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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the platform's flexibility, particularly praising the studio app. Many find the software amazing and recommend it to various users, from individuals to large companies. Reviewers highlight the helpfulness of the bank import feature and predefined accounts. Some users point out that, with expert advice and coaching, they were able to become operational within a couple of months. People appreciate the professional help received for issues related to website, e-commerce, email marketing, and social media. Consumers report positive experiences with Odoo's support team, describing them as friendly, willing to help, and multilingual. Reviewers highlight specific support staff members who provided excellent assistance, resolving issues and offering clear explanations. Some users value the quick response times and the ability to have their problems fixed in an acceptable time frame. However, some reviewers express concerns about the domain registration process, the billing for custom code and the implementation timeline.

Based on these reviews

Rated 3 out of 5 stars

This platform is very convenient and comfortable for website development. However, while domain registration is available, the process of obtaining a domain after requesting it often takes longer than... See more

Company replied

Rated 3 out of 5 stars

Access to the platform is billed starting from the invoice date. However, implementation only begins 10 days later and may take over a month to complete. This means that you're effectively paying f... See more

Rated 3 out of 5 stars

Does the job but claims there are no hidden costs other than the monthly fee per user but there actually are. I'm using the hosted version on Odoo.sh not the Cloud version. They will bill you 12€/... See more

Rated 3 out of 5 stars

API does not work. I make N8N automations night and day, so don't tell me it's a configuration issue. I'm also a Data Scientist, I know what I'm doing. Asked for a refund the day after and was told th... See more

Company replied

Rated 5 out of 5 stars

Two of the best things about Odoo is its customization and its support. While you can run open source Odoo for free the support in helping you learn and how to custom Odoo is worth it for at least whi... See more

Company replied

Rated 4 out of 5 stars

We are super impressed with how Odoo is transforming business management with its all in one tools. We would love to team up with creative and curious people from your community. No need to have exper... See more

Company replied

Rated 4 out of 5 stars

I think the support I receive is essential and significantly speeds up my project. I am currently delighted with Noeline's support I particularly appreciate how she listen to me and look for solut... See more

Company replied

Rated 5 out of 5 stars

Thanks Myli for the great help. Quick anwser: It was clear what could be done in standard and what would need some further investigation.

Company replied

Rated 5 out of 5 stars

I approached Odoo regarding an issue which cropped up to do with the email marketing function. Initiated through the chatbot but a technical consultant did revert to me with a solution + explanation... See more

Company replied

Rated 5 out of 5 stars

Dear Odoo Support Team, I wanted to give a quick shout-out to Gabriel (gamo) for being absolutely fantastic in helping us sort out our invoicing issues. He helped us create a really great invoicing P... See more

Company replied

Rated 5 out of 5 stars

I had to raise a ticket as the computer gremlins removed our customers options to use Paypal. I was contacted by MYLI withing a couple of hours, and within 10 minutes he had resolved the issue. very f... See more

Company replied

Rated 5 out of 5 stars

i really appreciate Lan (EN, VN) for prompt assistance .good staff like her are asset of odoo. thanks again

Company replied

Rated 5 out of 5 stars

Augustin is doing a very good job. He’s been extremely knowledgeable in every aspect we’ve worked with him on so far. His support, along with his team’s, has been timely, thorough, and solution-fo... See more

Company replied

Rated 2 out of 5 stars

Started a trial, all going well. Sales guy called and said he'd give me a special price if I signed a quote (so did) Got stuck on another project so never continued, but got called wit... See more

Company replied

Rated 5 out of 5 stars

Odoo support is honestly one of the best I’ve ever used! The team is super friendly, always willing to help, and they speak multiple languages, which is amazing especially for me as a Brazilian. The O... See more

Company replied

Rated 5 out of 5 stars

I am no nerd in setting up the backends, dealing with domaines and all the other behind the screen things. the ODOO support is a magnificent partner. takeing the custumer through all parts of the issu... See more

Company replied

Rated 5 out of 5 stars

The team is sometimes not willing to understand the customers but in the end they are able to fix every issue on an acceptable timeframe!

