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At Proxima, we support insurance companies by providing high-quality Operations-as-a-Service, combining exceptional nearshore talent with smart, scalable technology. Our mission is to help agencies and carriers grow efficiently by improving the way they deliver customer service, manage back-office operations, and scale IT support. We offer In-office, Remote and Virtual customer service agents, allowing our clients to choose the setup that works best for their business model. Our teams are bilingual, highly trained, and experienced in the insurance industry, ensuring a smooth and professional experience for policyholders and stakeholders alike. In addition to staffing, our innovation hub develops modern Insurtech tools that streamline operations, automate routine tasks, and improve decision-making. We also provide virtual agents and AI-powered solutions to enhance customer service, reduce wait times, and increase customer satisfaction. Whether you need a full-service operational team or targeted support in specific areas, Proxima delivers flexible, cost-effective solutions that adapt to your needs. We pride ourselves on being a reliable, hands-on partner dedicated to long-term success. Our clients see measurable improvements in efficiency, customer experience, and overall performance. Let Proxima help you work smarter, serve better, and grow faster.
3.8
2 reviews
I own an insurance agency, and we have been using Proxima's BPO services for a while now, to start off, I really appreciate that their representatives are well-versed in insurance and actually have experience in the field- this makes a big difference when it come to handling customer inquiries professionally
Proxima successfully supported a new line of business for credit card collections using a small team of bilingual (English-Spanish) nearshore customer service representatives, combined with CallPilot.ai's automated support to handle follow-up calls and provide 24/7 inbound assistance. We were able to process over 1,500 records daily with just two collection specialists and the support of the AI bot, ultimately achieving a contact rate of over 83% and a collection promise confirmation rate of more than 62%. I will definitely be using Proxima’s blended BPO + AI services in future campaigns and highly recommend this company for high-complexity automation and customer service use cases.
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