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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the challenging and informative nature of the study materials, highlighting their usefulness in exam preparation and staying current. People also praise the professionalism and supportiveness of the staff, particularly mentioning their ability to make the testing process smooth and seamless. Reviewers find the available study materials and practice tests helpful for both continuing education and licensing purposes. Some consumers found the quick study feature especially useful for targeting areas needing review. However, some consumers have expressed concerns about the accuracy and relevance of the practice test questions, noting that they do not always reflect the content of the actual exam. Some reviewers report issues with customer service, citing long wait times, unhelpful representatives, and difficulties in resolving problems. Others mention technical issues during online exams, leading to lost time and frustration. Some consumers also report negative experiences with staff, describing them as rude or unaccommodating.

Based on these reviews

Rated 3 out of 5 stars

Many of the questions on the PSI test prep does NOT cover the type of questions you will be asked on the exam. I was able to pass but just barely. I think the questions should be more comprehensive of... See more

Company replied

Rated 3 out of 5 stars

Just keeping it real. Your phone representatives were good, but because the process is not clear, it took days to get things set up for my student to take a practice test. I’m not 100% sure which da... See more

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Rated 3 out of 5 stars

I ended up paying for a "pro" version as I studied for my real estate exam, not realizing that it was for a broker, which was not the level I was going for. I don't think this was clearly stated.

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Rated 4 out of 5 stars

The location of the test center is very hard to find, I had to walk around the whole block for like 10mins before finding it. Would be helpful if theres some clear instructions on the booking emails o... See more

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Rated 1 out of 5 stars

I bought the wrong study pack but opened it and then realized this isn't what I need so I bought the right one and then called them to show them and they said no refunds even though I literally bought... See more

Rated 1 out of 5 stars

The management did not inform the exam centre about the ongoing technical issues, or dismissal of the exam after an hour, and we had to wait for several hours without receiving any updates. They simp... See more

Rated 1 out of 5 stars

Horrible service. Psi Exams will sell you a exam prep for your exam, and take the practice tests and get great scores, and then you take the actual test and nothing that was on the prep work is covere... See more

Rated 1 out of 5 stars

Drove 2.5 hours to get to the site, construction in the building pushed us almost 15 minutes to get out of the parking lot into the building and to the door, the lady would not allow us to get into th... See more

Rated 1 out of 5 stars

The practice test was years old. Asking questions about things that aren’t even in the current code book. Also the tests were difficult to access, I had to call customer service to walk me through the... See more

Rated 1 out of 5 stars

Online proctoring testing is theft. - You still do not support latest MacOs version, Tahoe? According to your docs I need to wait a full week before you start supporting it? Tahoe was released 22... See more

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Rated 1 out of 5 stars

Horrible to deal with. Customer service is HORRIBLE! Literally never actually answered my question about scheduling the test. From start to finish, PSI has been a nightmare to deal with. Unfortunately... See more

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Rated 2 out of 5 stars

I was unable to access the test and had to call support. When I took the test, it was extremely difficult, I failed it, and that made me extremely nervous for the actual VTNE. The questions felt way m... See more

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Rated 5 out of 5 stars

Problem was resolved within couple hours of this review. She passed! Changed review from 1 to a 5. We all make mistakes it's what we do after. Horrible!! My daughter took her test Sept 7th live wi... See more

Company replied

Rated 5 out of 5 stars

I ordered the NC residential contractor 3 practice exam package and 460 question study material package 24 hours before my state exam. Studied all day and the morning before with this material they pr... See more

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Rated 5 out of 5 stars

The office personnel were very professional, knowledgeable, helpful, and took special care to put license candidates at ease. The greeted each person upon arrival, quickly completed the check-in proc... See more

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Rated 2 out of 5 stars

The 2 seperate "learning" packs that I purchased for the Property WI test were of no help when it came time for the actual WI Insurance Exam. I scored 85% or better on the pretests, literally went thr... See more

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Rated 1 out of 5 stars

Would not buy this again. And will be trying to get a return to be honest. There are questions that have simply incorrect answers (googled to double check) No code reference provided with t... See more

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Rated 1 out of 5 stars

The site has a wrong value for my records and I can’t change it. Technical Support is Horrible! Argumentative, rude, interrupted me while answering their questions with arguing. File a compliant with... See more

Company replied

Rated 1 out of 5 stars

I am extremely disappointed in my experience with PSI prep courses. 1. Since I am taking the SC the website suggested that I buy a a prep course for the business test. This was the wrong c... See more

Rated 1 out of 5 stars

my practice exams were horribly written and made me feel so much less prepared. I wrote an email asking for a refund with examples why and never heard back.

