SkyHills Reviews 213

TrustScore 3 out of 5

2.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers have expressed concerns regarding various aspects of the platform. A significant point of contention revolves around contacting the company, with reviewers reporting negative experiences. Similarly, people are not satisfied with the company's social media presence. Furthermore, many consumers report issues with refunds, indicating a need for improvement in this area. While some reviewers have noted positive experiences with payment methods, others report ambiguous experiences. Likewise, opinions on discounts are divided, with some customers expressing satisfaction and others feeling let down. Overall, the reviews suggest inconsistencies in the payment and discount processes.

Based on these reviews

Rated 3 out of 5 stars
Verified

The welcome bonus was impressive, and I love how often new promotions are offered. The live chat support is quick and helpful, which is a huge plus. I’ve recommended this platform to all my friends!

Rated 4 out of 5 stars

Review: At first I thought Sky Hills Casino was just another scam site, especially after seeing so many bad reviews online. To my surprise, the experience was actually positive. Their customer servic... See more

Company replied

Rated 4 out of 5 stars
Verified

What really stands out with Sky Hills is the transparency. Real-time stats, clear communication, and a team that’s always there to help. My affiliate earnings have grown steadily since I joined t... See more

Company replied

Rated 4 out of 5 stars
Verified

SkyHills is still a relatively new site, but i feel like one of the early users now. I had a few big wins on high RTP slots, and the payout process was simple, even if it took about 3 days. The mobile... See more

Rated 1 out of 5 stars

Nice website good games, but be aware, if you are using the daily spins make sure you play within 0:00UTC - 23:59 utc, AS if you win some credits it will be removed !! Skyhills is good for receiving o... See more

Company replied

Rated 1 out of 5 stars

I deposited money trough Sand Tech Services LTD and it took the money from my bank account and it never got added to my skyhills account

Company replied

Rated 1 out of 5 stars

whats wrong with the website, whats wrong with the mails you are sending, all fake and false, dont sent customers an email with deposit 25 euro to claim the 100FS, while clicking the CLAIM NOW button... See more

Company replied

Rated 1 out of 5 stars

Further update from my previous review. My account is still closed, no updates have been given, still owed €6k and their “support team” is woeful. Pre-written replies stating that its been passed on t... See more

Company replied

Rated 1 out of 5 stars

I’ve been scammed by this platform. I made a crypto withdrawal that failed on their side – the transaction was rejected by my crypto provider, and the funds were automatically returned to them.... See more

Company replied

Rated 1 out of 5 stars

Uk foreigner players please avoid this casino it’s a scam as soon as you ask to verify your account they give you a fake link and reject your documents to upload api.gii.cloud that is the link fake... See more

Rated 1 out of 5 stars

It is very bad customer service..very rude ..my bonus balance disappeared and when you win is something big the game starting closing and your replay history is deleted…customer service very rude ..th... See more

Rated 1 out of 5 stars

Do not ever deposit any money with the company they will not let you withdrawal This company will let you think you can withdraw the money but it won’t go through I have filed a small clai... See more

Rated 1 out of 5 stars

Charlatans It seemed ok at first but now they have taken pragmatic games down which were working fine before Xmas in my region but now say can't be used in my region...absolute BS. They now char... See more

Company replied

Rated 1 out of 5 stars

Deposited £300, took no bonus money and played on their bonus buys. Won up to £50,000 and was crazy lucky; Except they refused to pay out, and then closed my account with no reason why. After we... See more

Company replied

Rated 1 out of 5 stars

I don’t know where to start with this one. Played here a couple of times and no issue until yesterday. Logged in and made my usual deposit, once it cleared I went to play my first game and was hit w... See more

Company replied

Rated 4 out of 5 stars

I don’t understand the bad reviews. This is the best casino I have used. The only reason it is 4 stars, not 5 is because I don’t like that you can cancel your withdrawal while it is pending I find tha... See more

Company replied

Rated 1 out of 5 stars

I strongly advise anyone considering SkyHills Casino to think twice. My experience has been nothing short of a disappointment. After playing fairly and following their rules, my winnings were... See more

Company replied

Rated 1 out of 5 stars

I want to warn others about my very negative experience with EOD Code SRL, the company that owns this site. This company has been operating in the Netherlands despite not being legally authorized to... See more

