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Robot was super good, very precise. The problem is that nowhere in the description says how high is it. My furnitures are a bit low and it couldn’t go underneath them. That defeats the whole purpose o... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Very satisfied with my new vaccum cleaner, the suction is great, it is a bit heavy for my hand, but overall a great value for money
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Ware okay, Kundendienst Top
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Powerful, Convenient, and Pet-Friendly! The Shark Ninja vacuum is a game-changer! Its incredible suction power tackles everything from pet hair to dust with ease, leaving my floors spotless every ti... See more
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The online purchase, payment and delivery were easy. We used it right away when we received the parcel and surprisingly it has 40% factory battery charged unlike other appliances that we have to charg... See more
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I like products from Shark and Ninja. Already have knifes, mixer 3in1, air fryer, robotic vacuum cleaner. Happy with any of them.
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I waited on purpose to use this product for a while before writing a review — just to see how it holds up over time. Like, does it get noisier or overheat or anything like that? Honestly, I can say y... See more
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Super thrilled to get a replacement part (the connecting pipe between the motor and the head), as I hated to have to replace the whole vacuum cleaner. Quick delivery and a reasonable price!
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Truly a wonderful vacuum cleaner. All the features are very well thought out. It is easy to use and works equally well on hard floors and rugs! In a click, the hose can be removed and used for baseboa... See more
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Delivery was accurate and on time. The product is really good quality and easy to put together so far everything excellent.
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Super Staubsauger. Alles bei Shark super
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It was amazing to have this Product its easy to use and the Results was stunning
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War super, bin zufrieden
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Hat alles super funktioniert!
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All ok👌 It was more convenient than the stores
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Super Design Mega Leistung
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Quick delivery, great product
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Great quality product!!! I’m really happy with my purchase
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Hat alles super funktioniert.
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Great service quick delivery brilliant product
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I will keep short and sweet! Amazing help overalls
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great product and quick delivery. the second one I bought
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I now actually look forward to doing the vacuum cleaning. I've managed to convince 3 of my friends to buy the same one too. The anti hair wrap is perfect. I was sick of having to cut out giant hair ba... See more
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The customer service support very kindly!
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Very nice equipment! Like it
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Shipping fast and the product works very well.
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Top Prudukte
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Alles gut. Gute Information
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All super and nice
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I love every product I’ve bought from them ♥️
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Everything is okay, fan works pretty good.
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Alles war hervorragend!
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Super geràt
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Alles top. Danke.
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Super !! 👍 👍👍
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(:(:(:(:(:(:
Company details
Contact info
3150 Century Way, LS15 8ZB, Leeds, United Kingdom
- 0800 000 9063
- sharkclean.de
4.4
Excellent
4K reviews
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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Great
I like products from Shark and Ninja. Already have knifes, mixer 3in1, air fryer, robotic vacuum cleaner. Happy with any of them.
September 24, 2025
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It was amazing to have this Product its…
It was amazing to have this Product its easy to use and the Results was stunning
September 13, 2025
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Subject
Subject: Order Not Received – Order #113001307240
English Version:
Dear Shark Customer Service,
I am writing regarding my recent order (#113001307240), placed on July 24, 2025, under the name David Gornstein.
According to the tracking information, the package was marked as delivered to my address (Selchower Str. 15, 3, Berlin, 12049) on July 29. However, I have not received the package.
Could you please clarify the situation and let me know where my order was delivered? If necessary, I would appreciate it if you could initiate an investigation with the courier.
Thank you very much for your assistance. I look forward to your prompt reply.
Best regards,
David Gornstein
July 24, 2025
Reply from Shark Clean DE
Hallo David,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen.
Es tut uns wirklich leid zu hören, dass Sie Ihre Bestellung nicht erhalten haben. Dies ist nicht unser üblicher Standard und dafür möchten wir uns entschuldigen.
