humm Classic Reviews 1,468

I had an issue with a retailer not being able to fulfill my order, but the Humm team were fantastic. Replied to my request really quickly and a refund was issued promptly. Very pleasant staff.

Explained what my issue I was facing with Thales L from Humm. Explained that I had to apply for two loans instead of one and that I wasn't sure how to increase it. He sent it off to the team to help i... See more

I spoke with Thales on the live chat. Very friendly, polite, efficient. Thales re-submitted my credit request after i had made a mistake and within 1 minute my issue was fixed. Many thanks to Thales.... See more

Tried to do online application however there was a technical issue. I spoke with customer agent Thales L over live webchat. Very helpful and assisted me without issue. Helped resolve the issue quite q... See more

Kelly was brilliant today, she helped me sort an issue that resulted in two agreements being set up with Samsung for the same product. I tried a number of times using two separate numbers to get hold... See more

Amazing experience-Thank you THALES! Super helpful agent on the webchat. I was stressed about an aplication i had made and Thales was very helpful and informative. When I explained i needed an approv... See more

I was trying to change the repayment date due to a change of salary pay date - the online system would not let me do this and i did not receive a reply. However when I got in contact with support agen... See more

Super fast and efficient ..... excellent customer care from Thales L. Fast to understand my issue , fast to find my account , fast to share a link to correct the issue. All in all, 5 mins , I was done... See more

Was unsure on the application I made, Conner J was very fast in reply and helpful.

I find humm to be a very straight forward experience. Easy to get in contact with and friendly direct agents. My interaction was with Thalme who assisted me within seconds. . Thank you humm for a gre... See more

I can't speak highly enough of my account manager, John O'Connor. He is always on hand to assist with any issue. Numerous times, he has saved me a sale by contacting the customer directly, even outsi... See more

The person was of great help to me understanding my montnly requirnment. I have dyslexia all my life so this person thales L told me what l had to do etc andbwas very kind

Was quick to connect to an agent who managed to resolve my problem very efficiently. Tried accessing the online shop through Humm, which prompted a code, which I did not receive, however I was directe... See more

Was looking for advice how to purchase a hob & oven in Redmond electric in Gorey.Thales L gave me great advice on what I needed to do to purchase these items & will definitely buy them this week.I wil... See more

Customer service is fast , with email and live chat. big shout out to Thales L whom helped me through live chat. quick , efficient,professional and to the point. give them a pay rise!! :)

Thales gave me a straight forward answer to my questions and had been sorted easily. Thank you for a speedy reply. My queries were addressed.

My questions were answered fast and politely by the operator Kelly O. She enquired if I needed any other support after she gave me all the information I was looking for. Great help !!

Few small issues with my first application however John O'connor reached out to me and offered assistance, from there it was plain sailing and got approved for my first humm deal. Since then I have b... See more

Humm I have to say absolutely brilliant and I mean this 110%.I have been dealing with HUMM over the past few years my overall ratings compared to dealing with most Irish banks their approval an... See more

Thales L helped me today and on a previous occasion also. He is so quick and efficient, found him to be super helpful and delivered guidance in a kind manner. Thank you Thales

I got deducted today since it's the payment date however I paid in advance the last few weeks, I asked for help and then Kelly O assisted me and assured me that I will be given a refund today.

I had bespoke, unparalleled support experience from Conner with regards to my account. If l recommend a promotion for Conner, then l might deprive your clientele of the excellent support Conner provi... See more

i've been a humm customer many years and always have a good experience with them. I was just on their online chat with their rep Thales who sorted out my request quickly and efficiently :)

Kelly O. was prompt and helpful on my queries and facilitating my application. I need to make an emergency purchase for a dehumidifier. This is my 10th LAI with Humm. Hoping it goes through with ease... See more

It was easy to make the application. The only problem I encountered was that the application form asked for the total value of the goods I was buying. It never asked me for the amount I wished to bor... See more

From the moment I reached out, Kelly was friendly, attentive, and very professional. She listened carefully to my concerns and offered clear, helpful solutions that exceeded my expectations. Her posit... See more

Kelly understood my query and helped me make an informed decision today on the live chat. Have never had an issue with HUMM and Kelly is a fantastic member of the customer care team!

I've bought with Humm on three separate occasions and have also had a positive experience. Their IT and customer service is excellent. Web chat is great, the website itself is very easy to use. Approv... See more

Conner from support team helped me today he resolved my Issues within minutes. Really appreciate it. you are a rockstar.

It was relatively straight forward to apply for a loan, if a bit drawn out. At one stage in the procedure I had to go back to repeat a process to continue but got there in the end.

I used Humm to place an order with an online retailer and reached out to them for support when the retailer failed to respond regarding my purchase. Thanks to the intervention of the Humm team—who we... See more

Excellent I had a query with Humm and got connected to agent Thales L, found them to be very professional courteous and efficient, knew what I was asking and answered very quickly… high recommended... See more

The chat support was perfect. I was attended to by Kelly O. who answered all my questions and thanks to this service I was sure I had all the information I needed. Anyone who needs to use the HUMM... See more

The company was amazing the transaction went so smoothly and great service product came 24hrs later would definitely buy again great company

This was a fairly hassle free service to use. You get approved and away you go! Had a small issue that I needed to talk to the live chat with. Sorted with their representative Thales very quickly and... See more

chatted with Thales L today on customer chat service and was very helpful and got the issue resolved quickly and efficently

It's the first time using humm, and so far the experience has been very smooth. Customer service was great, talked with Thales L, who was very forthcoming.

spoke with Ana and was very helpful. swift to action the query I had and had it resolved in no time. Brilliant support and very polite!

Awesome, was easier to deal with,I think is one of the best companies every can deal with. I’ll definitely recommend it to everyone I know who is in need .

I just wanted to share how pleased I was with the customer service I received. Big thanks to Thales L. for the quick and helpful response via chat. Really appreciated the fast support — thank you!

Thales was so efficient and helpful. It made the whole experience very smooth and easy going

Thales L was very exceptional in helping me. Great job made everything easy for me all my queries sorted 👌

I was dealing with Thales on the chat and he was very helpful and responsive and sorted my query in a few minutes

Very helpful team. I definitely recommend them. Connel J helped me several times and answered my questions thoroughly. was completely professional.

Quick easy ordering system and fast delivery driver was very pleasant and very helpful

Conner was lovely. My questions were addressed . glad to have spoken to him. Kudos!