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Rated 5 out of 5 stars

I had worked with Primoprint years ago, and knew they would help me create new business cards. I tried a new card design, and didn’t properly save a request to review the design before printing in the... See more

Rated 5 out of 5 stars
Verified

I've ordered several batches of business cards from Primoprint over the years, with fantastic results. Every person I've ever handed a card to is impressed and most have something nice to say about th... See more

Company replied

Rated 5 out of 5 stars
Verified

The associates from Primoprint were very attentive and helpful. Brent, the designer, did a great job with helping me, especially because I wasn't exactly sure what I wanted in the first place. They g... See more

Company replied

Rated 5 out of 5 stars
Verified

We had some hang tags printed and they turned out looking incredible with a spot gloss. We had a little delay in production and they made it right by upgrading our shipping with the difference on them... See more

Company replied

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Company details

  1. #21 of 35 best companies in Prints and Signs Store
  2. #24 of 35 best companies in Art Supply Store
  3. #120 of 247 best companies in Business to Business Service
  4. #14 of 25 best companies in Custom Label Printer
  5. #17 of 31 best companies in Graphic Designer

Written by the company

We specialize in print, design, technology, and outstanding US-based customer service. Primoprint was founded with one goal, to make the print-buying experience better. We strive to simplify the ordering process for our customers, improve the production workflow, and provide our team with the tools they need to ensure customer satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Great Support for Inexperienced Artist

I had worked with Primoprint years ago, and knew they would help me create new business cards. I tried a new card design, and didn’t properly save a request to review the design before printing in the notes field. The job was printed, and I didn’t like the results. Fortunately, Primoprint offered me a reprint opportunity for my cards. I worked directly with the support and quality team and was able to come up with a better solution, and am very happy with the results. This is a company built on quality and support. You will be able to produce wonderful promotional products. The process is transparent too! You can see online where your order is in the production cycle. I have the confidence I am working with a company that cares about my business, and my art.

July 12, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Couldn’t be happier

Fast, accurate, friendly with good follow up and an excellent product was delivered.

May 28, 2025
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Reply from Primoprint

Thank you for sharing your experience printing with Primo!

Rated 5 out of 5 stars
Verified

Great Service, great looking products

I had a misprint on my first run and the staff was quick to help me, and sent out fixed product right away. My cards are fantastic and have been well received by all my potential clients who ask where I got them from.

June 5, 2025
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Reply from Primoprint

Thank you for allowing us to fix the mistake in your print project and for taking the time to leave your review. We look forward to working with you again soon!

Rated 4 out of 5 stars
Verified

Happy with Purchase

Cards turned out great for the price paid!

June 4, 2025
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Reply from Primoprint

Thank you! We look forward to working with you on your next print project!

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Rated 5 out of 5 stars
Verified

My overall experience was very good

My overall experience was very good, from the fast responses from customer service, the quick review and recommendations on colors, etc, and the banner looked great!

May 27, 2025
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Reply from Primoprint

We look forward to working with you again soon, Darrlyn!

Rated 5 out of 5 stars
Verified

Expedient!

The speed and accuracy of service was exceptional. I will continue to use Primo for all of my business card needs.

May 21, 2025
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Reply from Primoprint

Thank you for taking the time to leave a review. We look forward to working with you again in the future!

Rated 1 out of 5 stars
Verified

Wrong color

I expressly requested the base color be red. I recieved " Pink" But the contact person asked for pic, Why? it is not a question of a wrong print. This was a mistake of the color. I have sent the entire box back.

May 20, 2025
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Reply from Primoprint

We’re sorry to hear that the colors of your cards did not meet your expectations. In order to investigate the issue thoroughly, we request photos as part of our standard quality assurance process. Unfortunately, without that information, we weren’t able to assess what may have gone wrong.

As a first-time customer, we’ve issued you a full refund as a gesture of goodwill. We hope you’re able to find a printing service that aligns well with your needs in the future.

Rated 2 out of 5 stars
Verified

Misaligned cards

Cards were delivered quickly but the front is misaligned. Seems like they could have taken their time, made them correctly and still delivered on time.

May 16, 2025
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Reply from Primoprint

We're sorry to hear that you were not satisfied with your cards.

Upon review, our file processing team did send the following message prior to printing:
"We have a concern with your files. There can be a shift of up to 1/16" in any direction during trimming. This means we cannot guarantee even border margins, and artwork may not be centered once trimmed."
The proofs were approved as-is and not edited before going to print.

We provide these warnings in advance to help prevent potential issues and ensure the best possible outcome.

If you'd like to open a Quality Assurance case, you can do so directly through your account dashboard. A member of our QA team would be happy to review your order and offer guidance on how to minimize trimming shift in the future.

We're always here to help if there’s an issue with your final product.

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Rated 5 out of 5 stars
Verified

Care for my success.

The care to make sure my image was perfect for printing was fantastic. I'm walking away knowing that you want me to be successful with my project.

May 13, 2025
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Reply from Primoprint

We're glad to hear that our care in perfecting your image for printing met your expectations. We appreciate you sharing your experience and wish you success in your project!

Rated 5 out of 5 stars
Verified

I was in the process of ordering my…

I was in the process of ordering my business cards when I received an email indicating an issue with the front and back design. I promptly contacted your team and canceled my order on Friday, the 2nd, to rectify the problem. However, I was pleasantly surprised to receive an email on the 6th stating that my order was en route, followed by the actual delivery on the 9th. I'm impressed by your company's proactive approach to resolving issues and delivering exceptional customer service, and I highly recommend your business.

May 9, 2025
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Reply from Primoprint

Thank you for your review. We genuinely appreciate it. We have a fantastic team here at Primoprint dedicated to making your print experience as stress-free as possible.

We look forward to working with you again soon!

Rated 5 out of 5 stars
Verified

What I ordered was exactly what I…

What I ordered was exactly what I wanted. Everything was exact quantity, etc.

May 7, 2025
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Reply from Primoprint

Thank you for taking the time to share your experience working with Primoprint. We look forward to working with you again soon!

Rated 5 out of 5 stars
Verified

Great service!

The associates from Primoprint were very attentive and helpful. Brent, the designer, did a great job with helping me, especially because I wasn't exactly sure what I wanted in the first place. They guided me through the process and came up with some great graphics!

May 7, 2025
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Reply from Primoprint

We're glad to hear that our team was so helpful in guiding you through the design process. We appreciate your positive feedback!

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Rated 5 out of 5 stars
Verified

They did a great job

They did a great job. I would recommend them.

April 29, 2025
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Reply from Primoprint

We appreciate you recommending Primoprint! Thank you.

Rated 5 out of 5 stars
Verified

These guys have been doing a great job…

These guys have been doing a great job for us for several years- we appreciate the quick turn around and excellent quality of work. Rob

April 28, 2025
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Reply from Primoprint

Thank you for choosing us as your preferred print provider. We look forward to working with you for years to come.

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Rated 5 out of 5 stars
Verified

Super helpful

Super helpful getting a very strange problem I had resolved. Will definitely do business with again

April 25, 2025
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Reply from Primoprint

Thank you! We look forward to working with you again and are here to help you with all the strange problems that may arise.

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