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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team members for their helpfulness, patience, and professionalism. People found the loan application process easy and efficient, with team members like Chris, Fernanda, Michelle, Zac, Daniel, Riley, Sebastian, Robina, Fernando, Ahmer, Jamie, Jennifer, Jordan, Jack, Gabrielle, Divyanshi, Komail, Simon, Aster, Jake, Ryan and Sharon being frequently mentioned for their outstanding support and clear communication. Consumers appreciate the speed and ease of the process, with many highlighting the team's ability to answer questions quickly and thoroughly. The team's friendly and supportive approach made the entire experience less daunting than expected. However, opinions on the app and payment processes are mixed, and some reviewers reported long call wait times.

Based on these reviews

Rated 5 out of 5 stars

Very patience, understanding and super friendly throughout the whole process. I spoke with Komail first who was so helpful in ensuring I’d get approved. Ahmer was fantastic from the settlement team, h... See more

Rated 4 out of 5 stars

The level of patience, support and professionalism from the OMM team throughout the entire car loan process should be commended. They got us a great rate and we really felt like the team cared about u... See more

Rated 5 out of 5 stars

What a fantastic and professional team. Jamie in settlement team helped me to finalize my loan within an hour with the best rate possible. OMM always a pleasure to have a business with you Highly... See more

Rated 5 out of 5 stars

Ahmer and the team make the experience awesome. Super helpful, knowledgeable and easy. Rates and service way better than I’d ever receive with a traditional bank. Highly recommend

Rated 5 out of 5 stars

Every question I had was answered, and anything I didn't understand Jamie took time to explain to me. He worked around my time frames as I was busy at work.

Rated 5 out of 5 stars

Quick and easy process from start to finish. Jake, Simon and Aster were all professional, friendly and helpful throughout the process. From submitting an enquiry to being approved took only a few hour... See more

Rated 5 out of 5 stars

Excellent customer service. Jamie listened to my concerns and did as much he could to help me. Would highly recommend Our Money Market to my friends and family.

Rated 5 out of 5 stars

"Great Experience with Our Money Market – Highly Recommend!" I recently took out a personal loan from OMM, and I couldn’t be more impressed with the entire process. From the moment I started... See more

Rated 3 out of 5 stars

Very strange. I applied online and they gave me a follow up call. Said they’d email me the further info required. Then I didn’t hear anything. Went and found another lender. Leaves me with an uneas... See more

Rated 5 out of 5 stars

Thankyou Aster, Jake and team, for providing a wonderful personal loan experience. I'm still amazed by the speed and ease of the whole process. Literally applying on Saturday afternoon, contacted by t... See more

Rated 5 out of 5 stars

Applied for a loan today, and these guys could not have been more helpful !! A big shout out to Riley for his time and especially his patience when he was walking me through uploading photos and in... See more

Rated 5 out of 5 stars

Just recently refinance my carloan with OMM , the whole proces are smoothand all document finalized in one day to settle my loan..thanks to Fernanda and Kevin highly recommend...

Rated 5 out of 5 stars

Very smooth and easy setup, explained extremely well, Jamie my consultant was great, explained everything perfectly and made the whole process stress free

Rated 5 out of 5 stars

Daniel has been so much help along my loan journey, his really made a dream come true. He was very clear & explained things thoroughly. A massive thank you for being so professional & efficient I appr... See more

Rated 5 out of 5 stars

Was very easy to apply, customers service were very fast and did the full application and approval in one day was able to secure a car the same day, look forward to pick up our new car later this week... See more

Rated 5 out of 5 stars

I spoke with Fernanda over the phone and she was absolutely wonderful. She listened carefully, explained everything clearly, and made sure I had all the information I needed. Her friendly attitude a... See more

Rated 5 out of 5 stars

Would not go anywhere else! Jennifer was an absolute pleasure to work with. She made the process of applying for my first personal loan hassle free and so easy! From start to finish the whole process... See more

Rated 5 out of 5 stars

The process, from start to finish, was easy, and I felt supported throughout all the steps. Zac was extremely helpful in supporting me with any questions and guiding me through the process. Would h... See more

Rated 5 out of 5 stars

This is the fourth loan I have applied for and the third I’ve completed. OMM makes it incredibly easy to apply. All team members are polite and professional. Thank you for helping me secure my caravan... See more

Rated 5 out of 5 stars

Jamie and the rest of the team over the past few days have been so efficient and helpful. Clearly explained everything clearly and responded to my callback requests so promptly. Great customer servic... See more

Rated 5 out of 5 stars

Ahmer and the team were polite and knowledgeable and when I needed to amend the loan term and amount at the last minute they accommodated my request. They explained the detail clearly and answered all... See more

Rated 5 out of 5 stars

Everything was transparent and easy to complete. They were able to get me a good rate, better than my current finance and help me do the maths on how much I would be saving swapping. Huge bonus was no... See more

Rated 5 out of 5 stars

The team are always fantastic to deal with, I’ve gotten two loans off them now and can’t be happier with their service and the rates they offer. Jack helped a lot to expedite the paperwork for my new... See more

Rated 3 out of 5 stars

The overall experience was good, The turnaround, loan approval, loan amount, rates, service pre-sale, etc. was great personally speaking. One thing that stood out like a sore thumb and I think the com... See more

Rated 5 out of 5 stars

Going through financial difficulty i was at a loss, until I found OMM and they helped me find a solution. Would definitely recommend giving them a try.

