Great experience! Booking was easy with a friendly representative guiding me through the process, the driver was friendly and on time, the coach nice and clean. Also best value around Brighton & Hove.... See more
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National Express Transport Solutions is composed of the UK’s leading coach hire specialists providing ground transport solutions for any occasion, whether you have a small group travel requirement or you’re needing transportation for 1,000+ passengers - we have the travel solutions for you! With over 90 years combined experience, both The Kings Ferry Group and Lucketts Group are long-established providers of corporate travel, private hire, commuter coach services and touring holidays. National Express Transport Solutions is located throughout the South, South-East and East Midlands of England, consisting of 9 of the UK’s biggest coach hire companies; The Kings Ferry, Clarkes of London, Stewarts Coaches, Woods Coaches, Lucketts Travel, Coliseum Coaches, Mortons Travel, Solent Coaches and Worthing Coaches brands. We are an award-winning company within the coaching industry with our outstanding customer service, expert-led sales team and professional and experienced drivers. We have experience in all types of coach hire including contracts with the sporting industry, large scale events and package holidays. There’s a reason we’re rated ‘Excellent’ on TrustPilot. Any vehicle, any time, anywhere.
Contact info
The Travel Centre, Eastcourt Lane, Gillingham, Kent, ME8 6HW, Gillingham, United Kingdom
- 03301 358 469
- quality@thekingsferry.co.uk
- nxts.nationalexpress.com
Replied to 83% of negative reviews
Typically replies within 1 month
Terrible service
Terrible service. Coach was late on both the outgoing and return journey. No one bothered to let us know. Despite us asking numerous times for a coach with an on board toilet for the outward journey we were sent one without a toilet and seats that seemed more suitable for kids. We work with older people. We spent a lot of money on the coach hire and received a v poor service.
Great experience, would recommend
Great experience! Booking was easy with a friendly representative guiding me through the process, the driver was friendly and on time, the coach nice and clean. Also best value around Brighton & Hove. Thank you!
We had one coach break down and another…
We had one coach break down and another turned up 30 minutes late, leaving 50 students waiting in the rain

Reply from Transport Solutions
Friendly and approachable driver
Friendly and approachable driver. Great clean and technologically sound coach. Driver was able to cope with an excitable bunch and responded to changes in plan very well

Reply from Transport Solutions
Honest loyalty delivery service
Juliet was able to provide the coach . Though there was a little misunderstanding from the pickup point. The driver Scott delivered good job everyone was happy with him.
Do not give my email to anyone.

Reply from Transport Solutions
Age UK Bromley & Greenwich - Bromley Well Adult Carers
From the initial contact with Juliet to arrange the booking to the day of the trip, the service was excellent. Juliet is lovely, answered all queries and the booking was smooth. She was very helpful and answered my many queries with patience. The coach was great, the drivers were amazing and so polite and helpful. The coach was there waiting for us early and then picked us up promptly. It was a great service and we will definitely use the service again for future trips.

Reply from Transport Solutions
Patient, Very helpful driver & company, professional. On time
Patient and professional
Driver and management were very helpful. Smooth driving.

Reply from Transport Solutions
Great from start to finish
Great from start to finish; Booking process, coach and coach driver all excellent. I would give more than 5 stars if I could.

Reply from Transport Solutions
Next time we will need a toilet in the bus because of children and adults
Unfortunate that there are no toilets ava in the bus.

Reply from Transport Solutions
We had a great day at the seaside with…
We had a great day at the seaside with the coach journey contributing towards that experience. The coach arrived early, the drivers were friendly, helpful and, most importantly, patient. They adjusted the aircon as we requested and the ride was smooth and easy. On the return the coach was early again and the drivers were patient again. We will certainly be using National Express transport solutions for all our trips.

Reply from Transport Solutions
Norwich trip with teenagers
The outward journey was great the driver was fantastic but the return journey was one that wasnt very pleasant. It was a different coach company and it wasnt a pleasant experience for the children and adults on the coach.

Reply from Transport Solutions
Excellent 👌🏻
Steve and Daniel have been amazing. Helpful, friendly and professional at all times and it has been a pleasure travelling with them.

Reply from Transport Solutions
Overall great
The trip went smoothly without any delays. The bus was clean and comfortable.
The driver was very friendly, approachable and accommodating.
The also driver made an effort to check that the bus was empty after we got off. Overall great!

Reply from Transport Solutions
5* for Steve and Louis
Steve and Louis were exceptional from the start to finish of our school trip to Belgium. They were punctual, safe and accommodating, as well as having a great sense of humour. Highly recommend!

Reply from Transport Solutions
Excellent coaches
Excellent coaches ; coach drivers were so good with the children, really friendly and talkative. A great experience all round for them.

Reply from Transport Solutions
On point with booking and drivers were…
On point with booking and drivers were very good with customers

Reply from Transport Solutions
Smooth journey and prompt departures
Smooth journey and prompt departures. Would reccomend again!

Reply from Transport Solutions
Excellent service from booking to the…
Excellent service from booking to the day of travel

Reply from Transport Solutions

Reply from Transport Solutions
Driver was 30 mins late
Driver was 30 mins late, there was rubbish from previous journeys, the route was through Central London which added time to the journey

Reply from Transport Solutions
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