthday.

Rated 5 out of 5 stars

Such a cute design! They are sent folded in half so there's a crease in the bag, but hopefully I can stream it out. It will eventually get crumpled, I guess, but I'm particular like that. Good communi... See more

Rated 5 out of 5 stars

The bags were a little delayed getting to me and their customer service was excellent. Answered my email very promptly and gave me options. The bags arrived and I love them. I plan on using them to... See more

Rated 5 out of 5 stars

This reusable bag featuring the iconic Chanel double flap quilted design is both fun and stylish to carry. The quality is good, and it definitely adds a playful, fashion-forward touch to everyday erra... See more

Rated 5 out of 5 stars

This bag is great! The quality is strong and adorable but most of all I love the size. There’s nothing worse than going shopping and realizing you need to purchase another bag after bringing your reus... See more

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Company details

  1. Fashion Accessories Store

Written by the company

Hey Bestie 👋🏽 Ready to stick with us? Celebrity Fave Accessory Brand Stocked at @urbanoutfitters @prettylittlething & 1500+ retailers globally


Contact info

4.1

Great

TrustScore 4 out of 5

750 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 week


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Rated 4 out of 5 stars

UPDATED: Refund Given

After I wrote an originally scathing review, and sent an email, I was given a full refund. Still disappointed that my bags never arrived, but at least the refund was issued and the response was professional and nice.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great gift

I had to wait a while but it was worth it. The bag is adorable. The printing looks just like a Birkin. I am giving it as a gift and I am sure my daughter will love it.

October 20, 2025
Unprompted review
Rated 4 out of 5 stars

Obsessed With These Bags!

These bags are so cute! My order was a little delayed, but the seller was amazing about it — super responsive and even sent me an extra bag to make up for the wait. Totally worth it! I’ve been using them for groceries and errands, and I get compliments all the time. They’re really well made and can hold a lot without feeling flimsy. Stylish and practical — I’m obsessed!

October 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Unfortunately this company is not being…

Unfortunately this company is not being transparent,
It’s registered address is Uk but its billing is the Netherlands on further inspection it’s being shipped from china so they are a drop shipping company getting goods from china they don’t have stock they order when you order a bit like temu,
My bags have not arrived a month later so I’ve opened a dispute with my bank I suggest you all do the same if you don’t receive the goods.
Great idea but dodgy I’m afraid.

October 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely love this reusable bag

Absolutely love this reusable bag! It’s adorable, very well made, and the quality exceeded my expectations. The customer service was fantastic — super friendly with great follow-up after my purchase. Highly recommend!

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer Beware for sure

Buyer Beware for sure - it’s a scam!! Weeks on end waiting for my purchases! Ended up disputing the charge with the CC … then customer service got back to me and asked if I can remove the dispute and they refunded the money 2 weeks later- NO bags NO free gift as promised … a bunch of BS!!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service responded to my email…

Customer service responded to my email promptly every time. International shipping took a while to be received, but it was worth the wait. I love the bag, which is for my friend’s birthday.

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

SUPER CUTE BEST CUSTOMER SERVICE

Not only are these bags Super cute and durable. Great for travel, groceries or an overnight bag. Also the customer service was so AMAZING. They replied to me quickly. They took care of exactly what I needed and I love the bags I received!

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

First off these are just too cute!

First off these are just too cute! Mine are destined to be gifts which I think is so fun! But listen, the customer service is amazing. My interactions were fast and friendly.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Love my shopping bags!!

Love my shopping bags! Sticky Bestie did not disappoint! Shopping and shipping were a breeze. I had consistent updates on my sale status and tracking, and notification when my bags were delivered. I first purchased two shopping bags, then went back to purchase more because I love them so much! They are great quality and the print of the designer bag is spot on. Most likely going back to purchase even more and can’t wait to give them as gifts for every occasion. I plan to use them as gift bags, as well! I know they’ll be a hit!

October 9, 2025
Unprompted review

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