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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's service, highlighting its ease of use and efficiency. Consumers consistently mention the positive impact on their business operations. People are particularly pleased with the customer service, describing it as top-notch, friendly, and quick to respond. Consumers also value the competitive pricing and the absence of hidden fees, which contribute to significant cost savings. Many reviewers specifically praise the staff for their professionalism, knowledge, and dedication to providing excellent support. While opinions on the company's contact methods vary, the overall sentiment remains highly positive, with many customers recommending the company.

Based on these reviews

Rated 5 out of 5 stars

I had a fantastic experience with Andreea from Right Fuel Card. From the moment we first spoke she was incredibly professional, friendly, and knowledgeable. She took the time to understand my n... See more

Company replied

Rated 5 out of 5 stars

We at Snap Logistics have had many problems over the years with fuel cards and their lack of customer support. But at Right we have experienced a breath of fresh air through the professional handling... See more

Company replied

Rated 5 out of 5 stars

Nathan was very informative and went through my account and costs with me...we changed the fuel cards to what were more suited for our needs now...couldn't ask for a better service and advise as Right... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Adam Stagg from The Right Fuel Card. His customer service has been outstanding — professional, friendly, and always quick to respond. Opening an account was simple an... See more

Company replied

Rated 5 out of 5 stars

I would just like to say a big thankyou to the kindness shown by Amy enabling us to put our account on hold whilst my husband is critically ill in hospital. If all companies were as understanding as R... See more

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Rated 5 out of 5 stars

We at J and G Services (Yorkshire) LTD, T/A J F Knight Independent Family Funeral Directors ordered our new fuel cards through Connor. Connor has been really helpful and respectful at all times, nothi... See more

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Rated 5 out of 5 stars

Liam was very helpful from the start when I initially made contact looking for a new fuel card. Any questions I had were answered plain and simple, and the names that were incorrectly printed on th... See more

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Rated 5 out of 5 stars

5* for Wes I needed a fuel card urgently i only made an application 2 days ago and was submitted and processed with immediate effect I found Wes to be very efficent and communicating via emails... See more

Company replied

Rated 5 out of 5 stars

Great company to work with. Good customer service as they solved any problem i had immediately. The inly thing i would say is , i wish we could choose the billing pad day as i receive earning on We... See more

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Rated 5 out of 5 stars

Great experience overall. Received my fuel card within a few days. Easy registration. I'm happy with my choice.

Company replied

Rated 5 out of 5 stars

We have been dealing with the Right Fuel Card company for many years and the service has always been really good. Special thanks to Nathan Fox and Chris who were of great help in regards to adding EV... See more

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Rated 5 out of 5 stars

A pleasure to work with, Amy my contact does her best to provide us the best rate each week, she is so polite and professional.

Company replied

Rated 5 out of 5 stars

What made your experience great? is the Trust Pilot question - Jess is my answer - she was very helpful and understanding of our situation. We have had to change our supplier, due to an acquisition,... See more

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Rated 5 out of 5 stars

Quick and easy process obtaining an account. Cards came super quick. Great communication throughout by our account manager Adam Stagg

Company replied

Rated 5 out of 5 stars

Can’t recommend Right Fuel Cards more, I had used them before and had been a little bit underwhelmed and didn’t use my card as much as I would have liked due to it being a pre paid card. One call a co... See more

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Rated 5 out of 5 stars

Conner, your representative explained the Shell fuel card operation and benifites extremely well without pushing at all. Shortly after the card had been activated and used he contacted me asking if... See more

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Rated 5 out of 5 stars

I’ve recently dealt with Micheal and I can honestly say the service has been outstanding from start to finish. They took the time to explain the different fuel card options clearly, ensuring I cho... See more

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Rated 5 out of 5 stars

Working with Patrick at Right Fuel Cards has been an absolute pleasure. He went above and beyond to make the whole process smooth and stress-free, taking the time to explain everything clearly and ans... See more

Company replied

Rated 5 out of 5 stars

Nathan was brilliant! I called to discuss some changes to my account and he was extremely helpful. Fulfilled every request I had and accommodated some changes. Along with everything he also have some... See more

Company replied

Rated 5 out of 5 stars

Wesley was professional, and extremely helpful. He went above and beyond to assist me with everything I needed, and his support made the entire process smooth and stress free. Wesley was very friendl... See more

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Rated 5 out of 5 stars

Have always had good value and saved on pump prices. Invoicing procedures are straightforward and easy to follow. Good customer service and support.

