The products are good as i have used…
The products are good as i have used them in college in France, I had an issue with the delivery (as always with chronopost, they always want me to pick up from a 50km round trip) but I messaged the company and in less than an hour they had sorted out my delivery and arranged it for the following day. Thank you. The customer services was excellent, probably my first 'excellent' for a french company! Thank you
Re reply.
Regardless they always say something is wrong , Chronopost, I have always had problems. The last carrier I used with you was DPD…no problems!
Also I did say I have no mobile phone coverage anywhere on my 6 hectare property or within 5 kms of my property and I reiterate this with carriers.
Thank you for agsin your quick response much appreciated :)
Reply from Onacook
Thank you very much for your feedback. If you have any problems with one of our transporters, please do not hesitate to contact us. The telephone number was wrong. By giving the correct number to our carrier, everything went back to normal.
Thank you very much for the compliments, we will continue to do our best to serve you.
Have a good day,
The Onacook Team.
Re reply.
Chronopost (and Chronofresh) is a DPD group company. The problem was that the delivery driver was trying to reach you but was calling someone else, so the delivery failed. We pointed out that there was no gsm network and the next day the delivery was completed. Contacting us helped solve the problem.
Have a nice day,
The Onacook Team.