Wir haben festgestellt, dass Sie bereits Kontakt zu unserem Kundenservice aufgenommen haben und eine Lösung bereitgestellt wurde. Wir hoffen, dass es für Sie zufriedenstellend ist. Sollten Sie weitere Fragen haben, zögern Sie nicht, sich an uns zu wenden.
https://support.sharkclean.de/hc/de/articles/360016839439-Kontakt
Mit freundlichen Grüßen,
Shark Clean DE
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Super geràt
July 15, 2025
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I placed order a week ago
I placed order a week ago, you promised delivery during 2-4 days. Charged 100% of the price immediately. But my device is still waiting for the courier to be delivered. And there is no even prognosis. I needed device for the travel and I couned on fast delivery.
June 18, 2025
Reply from Shark Clean DE
Hallo Hanna,
vielen Dank für Ihre Rückmeldung. Es tut uns leid zu hören, dass Ihre Bestellung nicht wie versprochen innerhalb von 2–4 Tagen geliefert wurde und Sie bisher keine Informationen zum Lieferstatus erhalten haben. Wir verstehen, dass Sie das Gerät für Ihre Reise benötigt haben und sich auf eine schnelle Lieferung verlassen haben – Ihre Enttäuschung ist absolut nachvollziehbar.
Bitte kontaktieren Sie unser Kundenserviceteam über folgenden Link, damit wir Ihnen schnellstmöglich weiterhelfen können:
https://support.sharkclean.de/hc/de/articles/360016839439-Kontakt
Mit freundlichen Grüßen,
Shark Clean DE
Verified
I’m totally happy with it.
I waited on purpose to use this product for a while before writing a review — just to see how it holds up over time. Like, does it get noisier or overheat or anything like that? Honestly, I can say you can go ahead and buy it with no worries. It’s solid.👍
August 12, 2024
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Hooray for replacement parts!
Super thrilled to get a replacement part (the connecting pipe between the motor and the head), as I hated to have to replace the whole vacuum cleaner. Quick delivery and a reasonable price!
May 24, 2025
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Power detect 2in1
Delivery was accurate and on time. The product is really good quality and easy to put together so far everything excellent.
May 15, 2025
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Really?
Maybe you should start asking for opinions after delivery.Still didn't receive my order after a week but you ask me what do I feel?Really?
April 27, 2025
Reply from Shark Clean DE
Hallo Catalin,
Vielen Dank, dass Sie Ihre Erfahrung mitgeteilt haben. Es tut uns leid zu hören, dass die Lieferung nicht Ihren Erwartungen entsprochen hat, und dass Sie die Email mit der Bewertung bekommen haben, bevor Sie Ihren Shark FlexBreeze Pro geliefert wurde.
Wir sind immer bemüht, unsere Lieferungen und unsere Kundenzufriedenheit zu verbessern.
Wenn wir noch etwas tun können, um Ihre Erfahrungen zu verbessern, kontaktieren Sie bitte unser Kundendienst-Team über den folgenden Link.
https://support.sharkclean.de/hc/de/articles/360016839439-Kontakt
Mit freundlichen Grüßen,
Shark Clean DE
Verified
The curlstab does not work for me at…
The curlstab does not work for me at all, however I used no spray or other cosmetics to help it
April 26, 2025
Reply from Shark Clean DE
Hallo Faride,
Vielen Dank für Ihre Bewertung, seien Sie versichert, dass wir dies berücksichtigen und ständig daran arbeiten, unsere Produkte zu verbessern.
Es tut uns leid zu hören, dass der FlexStyle nicht Ihren erwartungen entspricht.
Wir können sehen, dass Sie mit unserem Kundendienst bezüglich der Bedienungsanleitung in Kontakt waren und eine Lösung bereitgestellt wurde.
Mit freundlichen Grüßen,
Shark Clean DE
Verified
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All ok👌 It was more convenient than the…
All ok👌 It was more convenient than the stores
April 19, 2025
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