Company replied

Rated 4 out of 5 stars

We're pretty happy with the service we have received from the ODOO team so far. We are about to get more help setting up PM, Planning and Accounting links so we are keeping our fingers crossed that... See more

Rated 5 out of 5 stars

I deleted my website app (an entire website!) by mistake when I had to uninstall some app. It was a portfolio, more than a website so it had all my years of work - links, screenshots, images, videos,... See more

Company replied

Rated 5 out of 5 stars

I am using Odoo as a single, private user - helping family to draw up probate accounts. I think the software is amazing. The bank import is extremely helpful, as too the predefined accounts.... See more

Company replied

Rated 5 out of 5 stars

I encountered an issue when configuring a specific shipping provider and created a ticket. The follow-up from Odoo was very prompt and during a follow-up call with Myli he was able to solve the issue... See more

Company replied

Rated 5 out of 5 stars

I'm on an “education” programme, so it's entirely free. Despite this, the Odoo teams always answer my questions as if I were a privileged customer. If they can't answer me immediately via chat, they g... See more

Company replied

Rated 2 out of 5 stars

Overall, not a bad website builder and CRM tools. However, whenever there is a database update, it will, in some cases, render your website unusable because of the elements being changed. I spen... See more

Rated 5 out of 5 stars

I started using Odoo for my bakery. I openend a subscription in February and we started implementing the project the following week. It took us 2 months to setup Odoo in our bakery and it is working... See more

Company replied

Rated 4 out of 5 stars

First of all, Odoo is not a simple tool that you buy and then implement. It's a really flexible tool that can work for every company, however you'll require help or time to educate yourself. We had s... See more

Rated 4 out of 5 stars

Their support is helpful, friendly and reactive. After shortly filling in some basic information to the bot you get connected to a support member, which we really appreciate. Gauthier then connected m... See more

Rated 5 out of 5 stars

Could not think about working differently than with Odoo. I own two business that I manage fully with Odoo. Thanks to the expert advice, coaching, setting up from the consultant that I inve... See more

Company replied

Rated 5 out of 5 stars

Outstanding Platform Flexibility in Odoo with the studio app. We are still getting everything setup as we had only 6 weeks to migrate from our old ERP. We should have had 6 months. We purchased a s... See more

Rated 5 out of 5 stars

Liliana provided us with a clear and well-structured induction of the Vacation module. She explained the functionalities in detail, answered our questions, and made sure we understood the process. H... See more

Company replied

Rated 5 out of 5 stars

The support provided by Odoo is excellent! Whenever I had an urgent issue, their team quickly resolved it through support or live chat

Company replied

Rated 5 out of 5 stars

SO many great features, really easy to use and incredible customer service! Thank you

Company replied

Rated 5 out of 5 stars

I have been working with Odoo for about 8 years, mainly the commercial part of the solution (sales, subscriptions, invoicing, projects and website) and have really enjoyed it. There is a new version... See more

Company replied

Rated 5 out of 5 stars

Raphael provided me resolution I need. He was patient enough to walk me thru the process how to bulk import replenishment rules with product variants.

Company replied

Rated 5 out of 5 stars

I had a great experience working with Gabriel (Gamo) . He was extremely helpful and supportive in customizing my report to fit exactly what I needed. His professionalism, patience, and attention to de... See more

Company replied

Rated 5 out of 5 stars

I was perfectly accompanied for the set-up of Odoo. We had a need of multiples modules and our Odoo consultant sketched a program for a great learning and onboarding process.

Company replied

Rated 5 out of 5 stars

Pedro provided the clearest and most helpful solution to my issue, especially with the video demonstrations. His guidance was exceptional.

Company replied

Rated 5 out of 5 stars

we appreciate the team demonstrates exceptional support and professionalism. we highly endorse Odoo and will be sure to refer others to your services

Company replied

Rated 5 out of 5 stars

Best help and support i have ever seen in my life.You are realy amazing and odoo is the best and easiest way to expand business software.I am really happy from odoo and their team.Really Thank U Dea... See more

Company replied

Rated 5 out of 5 stars

The inventory module is real-time. Another notable strength is the asset management feature, particularly the lapsing schedule. This enables accurate depreciation tracking, which is essential for fina... See more

Company replied

Rated 5 out of 5 stars

User friendly website & one app free feature is great for SMEs

Company replied

Rated 5 out of 5 stars

I had a very positive experience with the Odoo Support team. They responded quickly, understood the issue clearly, and guided me step by step until the problem was fully resolved. Their professiona... See more

