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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's ability to simplify complex bureaucratic processes in Portugal, especially for non-native speakers. People highlight the friendly, experienced, and professional team that offers continuous support and dedication. Consumers feel confident and secure, emphasizing the exceptional accounting support and the accessibility of the staff. The company is praised for its innovative platform that streamlines paperwork and helps users stay organized. However, opinions on the app's functionality and the staff's expertise are mixed. While some users find the app works great and transfers are a breeze, others report glitches and a need for improved features and user experience. Some reviewers express concerns about payment-related issues.

Based on these reviews

Rated 4 out of 5 stars
Invited

The company provides everything you need to create your business from ground zero. There are some things I would've like to know beforehand, such as you have to pay for your own social security as a m... See more

Company replied

Rated 4 out of 5 stars
Invited

Despite a few hiccups and a couple of annoyances, I have to say the team at Rauva are fantastic. Francisco in particular, but everyone else did go out of their way to help. Starting a new busi... See more

Rated 4 out of 5 stars

Updating my first review because I was a bit too harsh. I received a call from Inês today and she was incredibly helpful and polite. If you’re an American, it’s complicated due to the FATCA guid... See more

Rated 4 out of 5 stars

I have been with Rauva for 2 years. There was an issue whereby the VAT return was not submitted properly due to a technical issue on their side, but they followed a robust resolution procedure to assu... See more

Company replied

Rated 5 out of 5 stars
Invited

I've been a client of Rauva x Census partnership from the beginning, and I couldn't be more satisfied. Their team is incredibly accessible, always ready to help, and truly proactive in finding solut... See more

Rated 5 out of 5 stars
Invited

Rauva have helped us set up our company in Portugal and from start to finish the service was impeccable. We had our first meeting with Ana, our designated accountant since the company's incorporation... See more

Rated 5 out of 5 stars
Invited

Rauva helped us open an LDA, and the process was efficient with smooth communication throughout. Whenever we had questions, needed assistance, or Rauva required additional documents or clarificati... See more

Rated 5 out of 5 stars
Invited

I've been active in Portugal for a while with my business and always felt lost with the state of my accounting. Today Maria onboarded me with Rauva and the experience was above and beyond my wildest e... See more

Company replied

Rated 5 out of 5 stars
Invited

Great guidance from the Rauva team throughout the whole process of creating my company in Portugal. As a foreigner I have little to no knowledge about the process in Portugal and Rauva unburdened me c... See more

Company replied

Rated 5 out of 5 stars
Invited

I'll be honest: I had my doubts, because the bureaucratic hurdles in Portugal are high and even higher for those of us who don't yet speak the language. But there is Rauva and an incredible team: extr... See more

Company replied

Rated 5 out of 5 stars
Invited

The app allows you to streamline your documents turnaround with the accountants, so it’s much easier then without it. The app could be improved in terms of features and UX (like, I’d want to see all m... See more

Rated 5 out of 5 stars
Invited

Very friendly, clear, informative accounting advice. Explained all aspects of what was required very clearly and set out available options well. Tools are intuitive and easy to use. So far I'm very gl... See more

Company replied

Rated 5 out of 5 stars
Invited

Amazing experience with Rauva so far! The accountant was very patient and willing to answer all my questions. she was also willing to support me as much as possible with information that best s... See more

Company replied

Rated 5 out of 5 stars
Invited

Let's face it, accounting and taxes in Portugal are relatively complex. Rauva make it as hassle free as possible, their platform makes life a accounting a easier, and is unique in Portugal, plus it's... See more

Rated 5 out of 5 stars
Invited

I’ve been using Rauva for a while now, and I have to say, it’s been a game-changer! The platform is intuitive, and it really streamlines all the paperwork, making tasks so much easier and faster.... See more

Rated 5 out of 5 stars
Invited

Brilliant product and team. I've had such an awesome experience with Rauva's platform and Census's accounting assistance. Support is superb, and super props to Silvina for all her help🙌

Rated 5 out of 5 stars
Invited

Specifically about the experience with Ana Balcão - an accountant working with Rauva. She was able to provide us with timely and specific advice during our first meeting. A high level of quality... See more

Company replied

Rated 5 out of 5 stars
Invited

Rauva is taking care of all the steps of creating a business in Portugal. We are happy to be guided by a team of professionals to make the bureaucracy part on everyday basis less confusing, so we can... See more

Rated 5 out of 5 stars

We have been customer of Rauva since day 1 (the test phase). Rauva is a great app and has saved us a lot of time in managing our accounting. Personally I don't like any admin, but Rauva has faci... See more

Rated 5 out of 5 stars
Invited

Maria was professional and knowledgable, answering all my questions expertly. Providing me with the information needed to get through the next steps to set up my business.

