Rileyriver Reviews 107

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the stylish designs and comfortable fit of the footwear, particularly highlighting the quality of leather in certain products. Many reviewers were pleased with the efficient shipping and careful packaging, as well as the helpful and responsive customer service, especially when addressing inquiries or providing order updates. Consumers also praise the accuracy of the sizing charts and the ease of the online shopping experience. However, some people express concerns regarding the quality of certain items, particularly in relation to the materials used, with some customers claiming that the products they received did not match the website's descriptions. A few reviewers report issues with returns and refunds, noting that the company's policies were not always honored. Some consumers mention longer-than-expected delivery times and discrepancies regarding the company's location, with orders seemingly being processed from outside of Canada.

Based on these reviews

Rated 3 out of 5 stars

From the instant I unboxed the Delia Genuine Leather Heels, I knew they were something special. The supple full-grain leather molds to your feet, and each step feels cushioned yet elegant. When my ord... See more

Rated 3 out of 5 stars

Rileyriver has everything! I need some new jeans, shirts, shoes, heels, almost everything and I decided to go with Rileyriver because they have some great styles. Everything I ordered is of high quali... See more

Rated 3 out of 5 stars

The Sevilla loafers are really good! Very impressed with my purcahse. Bought all 3 colors and have been getting a lot of compliments wearing them. Customer service was very quick to answer me with any... See more

Rated 4 out of 5 stars

I ordered the Brock leather loafers. They fit well and comfortable. The leather is great quality, and the price was great also. I am going to buy some more shoes from them as I am very happy with the... See more

Rated 1 out of 5 stars

This website lies about fabric content, products are low quality and poorly sewn, proportions are wrong, and they do not honor their own policy regarding returns. This is the kind of company that shi... See more

Rated 1 out of 5 stars

It should be illegal to have a website that says based in Canada , when it’s really CHINA. DO NOT PURCHASE FROM THIS COMPANY, RILEY RIVER! The products are not leather - very poor quality - smells lik... See more

Rated 1 out of 5 stars

I placed an order from Leo Malvani website and upon purchasing with PayPal, the receipt revealed RILEY RIVER as the seller. Then, upon tracking the order, it appeared as if being processed from CHINA.... See more

Rated 1 out of 5 stars

I placed two orders, one was large because I didn’t know what size to order so I plan to return the ones I don’t like or don’t fit (their advertised policy seems to support that). I placed the order... See more

Rated 1 out of 5 stars

I have tried several times to contact the number about a men's shoe order that I received wrong. I filled out the online form twice that says it would respond within 24 hours and have yet to received... See more

Rated 1 out of 5 stars

Complete scam! Please report your experiences to the Better Business Bureau if you’re reading this! I started getting “return orders” shipped to my home not know who this company was or why I was gett... See more

Rated 1 out of 5 stars

Not even 1 star. Complete scam. Shoes are not leather and quality is horrible. Pictures on the website are not real. Took forever to arrive, came wrapped in bubble. Awful! Return policy is 30 days... See more

Rated 5 out of 5 stars

I recently bought the Alethea - although the shipping took a slight bit longer than expected the wait was well worth it. Their craftsmanships is beautiful. Their stitching is beautiful- all togeth... See more

Rated 1 out of 5 stars

I ordered one pair of shoes and was billed for two. I alerted the company before they were shipped. Support flat out lied to me, "expedited" the order which took several weeks, then refused to allow a... See more

Rated 1 out of 5 stars

Garbage quality shoes. I wasn't expecting luxury for the price but certainly wasn't expecting to receive something so bad. I would not have paid $5 for both of the pairs I purchased. Utter misrepresen... See more

Rated 1 out of 5 stars

Shoes look nice but are abnormally narrow! You can get your foot into them and I even ordered a half size larger than usual. They come in a bag, not boxed nor are they wrapped nicely. No accompan... See more

Rated 1 out of 5 stars

Absolute rubbish! Misrepresentation for sure. I think they came from china and are In no way leather! Tried to get my money back they offered 30% that is it. Terrible company terrible product and if t... See more

Rated 1 out of 5 stars

First time I ordered from this company to start they sent me 2 pairs of the same shoes Delia Flats which they say are premium leather! NOT!!! Are canvas material and they was packed in bubble wrap, sm... See more

Rated 1 out of 5 stars

I ordered two pairs of shoes from RileyRiver and regret it completely. It took forever for them to arrive, and when they finally did, the packaging was awful — the shoes were bent and creased. The s... See more

Rated 5 out of 5 stars

Delivery took a while but it was worth the wait. I am enjoying the softest, supplest leather I have ever known. Perfecto!

Rated 1 out of 5 stars

I purchased a pair of shoes that were described as leather shoes. Upon arrival (3-4 weeks), it is clear that they are vinyl shoes. Very disappointing.

Rated 5 out of 5 stars

I love the style of these shoes, quality and comfort. I bought them in black and immediately ordered in the wine brown. Ordering was quick and easy. I love these shoes. Super versatile style.

