Transport Solutions Reviews 1,356

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the straightforward and efficient booking process. People appreciate the responsiveness and helpfulness of the staff, noting that inquiries are handled with care and efficiency. Many reviewers specifically commend the drivers for their punctuality, friendliness, and professionalism, which significantly contributed to a positive overall experience. Consumers also value the cleanliness and comfort of the coaches, with many mentioning the smooth and safe journeys. The drivers' accommodating nature and willingness to adapt to changes in plans are frequently mentioned, further enhancing customer satisfaction. Overall, the company is highly regarded for its reliable and high-standard service, making it a preferred choice for various transportation needs.

Based on these reviews

Rated 5 out of 5 stars
Verified

Great experience! Booking was easy with a friendly representative guiding me through the process, the driver was friendly and on time, the coach nice and clean. Also best value around Brighton & Hove.... See more

Rated 5 out of 5 stars
Verified

We had a great day at the seaside with the coach journey contributing towards that experience. The coach arrived early, the drivers were friendly, helpful and, most importantly, patient. They adjusted... See more

Company replied

Rated 5 out of 5 stars
Verified

Initial booking via Clarkes of London. Juliet was an amazing first contact who made the process easy to understand and navigate. She was very flexible with changes and very reassuring. Kingsferry were... See more

Company replied

Rated 5 out of 5 stars

School Ski Trip to Austria - Jamie & Frank were great, it was a pleasure having them drive our school trip to and from Austria. They were both friendly, chatty and great with the students, providing... See more

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Rated 5 out of 5 stars
Verified

We had booked coaches for 3 days in total. The coach drivers who took us to and from the airport on Monday and Friday were courteous and professional. I would like to pass on my personal thanks to our... See more

Company replied

Rated 5 out of 5 stars
Verified

From the initial contact with Juliet to arrange the booking to the day of the trip, the service was excellent. Juliet is lovely, answered all queries and the booking was smooth. She was very helpful a... See more

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Rated 5 out of 5 stars
Verified

The coach arrived at the first pick-up point ahead of the allotted time, even though it had had to travel down from London to Medway at rush-hour time. The driver was very pleasant and courteous and,... See more

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Rated 5 out of 5 stars
Verified

Friendly and approachable driver. Great clean and technologically sound coach. Driver was able to cope with an excitable bunch and responded to changes in plan very well

Company replied

Rated 5 out of 5 stars
Verified

On the day of my booking, there were traffic restrictions in London. A situation was therefore created where drivers were unable to arrive at the meeting point at the time of the appointment. It... See more

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Rated 3 out of 5 stars
Verified

The driver on out outward journey was excellent and could not have been more helpful, our return driver did not help to load or unload the coach and did not even get out of her seat to check that the... See more

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Rated 5 out of 5 stars
Verified

The 2 coaches we booked arrived on time and were perfectly clean. From the minute we met both drivers they were friendly, and professional. We are an older persons charity and we were taking people ou... See more

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Rated 5 out of 5 stars

Steve is a great driver, reliable and very friendly and accommodating to requests and sometimes last minute changes. It was a pleasure to be driven by him for the week. The coach was clean, comfortabl... See more

Company replied

Rated 5 out of 5 stars
Verified

Dave our driver really represented your company with excellence. He made us feel very welcome and safe. He was very understanding and committed. Our journey was enjoyably and we just want to say than... See more

Company replied

Rated 5 out of 5 stars
Verified

We had a coach to take our children to the young voices event. The driver Carl was absolutely brilliant, his communication was excellent, enabling us to know exactly where to meet him upon pick up in... See more

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Rated 5 out of 5 stars

Just back from our school trip (45 children, 5 members of staff) to Aachen and Köln from Norfolk. Our driver Steve was absolutely fantastic! He was loved by the children and staff alike, we felt safe... See more

Company replied

Rated 5 out of 5 stars

Jamie was absolutely fantastic from start to finish. He went above and beyond in the care for our group, from speaking to students about potential careers, to catering to their music tastes. His profe... See more

Company replied

Rated 5 out of 5 stars
Verified

The quote was sent to me very quickly and it was actually cheaper than many other companies I compared it with. When I had to make last-minute updates to my booking (which was on a few occasions) I ne... See more

Company replied

Rated 5 out of 5 stars

National Express were our transport to a 5 day international netball tournament in Paris, and our driver Jamie was fantastic. The coach was really nice and the journeys were smooth, easing some of our... See more

Company replied

Rated 5 out of 5 stars

Steve and Louis were exceptional from the start to finish of our school trip to Belgium. They were punctual, safe and accommodating, as well as having a great sense of humour. Highly recommend!