Company replied

Rated 5 out of 5 stars
Invited

I highly recommend Rauva to take care of all your bookkeeping & tax needs, especially if you are new to Portugal, have never worked in Portugal or owned a company before, like myself. The advice & gui... See more

Company replied

Rated 5 out of 5 stars
Invited

Ana clearly demonstrated she is a subject matter expert. We were able to communicate very easily and effectively in English. We agreed some tangible follows up. A very good meeting.

Company replied

Rated 5 out of 5 stars
Invited

I found this to be an Excellent system providing every method for every situation. Easy to use and a pleasure to navigate. Congrats to the creators and the staff.

Company replied

Rated 5 out of 5 stars

I recently moved to Portugal and needed help setting up my new company while simultaneously managing my relocation. Rauva took care of everything related to my company setup, from registration to e... See more

Company replied

Rated 5 out of 5 stars
Invited

I am having a great experience with Rauva, so far they always have been super professional, incredibly helpful (even with the most basic questions) and always very quick in my enquiries. In the accoun... See more

Rated 5 out of 5 stars
Invited

Rauva really exceeded my expectations — they answered questions that weren’t even included in my plan. I especially want to highlight Diogo Mendonça for his attention to my problem and the valuable re... See more

Company replied

Rated 5 out of 5 stars
Invited

I had an amazing experience with Rauva while setting up my business. They handled the entire company creation process professionally and efficiently, making what could have been a stressful proces... See more

Company replied

Rated 5 out of 5 stars
Invited

The people at Rauva are very helpful. It's been a fast and easy journey starting a new company in Portugal. I can definitely recommend entrepreneurs from all over the EU to start a company in Portuga... See more

Company replied

Rated 5 out of 5 stars
Invited

Our first meeting with Ana went beyond expectations. She is a lovely woman, and offered incredible business management advice. I am really enjoying working with Ruava as they have made the launch... See more

Company replied

Rated 5 out of 5 stars
Invited

My experience using Rauva for company formation and business account so far is amazing. They have made it so easy that everything is done online. I would highly recommend Rauva.

Company replied

Rated 5 out of 5 stars
Invited

In addition to being friendly and approachable, she was very professional. She answered all my questions and helped me feel confident in my choice. Thank you very much

Rated 5 out of 5 stars
Invited

Excellent call by Maria, patient and knowledgeable to start the formalities of creating a company in Portugal. Promptly providing documents to get the process done. Off to a good start with Rauva.

Rated 5 out of 5 stars
Invited

Maria was super helpful and to the point. She gave me all right and important information I was missing and answered all my questions. So grateful to have her as my accountant.

Company replied

Rated 5 out of 5 stars
Invited

As a freelancer, Rauva made my life very easy. From helping starting my business to guidence into accounting subjects. Also the app very easy and intuitive to use.

Rated 5 out of 5 stars

Excellent service, the best in Portugal! Opening my business account with Rauva was a seamless and stress-free experience. Every step was simplified, and I received outstanding support from start to... See more

Rated 5 out of 5 stars
Invited

The APP works great, transfers are a breeze, the only two times I needed assistance (because of a transfer and after having blocked my own debit card with the wrong PIN) replies were quick and effecti... See more

Company replied

Rated 5 out of 5 stars
Invited

María explained everything very well, and she was opened to attend and answer all our doubts and gave good recommendations, also she’s very kind and helpful

Company replied

Rated 5 out of 5 stars
Verified

I've had a fantastic experience with Rauva! The charges are reasonable, and the platform is incredibly clear, allowing me to track every step of the process with ease. The customer service is outsta... See more

Rated 5 out of 5 stars
Invited

Being the manager of an SME, we do all, and accounting must no be an effort, Rauva helps a lot.

Rated 5 out of 5 stars
Invited

This is a trustworthy business. My “Unipessoal LDA” firm was opened in two days. Their app and website are also very polished and easy to use.

Rated 5 out of 5 stars
Invited

Very attentive and responsive customer service and the product is the best available no doubt.

Rated 5 out of 5 stars
Verified

Dear RAUVA Team, Thank you for reaching out. My overall experience with your service has been positive.

