Spring Step Shoes Reviews 197

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting the exquisite designs, unique styles, and exceptional comfort of the shoes. Consumers appreciate the wide variety of choices available and find the quality to be outstanding. People also report that the shoes fit perfectly, even for those with wide feet, and require no break-in period. Consumers also express satisfaction with the company's services. Reviewers note that the ordering process is easy, and deliveries are prompt. Consumers who have interacted with customer service were pleased with the quick, transparent, and helpful assistance they received. The returns and exchanges are also handled efficiently.

Based on these reviews

Rated 5 out of 5 stars
Verified

The website is very easy to navigate. The variety of shoes, boots, and bags is huge! I like Spring Step Shoes primarily because the are consistently the most comfortable shoes I've ever worn! And the... See more

Rated 5 out of 5 stars
Verified

I've ordered from Spring Step several times now. Ordering is very easy, and the shoes are great quality and comfortable. My most recent purchase was a bit more difficult, but I emailed customer servic... See more

Company replied

Rated 5 out of 5 stars
Verified

The quality and the fit of both pictures of boots are spectacular. Normally, I take a six these were on sale and they were both fives and they fit perfectly. The craftsmanship really is the differenc... See more

Company replied

Rated 5 out of 5 stars
Verified

I love Spring Step Shoes! They have the most beautiful boots! (And sneakers!) Recently purchased the L’Artiste Glynn boot in black and it is fantastic. Beautiful, comfortable, and priced right. You wi... See more

Rated 4 out of 5 stars
Verified

I absolutely adore spring step and they have been the sole suppliers of all my work shoes. I've bought multiple pairs of several designs just to have one in every color and they're always my go-to.... See more

Company replied

Rated 5 out of 5 stars
Verified

I have 8 pairs of your fabulous booties. I love how comfortable they are. The designs are exquisite. I constantly get compliments on my booties Your customer service staff are exemplary!

Company replied

Rated 5 out of 5 stars
Verified

Cute shoes, and it was nice to get notices when they arrived. Didn't like needing to jump through hoops for package tracking, but didn't really need it anyway

Company replied

Rated 5 out of 5 stars
Verified

My son’s shoes were amazing and perfect and arrived on time. He said they were the most comfortable shoes he’s ever had. My shoes arrived on time, but we’re defective and had to be returned.

Company replied

Rated 5 out of 5 stars
Verified

The company sells great products and customer service is helpful and service is quick. I returned some items and what I ordered in place of them was dispatched quickly.

Company replied

Rated 5 out of 5 stars
Verified

My purchases have been delivered in a timely fashion, and the shoes are simply beautiful, not like anything else I've seen. I feel unique when I wear L'Artiste shoes.

Company replied

Rated 5 out of 5 stars
Verified

I love your brand and the sandals. I bought the exact pair years ago and wore them to death!! I looked the sandal up on your website and was sooooo happy you still carry the Santorini style. These... See more

Rated 5 out of 5 stars
Verified

I love spring step shoes, but it’s not always easy to find them in stores. Ordering online was very easy and they were delivered in a timely manner.

Rated 5 out of 5 stars
Verified

Beautiful, sturdy styles, different from any others. Orders arrive promptly. No problem with returns or exchanges.

Rated 5 out of 5 stars
Verified

Loved my shoes and the customer service is excellent. The 2 women who helped were very friendly and helpful.

Company replied

Rated 5 out of 5 stars
Verified

Anytime I’ve reached out for questions, returns or exchanges, the customer service has been phenomenal. Quick responses with transparency on the process and what I should expect. I love the L’Artiste... See more

Rated 3 out of 5 stars
Verified

First pair of l’Artist shoes I don’t care for. They’re not as attractive as the picture, and the fit is uncomfortable.

Company replied

Rated 5 out of 5 stars
Verified

Online shopping with this company is very easy and my shoes and boots arrive in a timely manner. I love everything I purchase. One of a kind styles!

Company replied

Rated 5 out of 5 stars
Verified

Website was very easy to use. I loved your layout. Spring Step Shoes are beautiful and very comfortable.

Company replied

Rated 5 out of 5 stars
Verified

When I first saw L’Artiste shoes at DSW I was sold. They are beautifully designed and extremely comfortable! When I found their website I ordered some boots for fall and they were a little too snug so... See more

Company replied

Rated 4 out of 5 stars
Verified

The shoes are amazing. However they automatically add the return/insurance fee BUT it still costs an additional $7 to return.