Company replied

Rated 5 out of 5 stars

From practice test to test taking, studies materials available. From Psi book store. Everything works well no complaints. For continuing education or license purposes

Company replied

Rated 1 out of 5 stars

I attempted to register for my state board exams. The 155$ was removed from my account & I received a confirmation notice. I showed up to test and was told I was not scheduled. I had to wa... See more

Company replied

Rated 1 out of 5 stars

I take Linux Foundation exams, and since they require PSI, I have now lost five exam attempts due to repeated technical failures. (Linux Foundation does not count these as failed attempts, but I st... See more

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Rated 1 out of 5 stars

I made a purchase for the real estate exam practice test.. later that day found out it was the wrong one… called customer service to try and get a refund and no one was ANY HELP AT ALL… they said I’ve... See more

Company replied

Rated 1 out of 5 stars

Horrible customer service. When taking the test the size of the screen was no more than a 4x4 and while trying to reach for your books or just adjusting your seat while sitting for two and a half hour... See more

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Rated 1 out of 5 stars

The email containing the instructions and information for my test did not include the requirements for address verification. Upon arriving at the testing location the rude staff informed me about it a... See more

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Rated 5 out of 5 stars

I found the material to be challenging and very informative. I am able to work through questions, researching and learning as I go. It’s also a great way to stay current. Very interesting and enjoyabl... See more

Company replied

Rated 5 out of 5 stars

PSI Exams is highly recommended! Study for your state exams, with precision. Each question you get wrong in your studies, PSI gives you a full description of the differences to each multiple choice... See more

Company replied

Rated 1 out of 5 stars

Horrible experience. There was blonde woman who validates the candidates that was very, very rude. No empathy at all towards people who are visibly struggling. Very non-demonstrative of the UK values... See more

Company replied

Rated 1 out of 5 stars

WORTHLESS! Snail mail arrived today. There was no info offered on how I would receive my study prep. I downloaded the almost 200 pg PDF but couldn’t print or highlight. I tested 2 days ago. I almost c... See more

Company replied

Rated 5 out of 5 stars

I would now like to schedule taking a practice exam if that is available? My experience was fast and easy PSI exams to receive my book!

Company replied

Rated 1 out of 5 stars

They recommended the wrong test for me. I paid, opened the file saw it was wrong. Called for refund. Nope you opened it. They tests are not specific, just general knowledge. THATS WHAT THEY SAID !!!!... See more

Rated 1 out of 5 stars

I ordered the test and never received a second email. I had to reach out to the site. I sent an email, called one number and that number wasn’t excepting call; I looked on the email and phone that num... See more

Company replied

Rated 1 out of 5 stars

NEED TO BE SUED "I encountered technical issues while attempting to take an online real estate exam with PSI. Despite investing significantly in preparation materials, the system malfunctioned, a... See more

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Rated 1 out of 5 stars

Horrible Customer Service!!!! I began the customer service chat with my reason for the chat. Was then asked for a long list of info about myself - all info that they should have readily available ba... See more

Company replied

Rated 1 out of 5 stars

I called to cancel order and yet it still got shipped even though I clearly stated I wanted it cancelled and no longer wanted it since it was taking so long to ship. Now I’m supposed to pay for shippi... See more

Company replied

Rated 1 out of 5 stars

I have never in my life had a more negative experience than i have had at PSI - i turned up 30 minutes ahead of time with the wrong id, my partner attended the centre to drop it off ahead of the... See more

Rated 1 out of 5 stars

I scheduled online exam because I am post-op recovering from two surgeries. PSI online proctored exams do not require the use of a mobile devise in order to complete their environmental check. They sh... See more

Rated 5 out of 5 stars

It was very easy to use. The quick study feature was especially useful to me. It targeted areas I needed to review, and I believe that helped me pass my exam.

Company replied

Rated 1 out of 5 stars

This is an awful way to deliver testing to the public for electrical exams. The tests get harder the more you fail them, there’s virtually no actual training programs that actually teach what you need... See more

Rated 5 out of 5 stars

Sylvia, Brandi and Jeannette were very professional, supportive and made this entire process smooth and seamless. I highly recommend this office and employees. They are all absolutely wonderful.