Rated 5 out of 5 stars

I use Rauva for invoicing, and it has been incredibly helpful. Navigating the Portuguese tax system used to be complicated, but Rauva makes the entire process seamless. Whenever I have a question, the... See more

Rated 5 out of 5 stars
Invited

I was able to create my company, set up a business bank account and have everything ready to go in just a few days. The team has been quick and helpful with any questions along the way. Highly recomme... See more

Rated 5 out of 5 stars
Invited

Hello Rauva Team Many thanks for the great support. The service you provided was fast and competent. Above all, I would like to thank you for your speed in responding to various questions... See more

Rated 5 out of 5 stars
Invited

I had tried two different accounting software solutions in Portugal before nearly giving up on finding an efficient, modern tool - until I discovered Rauva. This innovative startup restored my hope. R... See more

Rated 5 out of 5 stars

So far so good. I’m very impressed with the level of service, how the app works and that I can schedule a call with an accountant any time. It’s also great that they deal with all the annoying bureauc... See more

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Company details

  1. Non-Bank Financial Service
  2. Accountant
  3. Alternative Financial Service
  4. Business to Business Service

Written by the company

Rauva is a dynamic Portuguese company that aims to democratize entrepreneurship and empower freelancers and SMEs through technology. Offering a comprehensive business super-app with integrated tools for finance management, payment services, invoicing, users can easily manage their finances and invoices through the app, with secure deposit safekeeping and certified invoicing capabilities offered through partnerships with trusted entities. Running a business in Portugal hasn’t been easy. Until now. For entrepreneurs. By entrepreneurs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

450 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

The Worst Experience

Our experience was deeply disappointing from start to finish. From company name needing to be changed, to the virtual address provided being incorrect, our case was abruptly dropped midway through the process without explanation or any opportunity for resolution.
Furthermore, we were charged excessively to correct errors that were entirely of their own making. These costs escalated quickly, as mistakes seemed to be a recurring theme throughout the engagement. Based on our experience, I would strongly advise others to proceed with caution or not at all.

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, disorganised service and repeated mistakes

I’ve been a Rauva customer for over 2 years, and it has been one of the most frustrating service experiences I’ve ever had. From the very beginning, I was constantly assigned new accountants who had no knowledge of my situation or previous discussions. The same basic questions (like my NISS number) were asked over and over again, even though I had explained my situation multiple times.

On top of that, there’s been a persistent “missing evidence” bug in their system for more than a year, which caused endless confusion both for me and their accountants. Instead of fixing the issue, I kept getting contradictory messages and unclear instructions. It left me with the continuous feeling that something was wrong with my accounting.

Despite repeatedly flagging these problems, nothing changed. The communication was poor, inconsistent, and often dismissive of the actual issues I raised. I even tried to cancel my subscription months ago but was persuaded to stay after being promised things would improve, they didn’t.

For a service that charges a high monthly fee, the level of professionalism and support is extremely disappointing. I’ve never felt less confident in the accuracy of my accounting, and the experience caused unnecessary stress and wasted time.

I do not recommend Rauva to anyone who values clarity, consistency, or reliable customer support.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Maria was professional and…

Maria was professional and knowledgable, answering all my questions expertly. Providing me with the information needed to get through the next steps to set up my business.

September 17, 2025
Rauva logo

Reply from Rauva

Hi Maria, thank you very much for your kind words! 🧡
We’re glad you had such a great experience with Maria and Rauva. We’re always here to help! 🚀

Rated 2 out of 5 stars

Positive reviews only from "invited" individuals...

You can clearly see that every good review is from an "invited" person which questions if these reviews are true. Those which are not invited demonstrate the actual experience of Rauva. Our business was off-boarded from Rauva because of nefarious and false allegation by the CEO. We moved to Revolut and am very happy with them.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars
Invited

Great guidance from the Rauva team…

Great guidance from the Rauva team throughout the whole process of creating my company in Portugal. As a foreigner I have little to no knowledge about the process in Portugal and Rauva unburdened me completely. From pre-sales information to connecting with the Rauva accountant. If you want to focus on your business and have a partner that unburdens in the legal/formal stuff then Rauva is the place to go.

September 9, 2025
Rauva logo

Reply from Rauva

Hi Guy,
We are thrilled to read this positive feedback from your personal experience! 🚀
Thank you very much for placing your trust in us. We hope we can grow together and strengthen our collaboration in the future 🧡

Rated 5 out of 5 stars
Invited

Excellent

I found this to be an Excellent system providing every method for every situation. Easy to use and a pleasure to navigate. Congrats to the creators and the staff.