Rated 5 out of 5 stars

The most promptly processed application by an incredibly efficient and friendly team of Gabrielle and Zac. I am amazed at the ease and speed with which my application was approved. Very professional o... See more

Rated 5 out of 5 stars

The whole process was smooth and fast, great experience, Jamie helped with the final settlement and was super clear and helpful!

Rated 5 out of 5 stars

A very positive experience from the initial enquiry to the settlement of funds. Both Jordan and Jack were both extremely efficient and answered all my questions and followed up with updates quickly w... See more

Rated 4 out of 5 stars

I just want to praise Jennifer. She made getting a loan easy and effortless. She made the process quick and efficient. She went above and beyond in assisting me, her customer service is much appreciat... See more

Rated 5 out of 5 stars

Process was easy to follow. Fernanda had plenty of patience as I found the documents needed and guided me all the way through and made the experience pain free and pleasant. Great way to get a car loa... See more

Rated 5 out of 5 stars

Everyone was very helpful. Quick response Easy to follow and upload docs Jamie was very patient and kind when helping me with the steps to apply for the loan. Thank you Sharon

Rated 5 out of 5 stars

All my questions were answered quickly and easily. The whole loan application process was easy and I felt confident in the decision I was making

Rated 5 out of 5 stars

Great service, quick and easy process. Will contact Jennifer again when I need further finance organised. Thanks Jen !

Rated 5 out of 5 stars

Michelle from the Our Money Market team went above and beyond to quickly resolve some technical issues I was having accessing my customer portal. Absolutely top class service from start to finish!

Rated 5 out of 5 stars

very kind and extremely helpful throughout the whole process great company with ever greater employees

Rated 5 out of 5 stars

Divyanshi was amazing to deal with. Great communication and kept me updated all the way. Extremely helpful

Rated 5 out of 5 stars

Jamie was so helpful and lovely to deal with, answering all my questions and patiently explaining making sure that I understood. I really appreciated his compassionate approach and problem solving ski... See more

Rated 5 out of 5 stars

Fast and easy process, the team members were amazing, kind and thoughtful. The whole experience was far less daunting than I expected. Would definitely recommend.

Rated 5 out of 5 stars

Very highly recommend. Great team and effort to help me get through this tough time and Zac was absolutely amazing and went up and beyond to make sure I got and had what I need. Maybe thanks to our m... See more

Rated 5 out of 5 stars

Jennifer is amazing! Went above and beyond to get me through the application and communication was absolutely on point. 10/10

Rated 5 out of 5 stars

Absolutely excellent , no mucking around , very professional and went above and beyond to help me with my loan , highly recommended and Jenny was awesome super helpful .

Rated 3 out of 5 stars

Experience was good at the beginning, but hold times are very long. I signed the contract but then was provided with no ETA in terms of funds being dispersed. It has been three days with no contact an... See more

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Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Finance Broker
  5. Loan Agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Highly Recommend

Ahmer and the team make the experience awesome. Super helpful, knowledgeable and easy. Rates and service way better than I’d ever receive with a traditional bank. Highly recommend

October 16, 2025
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Rated 5 out of 5 stars

Ahmer was fantastic

Very patience, understanding and super friendly throughout the whole process. I spoke with Komail first who was so helpful in ensuring I’d get approved. Ahmer was fantastic from the settlement team, he was so helpful and really patience while going through the contract with me. OMM made it’s so easy and stress free, I highly recommend them for all your loan needs.

October 15, 2025
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Rated 5 out of 5 stars

Was very easy to apply

Was very easy to apply, customers service were very fast and did the full application and approval in one day was able to secure a car the same day, look forward to pick up our new car later this week

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Extreme lack of knowledge and attention to detail

Just went through so much paperwork with them, signed pre-approval contracts for some loan consolidation and everything was allegedly going forward. Then suddenly I get a call to submit another copy of my driver's license and utility bill to confirm proof of address. While I submit these as I'm on hold on the phone with them. They suddenly come back and say we realize now that the total amount for consolidation goes over our limit.. WHAT??? HOW ARE YOU ONLY REALIZING NOW? You literally just called me for some additional docs to send out the contract after I've already signed pre-approval contract and gave you all my documents. How did every single one of you miss that this was over your "limit" until now??? I'm so confused..
I had 2 loans I wanted to consolidate but they made me add my car loan to it as well since its an asset and would be a security. Sure no worries! But then now they suggest to only consolidate the car loan and one of the loans with a lower interest and leave the higher one as is!! What??? This is not why I went through all this! Unbelievable! Now I'm feeling so uncomfortable that they have every single bit of all my documents... this was ridiculous I'm still in shock..

October 14, 2025
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Rated 4 out of 5 stars

Great except the wait

The level of patience, support and professionalism from the OMM team throughout the entire car loan process should be commended. They got us a great rate and we really felt like the team cared about us getting the car of our dreams. I only docked one star due to the excessive call waiting times. If that could be addressed then OMM service would be flawless. Thanks so much to the team there, will definitely be recommending you to others!

October 8, 2025
Unprompted review
Rated 3 out of 5 stars

Experience was good at the beginning

Experience was good at the beginning, but hold times are very long. I signed the contract but then was provided with no ETA in terms of funds being dispersed. It has been three days with no contact and follow up emails to confirm.

October 8, 2025
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Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent , no mucking around , very professional and went above and beyond to help me with my loan , highly recommended and Jenny was awesome super helpful .

October 7, 2025
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Rated 5 out of 5 stars

Kind and helpful

Jamie was so helpful and lovely to deal with, answering all my questions and patiently explaining making sure that I understood. I really appreciated his compassionate approach and problem solving skills.

October 6, 2025
Unprompted review

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