Company replied

Rated 5 out of 5 stars

Had phone call straight away after I spoke to the customer service requesting a call back from a manager. Kieran Philipson phoned in was very helpful, sorted out what was needed, adivised me of use of... See more

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Rated 5 out of 5 stars

Further to the conversation with Ms. Jade, I was feeling how wonderful the customer service that brings to my consideration to your survey and you given me. Jade was very sincere to read my comments... See more

Company replied

Rated 5 out of 5 stars

I've found the online account easy to use. When dealing with an employee via email Max Ngonji was clear, helpful, and professional.

Company replied

Rated 5 out of 5 stars

I am using 2 cards from them shell and both on both I have wider range of fuel stations across UK every motorway b Pump gives me the same price as promised by the rightful its so easy for me to fue... See more

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Rated 5 out of 5 stars

Daniel was very quick to get me set up on everything i needed this morning and the portal is easy to navigate through (a guide was also supplied)

Company replied

Rated 5 out of 5 stars

Our experience with Dan Bayman during the transition from our previous fuel supplier to Right Fuel Card has been outstanding. His professionalism and dedication are second to none. Every question... See more

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Rated 5 out of 5 stars

Had a small issue with my account, Amy sorted it straight away, she's an absolute credit to the company.

Company replied

Rated 4 out of 5 stars

Olivia is very helpful and understands that the speed in which she can get replacement card or new cards can make a big difference to our fuel costs

Company replied

Rated 5 out of 5 stars

Excellent comms and all round service. Very professional and knowledgable members of staff, especially Kieran for assisting in resolving my queries. A great asset to the team. Thank you.

Company replied

Rated 5 out of 5 stars

Aaron was really an amazing guy. First I only wanted to order a card. He explained me everything thing at the end, i ordered 6 cards. Best customer service. Thank you for the all the help. The service... See more

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Rated 3 out of 5 stars

Not as competitive on fuel price as they once were and that led me to close the account. However, the staff were always helpful and Jade in particular was really helpful!

Company replied

Rated 5 out of 5 stars

Really helpful when calling for help, fuel card is great value an accepted widely. Thank you Kenneth fro your assistance when i called

Company replied

Rated 5 out of 5 stars

Spoke with Olivia today about my existing fuel card and she was helpful around looking at my weekly price and comparisons to my other cards.

Company replied

Rated 5 out of 5 stars

Very helpful company, Matthew Hick answered my questions straight away. Professional and polite. Fantastic service. Very happy 😊

Company replied

Rated 5 out of 5 stars

Matthew Dilkes was very helpful in sorting out new fuel cards which give significant fuel savings

Company replied

Rated 5 out of 5 stars

So far so good, price is a lot less that the previous provider Sanyang sorted everything out efficiently and it’s nice to have a company with a number to call not just a contact form

Company replied

Rated 4 out of 5 stars

Charlie informed me of what I needed to do and said he would pass on the information to my account manager as I need a new account as we have changed our identity to a Ltd company

Company replied

Rated 5 out of 5 stars

got a call from Rob to see how things are going, he has now fixed any issues and now we are happy to carry on using the cards. well done Rob W and 5 stars from me.

Company replied

Rated 5 out of 5 stars

Amy my account manager listened to my enquiry and came up with a solution 10/10 for efficiency thank you Amy

Company replied

Rated 5 out of 5 stars

Easy to deal with, communication with Connor is great, happy with the service.

Company replied

Rated 5 out of 5 stars

Jess was very helpful and made it easy for me to understand how to make the cards live.

Company replied

Rated 5 out of 5 stars

Access to many fuel outlets and easy to use account system with weekly invoice being produced before payment collected.

Company replied

Rated 5 out of 5 stars

Ami is always a pleasure to speak to Many thanks Andy A.P.Leggett transport

Company replied

Rated 5 out of 5 stars

Many thanks to Amy, really good price providing and fast respond to my questions.

Company replied

Rated 5 out of 5 stars

Lamin, very good jobs, is the best fuel company, very easy to apply and use.

Company replied

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Company details

  1. Business to Business Service
  2. Diesel Fuel Supplier
  3. Fuel Supplier

Written by the company

Get fuel management right with our fuel cards. From keeping costs down to cutting paperwork, and everything in between, we can simplify the way you run your vehicles. Whether you’re a one man band or a larger fleet, join thousands of businesses that have already made the right choice with us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Good clear communication

Good clear communication, issues resolved swiftly.