Company replied

Rated 1 out of 5 stars

It took a month for my book to arrive. With how much PSI charges for the test I should have gotten this book for free! Terrible company!

Rated 1 out of 5 stars

By not being so rude to people. I had called and sent the paperwork for my daughter to get help on her test and never received it.

Company replied

Rated 1 out of 5 stars

Just really disappointed with the whole outcome and the attitude towards attention you have the money but present a very poor service..!!

Company replied

Rated 5 out of 5 stars

PSI offers quality products (study materials) and services (state testing) that help advance my career in real estate.

Company replied

Rated 1 out of 5 stars

Nothing on the pretest was on the test itself, not even relatable questions!

Company replied

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Company details

  1. Educational Testing Service

Written by the company

Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Old records from 3 decades ago!

I ordered my test documents from nearly 30 yrs ago for a new job i was applying for! I didnt have every single detail Psi requested since it was so long ago but yet they were able to find my information any way. They sent off to my document to my place of employment and I couldn't be more happy. I got the job!

October 8, 2025
Unprompted review
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Rated 1 out of 5 stars

One of the worst examples of customer service i have ever experienced

I have never in my life had a more negative experience than i have had at PSI - i turned up 30 minutes ahead of time with the wrong id, my partner attended the centre to drop it off ahead of the test but i was still denied the ability to sit the test. Instead i was forced to wait for 30 minutes so they could take a picture of me and write me a letter confirming i had been rejected.

Sharon who was running the centre on the day was nothing short of rude throughout, with myself and the other visitors, needlessly drags out the process, speaks derogatorily, is hostile throughout and has one of the most unpleasant demeanors i have ever experienced.

I would like to request to speak to an escalation point about this visit as it provides a horrific experience for all who attend this centre.

Even when trying to scan the qr code to provide this feedback (which is clearly shown at the front desk) multiple attempts were made to stop me from doing so and i was told i was not allowed to use my phone to scan a qr code even though i had already been rejected from taking the test and was leaving the centre.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, incompetent proctoring staff. Randomly terminated my exam for no reason.

October 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrible service

Horrible service. Psi Exams will sell you a exam prep for your exam, and take the practice tests and get great scores, and then you take the actual test and nothing that was on the prep work is covered and they word all of the questions as a riddle.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Rice Cosmo

Seems easy to work with

October 15, 2025
Unprompted review
Psiexams logo

Reply from Psiexams

Thank you for your feedback! We’re glad to hear that you found the process easy to work with. Your positive experience means a lot to us.

We’ll make sure to share your kind comments with the team.

Rated 1 out of 5 stars

The management did not inform the exam…

The management did not inform the exam centre about the ongoing technical issues, or dismissal of the exam after an hour, and we had to wait for several hours without receiving any updates. They simply asked us to either leave or wait, without specifying how long the delay would last. This is very disappointing, and the staff did not apologise at all. Such lack of communication and support causes significant stress, especially as everyone’s time, including work hours, is valuable.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE PSI online proctored

I scheduled online exam because I am post-op recovering from two surgeries. PSI online proctored exams do not require the use of a mobile devise in order to complete their environmental check. They should advise clients prior to purchasing an online exam that a mobile device is recommended such as a laptop since they require you to move the devices camera a full 360 degrees around the room for their verification and the do not let you use your cell phone to accomplish this. It took me three attempts and two and half hours to not get verified and in the end none worked as rotating a heavy all in one pc is not possible without the connection being lost. Each time you log back into their "PSI secured browser" you have re-take your picture, re-upload your government ID and re-take a picture of your certification document for your particular exam. This all should be saved when you login to their system. It is exceptionally frustrating and a HUGE waste of time. Technical support sent me to customer service, who "escalated" my request to reschedule the exam to an in person exam. It will take from two to five days for customer service to call me back and let me know "if the issue is not my fault and PSI's fault" which would determine if I have to pay for the in person exam. This is just bad service on PSI's part. They are not clear on their technical requirements that it is recommended to use a mobile device which is lighter and easier to use to meet their environmental scan requirements. Also, the customer service agent was laughing on the phone with his fellow agents while he was trying to help me. I thought this was very rude.

