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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and efficiency. Consumers appreciate the excellent service provided, with staff members being described as pleasant, helpful, and knowledgeable. The competitive pricing is also a significant advantage, making it a preferred choice for many. Furthermore, people are pleased with the condition of the items they receive, often exceeding expectations. The company is highly recommended for its professionalism and proactive approach. Consumers express satisfaction with the ordering process, noting the accurate descriptions, quality articles, and prompt posting. The company's communication is consistently praised, with staff members being attentive and responsive. The willingness to accommodate customer needs, such as returns and specific setups, further enhances the positive experience. People also appreciate the careful packaging, ensuring items arrive in perfect condition. Overall, the company excels in providing a seamless and enjoyable shopping experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Excellent service. Very kindly informed me that a product I wanted wasn’t available and proposed a helpful swap for a different item at no additional cost. Fast delivery.

Company replied

Rated 5 out of 5 stars

Fantastic place, bought a couple of guitars from here and they don’t disappoint. Really relaxed environment with a few amps to try out the instruments. Can’t wait to return for another one.

Company replied

Rated 5 out of 5 stars
Verified

Picked up a James Tyler JTG. Spoke to Paul who was really helpful and made the experience of purchasing what is the most expensive piece of gear I own a good one. Was sent out the same day and arrived... See more

Company replied

Rated 5 out of 5 stars
Verified

From a variety of review sources I decided to purchase a Wampler EGO Compressor, and looked around the marketplace for a supplier. Sound Affects stocked them at a competitive price, so I decided to... See more

Company replied

Rated 4 out of 5 stars
Verified

Used Fender Custom Shop "Custom 54" Strat pickups: Shipped quickly but packaging was dreadful. P'up covers came off in transit, jammed against the coils. Mounting screws and spring assemblies were m... See more

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Rated 5 out of 5 stars
Verified

I bought a second hand pedal from Sound Affects from their website. It was a good price, was dispatched quickly and arrived well packaged and sounds great !

Company replied

Rated 5 out of 5 stars
Verified

As I had come to expect from Sound Affects: accurate description and pictures, quality article, fair price, prompt posting. Full marks yet again! Soundaffects.com has become my third go-to website for... See more

Company replied

Rated 5 out of 5 stars

I contacted Sound Affects about selling quite a few pedals to them. Paul, who helped me, got back to any emails I sent quickly, made the whole process easy from start to finish and arranged the agreed... See more

Company replied

Rated 5 out of 5 stars

I very not long retired and being an older guy thought I might be a bit out of place.but the guys were all friendly and welcoming and let me wander around trying various guitars with no hassles at all... See more

Company replied

Rated 5 out of 5 stars

After debating buy before you try with a Guild 12 string which could be fraught with danger as I live across the other side of the country I went ahead. It was pre owned and expected some marks or evi... See more

Company replied

Rated 5 out of 5 stars

I live in the north of Scotland and not close to any music stores. It is always a risk purchasing a guitar online without the opportunity to try it out. I have always wanted a Gibson Custom Shop 59 Re... See more

Company replied

Rated 5 out of 5 stars

I had an old acoustic guitar with a broken bridge and I took it in to Sound Affects to see if they could do anything with it. It was left with Rob, the shop's Guitar Tech, and I have to say he d... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a guitar which arrived on time and intact.Everything was as described on the website.This guitar was in excellent condition and looks and plays great,sound affects also provided a lovely gig... See more

Company replied

Rated 5 out of 5 stars

A fantastic experience buying an expensive guitar. The staff just allowed me to get on with trying out my choices but were on hand to answer any questions and offer advice. This made for a great time.... See more

Company replied

Rated 5 out of 5 stars
Verified

As always, the pedal was accurately described, in an excellent state, and competitively prized. It was appropriately packaged and promptly shipped. Because no fees are payable if you order from SoundA... See more

Company replied

Rated 5 out of 5 stars
Verified

A great selection of gear, good prices, a first stop whenever I need something a bit more than the norm. It’s the level of service with the small things that will soon make them my first choice for a... See more

Company replied

Rated 5 out of 5 stars
Verified

Another great purchase from Sound Affects. They have a brilliant and knowledgeable team who are always willing to help, along with a top collection of quality instruments. Keep it up, you’re doing a g... See more

Company replied

Rated 5 out of 5 stars

I was a bit hesitant in sending my guitar a long way to sell it, but Paul explained the process. He gave me every confidence and after receiving the box, I packed it up and sent it to him. After less... See more

Company replied

Rated 5 out of 5 stars

Had an issue with preamp of an active bass guitar. Had tried another establishment on Merseyside but was left feeling my request for help in identifying the problem was an inconvenience to them. Not s... See more