Company replied

Rated 5 out of 5 stars
Verified

Juliet was able to provide the coach . Though there was a little misunderstanding from the pickup point. The driver Scott delivered good job everyone was happy with him. Do not give my email to anyon... See more

Company replied

Rated 5 out of 5 stars
Verified

Transport solutions provide a good service at a competitive price. The booking process was straightforward, prompt and efficient. Service on the day was exactly what we paid for and on time. The drive... See more

Rated 5 out of 5 stars
Verified

Scheduling our coach for hire was easy. Our driver arrived a full 30 minutes early, he helped load our luggage, the coach was clean, and the ride was comfortable. We arrived at our destination right... See more

Company replied

Rated 5 out of 5 stars

Steve has been great and played a huge part in a smooth running trip. Always helpful and keen to ensure that all our coach journeys were hassle free! Really enjoyed his company and taste in music!

Company replied

Rated 5 out of 5 stars
Verified

The trip went smoothly without any delays. The bus was clean and comfortable. The driver was very friendly, approachable and accommodating. The also driver made an effort to check that the bus was... See more

Company replied

Rated 5 out of 5 stars
Verified

The services we had from the drivers were really good! They arrived on time for the pick up. We had to be at our destination at certain to play the kickoff time as we left on the day. But thanks to th... See more

Company replied

Rated 5 out of 5 stars
Verified

Our 2 coach drivers (Ricardo and Mark) were absolutely fantastic. A very professional and friendly service. Will certainly to book our school trips again.

Company replied

Rated 5 out of 5 stars
Verified

Cooperated more than 5 year, they always doing their businesses in high standard, they are reliable, helpful and honest. Thanks for all their service and support.

Company replied

Rated 5 out of 5 stars
Verified

Very efficient booking system and lovely staff members who helped with our enquiries. Coaches were on time and the coach drivers was welcoming.

Company replied

Rated 3 out of 5 stars
Verified

The outward journey was great the driver was fantastic but the return journey was one that wasnt very pleasant. It was a different coach company and it wasnt a pleasant experience for the children and... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent coaches ; coach drivers were so good with the children, really friendly and talkative. A great experience all round for them.

Company replied

Rated 5 out of 5 stars

Steve and Daniel have been amazing. Helpful, friendly and professional at all times and it has been a pleasure travelling with them.

Company replied

Rated 5 out of 5 stars

As the local ski rep for the Kings Langley School at the Austrian resort of Saalbach/Zell am See/Kaprun, from 5th to 11th April of this year, I not only had an excellent, very professional cooperatio... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service, on time , professional, clean coach, with super lovely drivers. We are a school and we really enjoyed the service

Company replied

Rated 5 out of 5 stars
Verified

Great from start to finish; Booking process, coach and coach driver all excellent. I would give more than 5 stars if I could.

Company replied

Rated 5 out of 5 stars
Verified

Really friendly driver, clean coach perfect timing at beginning of the day and end of the day. Would definitely recommend.

Company replied

Rated 5 out of 5 stars
Verified

The service was very efficient with the driver being on time. He was very professionally dressed and respectable. Also, very friendly.

Company replied

Rated 5 out of 5 stars
Verified

Driver was on time, friendly, helpful, and careful. Coach was comfortable, clean, and spacious. Excellent trip for all our guests! Thank you!

Company replied

Rated 5 out of 5 stars
Verified

The coach was clean efficient quiet.aircon was perfect . Your gents were great .really nice chaps ..everyone liked them. They got us there in really good time .. tad too early back to the receptio... See more

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Rated 5 out of 5 stars
Verified

Nigel was an excellent driver. He arrived on time and we reached our destination when he said we would. A really nice person

Company replied

Rated 5 out of 5 stars
Verified

Matt the driver was amazing, felt very safe on the journey and he was very patient when we got to the Excel london.

Company replied

Rated 5 out of 5 stars
Verified

Very comfortable coach and spotlessly clean. Arrived on time. Coach driver friendly and very accommodating.

