Smart Carship LLC Reviews 564

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers particularly appreciate the high level of service provided during the car shipping process. Many reviewers specifically mentioned the professionalism, patience, and helpfulness of individual staff members, noting their clear and consistent communication. Consumers felt supported and well-informed throughout the entire process, from the initial quotation to the final delivery. People also highlighted the company's ability to find transport solutions within their budget and the efficiency of the shipping process. Some reviewers mentioned specific employees by name, praising their dedication to customer satisfaction. While there were some ambiguous sentiments expressed regarding delivery service, price, staff, and payment, the overall sentiment remains positive due to the exceptional service experienced by the majority of reviewers.

Based on these reviews

Rated 4 out of 5 stars

Worked very diligently to get me a competitive quote. I would definitely try to use them again on my next move!

Rated 4 out of 5 stars

I was initially skeptical about the pickup and delivery time of my car to its destination. I would have rated Smart Carship LLC five stars, but the driver arrived one hour after the shop had closed.... See more

Rated 4 out of 5 stars

Serah Wilson made shipping my vehicle easy. Serah found my the most affordable transport and helped step in with communication between myself and the dispatch.

Rated 4 out of 5 stars

Smartcarship is a good service they got my vehicle to another state before the time it was estimated. Although, i feel like i was bait and switched a bit due to being told one price, and a day after p... See more

Rated 5 out of 5 stars

This is the 2nd time I have used Smart Carship LLC and have had a pleasant experience with broker, Zara. She gives excellent customer service and does her very best to meet your needs by being diligen... See more

Rated 5 out of 5 stars

Honestly, we had an unpleasant beginning, as the guy we booked with threatened to cancel because the vehicle was coming from Copart, and the only available appointment was only available the next day.... See more

Rated 5 out of 5 stars

Ken Anderson did a great job providing quotation for my motorcycle shipment. Smart Carship’s quote was several hundred dollars less than other quotes I received. Though I’m not planning to ship for... See more

Rated 5 out of 5 stars

Anna was able to help me last minute when the original company I hired was unable to secure a driver to move my truck from California to Texas. She was always communicating with me and very responsive... See more

Rated 5 out of 5 stars

I had a great experience with S-Mart Carship. The broker was very kind throughout the process and always available to answer my questions. They quickly assigned me a car to transport without any compl... See more

Rated 5 out of 5 stars

Jennifer Wilson was extremely helpful and professional when I was looking to transport my car from the West Coast to the East Coast. I've never done this before, so I had a lot of questions. I felt co... See more

Rated 5 out of 5 stars

Zara and Simon were extremely helpful and patient. I called multiple company companies to get my car shipped and everyone gave me an extremely hard time but they went out of their way to find me a dri... See more

Rated 5 out of 5 stars

Excellent customer service specially Zara Kevin who made it smooth transition to transport my car from Falls Church, VA to Amherst, NY. It was over night service and the driver who transported my Lexu... See more

Rated 5 out of 5 stars

I was blown away by the level of service I received from Smart Carship LLC! Not only was their price the lowest I found, but they also went above and beyond to ensure my vehicle was shipped safely and... See more

Rated 5 out of 5 stars

I shipped my car from IL to PA. The Smarcarship is a great company and Henry who worked with throughout the shipment from ordering, puck, ship, and deliver. He was great and on task. Could not ask fo... See more

Rated 5 out of 5 stars

The quote came to me from the agent by telephone, text and email. Every question was answered. Agent was always available. Very hard working individual providing hard charging personal care.

Rated 5 out of 5 stars

Great communication with Mike Ross. He helped us work out the best time for pickup with the customer and that cut down on dead time. Thanks Mike. Mary and Gators Materials

Rated 5 out of 5 stars

These guys were awesome the delivery of my car was flawless. My guy Wilson Smith was awesome and took great amazing care of me

Rated 5 out of 5 stars

Im Teresa Jacqueline Sablon and I like to recommend this company 100% for transportation service. My company Zeus fast transport Corp works with Bryan stevens and he is very friendly with customers dr... See more

Rated 5 out of 5 stars

Kevin Calder was great to work with. He was very communicative and made my job as a carrier much easier. Very professional, we will definitely work together again.

Rated 5 out of 5 stars

I was extremly pleased with the work that Jennifer Wilson did for getting my 1923 T-Bucket from Missouri,to South Carolina, as promised and in perfect condition. Even with all the problems that we had... See more

Rated 5 out of 5 stars

I am extremely pleased and impressed with the service I’ve recreived. Scott Spencer found the best option to ship my car at the price that was unbeatable compared to other companies. Scott was able to... See more

Rated 5 out of 5 stars

My car got shipped I paid 500$ instead of the auto Sherpa which was 1000$ comparatively. They will try to raise the price two times once after you pay deposit and then upon car delivery but stand your... See more

Rated 5 out of 5 stars

Patrick worked very hard to find me a carrier very quickly, and stayed with me until the driver was assigned. He made follow up phone calls to ensure the process ran smoothly. High recommend this comp... See more

Rated 5 out of 5 stars

After shipping my 2019 Nissan Versa S from East Granby, CT, to Savannah, GA, I was genuinely impressed by Smart Carship's affordability, as they offered transparent pricing that saved me about 20% com... See more

Rated 5 out of 5 stars

Zara Kevin was very professional and helpful throughout the entire process. The communication was clear, timely, and polite, making everything smooth and easy. I truly appreciate the great service and... See more

Rated 5 out of 5 stars

Their previous Agent, Crystal, gave me a quote to ship my car, and the quote was too good to be true. They were quick to take a $200 deposit from me, just to get me caged in. Unknown to me that it w... See more

Rated 5 out of 5 stars

I work in auto transport and recently worked with Smart Carship LLC. Big thanks to Zara Kevin—she made the whole job smooth and stress-free. Communication was on point, paperwork was ready when... See more

Rated 5 out of 5 stars

Brian Steven with Smart Carship was a pleasure to work with. Communication was excellent and had no issues during the entire process. First time having a car shipped, and it went very well.

