I was a loyal customer for years, but unfortunately it’s only ok to use before you have a problem. TNT lost a one of a kind item worth over 1000Eu I sent, on top of that also surcharged me over 80Eu f... See more
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put one because I cannot put less. They are a big joke. More than two week to come pick up the package, actually while Im writing this, Im still waiting maybe they come before I die. Then the custome... See more
I would give no stars. I wish I had checked here first. I booked a parcel for collection; unlike almost every other carrier, no time was given, only a day. By 7pm I had given up and contacted their c... See more
I'm not going to even explain my issue in depth but this is some shocking rubbish. My parcel thru packlink via DPD has not been collected at the collection point. You cant talk to DPD as its a packl... See more
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Mit Packlink PRO sparen Sie wertvolle Zeit und Geld bei Ihrem Versand. Die professionelle Versandlösung bietet Geschäftskunden eine einfache Möglichkeit, die Paketpreise namhafter Versanddienstleister online zu vergleichen und den Versand direkt zu buchen – für nationale und internationale Sendungen. Dazu muss der Anwender lediglich den Bestimmungsort und die Maße sowie das Gewicht der Sendung im Versandkostenrechner eingeben, um den günstigsten Preis für die Sendung zu ermitteln. Importieren Sie alle Ihre Sendungen via .csv- oder .xls-Dateien, integrieren Sie Ihre E-Commerce Shopsysteme wie 1&1, strato, WooCommerce, eBay oder Amazon und profitieren Sie von einem zentralen Kontrollsystem für Ihre Versandabwicklung.
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Hasn’t replied to negative reviews
Disgusting service
I was a loyal customer for years, but unfortunately it’s only ok to use before you have a problem. TNT lost a one of a kind item worth over 1000Eu I sent, on top of that also surcharged me over 80Eu for shipping and Packlink refuses to help. There are only Bots answering and once You reach an actual human, its too late (according to them). It is sad they don’t care about their reputation or loyal customers at all. Unfortunately after 1000Eu loss I will be looking to move my business somewhere else and wont be using Packlink. A very dishonest, disgusting treatment
Absolutely unreliable! No customer service at all!
Whenever we book shipping with DPD through Packlink PRO, they just DO NOT COME to pick up the parcel. Like, NEVER! When contacting DPD, they say to go talk to Packlink, because they are the official sender of the parcel and DPD can not help us.
The problem is, that Packlink just does NOTHING! They don't even respond. In their chat they claim that they'll take care of it, but then nothing happens. Then I have to oftentimes book with a different company, and they show up in time.
It is absolutely not worth the time having to deal with Packlink just to save a couple of Euro. The hours of time and stress it takes to actually have the pick up to happen is just in no relation to the savings, not worth it!
Plus we have also been scammed by them several times for packages, where they claim that have had a different size. This is 100% false, because we always add at least 3 cm to the actual size when booking a shipment. We once even had 10 Boxes shipped, which were all the exact same standard size and afterwards Packlink claimed that 3 were suddenly much bigger and heavier, even thought it was all the exact same product in the exact same packaging.
DO NOT RECOMMEND USING THEM!
I got scammed on the 1st transaction…
I got scammed on the 1st transaction and ended up paying an additional 50% because they said the package was 1 or 2 cm's bigger than specified and slightly overweight. The things is I had just read the awful reviews here after I got trapped into the transaction and couldn't cancel it, so I was super extra careful to check the dimensions and weight. How do you even ensure that a rectangular package is exactly square or prevent it from getting distorted during shipment? If they had charged me a couple of extra dollars I could live with it, but this was over 50 and it would not have made any difference to the carriers shipping price if ordered directly. So this is clearly a fraudulent company that is intentionally running a scam. I've closed my account immediately but just want to warn other people to stay away. I will also be contacting Reverb to question why they are partnering with this company, it is a disgrace.
Unjust Extra Charges – False Parcel Dimensions Claimed
I’m extremely disappointed with Packlink’s recent handling of a parcel shipment. They’ve falsely claimed that one of our parcels had dimensions of 121 x 62 x 44 cm and weighed 19.75 kg, which is absolutely inaccurate. We do not use any boxes even close to that size.
All of our shipments are sent in standard-sized boxes, fully compliant with DPD’s size and weight restrictions. A simple review of our shipping history through Packlink’s own system would show that we have never sent a parcel approaching these exaggerated dimensions. This charge appears completely baseless.
It feels like a scam — an attempt to squeeze extra charges based on fabricated information. We expect transparency and fair business practices from any logistics platform, and sadly, this experience has left us questioning the integrity of Packlink’s audit process.
We urge Packlink to review this case thoroughly and stop applying unfair charges to honest customers.
Packlink Is a Sham: Mishandling, Denials, and Zero Accountability
My experience with Packlink has been appalling. I shipped a television that was professionally packed with multiple layers of bubble wrap, padding, and sturdy cardboard, clearly marked as fragile and requiring upright transport. Despite this, the TV was severely damaged in transit, which the UPS delivery driver admitted was due to mishandling—he even stated it had been thrown into the van.