September 10, 2025
Rauva logo

Reply from Rauva

Hi Grilo, we’re delighted to read your comment, and we are pleased to know that your experience with Rauva has been so positive!
Thank you so much for your feedback and for placing your trust in us. We’re always here to help! 🧡

Rated 1 out of 5 stars

If I could give zero stars I would.

If I could give zero stars, I would. Our experience with Rauva has been an absolute nightmare from start to finish. The platform setup was incredibly difficult and frustrating. Once we finally got set up, the service was even worse.

They unexpectedly blocked our account over a small transaction, and in doing so, they also locked us out of essential business functions like uploading receipts and communicating with our accountant. We were completely neglected and left in the dark, with no real support from their team. This unprofessionalism made it impossible to run our business.

The whole process has been traumatic and we're now in the process of moving our business to a new provider. I would strongly advise anyone considering Rauva to look elsewhere.

September 2, 2025
Unprompted review
Rauva logo

Reply from Rauva

Hi Juris,

Thank you for your feedback. We regret that your experience did not meet expectations and fully acknowledge the sensitivity of the matter.

Please be advised that our team contacted you via email last week to ensure continued support and appropriate follow-up. We kindly request that any further queries or concerns be directed through the existing email channel, where we remain readily available to assist you.

Team Rauva.

Rated 1 out of 5 stars

Well that was a fail...

Edit: Bad advice from one of the accountants and the bookkeepers caused us a great deal of stress for 5+ months and nearly thousands of Euros.

If I had followed the recommendations to pay myself a full salary as the director, it would have cost me a ton, and I wasted a lot of time looking into liquidating the company based on the faulty consultations.

We thought we were having calls with a certified accountant, but it turned out to have only been with bookkeepers who shouldn't have been giving tax advice in the first place.

Only certified accountants registered with the Ordem dos Contabilistas Certificados (OCC) are legally authorized to provide tax and accounting advice.

Why do Rauvas bookkeepers give tax advice? This is illegal and has caused so much trouble for us.

After sharing my concerns on the platform, we finally had a meeting with another certified tax accountant who pretty much said 100% of what we have been advised on is wrong, and the polar opposite is the case.

Worried about the sudden shift, I booked a consultation with an external tax attorney to confirm this is true.

I repeat: a bookkeeper is not legally allowed to give tax advice; this is a huge problem.

Apart from finally adding a professional to a call, no amendments have been made.

I would give the UX and platform 5 stars
But the advisory -4

I can only recommend everyone to have an eye on who is actually in the "accountant" meetings, or get your tax advisory somewhere else.

It's really a pity and I very much hope this will get better, because I do love the concept and setup of Rauva.

August 12, 2025
Unprompted review
Rauva logo

Reply from Rauva

Hi Marina,

Thank you for sharing your feedback. We are sorry to hear that your experience did not align with your expectations, and we fully recognize the importance and sensitivity of the matter.

Our team reached out to you via email and call this week to provide continued assistance and follow-up. We kindly ask that any additional questions or concerns be communicated through that ongoing email thread, where we remain at your disposal to offer further support and clarification.

Team Rauva.

Rated 5 out of 5 stars
Invited

Rauva really exceeded my expectations

Rauva really exceeded my expectations — they answered questions that weren’t even included in my plan. I especially want to highlight Diogo Mendonça for his attention to my problem and the valuable recommendations he provided. It was a very positive experience overall. Thank you!

August 21, 2025
Rauva logo

Reply from Rauva

Hi Ivan, thank you so much for your kind words! 🧡 We’re thrilled you had such a great experience with Rauva and Diogo. We’re always here if you need us! 🚀

Rated 5 out of 5 stars
Invited

Open and manage LDA through Rauva

Rauva helped us open an LDA, and the process was efficient with smooth communication throughout. Whenever we had questions, needed assistance, or Rauva required additional documents or clarifications, everything was handled promptly.

We are also currently managing certain tasks on the platform. While the process can sometimes be slower than we expected (mostly due to Portuguese bureaucracy, I’d say), everyone remains very communicative and eager to help — which is the most important thing for us.

Anything can happen, but as long as everyone stays in touch, it’s the best way to get things done. I hope the rest of the process will be just as great as the beginning!

July 16, 2025
Rated 5 out of 5 stars
Invited

Very quick and easy way of setting up a business

I was able to create my company, set up a business bank account and have everything ready to go in just a few days. The team has been quick and helpful with any questions along the way. Highly recommend Rauva over the traditional way of creating a company!

July 29, 2025

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