Company replied

Rated 1 out of 5 stars

I don’t normally write reviews, but I feel I have to warn others. I withdraw €55.50 to my crypto account (the bank does not work guys!!), and when something went wrong with the withdrawal my... See more

Rated 1 out of 5 stars

I deposited €50 via Sand Tech Services LTD to my SkyHills casino account, but the money was never credited. It has now been over 3 weeks and I still haven’t received a refund. SkyHills support... See more

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Company details

Written by the company

At SkyHills, we’re more than just an online casino – we’re a place where fun, excitement, and big rewards come together. Whether you’re here for the thrill of the games, the chance to win big, or just to unwind, SkyHills has something for everyone. At SkyHills, we believe gaming should be about having fun in a safe and responsible way. We’re here to give you a great experience, whether that’s a moment to unwind or an exciting shot at a jackpot. It’s all about playing your way, on your terms. Ready to get started? Join SkyHills today and dive into a world of exciting games, big rewards, and non-stop entertainment. Your next big win could be just a spin away. Let’s make it a good one! 🎰✨


Contact info

2.8

Average

TrustScore 3 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 41% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars

One big scam

I signed up on Skyhills in late September 2025, but quickly realized that I had a gambling problem. So I contacted them to have the account closed. This took a while, but they closed the account. But I had 1.600+ € on the account, which I have now waited 20+ days to get back. This is not winnings, but a deposit minutes before they closed the account (you know addiction). I have experienced this multiple times with non-licensed "scam" companies. They simply try to scam you for money.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Beste online casino snelle uitbetaling…

Beste online casino snelle uitbetaling en nederlandse support!

October 18, 2025
Unprompted review
SkyHills logo

Reply from SkyHills

Hi Jeason,

We love to see 5***** reviews like yours. Thank you very much. This motivates us to give the best customer service every day to our customers like you. We strive to process payments as fast as we can so glad you noticed. Looking forward to see you coming back and enjoy our games!

Skyhills Support Team

Rated 5 out of 5 stars

Great selection of games

Great selection of games

October 6, 2025
Unprompted review
SkyHills logo

Reply from SkyHills

Hi Brad,

Glad you like the selection of games! If you ever have any new games suggestions don't hesitate to reach out!

Skyhills support

Rated 1 out of 5 stars

Didn't receive deposit

I deposited money trough Sand Tech Services LTD and it took the money from my bank account and it never got added to my skyhills account

September 29, 2025
Unprompted review
SkyHills logo

Reply from SkyHills

Hi, you can e-mail our customer service and they are more then happy to assist you with any queries. Looking forward to your e-mail.

Skyhills Support team

Rated 5 out of 5 stars

Very good

Very good, friendly advisors, best casino ever played

September 26, 2025
Unprompted review
SkyHills logo

Reply from SkyHills

Hi Chris,

That is so great to hear! Friendly is our middle name! You are a great customer too! Come back soon!

Skyhills Casino support team

Rated 5 out of 5 stars
Verified

games en bonus

Nice games en bonus

August 20, 2025
SkyHills logo

Reply from SkyHills

Hi Abigail,

Thank you for your review! We love handing out bonuses to our players!

Skyhills

Rated 5 out of 5 stars
Verified

good service

Very good service

August 19, 2025
SkyHills logo

Reply from SkyHills

Hi Amelia,

Thank you so much for your kind words!

Skyhills Support

Rated 1 out of 5 stars

Avoid this company at all costs

Update to my review

I have four main issues

1. BRIBED ME WITH FREE SPINS FOR A 5 STAR TRUST PILOT REVIEW
2. HAVE NOT RETURNED MY MISSING DEPOSIT AFTER 20 DAYS
3. RUDE CUSTOMER SERVICE AGENTS
4. VIP SCHEME IS A SCAM

1. TRUST PILOT 5 STAR REVIEW BRIBE

I wasnt going to include this, but originally this was a 5 star review because the casino gave me free spins if i promised to leave a good review.

I have the evidence from the chat with the agent which i will send to trustpilot

2. MISSING DEPOSIT

I made a deposit on the 5th of Sept for 100EUR. The money left my bank and never made it to my account.

After waiting the 5 business days i sent in proof of deposit wtih my bank statements

The company have now had my missing deposit for 20 days and they cannot provide an update.