Rated 1 out of 5 stars

The shoes I ordered didn’t fit, and when I tried to initiate a return, I was given three options, none of which were to return for a full refund. I could (1) keep the shoes and get a 30% refund; (2) e... See more

Rated 1 out of 5 stars

This company is from China, the shoes are crappy. It took almost a month to get them. They say full refund. NOT TRUE. 30% refund only. DO NOT BUY FROM THIS company. This is the last time I buy from a... See more

Rated 5 out of 5 stars

Customer service is great! Had a few questions about materials and sizing and I got all the answers I was looking for. I tracked my package the entire way and it arrived quickly. You can say I am a ha... See more

Rated 5 out of 5 stars

Shopping for heels online isn't always easy but Rileyriver did make it easy. Sizing is very accurate, they heels are high quality and the price is great. Everything about my purcahse was wonderful. Ca... See more

Rated 5 out of 5 stars

I’ve tried dozens of heels over the years, but RileyRiver’s latest assortment has earned a permanent spot in my rotation. Each pair combines a sleek silhouette with surprisingly plush insoles that kee... See more

Rated 5 out of 5 stars

I truly appreciate the exceptional way you are handling my return. Please accept my apology for my earlier accusations about your service. In the past, I’ve fallen victim to fraudulent companies on F... See more

Rated 5 out of 5 stars

So let me tell you about my experience with Rileyriver. So right away I had an issue with my tracking number being delivered to my email (my fault), I reached out to support and within the hour had a... See more

Rated 4 out of 5 stars

I can say that I am a customer of Rileyriver and a very satisfied one. I ordered multiple different products, some heels, shoes, and shirts. All of the products came quickly and packaged nicely, I had... See more

Rated 4 out of 5 stars

The quality is great. Customer service is active and helpful. Shipping is quick. nothing but good things to say about RileyRiver.

Rated 5 out of 5 stars

I usually don't leave reviews but this one deserved one. Everything from the moment I saw the ad until purchasing the product was so smooth. They have plenty of incredbile products to choose from and... See more

Rated 5 out of 5 stars

I purchased the Verona genuine leather loafers/ The leather is soft yet durable. I received them quickly, and came packaged ricely. Customer service was excellent when I had a question about my order.... See more

Rated 5 out of 5 stars

RileyRiver has outdone themselves. I sometimes find it hard to buy shoes online but these guys made it so easy. The size chart is accurate and customer support will recommend you a size if you ask. Ov... See more

Rated 4 out of 5 stars

Was looking for months to find some good shoes for some events I had coming up. Let me tell you, Rileyriver overdelivered! Bought the Anok Genuine Leather Heels and the Orella Genuine Leather Mules an... See more

Rated 5 out of 5 stars

So I saw an ad for some shirts, specifically the Elmor Shirt. The ad looked incredible but when I got it I was even more impressed. High quality and super comfortable, I only bought 2 pairs but will b... See more

Rated 5 out of 5 stars

I purcahsed the Aluna genuine leather mules and I love them. I bought all the colors and they are fantastic! Shipping was quick and the quality is great on the mules.

Rated 5 out of 5 stars

All of the items i bought were such good quality. They have great prices and you never know sometimes about the quality but let me tell you it's great. I got a few pairs of heels and some blouses. Shi... See more

Rated 5 out of 5 stars

The Riviera Passo Shoes are great. They were purchased in 2 colors, came packaged well and shipping was quick.

Rated 5 out of 5 stars

Sizing is great! The Brock loafers fit me nicely and are comfortable. Blown away by the quality!! You definitely get your back for you buck with these!!

Rated 5 out of 5 stars

I've had some off experiences buying online in the past but Rileyriver changed my mind! These are some of the best loafers I've ever purchased hands down. Such good quality and at a great price!! Will... See more

Rated 5 out of 5 stars

Rileyriver seems to be a hidden gem for heels. Holy cow! These are so nice (for reference I bought the Anok genuine leather heels) and comfortable. I will be getting some more in the future. I recomme... See more

Rated 5 out of 5 stars

I bought the Sarto Buckle Dress Shoes for event that was taking place, and they were perfect. Leather is great and high quality. They fit comfortably, and I received tons compliments about them. Very... See more

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3.0

Average

TrustScore 3 out of 5

107 reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Mostly lies -delivery, sizing, etc.

1. There are lies when you order more than a certain amount per their website it should be delivered in 5-7 days but orders are definitely taking longer than forever to be delivered.
2. It is not the genuine leather as quoted on site.
3. If your foot is long or broad don't buy these shoes as you will end up hurting yourself with the worst sizing ever. If you will buy a size up it will be loose but still toes will end up in bad shape with those pointed styles. This has not happened with me in any other brands I wore so far unless it is really cheap.
4. Customer support is really the worst.
5. Don't forget their return policy is another scam. You will end up wasting your money.
I ordered 8.5 size shoes which are my usual or always size. Turned out to be really small and hurting. I reached out to support in a day or 2. I was informed their sizes are fine which is not the case if I compare with my current other brand shoes. Then I was asked no return of full money and I will need to pay the label to return which is alot to return to get my money back for first order with them I ended up getting full store credit so I ordered size up shoes and pair of glasses. Again delivery as they state to be 5-7 days took almost 3 weeks or more. I got my 2 pairs of shoes which are loose now but again pointed part is really the worst part. Also they never delivered the glasses I ordered.