Company replied

Rated 5 out of 5 stars

I traded/part ex'd in a guitar with them, all through email communication and through the post From the first communication to being provided with a box for me to post my guitar to them, to receiving... See more

Company replied

Rated 5 out of 5 stars
Verified

This was my first purchase and I bought two small items because they were original manufacturers equipment. They arrived quickly but a small screw was missing on one of them. A quick phone call to So... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service. I talked briefly to them before I made the purchase online as I needed the item quickly. After purchasing the item was posted the same day and thanks to good communication from t... See more

Company replied

Rated 5 out of 5 stars

Sold a guitar to Sound Affects and the transaction was super easy, especially given that we are on other ends of the UK. They were attentive and easy to deal with with regards to selling my instrum... See more

Company replied

Rated 5 out of 5 stars
Verified

I purchased an Amplitube X-Drive pedal from Sound Affects at a great low price and the pedal was delivered quickly and in excellent condition. Would definitely order from Sound Affects again.

Company replied

Rated 5 out of 5 stars

Rob looked after my Taylor 812ce which needed a full set up with new strings and some work on the nut, bridge and some truss rod adjustment. The guitar came back playing like a dream, in tune all... See more

Company replied

Rated 5 out of 5 stars

I spoke to Paul at Sound Affects about the guitar I was interested in and he was very helpful. I bought the instrument and it arrived on time and in as advertised condition. I couldn't be happier with... See more

Company replied

Rated 5 out of 5 stars

Rob the guitar tech looked at a problem I had with my Martin 000-15, would highly recommend

Company replied

Rated 5 out of 5 stars

Sold some effects pedals to these guys and all I can say is an excellent service I received ,from start to finish all done in 3 days , can’t fault them

Company replied

Rated 5 out of 5 stars

Great service, rapid delivery and very helpful staff! .... and really happy with the bass guitar!! Definitely will be buying again.

Company replied

Rated 5 out of 5 stars
Verified

My second purchase from Sound Affects, excellent service and Next day delivery. Highly recommended.

Company replied

Rated 3 out of 5 stars
Verified

Disappointing. Great guitar, let down by unfinished frets. Extremely rough and makes a grating noise. Now I have to buy tools to put it right. The ball ache of sending it back just doesn't seem w... See more

Company replied

Rated 5 out of 5 stars
Verified

Item arrived, well packed, in perfect condition and next day as promised Top Stuff.... Yamaha THR100HD, monster amp. Gigged it 3 times already, this thing just works, been playing 45 yrs and never h... See more

Company replied

Rated 5 out of 5 stars
Verified

First class service. The secondhand amp I received was in absolute pristine condition - in fact I would say it looked unused. Everything was extemely well packed. Paul, the person who dealt with me,... See more

Company replied

Rated 5 out of 5 stars
Verified

I bought a revstar 502T, listed as refurbished/B stock, at a really good price. When I received it, it was in very nice condition - virtually indistinguishable from new, but much cheaper. In the end t... See more

Company replied

Rated 3 out of 5 stars
Verified

The keyboard arrived safe however there was no sound! One of the circuit boards had a dry fault due to a screw missing. Fortunately, being an engineer I replaced the screw and re attached the ribbon... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely delighted with guitar. Spoke to Andy on the phone before making online purchase. Was extremely pleasant and helpful and gave a detailed appraisal and description of condition of instrume... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a guitar on a Friday evening. It was sent out on Monday morning and I received it shortly after midday Wednesday, This is the fastest ever that I have received a guitar from the UK (I liv... See more

Company replied

Rated 5 out of 5 stars

I bought the Paul Gilbert signature guitar I've had my heart set on through sound affects premier on eBay and it arrived to my home in Australia as quick as a person would on a commercial flight! The... See more

Rated 5 out of 5 stars
Verified

I ordered a Roland microcube amp online. The product description said that the box was slightly beaten up, but the amp itself was in perfect condition. There was a bit of a mix-up at first, as the amp... See more

Company replied

Rated 5 out of 5 stars
Verified

Very fast delivery: Purchased on Monday, the guitar already arrived 2 days later across the channel. It has been very well and safely packed. The guitar is exactly as described in excellent, almost ne... See more

Company replied

Rated 5 out of 5 stars
Verified

A very good buy. The guitar was as described and arrived in perfect condition. Professionalism and proactivity of salespeople to highlight. I live in Belgium and received my package a few days after p... See more

Company replied

Rated 5 out of 5 stars

A fast informative sale, they kept me in the loop with what was happening with my Brian Setzer hot rod guitar after buying. In excellent condition for pre-owned, fast delivery arrived when they said,... See more

Company replied

Rated 3 out of 5 stars
Verified

The guitar I received at home was not the one advertised. The photos used for the add were from a more recent guitar and without any marks while the one I received was one year older and had a visible... See more

