Worked very diligently to get me a competitive quote. I would definitely try to use them again on my next move!
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Review summary
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Company details
Written by the company
Smart Carship LLC is an innovative leader in the auto transportation industry, focused on providing exceptional, reliable, and customer-centric services. Our company was established to break free from industry norms and provide a more transparent, trustworthy alternative to traditional auto transportation practices. Our network comprises of professional, trusted dispatchers, and truck drivers who ensure that your vehicle is handled with care and delivered safely and on time. At Smart Carship LLC, we're not just transporting vehicles, we're building long-lasting relationships with our clients.
Contact info
27 Maiden Ln, Suite 625A, 94108, San Francisco, United States
- (415) 808-5210
- info@smartcarship.com
- smartcarship.com
Hasn’t replied to negative reviews
Communication and honesty all the way
Communication and honesty all the way ! Emilia Smith was great ! Looking forward to do business with them in the future !
Deman Ross is an excellent agent he…
Deman Ross is an excellent agent he communicated very well and he made sure payment was made on time
Great company to work with
Great company to work with. Communication is 💯. Zara Kevin helped me out with a great load. Thanks Zara
Bait and switch
Bait and switch. I was quoted $675 to ship an SUV from NC to KS. Before paying the deposit, Emelia confirmed that the price would not increase. After a driver was found, I was then told by Nathan the price was $1,495. I asked to cancel, and they would not let me and threatened to charge a $200 cancellation fee. After much complaining, Nathan got his manager David on the phone who finally gave me a price of $1,000, which I paid to avoid losing my $150 deposit and $200 cancellation fee. I will never use Smart Carship again!
Price&comunication
Started a quote with $575 then it went up to $1,000 then it went up to $1,500. The low quote was just to suck you in so they could get your business then settle on $1,400 a guy showed up that didn't speak English. He drove off and left me hanging and the only reason Roma called me back is I told him I wanted to terminate the transaction. Then he called back, sent another guy that was very helpful and done a good job. But pretty shady business to almost triple the charge. Would not recommend this business.
they quoted service to hawaii for my…
they quoted service to hawaii for my car from seattle to honolulu for 1750.00 an 200 # of personal items . after confirming and reading revies I agreed and sent 350.00 booking fee they arrived 1 day early for pickup and informed me no personal items in vehicle the driver accepted my car after photos and departed. in the morning I received an update bill for 4167.00 I called and protested they reduced to 2600.00 on top of the 350.00 I had already paid . at this point my car is in ca. on the car carrier they use this as leverage for you to pay there up charges Ihad to pay a 200.00 cancellation fee and agree to pay trucker his fee of 625.00 to get my new booking with matson for my shipping !! they are a bait and switch and have you left you at unfortunate situation In my case It cost me 350..00 plus 200.00 to get my car to matson for ocean transport
Great job
Had a great experience with this shipper. Looking to work with you again
I am West USA Transport
I am West USA Transport. I worked with this company. Amazing company amazing dispatcher his name. Is Sam recommend 10 times over.
We had been dealing with the broker…
We had been dealing with the broker Mike Ross, He was so helping and supportive, helping us picking up and delivering the vehicle. payment on time, nice service, looking forward to work with him in the future.
good broker
Very good service
Very good service. Thank you very much Wilson Smith. For that.
Was really great
Was really great experience.
All smooth.
That guy Sam was fantastic.
These guys were awesome the delivery of…
These guys were awesome the delivery of my car was flawless. My guy Wilson Smith was awesome and took great amazing care of me
GREAT EXPERIENCE
GREAT EXPERIENCE
ZARA WAS THE AGENT WHO ATTENDED US, VERY PROFESSIONAL.
THANKS
An excellent professional, communication was always fluid
Sam was excellent professional, communication was always fluid
BUYER BEWARE
BUYER BEWARE. I’m not sure how this company has any stars. If I could give no stars I would. They are bait and switch scam artists. Jessica will tell you a price and a confirmed driver then the day of say that the driver is not available and the only available ones are 3x+ the price the quote you. DO NOT SIGN THE CONTRACT. DO NOT GIVE THEM YOIR CREDIT CARD. They will lie through text saying that you can cancel and get a full refund only to make you sign a contract that says you cannot cancel and on top of it a $200 cancellation fee will be charged! DO NOT FALL FOR THIS SCAM!!!!
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