September 29, 2025
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Rated 5 out of 5 stars

Lovely product

Delivery took a while but it was worth the wait. I am enjoying the softest, supplest leather I have ever known. Perfecto!

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Riley River - Chinese made CRAP

It should be illegal to have a website that says based in Canada , when it’s really CHINA. DO NOT PURCHASE FROM THIS COMPANY, RILEY RIVER! The products are not leather - very poor quality - smells like chemicals - the slides I purchased don’t even have a proper buckle so I can’t even wear them. I can’t believe I spent $200 on plastic shoes from CHINA 😡 Don’t make the same mistake I did. If something looks suspicious- come to this website first and read reviews. I wish I had!!

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy, poor quality

This website lies about fabric content, products are low quality and poorly sewn, proportions are wrong, and they do not honor their own policy regarding returns. This is the kind of company that ships low quality products and when you complain, offer 1/3 of your money back and still do not honor that.

August 3, 2025
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Rated 5 out of 5 stars

I love the style of these shoes

I love the style of these shoes, quality and comfort. I bought them in black and immediately ordered in the wine brown. Ordering was quick and easy. I love these shoes. Super versatile style.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

This company is from China

This company is from China, the shoes are crappy. It took almost a month to get them. They say full refund. NOT TRUE. 30% refund only. DO NOT BUY FROM THIS company. This is the last time I buy from a company on INSTAGRAM, that is not well know. Even their website said Canada, so I thought it may be legit, it is not!

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Not even 1 star

Not even 1 star. Complete scam.
Shoes are not leather and quality is horrible. Pictures on the website are not real. Took forever to arrive, came wrapped in bubble. Awful! Return policy is 30 days per the website but they are only offering a 30% refund.
DO NOT BUY FROM RILEY RIVER!

October 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam alert

I placed an order from Leo Malvani website and upon purchasing with PayPal, the receipt revealed RILEY RIVER as the seller. Then, upon tracking the order, it appeared as if being processed from CHINA. I have been waiting for the order for two weeks and it is still shown as if being "processed". I believe this is a SCAM.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware

I placed two orders, one was large because I didn’t know what size to order so I plan to return the ones I don’t like or don’t fit (their advertised policy seems to support that). I placed the orders on Sept 23 and it’s Oct 10 and I still haven’t received either of them. They emailed me yesterday asking if I had received my orders and saying if not it may be due to “unforeseen circumstances”. What?! The customer service phone number goes no where. It’s not a real number. The tracking appears to be coming from somewhere in Asia or the Middle East. This company has scam all over it.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Unethical company double charged me

I ordered one pair of shoes and was billed for two. I alerted the company before they were shipped. Support flat out lied to me, "expedited" the order which took several weeks, then refused to allow a return of the 2nd pair. In addition, the shoes are very poor quality.

September 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Very impressed with my purchase

So let me tell you about my experience with Rileyriver. So right away I had an issue with my tracking number being delivered to my email (my fault), I reached out to support and within the hour had a response with the tracking number and intructions on how to track it properly and what to expect for delivery. Then i got the shoes and was even more impressed. These have to be the best shoes I've ever purchased. They came packaged nicely and are so comfortable!!! Thank you to the Rileyriver team!

June 26, 2025
Unprompted review
Rated 3 out of 5 stars

Rileyriver has everything

Rileyriver has everything! I need some new jeans, shirts, shoes, heels, almost everything and I decided to go with Rileyriver because they have some great styles. Everything I ordered is of high quality, and comfortable. The packaging was nice and support helped me with a question quickly. I do recommend rileyriver to anyone.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

High quality

All of the items i bought were such good quality. They have great prices and you never know sometimes about the quality but let me tell you it's great. I got a few pairs of heels and some blouses. Shipping was fast.

September 10, 2025
Unprompted review
Rated 3 out of 5 stars

Love everything

i love everything I bought. I got some pants, shoes, and shirts and everything came to me quickly and is great quality. Very happy customer here!

September 14, 2025
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Rated 5 out of 5 stars

Leo Malvani-Comfortable and Beautiful Leather Heels

I recently bought the Alethea - although the shipping took a slight bit longer than expected the wait was well worth it. Their craftsmanships is beautiful. Their stitching is beautiful- all together very well handmade!! The Leo Malvani’s support team has excellent customer service. Justin was very attentive to my emails.

I wore them right away. My feet is slightly more wide towards at the web area. The Alethea style fits well with the shape of my ft. It’s the most comfortable pair of heels I’ve ever owned. It’s currently on sale. Should give your feet a chance to experience walking on clouds! So far so good and will definitely buy again!

September 27, 2025
Unprompted review

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