Company replied

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Company details

  1. Software Company
  2. CRM Provider
  3. e-Commerce Solution Provider
  4. Website Designer

Written by the company

Our mission is to provide a suite of easy to use business applications that from a complete package. Millions of businesses have access to software they need to run & grow their business. Odoo (formerly OpenERP) edited a software of the Business Application Suite. It was founded in 2004 by Fabien Pinckaers, its current CEO. The company consists of 250 employees, 6 offices (Belgium, San Francisco, New York, Luxembourg, India and Hong Kong). We are active in 120 countries, Odoo can count on its vast network of more than 550 official partners who provide the solutions locally. Fits small to big companies alike Odoo is a complete suite of business applications covering all business needs, from Website/e-Commerce to manufacturing, inventory to accounting; all seamlessly integrated. The editor has developed 30 main applications which are regularly upgraded. In addition, the community of more than 1,500 active members, has contributed to 4,000+ apps to cover a wide variety of business needs. Odoo is the fastest evolving business software in the world, releasing a new version every year. With the latest release of Odoo 9 in October 2015, Odoo now is an all-in-one software, the perfect open source alternative to 26 other existing types of software. With the "On-premise" offer, Odoo is the most installed business software in the world. It is used by 2.000.000 users worldwide ranging from tiny companies (1 user) to huge ones (300 000 users). Amongst our biggest references you can find: What makes Odoo different? A smooth and friendly user experience that has been built to ensure the user seamless adoption. Flexibility and full integration cover the needs of complex companies. The flexibility of Odoo is such that apps can be added according to the growth of your company. One app at a time. Thanks to the open source community, Odoo is actively maintained by a large base of developers to meet evolving customer needs and provide new, innovative applications. Our Mission We think business software shouldn't be complex. We believe in software that is fully featured, tightly integrated, running smoothly and effortlessly upgraded. Our mission is to provide a range of easy to use business applications that form a complete suite. We give millions of companies easy access to the software they need to run and expand their business.


Contact info

3.4

Average

TrustScore 3.5 out of 5

849 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 46% of negative reviews

Typically replies within 2 weeks


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Rated 5 out of 5 stars

Odoo's community version is software…

Odoo's community version is software that meets the basic needs of many businesses. It can be quickly deployed both in the cloud and on-premises via Docker.

The interface is very simple and completely uncomplicated, making it easy to learn and start using.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Odoo.sh Deploy plotform issue with high end subscriber

Odoo is an excellent platform for website development, offering great flexibility and features. However, I’ve found it quite challenging to add third-party modules to the platform. As a beginner, I explored several methods to resolve this issue and eventually discovered that Odoo.sh provides an option to manage such integrations.

I was excited to try it, but when I entered my subscription code for the $17.00/month plan to deploy my platform on Odoo.sh, I was disappointed to receive an error message stating, “The provided subscription code does not appear to be valid for Odoo.sh.”

This means I’m unable to deploy my platform or install any third-party modules, which makes it difficult to continue developing my website package — despite having already installed the Odoo app and attempted the deployment process on my desktop. - sure i will give 5 star if solved my problem

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and excellent reply and…

Fast and excellent reply and explanation.

October 16, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hello Lukas,

Thank you so much! 😊
We’re happy to hear you found our reply fast and clear, that’s exactly what we aim for! Do not hesitate to contact us should you need further assistance.

Cheers,

The Odoo Team

Rated 1 out of 5 stars

Hätte ich das mal früher gewusst!

Im Grunde würde Odoo alles bieten was man sich nur wünschen kann.
Sofern er denn funktionieren würde.
Wir haben Odoo jetzt seit 3 Monaten im Einsatz und bereits den 5. Komplettausfall des Kassensystems.

Der Support antwortet TAGE später mit bereits widerlegten Information und schiebt alle Schuld von Odoo.

Das hilft aber niemandem, schon gar nicht dem Anwender. Wir wollen das Problem gelöst haben, nicht wissen wer nicht daran schuld ist.
Es wird in unserem Fall immer wieder auf fiskaly als Schuldigen verwiesen, ohne überhaupt zu prüfen ob die Ausfälle bei fiskaly entfernt zu den Ausfällen des Kassensystems passen.