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Rated 5 out of 5 stars
Verified

Very efficient. Very clean and luxurious coach. Benson, the driver, was really pleasant and helpful.

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Rated 5 out of 5 stars
Verified

Everything went according to plan. All very efficient and everyone was helpful leaving all passengers very happy

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Rated 4 out of 5 stars
Verified

Drivers were competent and on time. Customer service was great when a student left her phone on the bus. They found it and sent it to her parents.

Company replied

Rated 5 out of 5 stars
Verified

Lovely coach The driver was very patient and accommodating and the whole experience was god thank you.

Company replied

Rated 5 out of 5 stars

Friendly and professional experience from both drivers who took me and my school group to Belgium earlier this week.

Company replied

Rated 5 out of 5 stars
Verified

clean coach, drivers amazing and smooth journey to and from London .. Will definitely book again.

Company replied

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Company details

  1. Bus and Coach Company

Written by the company

National Express Transport Solutions is composed of the UK’s leading coach hire specialists providing ground transport solutions for any occasion, whether you have a small group travel requirement or you’re needing transportation for 1,000+ passengers - we have the travel solutions for you! With over 90 years combined experience, both The Kings Ferry Group and Lucketts Group are long-established providers of corporate travel, private hire, commuter coach services and touring holidays. National Express Transport Solutions is located throughout the South, South-East and East Midlands of England, consisting of 9 of the UK’s biggest coach hire companies; The Kings Ferry, Clarkes of London, Stewarts Coaches, Woods Coaches, Lucketts Travel, Coliseum Coaches, Mortons Travel, Solent Coaches and Worthing Coaches brands. We are an award-winning company within the coaching industry with our outstanding customer service, expert-led sales team and professional and experienced drivers. We have experience in all types of coach hire including contracts with the sporting industry, large scale events and package holidays. There’s a reason we’re rated ‘Excellent’ on TrustPilot. Any vehicle, any time, anywhere.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars
Verified

Terrible service

Terrible service. Coach was late on both the outgoing and return journey. No one bothered to let us know. Despite us asking numerous times for a coach with an on board toilet for the outward journey we were sent one without a toilet and seats that seemed more suitable for kids. We work with older people. We spent a lot of money on the coach hire and received a v poor service.

October 23, 2025
Rated 5 out of 5 stars
Verified

Great experience, would recommend

Great experience! Booking was easy with a friendly representative guiding me through the process, the driver was friendly and on time, the coach nice and clean. Also best value around Brighton & Hove. Thank you!

October 12, 2025
Rated 2 out of 5 stars
Verified

We had one coach break down and another…

We had one coach break down and another turned up 30 minutes late, leaving 50 students waiting in the rain

September 27, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for your feedback, please accept our apologies for the issues experienced. If you could please send further details to quality@nationalexpress.com we can investigate further.

We look forward to hearing from you.

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

Friendly and approachable driver

Friendly and approachable driver. Great clean and technologically sound coach. Driver was able to cope with an excitable bunch and responded to changes in plan very well

September 14, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for your positive review, we're pleased to hear you enjoyed travelling with us. We'll be sure to pass on your kind words to your driver and the rest of the team.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

Honest loyalty delivery service

Juliet was able to provide the coach . Though there was a little misunderstanding from the pickup point. The driver Scott delivered good job everyone was happy with him.
Do not give my email to anyone.

August 30, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for your review, we'll be sure to pass on your positive comments to Juliet and your driver Scott.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

Age UK Bromley & Greenwich - Bromley Well Adult Carers

From the initial contact with Juliet to arrange the booking to the day of the trip, the service was excellent. Juliet is lovely, answered all queries and the booking was smooth. She was very helpful and answered my many queries with patience. The coach was great, the drivers were amazing and so polite and helpful. The coach was there waiting for us early and then picked us up promptly. It was a great service and we will definitely use the service again for future trips.

September 4, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for taking the time to leave us a positive review. We're delighted to hear you enjoyed booking and travelling with us and will be sure to pass on your kind comments to Juliet and your drivers.

We look forward to welcoming you on board again in the future!

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

Patient, Very helpful driver & company, professional. On time

Patient and professional
Driver and management were very helpful. Smooth driving.

August 31, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for your review, we're pleased to hear you enjoyed travelling with our drivers and will pass on your kind comments.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

Great from start to finish

Great from start to finish; Booking process, coach and coach driver all excellent. I would give more than 5 stars if I could.

