Select & Protect Reviews 2,734

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the competitive prices and the straightforward online application process. Many found the website easy to navigate and were able to quickly purchase the right policy for their needs. Consumers also highlight the clarity of the policy documents and the ease of adding medical conditions. People who interacted with customer service were pleased with the helpfulness and knowledge of the staff, both via phone and online chat. They also praise the company for resolving issues promptly and efficiently. However, opinions on claims handling are mixed, with some reviewers reporting quick and easy payouts, while others experienced issues with erroneous deductions or delays.

Based on these reviews

Rated 5 out of 5 stars

First class easy access from the airport to our hotel and back again. Hotel was very clean but so was the whole Vienna. Staff were very helpful. Standards were very high everywhere. Vienna is on... See more

Rated 4 out of 5 stars
Verified

So I purchase the insurance via a third party website. I was quoted a price in the afternoon which was reasonable. By time I made my purhase there was £6 increase. It was only couple hours. Because I... See more

Rated 5 out of 5 stars
Verified

Dealt with Alex who was extremely helpful. Your prices are very competitive and I would have no hesitation in recommending

Rated 5 out of 5 stars
Verified

It was easy to buy travel insurance, I was unable to log into the portal though so just printed out the insurance documents

Rated 3 out of 5 stars
Verified

I need to update my cover to include sports equipment and was unable to get through on multiple occasions. I got a callback registered through web chat, but 48 hours later - nothing. To add insult to... See more

Rated 3 out of 5 stars

Good welcome from the organisation, followed by an email the day before departure and finally a welcome home message. All this is great. As with all things today an account is required. I followed t... See more

Rated 4 out of 5 stars
Verified

This was the second time I used this company. I took out this insurance as soon as I booked my holiday. It was an easy online process. We never know how good cover is unless we make a claim and... See more

Rated 3 out of 5 stars
Verified

First email regarding renewal was very misleading. Price quoted does not take into account pre existing medical conditions which were on previous cover, so it’s not really a renewal quote. Whilst I a... See more

Rated 4 out of 5 stars
Verified

I was made to feel uneasy on both outbound and return trips because, I was unable to check-in and receive my boarding passes until just hours before my flights. 48 hours would have been more acceptabl... See more

Rated 5 out of 5 stars
Verified

The atmosphere in the office was relaxed and welcoming. My wife and I were offered tea and coffee upon arrival and our appointment started precisely on time. We wanted to renew our Wills and were dire... See more

Rated 5 out of 5 stars

Dealing with Select & Protect by phone was easy. The staff are all well informed, polite and helpful. All questions were carefully explained so that there was no misunderstanding. I found them competi... See more

Rated 5 out of 5 stars
Verified

An easy process to get insurance despite some preexisting medical conditions which I declared in full. Very good reviews online which reassured me unlike some other companies who quoted through a com... See more

Rated 5 out of 5 stars
Verified

Previous companies quoting extortionate prices for renewals etc. Went on comparison site and found this to be half the price for the same cover with lower excess fees. Never needed to claim but have... See more

Rated 5 out of 5 stars
Verified

First time user found out fiiiing out application fairly simple online.once setup documents sent to me via email in just a few minutes which enabled me to print out at home excellent price for single... See more

Rated 3 out of 5 stars
Verified

Although the process of purchasing my annual travel cover was easy, the link for the portal for me to access my documents did not work. I emailed customer service to be told I would be emailed a copy... See more

Rated 5 out of 5 stars
Verified

Affordable price with what appears to be high level cover and top rated service.

Rated 5 out of 5 stars

Purchased online through comparison website, so was pretty straight forward. I made an error on the return date but had no problem contacting Select and Protect and putting that right. Didn't need to... See more

Rated 4 out of 5 stars
Verified

I checked several insurance companies and eventually chose you. I can't comment yet, as thankfully, I haven't needed to use it. It was easy to complete the on line questions regarding my health proble... See more

Rated 5 out of 5 stars
Verified

I bought holiday insurance last September. I didn't check my documents until recently. I contacted the team because some details were incorrect and was pleased that they amended my booking without ch... See more

Rated 5 out of 5 stars
Verified

The Travel Policy was competitively priced and easy to purchase. I unfortunately had a minor dental issue requiring a claim that was payed almost immediately. I did have to query an erroneous excess a... See more

Rated 5 out of 5 stars

Best value insurance we were able to find website easy to navigate. Was very helpful to receive welcome home email with a contact just in case we needed to make a claim. Would def use again

Rated 5 out of 5 stars
Verified

I needed an online chat session to amend some tricky details on my travel insurance. It was so good to engage with a real person and not some iffy AI. The problem got sorted immediately and my revised... See more

Rated 3 out of 5 stars
Verified

I don't understand why I'm being repeatedly bothered about reviewing an insurance product only one week after I bought it! I don't have any opinions yet. Stop emailing me!

