SimpleSwap Reviews 2,498

So happy with the ease of Swappage

All I wanna say is
God bless the genius/geniuses behind this app

Absolute scam. My bitcoin is gone and support just ignores me now.

The support agent was so unhelpful and slow. And my BTC is missing!

SimpleSwap live chat is genuinely fast and helpful i had one small hiccup with a transaction and someone solved it in a minute

I used SimpleSwap for what was supposed to be a simple crypto swap. The transaction got stuck for hours without clear communication or any explanation of what was going on.

After waiting far too long, I asked them to cancel the exchange and return my original funds. They confirmed the cancellation, but only afterwards informed me that my coins had already been exchanged anyway.

Their message stated that, to return my funds, they would have to perform a “reverse exchange”, which would involve “certain losses.” In other words, even though I requested a cancellation before any payout, they executed the trade regardless, and I’m now being told I can either:

1. accept a reduced refund, or
2. take the payout in a form that is worth less than the original amount I sent.

That’s not how transparent, trustworthy financial services behave. Users should never bear losses caused by internal processing delays or unclear communication.

The overall experience has been deeply disappointing — slow execution, vague responses, and a total lack of accountability. Even now, I had to decide between two unfavorable outcomes, both resulting in a loss.

SimpleSwap advertises speed and reliability, but my experience shows a worrying lack of process integrity and customer protection. Be extremely careful using this platform, especially for larger swaps.

worked perfectly and quickly. i had ETH swapped into BTC and sent to my Cashapp wallet without issue.

Easy to use, pretty fast and no problems even on a busy day.

Hi! I've previously exchanged funds through Cake Wallet about 200-300 times, making several exchanges literally every day and never had a single problem, but with XOSWAP, I've had several problematic incidents in a row. It later turned out that XOSWAP is an intermediary for SimpleSwap, and they blocked my exchange. They're slow to respond to my questions. After promptly completing verification at the exchanger's request, I waited about two days for a response. The exchanger didn't respond at all and didn't even reply to my messages, which was extremely disappointing. Their service level leaves much to be desired. Now they've asked me to confirm the origin of my funds. I'll provide everything without any problems soon, and I'm sure they'll return my funds, but I'm still very disappointed and will never use this service again. I'll also try to spread this information as widely as possible so everyone knows what exactly SimpleSwap is up to. A shady company with interesting ways to steal other people's cryptocurrency. They simply wasted my time and continue to do so to this day. If you want to waste your time and wait like a fool for two days for answers, definitely exchange your funds with this exchanger. If you're a reasonable person, avoid SimpleSwap and be sure to tell your friends about it. Best regards! Have a nice day!

PS Request #150474. I provided all the required information yesterday, but the exchanger hasn't responded at all, not even a reply. Nothing new, really.

Swaps are very easy, and the customer service is great, if you ever need it.

Customer service was Excellent. They kept great communication with me every step of the way and made sure to keep me updated. This is truly something I didn't expect as in the crypto industry communication can be non existent. They were able to solve my issues without any problems. Thank you so much SimpleSwap I'll continue to recommend my friends and family to your service!

Made transfer, got confirmed on chain, they transferred to the other address and then waited for more than 15 minutes to change status to exchanging. Gave me almost 200 USDT then they suppose to.
Seems like they do some shady practices to wait for lower price while already keeping funds.

Great exchange when it comes to needing to bridge via defi. Never had a swap that wasn't successful and I have bridged a lot to multiple chains in a blink of an eye.

Most apps make trading feel like rocket science. Charts everywhere, ten buttons before a trade goes through. With SimpleSwap, I just put in what I had and what I wanted. Boom, done. Sometimes you just don’t need extra noise, just the swap.

I was watching BTC drop and needed to get into USDT fast. My main exchange was lagging and showing “high traffic.” Opened SimpleSwap, put in the amount, and within minutes I was out of BTC and safe in USDT. Probably saved myself a bigger loss. Honestly, it’s a nice backup tool for trading when timing matters.

I made a pretty dumb mistake and sent my crypto to the address for a previous swap. I contacted their service desk over the weekend providing the appropriate transaction information and received a response within an hour. I was escalated to the correct team and by the next morning they had recovered my crypto and asked whether I would like a refund or to continue the transaction at the current rate (which was actually in my favour).

According to their sites policy and their warning statement on the site they had no obligation to attempt to recover my crypto however they did it anyway and fixed what would have been a pretty devastating loss on my end.

Awesome service.

fast, reliable and better way to move funds instead of bridging.

It’s in the name. Simple. Best swap exchange I’ve found.