Company replied

Rated 5 out of 5 stars
Verified

The whole process was very easy. I love my shoes and I got them very quickly. Even though I had to return one pair to get a larger size, the process was easy to understand.

Rated 5 out of 5 stars
Verified

The women in the store were very nice. I ended up being there longer than expected, because we were just having a nice conversation. Of course, being there longer, resulted in me, buying an additional... See more

Rated 5 out of 5 stars
Verified

I have been hooked on the Patrizia Dade sandals from the first day I tried them on. Since then I have purchased at least 12 pairs in various colors. They are the most comfortable shoes I have ever own... See more

Company replied

Rated 5 out of 5 stars
Verified

I looooove my purchase. The package came in a timely manner and the shoes were nicer than I expected.

Company replied

Rated 5 out of 5 stars
Verified

I love Spring Step Shoes. I just wish they had a few more promotions (perhaps over the holidays) on their Le Artista styles.

Company replied

Rated 3 out of 5 stars

Spring Step Shoes offers decent comfort and style, but they could use better durability. Overall, a nice option for casual wear, but don’t expect them to last forever!

Rated 5 out of 5 stars
Verified

They are beautiful, well made, reasonably priced, and most of all so comfortable!

Company replied

Rated 5 out of 5 stars
Verified

The variety of choice is wonderful, prices are comparable, sizes run a bit small, and time between purchase and delivery is not long. I enjoy browsing and do enjoy wearing the many shoes I've purchas... See more

Company replied

Rated 4 out of 5 stars
Verified

The shoes are beautiful. My problem came when I got a blister on my toe the first time I wore them. I'll just put a bandaid on and keep wearing them!

Company replied

Rated 5 out of 5 stars
Verified

This is my second pair of the same style of spring step shoes. The reason I bought a second pair is because they are the most comfortable stylish shoes that I own for the summer. I don’t even feel lik... See more

Company replied

Rated 3 out of 5 stars
Verified

I wear spring step a lot, but mostly L’artiste. This particular pair which was not L’artiste was a 9 1/2 to 10. They are too small. I could not return them because I wore them outside to try to get us... See more

Company replied

Rated 5 out of 5 stars
Verified

Spring step shoes are exquisitely designed and there is no break in process. They fit my wide feet perfectly. They are my favorite shoes and I could use some therapy to stop spending so much money on... See more

Rated 5 out of 5 stars
Verified

Order was timely. When I contacted the company regarding exchange the experience was greats. Customer support was friendly and professional. Very helpful.

Company replied

Rated 5 out of 5 stars
Verified

August 26, 2025 I LOVE all of my L’ARTISTE SHOE’S!! I order all my L’ARTISTE SHOES from, Spring Step Shoes! They are the most comfortable shoes, with great arch support and with a 2 1/... See more

Company replied

Rated 5 out of 5 stars
Verified

Received my order quickly without any problems.

Company replied

Rated 5 out of 5 stars
Verified

Beautiful shoes, like works of art. Very comfortable and quick service. Would recommend!

Company replied

Rated 5 out of 5 stars
Verified

The photography is excellent. The colors and descriptions are totally accurate. Shipping is super fast

Company replied

Rated 5 out of 5 stars
Verified

Fast service. Easy returns. Don't like that you have to pay an extra fee for returns

Rated 5 out of 5 stars
Verified

These are the most comfortable shoes EVER…I have three pairs! Thanks so much!!!

Company replied

Rated 5 out of 5 stars
Verified

First time to shop at Spring Step Shoes. Shoes were nice quality at a fair price.

We perform checks on reviews


Company details

  1. #17 of 70 best companies in Shoe Store

Written by the company

The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 48 hours


Advertisement
Rated 5 out of 5 stars
Verified

Style and Comfort Deluxe!

Absolutely beautifully crafted artistic, comfortable boots! Obviously designed and sewn with love of perfection, and creative ingenuity, Old World touches from seaming, inside comfort cushioning. Antique brass button accents, suede designed with perfect flow, draping, hidden stitchery. After a couple of swipes up and down, easy zippers, easy to slip into with socks and instant fun, individualistic styling!Just excellence by all top standards!! Thankyou!! Comfortable for many hours of wear ! Compliments galore! Please make more colors in this style!

