Onnit Reviews 15,771

My order was sent to the wrong address. Over the last couple weeks, I've emailed multiple times, called, left a voicemail. Still no response. Now, if I don't hear back very soon, I'm going to have to go through the process of filing a chargeback. Very frustrating.

Update: Since posting this, Onnit finally responded to my email and is sending my order to the correct address.

Cannot for the life of me get hold of customer service. Ordered and 1 minute later requested a cancellation, followed up, and have now the parcel is being sent and still can't get hold of the team.

Not good - avoid

I've been a customer of theirs for somewhere around 10 years on a subscription. Every time, the auto renew would send me a text it was always around 3 in the morning. I asked them to stop doing this a long time ago. This time I decided to skip an order in protest. I left 3 messages before their customer service opened. Noone would answer the phone during their operating hours. Around 2 PM I finally had contact in an email; they said sorry, but your package has already shipped (this was a lie, the shipping was dated at least a day later). I was told no problem we will refund your purchase after you send it back; they provided a return label. I finally received my refund, and they blatantly stole nearly $20. I contacted them and they said this is all you get after we charged you to send it back; Remember, they refused to cancel the order!!! Honest Christian people shouldn't support criminally minded businesses like this. The bible says "the love of money is the root of all evil" 1 Timothy 6:10.

Can someone slide by, check ONNIT for a pulse and then let them know they have left their phone off the hook?
Ordered, paid, item not received and doesn't appear to be moving, customer service not replying, and ChatBot delivering "Ooops" message.

Update: In the end- after watching my order drive circles around the US- my ONNIT supplements did not clear Canada Border Services. I had heard that this was happening to others. Finally was able to reach a live human through ONNITs chatbot (no email ever responded to) and after trying to claim there were no problems with Canada customs & that the shipping service was having logistical issues- they processed a refund.
Heads up- if you need to stay dosed or up to date with your supplements, you'll need to stockpile until ONNIT unpooches their logistics or switch to a more reliable vendor. Canadians... CBSA takes its direction from Health Canada on supplements. So.... something's up with their take on something in the Total Human and/or New Mood.

My order got damaged and lost during the UPS shipping process.

I emailed in a support ticket letting the company know it’s been six days and nobody has responded to me. I am going to reach out to my credit card and dispute the charge. This is one of the most shit companies I have interacted with

Refused to remove my email address from their spam mailing list.

Onnit recently released their "limited edition" Joe Rogan kettlebells. They built this up for months. All over their social media posts/ads, their emails, and their website, they used language to build a false sense of urgency and limited stock. They put a lottery system in place so customers could merely have a CHANCE at being drawn as one of the lucky few who'd be given the chance to buy one.

All that was fine... except it wasn't limited edition.

A few months after "selling out," they're now casually selling on their website, absent the original hype.

Here's the issue...

The language your marketing team used created a false sense of urgency that is AT BEST extremely unethical marketing; at worst, false advertisement.

Personally, I was a loyal customer who was going to buy one regardless. But I bought a second one under the false impression that this would be a rare collector's item that wouldn't be around for long. And now I'm stuck with it because you don't even offer cash refunds for your exercise equipment.

Even worse, many people wanted one badly enough to pay DOUBLE to get one on eBay. Only to see them released again a month or two later. Do you really have so little respect for your fans and customers?

I mean, come on guys. You knew what you were doing. It's objectively just not cool. And it's certainly the last time I recommend Onnit products to anyone.

Do better.

While they were employed by us, the service was horrible, when we tried to take back the service desk, they would leave tickets unread several months before the contract ended, and just close them when the contract ended, stay away from these maniacs

Sorry, but this has to be a scam. Was sucked into buying multiple bottles for $313 USD on the assumption that Rogan would not support a sh*zen product. But it has had absolutely ZERO effect...
Joe selling out to Spotify and this company, that he has a share in... bunch of c u next Tuesdays

Like the alpha brain pills. Have used them and feel the impact

I did not expect support to be this horrible. Dont make a mistake on ypur card info cuz they lock your account. LOCK. No message telling you it is locked. After trying password reset i called to ask if something was wrong w their site. Oooooo i had to talk to fraud people cuz i made a mistake on my card address. While the rest of the world gives you a message to try your card info again, these bafoons lock your account. I used PayPay to pay for my first order so i said ' there is no fraud with PayPal ' and i was told i was being agressive. Bafoons w a victim complex. No more orders from me. I dont want anything to do w them.

The free trail is a lie they never sent my product

I've been purchasing both supplements and courses from Onnit for years now. Recently I came to do a very simple task: Update my email address. After going through the process on their site I could no longer sign into my account. I email support numerous times for the past month and have received no response. I had a large amount of points I hadn't redeemed yet and I can no longer access the video courses I purchased.

Saying I'm disappointed and frustrated would be an understatement.

Two of us took two capsules each of the Alpha Brain and Shroom Tech with food and felt sick all day at work.
We have reached out for a refund.

Positives - My husband and I take the Total Human complete supplement packs. Have tried the coffee creamer, the focus shots and the new mood instant. Love the products. We sleep so much better at night, very alert during the day without the brain fog or the jitters. We are about 4 months into taking them.

Negatives - (1) Joe's book, total disappointed this is a ebook not a hard back. (2) the point rewards program is bogus. You cannot use them on any sale items, which means even at the max 300 points $30 off you have to buy at full price to get the $30 off which ends up being the sale price anyway. Completely a useless program, it should be $30 any product like it states.

Just a thank you. killer products. alpha brain is my go to every morning

Been using the alpha brain supplement for a week now. the changes aint drastic but I do feel more in tune with tasks I am working on and find it easier to follow through to finish. Also the amount of things I'm starting to remember has gone up. like a coffee high just not as strong but lasts longer lol

Just giving me platitudes and excuses with no real solutions, I cancelled my subscription right after I signed up for the trial and it didn't go through and then when I got the email they were auto shipping me a extremely overpriced product I cancelled it that day and apparently there was nothing they could do about it. Now they want me to ship the product back at a inflated cost when I already paid a inflated shipping fee to get it here. They could pay shipping, resell the product and still make 400% for what they upcharge, that's why I don't respect onnit. Its the worst customer service I've honestly ever experienced and they should be ashamed. But I suppose this is just the state of companies that rely on their marketing through influencers. Over promise, under deliver, cash-in. If you do end up buying from onnit make sure it is from amazon because they have to act like a customer serving outlet when they are selling through that store due to its listing policies.

Scummed me out of $75 and will not reply to any customer service emails. Purchased a product through paypal on their website. Never said anything regarding to a reoccurring payment or anything. Not even an email from onnit themselves at any point saying anything only emails i have are from paypal. DO NOT RECOMMEND ANYTHING FROM THIS WEBSITE. Doubt I will ever get my money back. Dont buy from them unless you like mystery charges on your card