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Rated 1 out of 5 stars

I ordered a cream not received yet and the tracking number doesn't exist on GLS the carrier company. How can I track my parcel . Parcel tracking number:9540993825 Order number 139103 The problem is... See more

Company replied

Rated 1 out of 5 stars

Absolute joke! They claim to have the best prices on the internet then in tiny print at the bottom of the checkout page is the extortionate delivery costs! I thought i was getting 50% off 4 bott... See more

Rated 1 out of 5 stars

I’ve shopped with these a few times and they were ok but my latest order of over £100 never arrived and the company never helped. Luckily PayPal sorted things after I made a complaint i won’t be shopp... See more

Rated 5 out of 5 stars

Having purchased a specific after sun gel whilst on holiday in Zante every year, I was desperate to get hold of more but knew Covid was going to stop me doing so for the 2nd year running. I googled... See more

Company replied

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Company details

  1. Wellness Center

Information provided by various external sources

Pharmeden was created in 2009 as a partnership between beauty & health businesses in Greece. Our aim is to provide scientific advice and high quality products in order to promote health and well-being of customers. We have a vast range of products from vitamins to dermocosmetics.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

69 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I ordered a cream not received yet and…

I ordered a cream not received yet and the tracking number doesn't exist on GLS the carrier company. How can I track my parcel . Parcel tracking number:9540993825
Order number 139103
The problem is you can't reach them and on their site the captcha doesn't work at all so ur msg won't pass through and no other way of cantact

October 9, 2025
Unprompted review
Pharmeden logo

Reply from Pharmeden

Hi Lina,

We sent a dispatch confirmation email with your tracking number. You placed your order on the 6th and we dispatched it on the 7th. You can follow your order here: https://gls-group.eu/EU/en/parcel-tracking?match=9540993825
If you need further assistance please contact us at sales@pharmeden.co.uk

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Rated 1 out of 5 stars

Terrible customer service

I’ve shopped with these a few times and they were ok but my latest order of over £100 never arrived and the company never helped. Luckily PayPal sorted things after I made a complaint i won’t be shopping here again.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company! Ordered from this website twice now and both times great service. My nan suffers with her back, and uses a very particular gel that is only available in Greece. Pharmeden is the only company that sells this at a reasonable price to the UK and delivery is good price too. Thanks!

January 6, 2025
Unprompted review
Pharmeden logo

Reply from Pharmeden

Thanks!!!

Rated 1 out of 5 stars

Do yourself a favour and don’t order…

Do yourself a favour and don’t order from this company. I’ve been waiting for my order for a long time now and they ended up sending it to the wrong address, they made the error and sent it to the wrong postcode! They keep telling me they’re going to send it to the correct address but the order hasn’t moved! Not happy at all, they won’t even give me a refund! Absolutely ridiculous! They don’t even deserve 1 star! Don’t waste your time !

November 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service

Great price, quick delivery to the UK, items packaged well - I will be ordering again.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased!

Great product & a great price! The items were dispatched very quickly & arrived from Greece to the UK in just over a week. The items were well packaged, secure & even included some “extra” samples.
I’m very pleased with the level of service from Pharmadene…thank you!!

March 15, 2024
Unprompted review
Pharmeden logo

Reply from Pharmeden

thanks!!!

Rated 5 out of 5 stars

Fast shipping Greece to Oz

Pharmeden was the only site offering the product I wanted that would ship to Australia. I Ordered on the 1st of February and Aramex was listed as the courier. I received the parcel by Fedex on the 12th of February, that's pretty fast for Greece to Australia. Happy with the communication and tracking messages. Nicely Done!

February 12, 2024
Unprompted review
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Rated 1 out of 5 stars

NOT RECOMMEND

I don't recommend it, I placed an order on November 17 and until today I haven't received any update. I tried to write to them but no one answers the e-mail or the message on Facebook. I still don't have a tracking number for my order yet, even though it was supposed to arrive today.

November 29, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY . NL
BOUGHT PRODUCTS A WEEK AGO RECEIVED NO CONFIRMATION EMAIL , NO RESPONE TO MY EMAIL ABOUT THE PROCESS OF MY DELIVERY ,NO MONEY BACK . HOPE DUTCH POLICE WILL DO THEIR JOB .

November 20, 2023
Unprompted review
Rated 1 out of 5 stars

Unprofessional ,inefficient entity.

Unprofessional ,inefficient entity.
After sending many emails to them,trying to locate the whereabouts of my order,they sent me a wrong link and number to track it.
Regards
Louiza

November 21, 2023
Unprompted review
Pharmeden logo

Reply from Pharmeden

Hi Louiza,

this is not the case. Please see the email we just sent

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Rated 3 out of 5 stars

Ordered on the 18/03/2023 and still…

Ordered on the 18/03/2023 and still have not received confirmation on email or a tracking update and it’s been 10 days. Tried to email them directly and have not received a response.

April 9, 2023
Unprompted review
Pharmeden logo

Reply from Pharmeden

Hi Tineke,
thank you for your order. We sent a dispatch confirmation email with your tracking details. Check your spam. We also just resent it

Rated 5 out of 5 stars

Highly recommend

So pleased I ordered my baby bottles from Pharmeden! I had never ordered with them before and because they are an overseas company I paid using PayPal just incase. However they couldn't have been easier to order from and quicker to deliver. Within 7 days I had my order to the UK. It arrived packaged very safely and with some cute little freebies to try too! I had emails every step of the way and tracking from start to finish. The process couldn't have been any easier and was stress free as well. 100% recommend and will order again from them.

February 3, 2023
Unprompted review
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Reply from Pharmeden

thanks a million!!!!

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Rated 1 out of 5 stars

Ordered on the 22/01/2023 and still…

Ordered on the 22/01/2023 and still have not received confirmation on email or a tracking update and it’s been 10 days. Tried to email them directly and have not received a response.

January 21, 2023
Unprompted review
Pharmeden logo

Reply from Pharmeden

hi Kirrily,

we just checked your order and it is dispatched . We have sent a dispatch confirmation email to
bloinky09@hotnail.com automatically through our system.
It seems your misspelled it during ordering and that is why you received no communication from us. We will send now the dispatch details again to your correct email

Rated 5 out of 5 stars

I am very happy with the service.I…

I am very happy with the service.I ordered 5 vichy shampoos amd I received them in 15-20 days to Australia. I had doubts before ordering because of some bad reviews but my experince was good. Thank you!

August 25, 2022
Unprompted review

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