August 20, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for your kind words, we're delighted to hear you enjoyed booking and travelling with us.

We hope to welcome you on board again in the future!

With kind regards,
After Sales & Client Support Team

Rated 3 out of 5 stars
Verified

Next time we will need a toilet in the bus because of children and adults

Unfortunate that there are no toilets ava in the bus.

August 14, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for your feedback, and we sincerely apologise for the inconvenience caused by the lack of a toilet on the coach. We will do our best to ensure a coach with toilet facilities is arranged for any future trips.

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

We had a great day at the seaside with…

We had a great day at the seaside with the coach journey contributing towards that experience. The coach arrived early, the drivers were friendly, helpful and, most importantly, patient. They adjusted the aircon as we requested and the ride was smooth and easy. On the return the coach was early again and the drivers were patient again. We will certainly be using National Express transport solutions for all our trips.

August 3, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for taking the time to leave us a review, we're delighted to hear you had a great seaside trip with us. We'll be sure to pass on your kind comments to your drivers and the rest of the team.

We look forward to welcoming you on board again!

With kind regards,
After Sales & Client Support Team

Rated 3 out of 5 stars
Verified

Norwich trip with teenagers

The outward journey was great the driver was fantastic but the return journey was one that wasnt very pleasant. It was a different coach company and it wasnt a pleasant experience for the children and adults on the coach.

August 2, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for your review, we're pleased that you enjoyed your outbound journey with us but sorry to hear the return journey wasn't as successful. If you could please forward more details to quality@nationalexpress.com we can investigate this further.

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars

Excellent 👌🏻

Steve and Daniel have been amazing. Helpful, friendly and professional at all times and it has been a pleasure travelling with them.

July 19, 2025
Unprompted review
Transport Solutions logo

Reply from Transport Solutions

Thank you for your positive review, we'll be sure to pass on your kind words to Steve and Daniel!

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

Overall great

The trip went smoothly without any delays. The bus was clean and comfortable.
The driver was very friendly, approachable and accommodating.
The also driver made an effort to check that the bus was empty after we got off. Overall great!

July 7, 2025
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Reply from Transport Solutions

Thank you for taking the time to leave us a positive review, we're delighted to hear you had a good experience travelling with us.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars

5* for Steve and Louis

Steve and Louis were exceptional from the start to finish of our school trip to Belgium. They were punctual, safe and accommodating, as well as having a great sense of humour. Highly recommend!

July 5, 2025
Unprompted review
Transport Solutions logo

Reply from Transport Solutions

Thank you for your positive review, it's great to hear you had a good experience travelling with our drivers - we'll be sure to pass on your kind feedback.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

Excellent coaches

Excellent coaches ; coach drivers were so good with the children, really friendly and talkative. A great experience all round for them.

July 3, 2025
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Reply from Transport Solutions

Thank you for your review, we're delighted to hear you had a good experience travelling with our drivers.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

On point with booking and drivers were…

On point with booking and drivers were very good with customers

June 23, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for your positive review, we'll be sure to pass on your kind feedback to our drivers.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

Smooth journey and prompt departures

Smooth journey and prompt departures. Would reccomend again!

June 18, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for your review, it's great to hear our driver was punctual and you enjoyed the journey.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

Excellent service from booking to the…

Excellent service from booking to the day of travel

June 22, 2025
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Reply from Transport Solutions

Thank you for review, we're delighted to hear you were pleased with our service.

We hope to welcome you on board again soon!

With kind regards,
After Sales & Client Support Team

Rated 5 out of 5 stars
Verified

Great service

Great service, clean coach, friendly drivers, arrived early!

June 8, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for your positive review.

We hope to welcome you on board again in the future.

With kind regards,
After Sales & Client Support Team

Rated 2 out of 5 stars
Verified

Driver was 30 mins late

Driver was 30 mins late, there was rubbish from previous journeys, the route was through Central London which added time to the journey

May 12, 2025
Transport Solutions logo

Reply from Transport Solutions

Thank you for your feedback, we're sorry to hear your hire was affected by traffic delays. We will address the issue of the cleanliness of the vehicle with our operations department.

Apologies again that this hire did not meet our usual high levels of service.

With kind regards,
After Sales & Client Support Team

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