Every time i ask for an update they say. 'please be patient the team are reviewing'

But then you never get a response. I am not expecting to receive it as i have seen the other reviews with the same issues. I dont need the money but its the principle

3. RUDE CUSTOMER SERVICE AGENTS
I also have been asking for compensation or free spins from the customer service agents.

Bohzo in particular is very condesending and was purposefully sending me replies back that were antagonising and even when i asked him to stop, he carried on.

When raising a complaint about this with a different customer service agent - the outcome was .... 'Your feedback has been taken on board'

Again i have saved all of the messages which i can share

4. VIP SCHEME IS A SCAM

When i joined i made a few deposits and quickly was a VIP.

You are assigned a VIP manager who is meant to be contactable by whatsap or email etc. He grants you bonus's and free spins as a reward for your deposits.

I spoke to him once, he said he was preparing a tasty bonus for me and then when i tried to contact him again to ask a few questions and get the bonus he ignored me for 5 weeks.

When he finally came back to me he said he was sorry hes busy.

He then said to me on Whatsapp that sky hills was a bad casino and i should follow him over to Incognito Casino where he is a VIP manager there.

He said to me that he has priority for these customers and he will answer his phone and provide many more bonus's. He gave me a very generous bonus for joining that casino (owned by the same group).

You guessed it, ever since then he hasnt answered the phone. He is now ignoring his customers again.

Him taking me over to another casino was just an elaborate way to trick me into spending more money for less bonus's

So basically my advice is avoid this company at all costs they are incompetent , scammers and will steal your money.

I will be posting all my evidence into a casino group on facebook.

Avoid this company at all costs!

I made a deposit where the money left my bank and never arrived in my online account.

You have to wait 5 business days incase this money miraculously re appears in your account, which believe it or not - it didnt.

You then have to send bank statements proving that it hasnt arrived and its now been 5 days. Every time you ask for an update they just say be patient. No way to access any supervisors and no compensation for the delay.

If you are a VIP customer which i am ( spent over 20K EUR ) you are assinged a manager. The manager does bugger all just chucks a few 50EUR bonus here and there

Withdrawals take forever to come back to you

I have deposited selecting bonus and when you go to the bonus they are not there

I was even asked to leave a good review for the incentive of receiving free spins? I left the review for the spins but have since deleted it

Avoid this company at all costs as well as their sister casinos which you can spot by the same interface

September 14, 2025
Unprompted review
SkyHills logo

Reply from SkyHills

Thank you for reaching out and sharing your feedback. We’re sorry to hear about your experience, and we genuinely appreciate the opportunity to respond.

At SkyHills Casino, we’re committed to maintaining a fair and transparent gaming environment for all our players. We understand that issues like this can be frustrating, and we’d like the chance to clarify and investigate the matter further.

Please don’t hesitate to contact us directly at trustpilotsupport@skyhills.com with your account details. Our team will be happy to investigate your case in more detail.
Thank you again for your feedback — it helps us improve and continue to provide a better experience for our players.

Rated 1 out of 5 stars

Warning: Deposit Not Credited & No Refund for Weeks!

I deposited €50 via Sand Tech Services LTD to my SkyHills casino account, but the money was never credited. It has now been over 3 weeks and I still haven’t received a refund.

SkyHills support has been completely unhelpful, and the situation remains unresolved.

⚠️ Warning: Do NOT use Sand Tech Services LTD for deposits. Their payment system is unreliable, and you risk losing your money.

This experience shows a lack of transparency and responsibility. I strongly advise everyone to stay away until they fix their system and start treating customers fairly.

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

Fake Daily Free Spins

Nice website good games, but be aware, if you are using the daily spins make sure you play within 0:00UTC - 23:59 utc, AS if you win some credits it will be removed !! Skyhills is good for receiving our money and give the bonus FS, but its all BS, its like robbing our money using fake FS. Other casino websites have 3 days wagering days, even for FS, so for me this website is history. USE OTHER casino websites with better wagering timeframe, is my opinion!!

September 8, 2025
Unprompted review
SkyHills logo

Reply from SkyHills

Thank you for reaching out and sharing your feedback. We’re sorry to hear about your experience, and we genuinely appreciate the opportunity to respond.

At SkyHills Casino, we’re committed to maintaining a fair and transparent gaming environment for all our players. We understand that issues like this can be frustrating, and we’d like the chance to clarify and investigate the matter further.

Please don’t hesitate to contact us directly at trustpilotsupport@skyhills.com with your account details. Our team will be happy to investigate your case in more detail.
Thank you again for your feedback — it helps us improve and continue to provide a better experience for our players.

