Ophelos Reviews 449

Very helpful and concerned about my sons mental health. No pressure just a willingness to listen and try and find the best solution to the problem. Without being patronising.

This company has sent me an email 27th of June, for a debt originally owed to JD Williams, sold to Intrum Finance, and now they are supposedly acting on their behalf, even though they are pa... See more

They are always patient and ready to reply my messages Aminah support me with the information She is polite with her message and makes me understand Thanks to her and all

This company has sent me a text message an email today, for a debt original owed to JD Williams, sold to Intrum Finance and now these are supposedly acting on their behalf, even though th... See more

The gentleman I spoke to was very patient, informative, and helpful. I told him of my problems and he made some suggestions and sent me an email which I found very helpful. Thank you very much

I spoke with Alex today, and she was an absolute diamond. She went above and beyond to help me, clearly explaining everything related to the issue I was having. She’s even taking it upon herself to tr... See more

Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... See more

Ophelos reached out to me regarding a dept owed,there agent was a great help,I never felt forced or pressured by him in regards to the payment due as a lot of other debt chasers might.he was extremely... See more

Ophelos let me see through my debt on their website only using a number of reference - also had the option to pay through Apple Pay and made my life easier. Great support with no threatening emails an... See more

Really positive experience. Makes paying off a debt feel like an achievement rather than a negative or a challenge. Thank you!

I struggle with social anxiety and sorting debts out over the phone makes me extremely anxious and therefore avoid dealing with them. I was able to use email and chat function for support, this was ex... See more

Finally, a debt collection agency that does things right! A lot of people find themselves in the uncomfortable position of being in debt, me included. However Ophelos do not hassle you, they send you... See more

I have never dealt with a debt collection company who are so nice. Being in this situation is extremely stressful but dealing with Ophelos was easy and straight forward. They accommodated my suggestio... See more

Options for payment plan that they offered online were good but didn't suit me, I spoke through their chat online to arrange a plan that suited myself & was greeted by a friendly & extremely helpful p... See more

I spoke to a guy called Martin today! What a blessing so have such a kind caring gentleman handle my call. I felt confident when leaving the call knowing my enquiry was in good hands. Really grateful... See more

Contacted me by text re a debt to shop direct for £55 - shop direct are Very and I haven't had an account with them. I have sent an email asking for proof of the account and also a statue barred notic... See more

Finally dealing with a human, made the experience 5 stars. Talking through the outstanding bill makes sense and happy this account is now settled and closed. Eon are working with helpful and thought... See more

Ophelos made it stress-free & simple for me to pay off my remaining debt.. gave me subtle email reminders without bombarding me, which enabled me to remember - on payday to make the payment. Never ha... See more

You know what, it’s hard telling a company that you’re struggling. It’s hard telling anyone that you’re struggling and just need some support but Hannah today, handled me being a stressed, sad, and an... See more

The woman i spoke to was named Faith n she handled the situation n me very well n couldnt of asked for better assistance . I dont think it would of got sorted like i did if it wasnt for her n the way... See more

the person i was speaking with was so understanding and kind and helped me to the best of their abilities thank you!!

Clear pay really saves me when the likes of my daughter's birthday is coming up, means I can get more and spread the cost without having us skint that month, I love clearpay 🫶🏻

I spoke to a girl called Alex's on the phone she was very helpful and understanding ,she listened to what i need to say and also took her time to make sure she had all of the information and reassured... See more

The best company I've ever known that deals with people in debts. No bullying, no pressure and very lenient as long as you keep in touch and don't take advantage.

Ophelos Experience No red letter, demanding and scary emails The emails asked for the debt to be paid, but they offered alternatives to full payment and advice could be arranged for difficulties

Really lovely team. I ended up in £3,000 debt on an electricity bill that I knew nothing about as my provider went bust and my account was moved to another provider. It was a shock, especially as... See more

Absolutely great service by all the staff I have had contact with at Ophelos helped me sort out and pay off my debt with them as quickly as possible

I only just heard of this company today and they offered me 3 different ways in which way I could pay and my affordability, which was a nice touch , taking my financial details into account. 5 🌟

Maryam was really helpful, I needed a refund as the payment came out my bank twice. Maryam emailed me explaining what I needed to do and when i didn't reply Maryam followed up with me to make sure i d... See more

Hana Hana Hana You are a guiding light in this world. We all go through seasons of life that test our strength. Certain names, certain words, certain people— They stay wit... See more

Having to be able to talk to a human and having them understand made a huge difference. I had to change the date on one payment and nothing was too much trouble. If i ever need advice these are the pe... See more

Ophelos help you plan a budget to resolve your debt, even in my case where I can only pay very little, it matters, the advisor also offered me further organisations who might be able to assist.

Easy to use,if you carnt afford one month they let you have a break, no stress or feel under pressure Excellent company Payment plans are easy to set up

It was a pleasure talking to someone who listened to my query. Great customer service and solutions given, was polite, and kind. She wasn't in a rush, takes her time to get the full story. I am than... See more

The lady I talked to was so helpful and understanding it’s the best customer service agent I have ever spoke with she is an asset to your company

Easy to use website,easy set up repayment plan. Friendly support staff if you are unable to make repayments.

Spoke with a lady Halima who was very patient and understanding. Can’t speak highly enough of Ophelos. Thank you Mike 087-691 5000

Paying off a debt I owed but I need more information

Quick reply to let ne know my new balance easy to make the payment

Very good understand my feeling and set my pay plane 🙏🙏🙏🙏

I had a lot of people responses to my requests and very quickly

The team at Ophelos were so friendly and helpful from the get go, making sure setting up a plan was easy without pressure or added stress. I dealt with Hannah, who was professional and knowledgeable y... See more

Absolutely above and beyond. So kind and understanding

I was sent a form to fill in of my income and expenditure and, as I was struggling with completing it, the agent asked if I wanted any help to which I replied yes. The help was courteous and inform... See more

I had the pleasure of working with Ophelos recently, and I cannot recommend them highly enough. From start to finish, Hannah was incredibly kind, considerate, and understanding. Dealing with financi... See more

A quick and easy, with no anxiety - (as you don’t need to speak to someone unless you find it hard to meet the lowest monthly payment, luckily I could, but felt if I had to it would be a comfortable... See more

They are very helpful and understanding information you have to change your dates they are more then happy to help. I just want to say a big thank you for all you're help 😊😊😊

The woman I was talking to was so professional and polite at all times 10/10 for her professionalism and her lovely phone manners

Absolutely lovely Lady and very patient and understanding. A real credit to your team