Rated 5 out of 5 stars
Verified

Picked this company due to the great reviews it had. Easy to set up and a very reasonable premium. Regret not taking an annual policy but I will next time.

Rated 5 out of 5 stars

Excellent service again. The cover of the policy is extensive and the price competitive. I also wanted to praise them for their helpful efficiency when I wanted to make a change to the policy a few da... See more

Rated 5 out of 5 stars
Verified

Well organising and paying for the insurance was easy. Hopefully I wont have to find out if they are easy to deal with, I don't want to claim, as that means something went wrong.

Rated 5 out of 5 stars
Verified

This travel insurance for a short single trip was arranged and paid for in 10 minutes. Clear web site, easy to follow guidance and great value for the peace of mind that is provided by this insurance.... See more

Rated 5 out of 5 stars
Verified

It was very easy to purchase the right policy for our needs, and with our medical issues competitively priced too. Documents were very clear and easy to follow. Would recommend!

Rated 5 out of 5 stars

Knowing we were properly covered allowed us to forget about our concerns and get on with enjoying our holiday. We didn't need their services as the holiday went without a Problem. .

Rated 5 out of 5 stars
Verified

It was so easy and stress free did though confused. Con never used before but I alway use travel insurance

Rated 5 out of 5 stars
Verified

Very easy website to navigate. Easy to add all medical conditions and received an email to say we were registered with them straight away.

Rated 5 out of 5 stars
Verified

Used you last year so thought I would do it again this year and every thing worked out great very polite and professional and covered everything

Rated 5 out of 5 stars
Verified

I am really impressed with this company and its customer service so far. I had a problem recieving confirmation of my policy which turned out to be due to an incorrect email address, probably caused... See more

Rated 5 out of 5 stars
Verified

It was so easy to fill in the form and a quote was given quickly. It covers everything I need so it was easy to make a decision to buy

Rated 5 out of 5 stars
Verified

I can't give feedbacks because I wasn't allowed to fly to USA due travel authorisation issue and I called airline jet blue to refund my tickets but since then I don't hear anything from them I just wa... See more

Rated 5 out of 5 stars
Verified

Hassel free to organise. I didn't need anything so I cannot comment on any after care service.

Rated 4 out of 5 stars
Verified

Very easy to follow but medical conditions questions weren’t obvious, had to go back and enter.

Rated 5 out of 5 stars
Verified

Great customer service answered all my questions very knowledgeable. Received a discount for being loyal and renewing my Travel Insurance.

Rated 4 out of 5 stars
Verified

Good product and good value - thankfully haven't had to claim so can't comment on that side. Only 4 stars as the auto renewal price higher than new customer price...

Rated 4 out of 5 stars
Verified

It was quick and easy to do and had everything on there that I needed for my travel insurance. I could also call them if I was not sure or needed extra help.

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Company details

  1. Travel Insurance Company

Written by the company

Select & Protect has historically provided insurance exclusively through intermediaries. In fact, we've been providing high-quality insurance products for over 30 years and now sell directly to customers. Providing both Travel & Home Insurance. When you take out a Select & Protect travel insurance policy, you can count on us to provide you with the best travel cover options. You can really tailor your cover to suit your needs, only paying for what you really need. We provide flexibility & confidence for when & where you decide to travel.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Hasn’t replied to negative reviews


Rated 3 out of 5 stars
Verified

Proposal process was straightforward…

Proposal process was straightforward including prior conditions assessment. Portal is confusing and emergency contact numbers not recognised by cruise line. Customer service good once connected but phone wait time much too long.

October 12, 2025
Rated 3 out of 5 stars

It’s hard to give a review because it’s…

It’s hard to give a review because it’s easy to get insurance like form filling but the proof of how good an insurance company is surely when a claim is entered. As such I gave a 3 star as I have no idea how efficient you are or how quick it is to settle a claim as luckily I don’t have to. As regards form filing it was a 5 star experience

October 13, 2025
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