The website is very easy to navigate. The variety of shoes, boots, and bags is huge! I like Spring Step Shoes primarily because the are consistently the most comfortable shoes I've ever worn! And the... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #17 of 70 best companies in Shoe Store
Written by the company
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Contact info
West McNab Road 1001, 33069, Pompano Beach, United States
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
Replied to 87% of negative reviews
Typically replies within 48 hours
10-15-2025 This company and it's…
10-15-2025 The SpringStep company and it's employees have been very helpful in every way. I have never been disappointed in their products or service.
Thank you
E. D. Thompson
Style and Comfort Deluxe!
Absolutely beautifully crafted artistic, comfortable boots! Obviously designed and sewn with love of perfection, and creative ingenuity, Old World touches from seaming, inside comfort cushioning. Antique brass button accents, suede designed with perfect flow, draping, hidden stitchery. After a couple of swipes up and down, easy zippers, easy to slip into with socks and instant fun, individualistic styling!Just excellence by all top standards!! Thankyou!! Comfortable for many hours of wear ! Compliments galore! Please make more colors in this style!
I ordered grey shoes and they don’t…
I ordered grey shoes and they don’t look very grey to me. I like the style but not the color.
The boots I bought were perfect
The boots I bought were perfect. Not only were they a perfect fit, the quality was great!
Most comfortable shoe
The shoes I ordered arrived on time and were perfect. Absolutely the most comfortable heels I have ever worn. I was able to stay in them all night and dance at a wedding. I am actually going to buy them in a different color for my daughter's upcoming wedding
Great sandals,,,made well and…
Great sandals,,,made well and comfortable.
Customer service is awesome.
Boots are the Beat
I love shopping here. The shoes are always fashionable, comfortable and high quality! Thank you.
The shoes were great
The shoes were great and arrived in short order. Worth 5 stars. I dinged them one star because my email box has blown up with an overload of emails from Spring Step. Make it stop. It’s so overwhelming, it will make me think twice about ordering from them again. And yes, I have unsubscribed daily for weeks now and will now block you.
Gorgeous!
The shoe was well made and absolutely beautiful. However, being a woman of a certain age, the height of the heel was a bit too high. Regretfully, I had to return them.
I love spring step shoes
I love spring step shoes! They are so comfortable and I csn just put them on and wear them without having to break them in. I've had surgery on both feet and have a hard time finding shoes. I can count on a great fit consistently. Quality is excellent. Delivery is fast! I've also had good experience with customer service
COMFORTABLE, stylish, adorable
I already owned a more casual pair of this brand but I need something dressier to wear with a floor length dress. I found this nice, strappier style, and am thrilled it is as comfortable and secure feeling as the other style, but dressier and more feminine!! Gives me a little more than 2" heel, which I need at 5'2" : )
The shoes were beautiful
The shoes were beautiful! They just didn't fit, so I had to return them.

Reply from Spring Step Shoes
I had bought these same shoes about 8
I had bought these same shoes about 8 - 10 years ago and used them all the time ! Definitely time for a new pair and was so happy when I found these flexus shoes! I had also bought a pair in Navy blue but can’t seem to find them in that color! Please let me know if you ever get them!

Reply from Spring Step Shoes
Easy exchange experience
I ordered size 10, my regular size in other shoes. I’m new to Springstep and am learning I need a 42 in this brand. I was able to easily and immediately able to exchange my beautiful shoes for a size up. I am eagerly awaiting my correct size!

Reply from Spring Step Shoes
Love these shoes
Love these shoes. They are classy looking and most importantly comfortable.

Reply from Spring Step Shoes
Superior Support at Springstep!
The customer service at Springstep is phenomenal. It is rare to have a company representative call a customer direct and follow up on a concern. I commend Springstep and the customer service staff on maintaining the high standard of caring and communicating!

Reply from Spring Step Shoes
My wife is so particular about shoes
My wife is so particular about shoes. We found these shoes for sale during our RV travels in New Mexico. She liked them so much that we bought four pairs in different colors. She absolutely loves these sandals.

Reply from Spring Step Shoes
True to size
Prompt delivery, shoes are comfortable and true to size a little expensive, but worth it

Reply from Spring Step Shoes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.