I paid extra for insurance to cover damages, significantly increasing the cost of the service. However, it’s clear that Packlink’s processes are designed to avoid honouring claims. Karla, the agent handling my case, repeatedly dismissed my claim with generic responses, blaming “insufficient packaging” despite all evidence to the contrary, including photographic proof and UPS’s systemic issues with transporting large TVs.
The level of unprofessionalism and lack of accountability is astounding. Paying for insurance was a complete waste as Packlink had no intention of investigating the mishandling or taking responsibility.
It’s far better to use a trusted local courier, even at a higher cost, than to rely on Packlink. Their disregard for customers and refusal to act with integrity has made this an incredibly frustrating and costly experience. Avoid at all costs.
The worst delivery company on planet earth
The worst delivery company that I've ever used.
I used their expensive service to return keys that are required to sell my apartment.
Packlink Pro messed up their legal paperwork and the keys are now being returned.
I am filing papers with my family lawyer to sue Packlink Pro for obstructing the sale of my home.
ABSOLUTE DISGRACE.
Use yodel a fair bit but recently they lost a parcel, which they totally admit to. It's there as an incident on paypal packlink so I don't need to prove it. BUT yodel won't deal with it and refer me to paypal packlink because I purchased postage through them. Packlink seems a very convenient way to deal with things and see your deliveries in one place and keep track of them. BUT customer service is BEYOND TERRIBLE. I've sent countless messages, sometimes multiple times a day over 2 weeks and am getting nowhere. Each agent just gives me a form a to fill in requiring an ebay transaction number when it's not an ebay sale and ignores my messages.... It just goes round in circles. My experience totally matches others here....you will get nowhere..... I'm going to give up and use vinted instead.
EDIT: I raised a further support ticket on this asking for immediate escalation to a manager and it just got marked as "solved" with no response at all. Disgusting. It's just designed to make you give up because who actually has the time and will to provided information AGAIN and AGAIN and AGAIN.
They do not even respond to their negative reviews here which shows how much they care about their reputation. UGH.
put one because I cannot put less
put one because I cannot put less. They are a big joke. More than two week to come pick up the package, actually while Im writing this, Im still waiting maybe they come before I die. Then the customer service, they are not doing anything, just saying that they will contact them and organize another and another and another pickup but they never come anyways. They make you pay and wait without any solution, any sanction to the pick up company, no refund, no nothing
Be aware: possible scam
A week ago I contracted a pickup and I still have no news about my parcel. Additionally, there is no phone number and no one answers the "loss item" request to the support helpdesk. After reading other reviews, I think this is a scam and I am about to report it to the French authorities in charge of digital offenses.
Support not reliable and 0 accountability
We scheduled a pickup at our Partner facility, more than 20 days ago. No one passed by to arrange the pick-up. Support was keep telling us that a new pick-up will happen the next day. They provide different information like it's no longer possible to schedule a pick-up and then they confirm a new pick-up for the next day.
embarrassed about this situation which is causing a bad reputation for our company as well.
Packlink PRO Refuse Claim, Hiding Behind Their Packaging Guidelines Unethical and Unprofessional
I have used Packlink PRO successfully for seven shipments. They always encourage you to take the insured option and I always have. On this occasion, I insured the item to its full value and it with shipped with EVRI. I am extremely unhappy with the outcome and can find no reasonable reason why this claim should be refused and there seems to be no way to further a claim beyond their customer service "support Specialist" brick wall. Please read on...
The shipment was well-packed and EVRI accepted the parcel. The parcel arrived with the neck of the guitar mold snapped off with significant visible damage on the neck end where the item had taken a heavy impact beyond the capabilities of the internal and external packaging. For a package that was clearly marked Fragile, this was rough and callous handling by EVRI.
I raised a claim on the 25th of June 2024 and it was clear after Packlink's first response that they would deny the claim and hide behind their packaging guidelines without any further recourse. After three attempts to progress the claim, I asked my buyer to write a statement and this is how they responded to my last request for compensation.
"Hi Connor,
I appreciate your feedback and reply. I am not happy with your responses and find them unacceptable and I shared your two refusals with the recipient of this parcel. He has sent me the following statement in reply and asked me to forward it to you:
"Statement from Nick Swift - parcel recipient.
When I received the parcel from the courier there was no external damage to the packaging evident so I accepted the delivery. The parcel was well sealed and on opening the box it was clear that it had been packaged very carefully. The MDF mold had been wrapped many times with large sheets of bubble wrap which had been taped down securely with parcel tape. The wrapped mold had then been cushioned within the box with a great deal of packing including more bubble wrap, inflatable packing and stiff pieces of cardboard. This ensured that the mold was both immobile within the box and well cushioned from external forces on all sides. The sender had taken extra care to protect the neck area of the mold with extra cushioning and rigid support. The corrugated cardboard carton was sturdy, well-sealed and clearly marked with several stickers advising that the contents were fragile and should be handled with care.
Having read all the packing guidelines I believe that the sender had packed the item with more than adequate packaging - both in terms of the quantity and quality of the materials used and in the careful manner that the item had been protected within the box. Eg the guideline says that there should be a minimum of 5 cm cushioning around the item and this was the case. I am very surprised that this is being disputed by the carrier.