October 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Drove 2.5 hours to get to the site

Drove 2.5 hours to get to the site, construction in the building pushed us almost 15 minutes to get out of the parking lot into the building and to the door, the lady would not allow us to get into the area to take the test. The test hasn’t started as I was chatting with a friend inside. Having power to say no after a sacrifice must feel good. Completely unnecessary

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Ease

Easy to access, take, and learn from results.

October 10, 2025
Unprompted review
Psiexams logo

Reply from Psiexams

Thank you for your great feedback! We’re delighted to hear that you found the test easy to access, complete, and learn from. It’s wonderful to know the process worked well for you.

We’ll make sure to share your comments with the team.

Rated 1 out of 5 stars

This is an awful way to deliver testing…

This is an awful way to deliver testing to the public for electrical exams. The tests get harder the more you fail them, there’s virtually no actual training programs that actually teach what you need to know for the test. CITC is a basically there as a checkbox for the state, the instructors act like it too. That’s a whole other problem but there’s just nothing regarding effective resources for the public to learn the material aside from YouTube and reading the book cover to cover (I’ve done that). If I can pass all the tests the army gives for working on helicopters, why can’t I pass this? Training is absent here that’s why. Passing rates for tests for my job (electricians) has plummeted, you want a crisis of no electricians this is how you get it. 1. No consistent training offered, without significant out of pocket cost (hundreds) for a single 8 hour class session. 2. limited time tests where you can’t possibly know the answer off hand and are forced to navigate a giant legal document largely by using the index and memory. 3. No journeyman currently in the field, even know where their own codebook is let alone can teach you. 4.You can’t possibly remember the whole book. 5. The best source I have to study are the same 5 YouTube channels I’ve been studying off of everyday for 4 years. And before you say I’m just whining, look at the pass fail rates for electricians this year and look at even just before PSI was introduced. That’s the driver for why we can’t produce electricians. The ones that are apprentices have only YouTube or their journeyman teaching them. There’s no structure. I’ve studied over 1,000 hours of test questions and tricks and tips and I know how to navigate the book, I can do every calculation question without referencing a formula. I still wind up with not even enough time to finish the test going back through all my bookmarks. I’ve been successful in everything I’ve ever put my mind to aside from this. I have been putting my mind to this for 4 years and have a nothing but a glass ceiling to show for it. This whole system needs a restructuring. My advice to psi is at the very least, add another hour onto your electrical exams before all the lights go off and there’s nobody left to turn them on.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed in my…

I am extremely disappointed in my experience with PSI prep courses.

1. Since I am taking the SC the website suggested that I buy a a prep course for the business test. This was the wrong course. It is not for business and law rather it was for a general contractor. As soon as I saw the first question in the course I called and requested a refund, but they said since I had already redeemed the study material they would not offer a refund. Almost $200 down the drain! They were extremely unreasonable not to refund me a course that I will never need!

I also bought a master electrician prep course that had 3, 100 question tests. I am also extremely disappointed. Here are the reasons why.

-several questions repeated themselves
-there where no code references to go along with the answers
-3 several questions had the wrong answers! For instance it asked to size a continuous 80A load OCPD. They said it was 125A! The real answer is 100A. When I called them and told them the problem, they said that although the answer was wrong, they were not responsible to make the correction, since the practice test simply test my readiness to take the exam.

So DO NOT USE THERE MATERIAL. take a look at the Reddit reviews. I’m not the only one.

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Gave me insight on how I do on the…

Gave me insight on how I do on the test. Clearer mindset

October 12, 2025
Unprompted review
Psiexams logo

Reply from Psiexams

Thank you for your feedback! We’re happy to hear that the test gave you helpful insight into your performance and helped you approach it with a clearer mindset.

We’ll be sure to share your positive comments with the team.

Rated 1 out of 5 stars

I bought the wrong study pack but…

I bought the wrong study pack but opened it and then realized this isn't what I need so I bought the right one and then called them to show them and they said no refunds even though I literally bought the right one right after purchasing the wrong one. These people have told me they will have someone calle back 3 times it's been 2 weeks I keep calling and they refuse to connect me with any supervisor. Worst experience ever. You're better off asking chat GPT to quiz you for free

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Very fast and responsive.

Very fast and responsive.

October 3, 2025
Unprompted review
Psiexams logo

Reply from Psiexams

Thank you for your positive feedback! We’re glad to hear that you found our service fast and responsive. Your kind words are greatly appreciated.

We’ll make sure to share your comments with the team.

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