Und selbst wenn fiskaly hier das Problem wäre ist die Aufgabe des Anwenders nur, seine Unternehmensdaten zu hinterlegen um fiskaly nutzen zu können. Alles andere wird von Odoo übernommen, als Anwender hat man also keine Möglichkeit hier etwas zu ändern!

Alles in allem werde ich zukünftig einen großen Bogen um Odoo machen und jedem meiner Kunden eindringlich davon abraten.

Update zur Antwort von Odoo vom 21.10.2025:
- Odoo has not shifted blame elsewhere, we have conducted all necessary internal investigations to determine whether the issue originated from our side.

This is not shifting the blame elsewhere? If you know that there's an ongoing or recurring problem with fiskaly, why was there no warning or information from your side?
Simply saying "were not the problem, so just shut down your pos until somebody will maybe solve this" does not solve the problem, nor helps the customer in any way.

- In recent weeks, there have been several disruptions on the fiskaly side, which have affected not only Odoo customers. Unfortunately, such external outages can impact the POS system.

See above. In my opinion you can't sell something that relies on an external service an then just do nothing when the external service fails. Your customers paying you money for what you advertise, and so you have to deliver exactly this.

- Our assigned contact person has reached out to you several times offering support, but we did not receive any response.

This is is simply not true, we've answered every ticket until the point where we had to wait to see if the "solution" from your side has helped in any way.
Then your tickets are autoclosing after 7 days so that we can't answer anymore.

October 17, 2025
Unprompted review
Odoo logo

Reply from Odoo

Dear Customer,

Thank you for taking the time to share your feedback. We are truly sorry to hear that you have experienced difficulties with the POS system.

However, we would like to clarify a few points:

- All your support tickets were handled by our team following the first come, first serve principle.

- Odoo has not shifted blame elsewhere, we have conducted all necessary internal investigations to determine whether the issue originated from our side.

- In recent weeks, there have been several disruptions on the fiskaly side, which have affected not only Odoo customers. Unfortunately, such external outages can impact the POS system.

- Our assigned contact person has reached out to you several times offering support, but we did not receive any response.

We completely understand your frustration and want to emphasize that customer satisfaction is very important to us. We remain at your disposal to work together on a stable and lasting solution.

Kind regards,

The Odoo Team

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Rated 5 out of 5 stars

reliable support team

The team is sometimes not willing to understand the customers but in the end they are able to fix every issue on an acceptable timeframe!

October 16, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hello Nagy,

Thank you for your honest feedback!
We’re glad to hear that, despite some initial bumps, our team was able to resolve your issues. We are here for you should you need further assistance.

Kind regards,

The Odoo Team

Rated 5 out of 5 stars

i really appreciate Lan (EN

i really appreciate Lan (EN, VN) for prompt assistance .good staff like her are asset of odoo.
thanks again

October 16, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hi Aman,

Thank you so much for your kind words!
We’re happy to read that Lan was able to assist you quickly, she’s indeed a great asset to our team! We’ll make sure she gets your message.

Kind regards,

The Odoo Team

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Rated 5 out of 5 stars

Two of the best things about Odoo is…

Two of the best things about Odoo is its customization and its support. While you can run open source Odoo for free the support in helping you learn and how to custom Odoo is worth it for at least while you get started with Odoo. I recently was helped out by MYLI in support who went the extra mile to record a video with a suggestion after taking time to understand the business problem I was trying to solve.

October 15, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hello Steven,

Thank you so much for your thoughtful feedback!

We’re glad to see that you value Odoo’s flexibility and our support team’s guidance. MYLI will be thrilled to know his extra effort made a difference, he tends to check Trustpilot now and then ;)

The Odoo Team

Rated 1 out of 5 stars

You have no control and may be locked out at any time.

Absolutely terrible. Locked out of our own business. No customer support. No answers. Unable to upgrade. Everything that was promised was misinformation. If you think you have control of your business... you don't you can be locked out at any time with zero control and no one to help you. Any one looking at risk would not tolerate that kind of risk to a business. Edit after reading review: Odoo was given a month to provide a response from either customer support and complaints as to what happened, why it happened, and what would stop a company being kicked out of their own business for a month! The response is just a "there, there and pay more money to have it on premise". WOW. There is zero care factor involved otherwise this would have been treated as a mission critical failure let alone you are trying to get new business. To potential people considering this software, seriously consider the risk to your data and whether you can function with EVERYTHING in one location to be locked out and no one to help you other than send out an email and wait for up to a week. I am sure your customers would be happy with that. Again, lucky this was a test for us so this is a warning to anyone else.