Rated 5 out of 5 stars

Outstanding communication! I ended up not needing my car shipped but if I ever do, I will 100% reach back out to Ken Anderson! He is very kind and helpful!!

Rated 5 out of 5 stars

My interaction with Smart Carship LLC Jennifer wilson was outstanding. They made the whole process of exporting an automobile easy and stress-free. The personnel was really professional throughout th... See more

Rated 5 out of 5 stars

It was great working with Wilson Smith on our orders so far. An exceptionally polite and understanding person who is always available if you need to check or ask for anything. All of our shipments wit... See more

Rated 5 out of 5 stars

Great experience with Sam and Smart CarShip. Shipping my car never been easier than this. I will definitely use them in the future

Rated 5 out of 5 stars

Communication was smooth and professional throughout the entire process. Special thanks to Simon Smith – he’s a solid guy, very respectful and easy to deal with. Everything was on time, no surprises,... See more

Rated 5 out of 5 stars

I am West USA Transport. I worked with this company. Amazing company amazing dispatcher his name. Is Sam recommend 10 times over.

Rated 5 out of 5 stars

I finally got the right company after calling Road Runner for a week leaving messages with no return call back. then 2nd company Trust Line carriers wanted to charge me double what they quoted in a c... See more

Rated 5 out of 5 stars

Great experience working with this broker! Communication was clear and consistent from start to finish. The rate was fair, the paperwork was organized, and we had no issues with the load or delivery.... See more

Rated 5 out of 5 stars

We had been dealing with the broker Mike Ross, He was so helping and supportive, helping us picking up and delivering the vehicle. payment on time, nice service, looking forward to work with him in th... See more

Rated 5 out of 5 stars

Mitchell A. James did go the distance in my transaction. He followed up, he did tell me when my transport would be picking up my bike. He gave me the drivers contact # and was very thorough with his c... See more

Rated 5 out of 5 stars

Ken Anderson, right from the start he was very patient, attentive and understanding, knowing that we had never gone through this process. He explained everything thoroughly and it made us feel much mo... See more

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Company details

  1. Transportation Service

Written by the company

Smart Carship LLC is an innovative leader in the auto transportation industry, focused on providing exceptional, reliable, and customer-centric services. Our company was established to break free from industry norms and provide a more transparent, trustworthy alternative to traditional auto transportation practices. Our network comprises of professional, trusted dispatchers, and truck drivers who ensure that your vehicle is handled with care and delivered safely and on time. At Smart Carship LLC, we're not just transporting vehicles, we're building long-lasting relationships with our clients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

564 reviews

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Hasn’t replied to negative reviews


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Rated 1 out of 5 stars

Bait and switch

Bait and switch. I was quoted $675 to ship an SUV from NC to KS. Before paying the deposit, Emelia confirmed that the price would not increase. After a driver was found, I was then told by Nathan the price was $1,495. I asked to cancel, and they would not let me and threatened to charge a $200 cancellation fee. After much complaining, Nathan got his manager David on the phone who finally gave me a price of $1,000, which I paid to avoid losing my $150 deposit and $200 cancellation fee. I will never use Smart Carship again!

October 15, 2025
Unprompted review
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Rated 2 out of 5 stars

Price&comunication

Started a quote with $575 then it went up to $1,000 then it went up to $1,500. The low quote was just to suck you in so they could get your business then settle on $1,400 a guy showed up that didn't speak English. He drove off and left me hanging and the only reason Roma called me back is I told him I wanted to terminate the transaction. Then he called back, sent another guy that was very helpful and done a good job. But pretty shady business to almost triple the charge. Would not recommend this business.

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

they quoted service to hawaii for my…

they quoted service to hawaii for my car from seattle to honolulu for 1750.00 an 200 # of personal items . after confirming and reading revies I agreed and sent 350.00 booking fee they arrived 1 day early for pickup and informed me no personal items in vehicle the driver accepted my car after photos and departed. in the morning I received an update bill for 4167.00 I called and protested they reduced to 2600.00 on top of the 350.00 I had already paid . at this point my car is in ca. on the car carrier they use this as leverage for you to pay there up charges Ihad to pay a 200.00 cancellation fee and agree to pay trucker his fee of 625.00 to get my new booking with matson for my shipping !! they are a bait and switch and have you left you at unfortunate situation In my case It cost me 350..00 plus 200.00 to get my car to matson for ocean transport

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

I am West USA Transport

I am West USA Transport. I worked with this company. Amazing company amazing dispatcher his name. Is Sam recommend 10 times over.

October 13, 2025
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Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE. I’m not sure how this company has any stars. If I could give no stars I would. They are bait and switch scam artists. Jessica will tell you a price and a confirmed driver then the day of say that the driver is not available and the only available ones are 3x+ the price the quote you. DO NOT SIGN THE CONTRACT. DO NOT GIVE THEM YOIR CREDIT CARD. They will lie through text saying that you can cancel and get a full refund only to make you sign a contract that says you cannot cancel and on top of it a $200 cancellation fee will be charged! DO NOT FALL FOR THIS SCAM!!!!

September 30, 2025
Unprompted review

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