Company replied

Rated 3 out of 5 stars
Verified

Been wanting to get hold of the model Gretsch for ages. Fantastic guitar all round, well done Gretsch. Great price, £200 less than most advertised. Fast turn around and emails to say product was o... See more

Company replied

Rated 3 out of 5 stars
Verified

Ordered a Squier Bullet Stratocaster hard tail for a custom graphic guitar project I'm putting together. It was the SSS version listed at £105 on the website and was showing in stock (it still is as... See more

Company replied

Rated 3 out of 5 stars
Verified

I ordered on next day delivery terms-items were late by three days. Part of the order was for electric guitar strings- instead they supplied me with acoustic strings. They did however exchange them... See more

Rated 3 out of 5 stars
Verified

Can’t fault the purchasing experience – easy to use website, instant email confirmation, great delivery options with live tracking and fast despatch and delivery. Since I’ve been sent a review req... See more

Company replied

Rated 3 out of 5 stars
Verified

Delivery was fast, unfortunately not all items were what i expected. #1 The original Taylor machine heads arrived on an unnamed open box, with plenty of fingerprints. They were really dirty. I wa... See more

Company replied

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Company details

  1. Musical Instrument Store

Written by the company

One of the UK’s leading specialist dealers in high-end, rare and boutique electric and acoustic guitar brands and gear. In early 2014, we moved to our premier showroom in Ormskirk which has become well-known for its themed room layout, which also allows for demoing products in your own space, even when the shop is going through a busy spell. When you visit us, browse at your leisure through our themed rooms. Our ‘Main Room’, complete with Chesterfield couch, wall-to-wall, houses our most boutique and rare guitars from some of the world’s most revered and respected builders. The room and it’s stock changes each day, so paying us a visit just to see what’s new is well worth it – It’s never the same twice!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


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Rated 5 out of 5 stars
Verified

Excellent service

Excellent service. Very kindly informed me that a product I wanted wasn’t available and proposed a helpful swap for a different item at no additional cost. Fast delivery.

October 6, 2025
Sound Affects logo

Reply from Sound Affects

Much appreciated.

Rated 5 out of 5 stars

Fantastic place

Fantastic place, bought a couple of guitars from here and they don’t disappoint. Really relaxed environment with a few amps to try out the instruments. Can’t wait to return for another one.

October 3, 2025
Unprompted review
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Reply from Sound Affects

Thank you for taking the time to leave a review.

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Rated 5 out of 5 stars
Verified

On Line Purchase

I bought a second hand pedal from Sound Affects from their website. It was a good price, was dispatched quickly and arrived well packaged and sounds great !

September 27, 2025
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave feedback.
Much appreciated.

Rated 5 out of 5 stars
Verified

A good experience.

Picked up a James Tyler JTG. Spoke to Paul who was really helpful and made the experience of purchasing what is the most expensive piece of gear I own a good one. Was sent out the same day and arrived the following morning. Would recommend.

September 9, 2025
Sound Affects logo

Reply from Sound Affects

Much appreciated,
Thank you for taking the time to leave a review.

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Rated 5 out of 5 stars

Really good experience…

I very not long retired and being an older guy thought I might be a bit out of place.but the guys were all friendly and welcoming and let me wander around trying various guitars with no hassles at all..walked out about 2 hrs later with a new to me guitar and amp ..fantastic shop ..would recommend ..

September 9, 2025
Unprompted review
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars
Verified

Superb shop

A great selection of gear, good prices, a first stop whenever I need something a bit more than the norm. It’s the level of service with the small things that will soon make them my first choice for an R8 or R9.

September 1, 2025
Sound Affects logo

Reply from Sound Affects

Much appreciated.

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, beautiful guitar, well packaged and protected

September 1, 2025
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave feedback!

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Rated 5 out of 5 stars
Verified

Great experience and value

I purchased an Amplitube X-Drive pedal from Sound Affects at a great low price and the pedal was delivered quickly and in excellent condition. Would definitely order from Sound Affects again.

August 14, 2025
Sound Affects logo

Reply from Sound Affects

Thanks for leaving a review!

Rated 5 out of 5 stars

Active bass repair

Had an issue with preamp of an active bass guitar. Had tried another establishment on Merseyside but was left feeling my request for help in identifying the problem was an inconvenience to them. Not so with Sound Affects team and Rob in the repair shop. Excellent communication and customer service, quick turnaround and, happily, an easy and inexpensive solution to the problem. Will certainly return with any other issues.

August 23, 2025
Unprompted review
Sound Affects logo

Reply from Sound Affects

Thank you for taking the time to leave a review.
Much appreciated.

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