October 15, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hello,

We’re very sorry to hear about this experience and the issues you are facing.

Our team has already reached out to request a few additional details so we can analyse the situation and provide assistance. Could you please reply to that request for information at your earliest convenience?

Thank you so much.

Kind regards,

The Odoo Team

Rated 5 out of 5 stars

Commercial invoices Odoo

Thanks Myli for the great help. Quick anwser: It was clear what could be done in standard and what would need some further investigation.

October 14, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hello Louisa!

Thank you for your review! 💜

We’re happy to see that MYLI was able to assist you quickly and clearly explain the available options. Do not hesitate to reach out again should you need assistance.

Kind regards,

The Odoo Team

Rated 5 out of 5 stars

Very fast respons

Very fast respons. Correct answers. Overall a very good experience. Thank you Sujal

October 14, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hi Kenneth,

Thank you for your kind feedback! 💜

We’re delighted to hear that Sujal provided quick and accurate support. We’ll make sure your appreciation reaches them, it’s always great to see our team’s efforts recognized. Do not hesitate to contact us again in the future!

Cheers,

The Odoo Team

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Rated 5 out of 5 stars

Amazing Service

October 13, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hello Dilantha,

Thank you so much!
We’re glad to hear you had an amazing experience with our services.

Cheers,

The Odoo Team

Rated 4 out of 5 stars

We are super impressed with how OOdoo Services by Trusted Odoo Partner | Digital TechWorksdoo is…

We are super impressed with how Odoo is transforming business management with its all in one tools. We would love to team up with creative and curious people from your community. No need to have experience, just bring your ideas!!

September 13, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hi Digital TechWorksdoo team!

Thank you so much for your inspiring message!
We’re thrilled to see how Odoo is making a difference for your business. Can’t wait to see what ideas you bring to life and the Odoo Community!

Cheers,

The Odoo Team

Rated 5 out of 5 stars

So many great features

SO many great features, really easy to use and incredible customer service!

Thank you

October 13, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hi Luz!

Thank you so much for your kind words and sharing your opinion about our software.

We’re really happy that you’re enjoying Odoo’s features and finding it easy to use. Never hesitate to reach out to our support team should have a question or an issue.

Cheers,

The Odoo Team

Rated 5 out of 5 stars

Professional and Supportive Team

I had a very positive experience with the Odoo Support team.
They responded quickly, understood the issue clearly, and guided me step by step until the problem was fully resolved.
Their professionalism and dedication to helping users truly stand out.
It’s great to work with a company that takes customer support so seriously.

October 10, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hello,

Thank you so much for your kind words!

We’re happy to read that our support team provided you with a smooth and effective experience. It’s great to know that their professionalism and dedication made a real difference, we’ll be sure to share your feedback with the team!

Kind regards,

The Odoo Team

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Rated 5 out of 5 stars

we appreciate the team demonstrates…

we appreciate the team demonstrates exceptional support and professionalism.
we highly endorse Odoo and will be sure to refer others to your services

October 9, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hello Yasin,

Thank you so much for your feedback!
We’re thrilled to see that you appreciate our team’s support and professionalism. Do not hesitate to contact us again!

Kind regards,

The Odoo Team

Rated 5 out of 5 stars

Odoo

Odoo - a wholesome experience.

October 9, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hi!

Thank you, Tanweer! 💜

We’re happy to read you’ve had a wholesome experience with Odoo. We'll do our best to keep it going ;)

Kind regards

The Odoo Team

Rated 5 out of 5 stars

Easy to use website

User friendly website & one app free feature is great for SMEs

October 7, 2025
Unprompted review
Odoo logo

Reply from Odoo

Hi Angela,

Thank you for your kind words!

We’re glad to see that you’re enjoying Odoo as an SME, and that both the user-friendly interface and the One App Free offer are great :)

The Odoo Team

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