The company provides everything you need to create your business from ground zero. There are some things I would've like to know beforehand, such as you have to pay for your own social security as a m... See more
Company replied

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Rauva is a dynamic Portuguese company that aims to democratize entrepreneurship and empower freelancers and SMEs through technology. Offering a comprehensive business super-app with integrated tools for finance management, payment services, invoicing, users can easily manage their finances and invoices through the app, with secure deposit safekeeping and certified invoicing capabilities offered through partnerships with trusted entities. Running a business in Portugal hasn’t been easy. Until now. For entrepreneurs. By entrepreneurs.
, Portugal
Replied to 44% of negative reviews
Typically replies within 2 weeks
Our experience was deeply disappointing from start to finish. From company name needing to be changed, to the virtual address provided being incorrect, our case was abruptly dropped midway through the process without explanation or any opportunity for resolution.
Furthermore, we were charged excessively to correct errors that were entirely of their own making. These costs escalated quickly, as mistakes seemed to be a recurring theme throughout the engagement. Based on our experience, I would strongly advise others to proceed with caution or not at all.
Terrible experience, disorganised service and repeated mistakes
I’ve been a Rauva customer for over 2 years, and it has been one of the most frustrating service experiences I’ve ever had. From the very beginning, I was constantly assigned new accountants who had no knowledge of my situation or previous discussions. The same basic questions (like my NISS number) were asked over and over again, even though I had explained my situation multiple times.
On top of that, there’s been a persistent “missing evidence” bug in their system for more than a year, which caused endless confusion both for me and their accountants. Instead of fixing the issue, I kept getting contradictory messages and unclear instructions. It left me with the continuous feeling that something was wrong with my accounting.
Despite repeatedly flagging these problems, nothing changed. The communication was poor, inconsistent, and often dismissive of the actual issues I raised. I even tried to cancel my subscription months ago but was persuaded to stay after being promised things would improve, they didn’t.
For a service that charges a high monthly fee, the level of professionalism and support is extremely disappointing. I’ve never felt less confident in the accuracy of my accounting, and the experience caused unnecessary stress and wasted time.
I do not recommend Rauva to anyone who values clarity, consistency, or reliable customer support.
Dear RAUVA Team,
Thank you for reaching out.
My overall experience with your service has been positive.
Very attentive and responsive customer service and the product is the best available no doubt.
Efficient service with professional advice always and clear guidance
Maria was professional and knowledgable, answering all my questions expertly. Providing me with the information needed to get through the next steps to set up my business.

Reply from Rauva
You can clearly see that every good review is from an "invited" person which questions if these reviews are true. Those which are not invited demonstrate the actual experience of Rauva. Our business was off-boarded from Rauva because of nefarious and false allegation by the CEO. We moved to Revolut and am very happy with them.
Great guidance from the Rauva team throughout the whole process of creating my company in Portugal. As a foreigner I have little to no knowledge about the process in Portugal and Rauva unburdened me completely. From pre-sales information to connecting with the Rauva accountant. If you want to focus on your business and have a partner that unburdens in the legal/formal stuff then Rauva is the place to go.

Reply from Rauva
I found this to be an Excellent system providing every method for every situation. Easy to use and a pleasure to navigate. Congrats to the creators and the staff.

Reply from Rauva
If I could give zero stars, I would. Our experience with Rauva has been an absolute nightmare from start to finish. The platform setup was incredibly difficult and frustrating. Once we finally got set up, the service was even worse.
They unexpectedly blocked our account over a small transaction, and in doing so, they also locked us out of essential business functions like uploading receipts and communicating with our accountant. We were completely neglected and left in the dark, with no real support from their team. This unprofessionalism made it impossible to run our business.
The whole process has been traumatic and we're now in the process of moving our business to a new provider. I would strongly advise anyone considering Rauva to look elsewhere.

Reply from Rauva
Edit: Bad advice from one of the accountants and the bookkeepers caused us a great deal of stress for 5+ months and nearly thousands of Euros.
If I had followed the recommendations to pay myself a full salary as the director, it would have cost me a ton, and I wasted a lot of time looking into liquidating the company based on the faulty consultations.
We thought we were having calls with a certified accountant, but it turned out to have only been with bookkeepers who shouldn't have been giving tax advice in the first place.
Only certified accountants registered with the Ordem dos Contabilistas Certificados (OCC) are legally authorized to provide tax and accounting advice.
Why do Rauvas bookkeepers give tax advice? This is illegal and has caused so much trouble for us.
After sharing my concerns on the platform, we finally had a meeting with another certified tax accountant who pretty much said 100% of what we have been advised on is wrong, and the polar opposite is the case.
Worried about the sudden shift, I booked a consultation with an external tax attorney to confirm this is true.
I repeat: a bookkeeper is not legally allowed to give tax advice; this is a huge problem.
Apart from finally adding a professional to a call, no amendments have been made.
I would give the UX and platform 5 stars
But the advisory -4
I can only recommend everyone to have an eye on who is actually in the "accountant" meetings, or get your tax advisory somewhere else.
It's really a pity and I very much hope this will get better, because I do love the concept and setup of Rauva.

Reply from Rauva
I am very happy with the accountant it has been assigned to me.

Reply from Rauva
Rauva really exceeded my expectations — they answered questions that weren’t even included in my plan. I especially want to highlight Diogo Mendonça for his attention to my problem and the valuable recommendations he provided. It was a very positive experience overall. Thank you!

Reply from Rauva
Rauva helped us open an LDA, and the process was efficient with smooth communication throughout. Whenever we had questions, needed assistance, or Rauva required additional documents or clarifications, everything was handled promptly.
We are also currently managing certain tasks on the platform. While the process can sometimes be slower than we expected (mostly due to Portuguese bureaucracy, I’d say), everyone remains very communicative and eager to help — which is the most important thing for us.
Anything can happen, but as long as everyone stays in touch, it’s the best way to get things done. I hope the rest of the process will be just as great as the beginning!
After using 8 month the Supercharge account, i was terminated today by Rauva//swan without any reason. I have 2 weeks time to move all my Data and find another business setup. WTF!!
I wasted over 12 hours fighting with this company who overcharged me and ignored my messages since 14 of July (3 weeks) do yourself a favour and stay away from this scam !
I was able to create my company, set up a business bank account and have everything ready to go in just a few days. The team has been quick and helpful with any questions along the way. Highly recommend Rauva over the traditional way of creating a company!
They canceled the creation of our company after we paid, due to "compliance", and didn't give any other reason. They didn't refund the full amount we paid for the service, which was not provided.
Very fast, professional and smooth service throughout. Thanks!
This is a trustworthy business. My “Unipessoal LDA” firm was opened in two days. Their app and website are also very polished and easy to use.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.