It took a good 10 minutes or more to remove and unwrap the mold from the packaging and then the damage to the neck area became apparent. As can be seen from photos the extension has been snapped off completely and the damage to the end is consistent with a very heavy blow directing a very large amount of force onto the end of the parcel. In my view, the damage has been caused by the inconsiderate handling of the parcel during transit and not by a lack of adequate packaging. I am happy to provide further photographic or written evidence for the investigation of this claim if needed."
I also note from your supplied link "sending parcels of different shapes with Packlink" and I quote: "If the carrier considers that the goods have been sent using incorrect packaging, these may be returned to the sender and additional charges may be also applied."
In this case, you clearly did not consider the item incorrectly packed and accepted the package as correctly packed, therefore there is no reason for you not to accept this claim, I refer to Mr Swift's statement above for in-depth clarification as to the standard of packing and condition on receipt.
I look forward to a more positive outcome.
Kind regards
Here is their final response
Hi Andy
Thank you for your reply.
I'm sorry to inform you that your claim has not been accepted for compensation processing, due to insufficient packaging:
"Sending parcels with different shapes with Packlink"
I apologise that we can not provide further assistance with this case.
Best regards,
Connor
Support Specialist
eBay Delivery powered by Packlink
Consider twice before using.
It's really difficult to formulate this feedback in a constructive way. We worked with Packlink PRO for almost two years and it was a permanent battle. Random extra payments, total lack of reaching anyone who takes responsibility for missing or delayed packages, no transparency. The policies to challenge falsely issue invoices is beyond any form of common sense and intentionally created to rip you off.
Terrible experience ...
Ridiculous billing: invoices are changed at a later date without proof. No customer service at all! Terrible experience ...
Support is now unfortunately awful and slow.
If everything works, Packlink is great. But if the collection doesn't work, no shipping labels can be created, ... Packlink is very bad. If you're lucky, someone answers after an eternity. That means several working days. This is more than bad for express shipping.
AVOID AT ALL COST
I recently sold an electric guitar amp via reverb and used their partnered shipping service which happened to be packlink pro, who seem to be a shipping brokerage site to help arrange delivery of goods. Utilising this service, I was given an option of shipping via UPS and due to the weight of the item this was my only choice and I proceeded, ensuring to select the insurance option in case of damage etc. A few days later, the package was collected by a UPS driver who stated "they did not know the package was going to be this size" but accepted the item and off it went. Two days later, the buyer messaged me requesting a refund as the amp was damaged and the packaging was absolutely destroyed. There was a large rip all the way down the corner and several dents and holes. I arranged for the item to be returned, having to incur more costs for this, only for the amp to be damaged further by UPS. I filed a claim for damage via Packlink Pro and to their credit, they were communicative during the process and UPS seemed to be delaying the investigation due to their incompetence. They insisted that they had to inspect the packaging and item themselves but kept trying arrange this inspection at the buyer's address, when I had clearly stated this had all been returned to me within 48hours. Since then UPS have never contacted me to arrange this inspection and Packlink Stated they were chasing them for this. Fast forward to today, I finally got an update from Packlink Pro advising that the matter had been passed to the claims team for final review and that it may take 30 days for the investigation to finalise. Well, no less than 1 hour later I got a further message stating my claim had been rejected due to insufficient packaging. I cannot believe that after almost two months of nothing, that the entire claim has been assessed in an hour, without reviewing the item in person as they stated was required. I can guarantee that I did not send a £1500 amp, that I had treasured for 5 years in a poorly packaged state and regardless, it seems that UPS have handled the package with such disregard TWICE, that it wouldn't have mattered if it was encased in steel. Do not use this company and do not use UPS
Unreliable billing
Unreliable billing, they charge for services they have not provided, check your invoices carefully and be aware!
I would give no stars
I would give no stars. I wish I had checked here first.
I booked a parcel for collection; unlike almost every other carrier, no time was given, only a day. By 7pm I had given up and contacted their customer 'service' - what a misnomer. The bloke was immediately defensive and said he had no control over the drivers and I could cancel and rebook with someone else. I said he was absolutely useless...I got a stern email warning me that my behaviour could mean I would be blacklisted - oh, dear!
customer relations are very bad.
customer service is not interested when your package is lost. Attention
FRAUD SERVICE?
they picked up our company package together with the complete documentation for the export. They exported from our local customs, then the courier LOST all documentation. I was aware of that from the tracking information on the courier's website. I immediately opened a ticket at Packlink Pro and submitted copy of the documentation, but they didn't even look at my message for 2 days. Then finally, they replied that they had forwarded the export documentation to the courier. Too late: the package had been sent back, already. We have been charged the re-import VAT, the return shipment, and the product was completely broken, smashed! Since our shipment was insured, we opened a damage claim including pictures and everythig they required on the form. They replied yesterday morning at 9:50 that they needed a couple more photos. At 12:48 (not even 3 hours later) they closed the claim for "missing documentation".
Very quick responding when they have to get away from their responsabilities - way too late when they have to assist their customer!
I have now asked to review the case, let's hope they follow up. I will come back to write here how it went.
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