October 8, 2025
Advertisement
Rated 5 out of 5 stars
Verified

Most comfortable shoe

The shoes I ordered arrived on time and were perfect. Absolutely the most comfortable heels I have ever worn. I was able to stay in them all night and dance at a wedding. I am actually going to buy them in a different color for my daughter's upcoming wedding

October 7, 2025
Rated 4 out of 5 stars
Verified

The shoes were great

The shoes were great and arrived in short order. Worth 5 stars. I dinged them one star because my email box has blown up with an overload of emails from Spring Step. Make it stop. It’s so overwhelming, it will make me think twice about ordering from them again. And yes, I have unsubscribed daily for weeks now and will now block you.

October 1, 2025
Advertisement
Rated 5 out of 5 stars
Verified

Gorgeous!

The shoe was well made and absolutely beautiful. However, being a woman of a certain age, the height of the heel was a bit too high. Regretfully, I had to return them.

October 8, 2025
Rated 5 out of 5 stars
Verified

I love spring step shoes

I love spring step shoes! They are so comfortable and I csn just put them on and wear them without having to break them in. I've had surgery on both feet and have a hard time finding shoes. I can count on a great fit consistently. Quality is excellent. Delivery is fast! I've also had good experience with customer service

October 8, 2025
Rated 5 out of 5 stars
Verified

COMFORTABLE, stylish, adorable

I already owned a more casual pair of this brand but I need something dressier to wear with a floor length dress. I found this nice, strappier style, and am thrilled it is as comfortable and secure feeling as the other style, but dressier and more feminine!! Gives me a little more than 2" heel, which I need at 5'2" : )

October 8, 2025
Advertisement
Rated 5 out of 5 stars
Verified

The shoes were beautiful

The shoes were beautiful! They just didn't fit, so I had to return them.

October 7, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Cathy,

Thank you for your 5-star review! 💖

We’re glad you found the shoes beautiful, and we’re sorry they didn’t fit. We hope your return process was smooth and that you’ll find the perfect pair next time! 👠✨

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars
Verified

I had bought these same shoes about 8

I had bought these same shoes about 8 - 10 years ago and used them all the time ! Definitely time for a new pair and was so happy when I found these flexus shoes! I had also bought a pair in Navy blue but can’t seem to find them in that color! Please let me know if you ever get them!

October 1, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Theresa,

Thank you so much for your wonderful 5-star review! 🌟

We’re thrilled to hear that you’ve loved your Flexus shoes for so many years and that you were able to find a new pair.

Unfortunately, the navy blue version has been discontinued and is no longer available. However, we’ll be sure to pass your feedback along to our product team for future consideration.

We truly appreciate your loyalty and support over the years. 💙

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars
Verified

Easy exchange experience

I ordered size 10, my regular size in other shoes. I’m new to Springstep and am learning I need a 42 in this brand. I was able to easily and immediately able to exchange my beautiful shoes for a size up. I am eagerly awaiting my correct size!

October 8, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Sheila,

Thank you so much for your 5-star review! 💖

We’re delighted to hear that your exchange went smoothly and that you’re excited to receive your correct size. We hope you enjoy your beautiful Spring Step shoes once they arrive! 👠✨

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars
Verified

Love these shoes

Love these shoes. They are classy looking and most importantly comfortable.

October 8, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Emily,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and we're pleased to read that you are enjoying your shoes.

If there is anything else that we can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Advertisement
Rated 5 out of 5 stars
Verified

Superior Support at Springstep!

The customer service at Springstep is phenomenal. It is rare to have a company representative call a customer direct and follow up on a concern. I commend Springstep and the customer service staff on maintaining the high standard of caring and communicating!

October 1, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Mary,

Thank you so much for your wonderful 5-star review! 💖

We’re thrilled to hear that you had a positive experience with our customer service team. Your kind words about our caring and attentive support mean a great deal to us, and we’ll be sure to share them with the team.

We truly appreciate your support and hope you continue enjoying your Spring Step shoes! 👠✨

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars
Verified

My wife is so particular about shoes

My wife is so particular about shoes. We found these shoes for sale during our RV travels in New Mexico. She liked them so much that we bought four pairs in different colors. She absolutely loves these sandals.

October 8, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Michael,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and we're pleased to read that your wife is enjoying her sandals.

If there is anything else that we can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars
Verified

True to size

Prompt delivery, shoes are comfortable and true to size a little expensive, but worth it

October 1, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Anita,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and we're pleased to read that you are enjoying your shoes.

If there is anything else that we can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look