Rated 1 out of 5 stars

Absolute shambles

I don’t know where to start with this one. Played here a couple of times and no issue until yesterday. Logged in and made my usual deposit, once it cleared I went to play my first game and was hit with a message saying gameplay not allowed. Proceeded to try game after game after game all with the same message. So go to open live chat and it no longer exists and all you can do is email them. So proceeded to withdraw my money as there is a guaranteed 24hours process time and also sent an email. It took 24 hours to get a response via email and still no questions were answered and I am now over 36 hours waiting for the return of my money and still it hasn’t been processed. Also when depositing I got charged about €5. So no live chat, charges for depositing, guaranteed withdrawal time is a complete lie and email response time is dreadful.

Edit- so after around 38 hours of waiting for a guaranteed 24hour pay out I have now been told I have to wager my deposit at least once either after sending emails and screenshots showing it will not allow me to play any games at all.

September 6, 2025
Unprompted review
SkyHills logo

Reply from SkyHills

Hi,

We don't charge for deposits and withdrawals so we assume you posted this review at the wrong casino. We are happy to assist you if there is any issue. Feel free to reach out.

Skyhills

Rated 1 out of 5 stars

I want to warn others about my very…

I want to warn others about my very negative experience with EOD Code SRL, the company that owns this site. This company has been operating in the Netherlands despite not being legally authorized to do so. They have already faced penalties and fines for their unlawful activities, yet they continue to present themselves as legitimate.
In my case, EOD Code SRL owes me a substantial amount of money that they have failed to repay. Repeated attempts to resolve this matter have been ignored, leaving me with both financial losses and a deep sense of frustration. Their lack of accountability and disregard for the law is unacceptable.
I strongly advise others to be extremely cautious and to avoid doing business with EOD Code SRL until they demonstrate compliance with regulations and fulfill their outstanding obligations.

August 29, 2025
Unprompted review
SkyHills logo

Reply from SkyHills

Thank you for reaching out and sharing your feedback. We’re sorry to hear about your experience, and we genuinely appreciate the opportunity to respond.

At SkyHills Casino, we’re committed to maintaining a fair and transparent gaming environment for all our players. We understand that issues like this can be frustrating, and we’d like the chance to clarify and investigate the matter further.

Please don’t hesitate to contact us directly at trustpilotsupport@skyhills.com with your account details. Our team will be happy to investigate your case in more detail.
Thank you again for your feedback — it helps us improve and continue to provide a better experience for our players.

Rated 1 out of 5 stars

Don’t use takes ages for bonus then…

Don’t use takes ages for bonus then dead spins you so really low returns

August 28, 2025
Unprompted review
SkyHills logo

Reply from SkyHills

Hi Robert,

We have a great RTP% but ofcourse you can always be lucky or unlucky depending on the spins. Hope you come back soon and win a nice bonus!

Skyhills Support team

Rated 4 out of 5 stars
Verified

decent games are here

What really stands out with Sky Hills is the transparency. Real-time stats, clear communication, and a team that’s always there to help.

My affiliate earnings have grown steadily since I joined them as an affiliate.

July 25, 2025
SkyHills logo

Reply from SkyHills

Hi Kabita,

Thank you for your 4 stars. We strive for 5 star service so hope to see you again!

Skyhills

Rated 5 out of 5 stars

I am surprised how good is SkyHils…

I am surprised how good is SkyHils casino , I have been playing here for a long time and have big winnings, and the payout is almost instant, there are always good bonuses for loyal players, and lot of free spins I would recommend it.. 100% safely
I have played on many other sites, but now only here, simply the best👌🔥👑

August 24, 2025
Unprompted review
SkyHills logo

Reply from SkyHills

Hey Stole,

Thank you so much!

Skyhills support

Rated 4 out of 5 stars

My review of Sky Hills casino.

Review:
At first I thought Sky Hills Casino was just another scam site, especially after seeing so many bad reviews online. To my surprise, the experience was actually positive. Their customer service was responsive and my withdrawal went through without any issues. I requested a payout late Saturday, August 16, and received the money on Wednesday, August 20. Not instant, but still faster than I expected given the reputation.

August 20, 2025
Unprompted review
SkyHills logo

Reply from SkyHills

Hi Christoffer,

Awesome to hear about your experience! We love to see you come back soon! Happy playing!

Skyhills

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