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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the prompt delivery service and the high quality of the products. Consumers appreciate the quick responses to their inquiries and the helpfulness of the staff. People highlight the easy navigation of the online platform and the efficient order processing. Consumers also value the competitive prices and the excellent customer service provided. Reviewers mention the hassle-free returns and the willingness of the company to assist with any issues. Customers are happy with the overall shopping experience and the quality of the items purchased, and many express their intention to shop with the company again in the future.

Based on these reviews

Rated 5 out of 5 stars

Bought the fleece jacket, polypro& some beenies. As a 6 foot skinny guy, the purchases was impressively perfect. Always thought from experienced, the purchases will be oversized in terms of my built b... See more

Rated 5 out of 5 stars
Verified

Very nice quality, warm winter garment. Excellent fit. Prompt delivery. The only thing that made me boiling mad was, on the day I collected the garment from the Post Office, I received an email... See more

Rated 5 out of 5 stars
Verified

Quality of gloves impressive.. light weight and thin yet blocks out cold wind.. finger and hand movements unrestricted.. fast arrival of package, one of the fastest I’ve ordered in fact, extremely hap... See more

Rated 5 out of 5 stars

Great experience- was able to call and speak to a real person on the phone to confirm a quick question first. I ordered online before 1pm amd paid extra $10 for express delivery and the shoes arrived... See more

Rated 5 out of 5 stars
Verified

Service above and beyond - Most shops don’t stock my size. Knowing the manufacturer made a Women’s 10.5, I contacted several stockists requesting a special order and Sherpa was the only company who re... See more

Rated 3 out of 5 stars
Verified

Fast delivery, good thick fleecy fabric. Unfortunately this is not a true size 12, it is VERY roomy around the hip area and therefore lets in the cold. Shoulder seams stick out awkwardly. Ok for w... See more

Rated 5 out of 5 stars
Verified

The product I wanted was in stock at a great price, it was dispatched quickly and I received it witin a few days 9f my order. Seamless process and my boors are perfect! Thanks Sherpa Outdoors, I'll b... See more

Rated 5 out of 5 stars
Verified

Very helpful over phone in answering query. Item posted same day as ordering and arrived within about 36 hours. Great quality marino jacket. Only suggested improvement is for pockets to have zips!

Rated 5 out of 5 stars
Verified

Last minute decision to go to Japan to ski. I ordered from two companies incase one didnt show. I have a feeling i will be on the ski fields by the time the other arrives. First delivery arrived and a... See more

Rated 5 out of 5 stars
Verified

Please I do not understand why this further investment of energy is asked for or required - this consumer culture that we live in is not healthy. An excellent product - pure & simple.

Rated 5 out of 5 stars

I recently purchased a pair of Altra running shoes online, they arrived perfectly on time with an amazing eco-friendly packaging. Sadly they were not my size. I returned them and in a few days afte... See more

Rated 5 out of 5 stars
Verified

Been buying gear from Sherpa for a few years and keep coming back because they have the best customer service in the game. Super quick with postage, and the the few times I've had an issue with a piec... See more

Rated 5 out of 5 stars
Verified

My questions about the products were answered promptly via email and the purchases arrived very quickly to Perth, WA. They were packaged well & all paperwork was thoughtfully put together. The clothin... See more

Rated 5 out of 5 stars
Verified

I got what I purchased in an efficient and reliable manner The product was all that I wanted so well done. Just don't now drown me with special offers as that would destroy my high opinion in an insta... See more

Rated 5 out of 5 stars
Verified

The Kuhl Renegade shorts are my now my favourite shorts. The size 32 fits like a dream, offering great comfort, and generous pocket space makes carrying essentials effortless. Can you please provide... See more

Rated 5 out of 5 stars
Verified

I was looking for a pair of Topo Hiking boots, they were sold out on the Topo website, but listed as available from Sherpa. Not only were they available in my size & colour choice, they were cheaper... See more

Rated 5 out of 5 stars
Verified

Sherpa’s unisex thermals are fabulous! The stretchy rib knit is almost cushiony and deeply comfortable. The merino is truly soft and easy to wear. And the 240 gsm weight is wonderfully warm. Recently... See more

Rated 5 out of 5 stars
Verified

Excellent products and customer service. I had a faulty item that was replaced immediately and swiftly by Sherpa. The manager was great and I am happy with both products. Excellent quality too.

Rated 5 out of 5 stars
Verified

Spoke to the owner directly over the phone to discuss the product I was purchasing, he was helpful and knowledgeable. Easy to deal with. The product was processed the day I ordered it and arrived prom... See more

Rated 5 out of 5 stars
Verified

Quality product, as described on website. I bought the merino cardigan. It’s beautifully made, love the material and cut. True to size. Item arrived within a week. Very happy.

Rated 5 out of 5 stars
Verified

Firstly the Coghlan’s mosquito head nets we purchased have been a game changer with dealing with flys out in our horse paddocks. Sherpa outdoors delivered in a timely manner. We have already put an or... See more

Rated 5 out of 5 stars
Verified

Excellent assistance and advice over the phone. Item ordered, I was kept well informed and it arrived in a timely manner. I was provided advice on returning the item if required and just general advi... See more

Rated 5 out of 5 stars
Verified

Very easy to purchase and importantly, easy to return when I had bought the wrong size. Thanks everyone involved for your efficient and speedy service and - of course - for your excellent quality prod... See more

Rated 5 out of 5 stars
Verified

Great product, great communication. Ordered two sizes as unsure of git - and hassle free refund of the pair I didn’t need. Even refunded my discount. Very impressed with this business. Would def order... See more

Rated 5 out of 5 stars
Verified

I ordered two products. Navigating the online platform was very easy and the parcel arrived in great time (6 days which is fantastic for a regional location). I am super happy with all of my dealing... See more

Rated 5 out of 5 stars
Verified

The website is clear and easy to use and it’s an efficient service with all the products I needed for my upcoming trip to Peru !!

