Many of the questions on the PSI test prep does NOT cover the type of questions you will be asked on the exam. I was able to pass but just barely. I think the questions should be more comprehensive of... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
United States
Replied to 95% of negative reviews
Typically replies within 1 week
I ordered my test documents from nearly 30 yrs ago for a new job i was applying for! I didnt have every single detail Psi requested since it was so long ago but yet they were able to find my information any way. They sent off to my document to my place of employment and I couldn't be more happy. I got the job!
Easy scheduling and good communication made using PSI a breeze.
I have never in my life had a more negative experience than i have had at PSI - i turned up 30 minutes ahead of time with the wrong id, my partner attended the centre to drop it off ahead of the test but i was still denied the ability to sit the test. Instead i was forced to wait for 30 minutes so they could take a picture of me and write me a letter confirming i had been rejected.
Sharon who was running the centre on the day was nothing short of rude throughout, with myself and the other visitors, needlessly drags out the process, speaks derogatorily, is hostile throughout and has one of the most unpleasant demeanors i have ever experienced.
I would like to request to speak to an escalation point about this visit as it provides a horrific experience for all who attend this centre.
Even when trying to scan the qr code to provide this feedback (which is clearly shown at the front desk) multiple attempts were made to stop me from doing so and i was told i was not allowed to use my phone to scan a qr code even though i had already been rejected from taking the test and was leaving the centre.
Terrible, incompetent proctoring staff. Randomly terminated my exam for no reason.
It took a month for my book to arrive. With how much PSI charges for the test I should have gotten this book for free! Terrible company!
It was very informative. It helped me with remembering wording on the questions
Staff were very friendly and professional
Horrible service. Psi Exams will sell you a exam prep for your exam, and take the practice tests and get great scores, and then you take the actual test and nothing that was on the prep work is covered and they word all of the questions as a riddle.
The management did not inform the exam centre about the ongoing technical issues, or dismissal of the exam after an hour, and we had to wait for several hours without receiving any updates. They simply asked us to either leave or wait, without specifying how long the delay would last. This is very disappointing, and the staff did not apologise at all. Such lack of communication and support causes significant stress, especially as everyone’s time, including work hours, is valuable.
I scheduled online exam because I am post-op recovering from two surgeries. PSI online proctored exams do not require the use of a mobile devise in order to complete their environmental check. They should advise clients prior to purchasing an online exam that a mobile device is recommended such as a laptop since they require you to move the devices camera a full 360 degrees around the room for their verification and the do not let you use your cell phone to accomplish this. It took me three attempts and two and half hours to not get verified and in the end none worked as rotating a heavy all in one pc is not possible without the connection being lost. Each time you log back into their "PSI secured browser" you have re-take your picture, re-upload your government ID and re-take a picture of your certification document for your particular exam. This all should be saved when you login to their system. It is exceptionally frustrating and a HUGE waste of time. Technical support sent me to customer service, who "escalated" my request to reschedule the exam to an in person exam. It will take from two to five days for customer service to call me back and let me know "if the issue is not my fault and PSI's fault" which would determine if I have to pay for the in person exam. This is just bad service on PSI's part. They are not clear on their technical requirements that it is recommended to use a mobile device which is lighter and easier to use to meet their environmental scan requirements. Also, the customer service agent was laughing on the phone with his fellow agents while he was trying to help me. I thought this was very rude.
Drove 2.5 hours to get to the site, construction in the building pushed us almost 15 minutes to get out of the parking lot into the building and to the door, the lady would not allow us to get into the area to take the test. The test hasn’t started as I was chatting with a friend inside. Having power to say no after a sacrifice must feel good. Completely unnecessary
Reply from Psiexams
This is an awful way to deliver testing to the public for electrical exams. The tests get harder the more you fail them, there’s virtually no actual training programs that actually teach what you need to know for the test. CITC is a basically there as a checkbox for the state, the instructors act like it too. That’s a whole other problem but there’s just nothing regarding effective resources for the public to learn the material aside from YouTube and reading the book cover to cover (I’ve done that). If I can pass all the tests the army gives for working on helicopters, why can’t I pass this? Training is absent here that’s why. Passing rates for tests for my job (electricians) has plummeted, you want a crisis of no electricians this is how you get it. 1. No consistent training offered, without significant out of pocket cost (hundreds) for a single 8 hour class session. 2. limited time tests where you can’t possibly know the answer off hand and are forced to navigate a giant legal document largely by using the index and memory. 3. No journeyman currently in the field, even know where their own codebook is let alone can teach you. 4.You can’t possibly remember the whole book. 5. The best source I have to study are the same 5 YouTube channels I’ve been studying off of everyday for 4 years. And before you say I’m just whining, look at the pass fail rates for electricians this year and look at even just before PSI was introduced. That’s the driver for why we can’t produce electricians. The ones that are apprentices have only YouTube or their journeyman teaching them. There’s no structure. I’ve studied over 1,000 hours of test questions and tricks and tips and I know how to navigate the book, I can do every calculation question without referencing a formula. I still wind up with not even enough time to finish the test going back through all my bookmarks. I’ve been successful in everything I’ve ever put my mind to aside from this. I have been putting my mind to this for 4 years and have a nothing but a glass ceiling to show for it. This whole system needs a restructuring. My advice to psi is at the very least, add another hour onto your electrical exams before all the lights go off and there’s nobody left to turn them on.
I am extremely disappointed in my experience with PSI prep courses.
1. Since I am taking the SC the website suggested that I buy a a prep course for the business test. This was the wrong course. It is not for business and law rather it was for a general contractor. As soon as I saw the first question in the course I called and requested a refund, but they said since I had already redeemed the study material they would not offer a refund. Almost $200 down the drain! They were extremely unreasonable not to refund me a course that I will never need!
I also bought a master electrician prep course that had 3, 100 question tests. I am also extremely disappointed. Here are the reasons why.
-several questions repeated themselves
-there where no code references to go along with the answers
-3 several questions had the wrong answers! For instance it asked to size a continuous 80A load OCPD. They said it was 125A! The real answer is 100A. When I called them and told them the problem, they said that although the answer was wrong, they were not responsible to make the correction, since the practice test simply test my readiness to take the exam.
So DO NOT USE THERE MATERIAL. take a look at the Reddit reviews. I’m not the only one.
Gave me insight on how I do on the test. Clearer mindset
Reply from Psiexams
I bought the wrong study pack but opened it and then realized this isn't what I need so I bought the right one and then called them to show them and they said no refunds even though I literally bought the right one right after purchasing the wrong one. These people have told me they will have someone calle back 3 times it's been 2 weeks I keep calling and they refuse to connect me with any supervisor. Worst experience ever. You're better off asking chat GPT to quiz you for free
Reply from Psiexams
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.