October 14, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Thank you for taking the time to rate us so highly. We hope you have a lovely day!

Kind Regards,
Right Fuel Card

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Andreea from Right Fuel Card. From the moment we first spoke she was incredibly professional, friendly, and knowledgeable. She took the time to understand my needs and offered clear, helpful advice without any pressure.

It’s rare to come across someone who genuinely cares about customer satisfaction the way she does.

Highly recommend Right Fuel Card — and if you get the chance to speak with Andreea, you’re in great hands!
Dipesh
9Cuisines

October 15, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Thank you for the fantastic feedback. We hope you have a lovely day!

Kind Regards,
Right Fuel Card

Rated 5 out of 5 stars

Great experience overall

Great experience overall. Received my fuel card within a few days. Easy registration. I'm happy with my choice.

October 16, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Thank you for taking the time to rate us so highly. We hope you have a lovely day!

Kind Regards,
Right Fuel Card

Rated 5 out of 5 stars

Great!

Easy to deal with, communication with Connor is great, happy with the service.

October 16, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Thank you for the five-star review. Have a wonderful day!

Kind Regards
Right Fuel Card

Rated 5 out of 5 stars

Always a great Service

Nathan was very informative and went through my account and costs with me...we changed the fuel cards to what were more suited for our needs now...couldn't ask for a better service and advise as Right Fuel Card have always done over the 4+ years I have been using them

October 14, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Thank you for the five-star review. We hope you have a lovely day!

Kind Regards,
Right Fuel Card

Rated 5 out of 5 stars

Quick and easy process obtaining an…

Quick and easy process obtaining an account. Cards came super quick. Great communication throughout by our account manager Adam Stagg

July 4, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Hi Nicki. Thank you for taking the time to rate us so highly. We hope you have a lovely day!

Kind Regards,
Right Fuel Card

Rated 5 out of 5 stars

Ami is always a pleasure to speak to

Ami is always a pleasure to speak to
Many thanks
Andy
A.P.Leggett transport

October 14, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Hi Andy. Thank for taking the time to rate us five-stars. Have a wonderful day!

Kind Regards,
Right Fuel Card

Rated 5 out of 5 stars

Had a small issue with my account

Had a small issue with my account, Amy sorted it straight away, she's an absolute credit to the company.

October 14, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Thank you for the review. Have a wonderful day!

Kind Regards
Right Fuel Card

Rated 5 out of 5 stars

Customer service

Great customer service.

October 13, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Thank you for the review. Have a wonderful day!

Kind Regards
Right Fuel Card

Rated 5 out of 5 stars

A pleasure to work with

A pleasure to work with, Amy my contact does her best to provide us the best rate each week, she is so polite and professional.

October 13, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Hi Carl. Thank you for taking the time to rate us so highly. We hope you have a lovely day!

Kind Regards,
Right Fuel Card

Rated 5 out of 5 stars

GOOD SERVICE THANKS

October 11, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Thank you for taking the time to rate us so highly. We hope you have a lovely day!

Kind Regards,
Right Fuel Card

Rated 5 out of 5 stars

Brilliant Service from Setareh

We at Snap Logistics have had many problems over the years with fuel cards and their lack of customer support. But at Right we have experienced a breath of fresh air through the professional handling of our case by Setareh. She was throughly efficient , friendly and always ready to go the extra mile to make sure you feel satisfied and well cared for. Definitely looking forward to many years of working with her as our accounts manager

October 10, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Thank you for taking the time to rate us so highly. We hope you have a lovely day!

Kind Regards,
Right Fuel Card

Rated 5 out of 5 stars

I had a fantastic experience with Adam…

I had a fantastic experience with Adam Stagg from The Right Fuel Card. His customer service has been outstanding — professional, friendly, and always quick to respond. Opening an account was simple and straightforward, and any questions I had were answered immediately. It’s rare to find a company that makes the process so easy and stress-free. I’d highly recommend both Adam and The Right Fuel Card team to anyone looking for reliable and efficient service!

October 10, 2025
Unprompted review
Right Fuel Card logo

Reply from Right Fuel Card

Thank you for the fantastic feedback. Have a lovely day!

Kind Regards,
Right Fuel Card

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