Rated 5 out of 5 stars
Verified

I purchased a pair of Teva sandals for a great price. The process was efficient and smooth, with a quick delivery. Great service all round.

Rated 5 out of 5 stars
Verified

This was my second order from this company. They answered emails promptly. They were able to help with my order. I now have 2pairsof fleece leggings with pockets.Quality is good,so comfy. They are my... See more

Rated 5 out of 5 stars
Verified

The website was easy to use and the product arrived promptly. The product is just what was required and appears of excellent quality. I am just sorry I was unable to buy two garments, but the second... See more

Rated 5 out of 5 stars
Verified

Purchased 2 Sherpa Beanie Tenzing. They are fabulous. I wear one at school to match the students’ uniform and the other is kept in my car for when those winter blasts come through. They are exactly wh... See more

Rated 5 out of 5 stars
Verified

Quality product at a competitive price. The item was dispatched very quickly and delivery time was better than expected. Free gifts included with the item. Follow up to ensure I was happy with the pro... See more

Rated 5 out of 5 stars
Verified

What an awesome company. My thermal top was here within days which I appreciated and the quality of the top was excellent. Will definitely purchase from them again. Thanks guys.

Rated 5 out of 5 stars
Verified

I already gave 4 of the Pilates fleece zip jackets which I bought in Daylesford 8 years ago. They have been well worn but still look great. Online booking was easy and delivery was timely.

Rated 3 out of 5 stars
Verified

These gaiters are poorly designed at the top. They are too big for the average calf. When tightened the strap is so long it overhangs by 6" The loop Velcro doesn't go around far enough and the hoo... See more

Rated 5 out of 5 stars
Verified

Socks and Balaclava as advertised, great quality and good sizing! Toe socks very comfortable. Fast delivery, thank you!

Rated 5 out of 5 stars
Verified

When I arrived in cold Istanbul my luggage had been lost. I only had these leggings and light cotton pants. These were so warm on a cold 7 degree windy day. When I first put on they felt tight around... See more

Rated 3 out of 5 stars
Verified

Goods were received per the advised time. However the item had two manufacturing flaws present such that it needed to be returned. On advising Sherpa, I recieved a quick response in 10 min... See more

Rated 5 out of 5 stars
Verified

Great price on a quality product. Sherpa skull cap is very comfortable and warm. Shipping is reasonable and the website is easy to navigate and checkout is easy.

Rated 5 out of 5 stars
Verified

I called for advice on purchase...very helpful interested response. Delivery time to rural WA very prompt...a week is excellent.

Rated 5 out of 5 stars
Verified

As always, the speed of the delivery! I think if I lived on Mars, whatever I orderedwould be here before NASA or Elon could plan a launch!

Rated 5 out of 5 stars
Verified

Website gas accurate description of item. Price was good. Communication was clear. Free postage. Quick to mail.

Rated 5 out of 5 stars
Verified

Great Service, Fantastic Product and Speedy Delivery all Packaged Well. Thank you.

Rated 5 out of 5 stars
Verified

I live in a remote part of Australia. Delivery was quick and order was spot on. Very happy

Rated 5 out of 5 stars
Verified

I accidentally forgot to put in my unit number on my address and had my package get returned to Sherpa. I called them up and they re-send it asap. Super helpful and speedy service

Rated 5 out of 5 stars
Verified

Fast service, very happy with purchase. And when I called with a question, a real live person answered on the 3rd ring and issue was "done and dusted' immediately. No shuffling through "if you want... See more

Rated 5 out of 5 stars
Verified

I rang to ask for help in a return of goods. The customer service was excellent - patient, friendly and knowledgeable

Rated 4 out of 5 stars
Verified

Product quality is good and special price was better. Hiking socks are synthetic material and i would have prefered bamboo/wool blend for that price..

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Company details

  1. Outdoor Clothing and Equipment Shop
  2. Camping Store
  3. Clothing Store
  4. Outdoor Sports Store
  5. Running Store
  6. Winter sport Store

About Sherpa Outdoors

Written by the company

Australia’s Outdoor Gear Specialists

The team at Sherpa love the outdoors and are passionate about encouraging and supporting our customers to get out and enjoy what mother nature has to offer. With a growing range of outdoor clothing and gear for hiking, camping, running and climbing, Sherpa is your one stop shop for adventure.

So outdoor enthusiasts, unite! You’ll love our awesome range of gear for men, women and children, with fast shipping, and an 80-day free return policy to make sure we’ve seen to your needs.








Contact info

4.8

Excellent

TrustScore 5 out of 5

877 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Bought the fleece jacket

Bought the fleece jacket, polypro& some beenies. As a 6 foot skinny guy, the purchases was impressively perfect. Always thought from experienced, the purchases will be oversized in terms of my built but yea it fits well. Will definitely return & purchase more. Winter is coming!!!!!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Super smooth purchase

I purchased a pair of Teva sandals for a great price. The process was efficient and smooth, with a quick delivery. Great service all round.

September 29, 2025
Rated 5 out of 5 stars
Verified

Great service, thanks!

The product I wanted was in stock at a great price, it was dispatched quickly and I received it witin a few days 9f my order. Seamless process and my boors are perfect! Thanks Sherpa Outdoors, I'll be adding you to my trusted list of outdoor retailers.

September 12, 2025

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