My go-to kpop shop for new releases! I usually buy pre-order/limited versions from Nolae and they have always arrived in perfect condition. It is noticeable that the packaging is done with care, spe... See more
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About Nolae
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Nolae is a European K-Pop Shop, with the mission to make K-Pop products easily accessible for European fans. We offer a huge range of products including albums, lightsticks, season's greetings, plushies and many more. Check out our website and get yourself the newest products from BTS, Stray Kids, Enhypen, TXT, Blackpink or any other group you desire! :)
Contact info
Gneisenaustraße 10, 10961, Berlin, Germany
- info@nolae.de
- nolae.de
Replied to 23% of negative reviews
Typically replies within 48 hours
Long to arrive
It’s been a month since I bought 2 albums (1 pre-order included) and it still hasn’t arrived. Very disappointing.
I recommend it!
My go-to kpop shop for new releases!
I usually buy pre-order/limited versions from Nolae and they have always arrived in perfect condition. It is noticeable that the packaging is done with care, specially if there are extra photocards.
Although the shipping takes some time for pre-orders, this is clearly communicated through emails and the release calendar. In contrast, the shipping for my Stray Kids Lightstick was very quick.
Extreme Shipping Delays and Poor Communication (Over 5 Weeks Late)
I placed an an order for the BLACKPINK - OFFICIAL LIGHT STICK SPECIAL EDITION (a pre-order item) on August 15th.
I initially received an email on August 18th stating that the shipment was "set for End of August." Now, it is September 29th, and my order is over a month late.
The communication since then has been unacceptable. Instead of providing a firm, accurate update, I have been receiving vague emails every two weeks simply informing me of yet another delay. The initial pre-order email promised shipment once all items were ready. Given this continuous cycle of delay messages, I have completely lost confidence that I will ever receive this product, and I am now concerned that the item I eventually receive will be a standard restock version, not the exclusive pre-order edition I paid for by ordering early.
This level of delay and consistently shifting timelines, especially for an item that was supposed to ship in August and was ordered specifically as a pre-order, shows a severe issue with inventory management and customer service follow-through. A delay of this magnitude without a clear resolution plan is deeply disappointing.
Update on Resolution: Due to the extreme and ongoing delay (now over five weeks late), the company offered me a choice between free cancellation or complementary "freebies" as compensation. While I am glad the item is finally shipping, the stress and confusion caused by the extended delay and poor inventory/communication management remain deeply disappointing. My expectation is that the light stick will now ship as promised, and I will receive the tracking information without further delays.
this website is a big scam
I placed an order on the 8th of august, it still hasn’t been shipped (it’s mid September) and no one answers my emails regarding this issues, plus it is not possible to cancel an order from the app.
This website is a pure scam hidden behind nice colors. I want my money back.
They are selling albums they dont have…
They are selling albums they dont have and waiting time is weeks. Im truly dissapointed in their way to sell and handle things.
I've been ordering kpop albums for…
I've been ordering kpop albums for almost 10 years now, from pretty much sites from EVERYWHERE and never got a better experience than with Nolae. They are very careful with the packaging, they have a lot of ways you can earn points and get a discount and if you live in Europe you won't get any additional taxes (like it happens most of the time by ordering from korean/american websites) when you check out. They have a lot of choices but the prices are obviously a bit higher than the ones from korean websites bc they order them from official agencies' sites, sometimes even though the items are "in stock" they may take longer bc they still haven't arrived (it happens most of the time when you do preorders but they have a calendar for that too and it says when they will ship your package, just explore the site you'll find everything). I bought a Joohoney "Lights" album for a friend and they only had random ver. option, but I messaged them asking if I could get a ver.3 (the one my friend like) and they told me they couldn't make me pick, but then when the package arrived I got a ver.3, even getting the preorder benefits stickers and mini poster🩷 Loving it
I bought 3 items off nolae all in stock...
I bought 3 items off nolae all in stock it said on the app. " weeks go by they send an email saying customs to send katseye album from korea to their warehouse is taking a long time (even though it said on their app it was in stock) I ordered it on 5 july havent recieved it yet only got a shipping conformation today. Back tracking - i asked for a refund 2 weeks ago they said no problem, i ask today where the refund is and they say they didnt put in a cancelation because i didnt say the words I want a refund ( i said i will go with the refund thanks) - will never order from them again.
Refuse to comply with the German right of withdrawal
Apart from the partly problematic waiting time for shipments due to a very poorly implemented online shop (that shows articles as available, then they aren't), the main problem I have is the customer service and their behaviour with regards to the returning of items.
Within Germany, as a customer I have the right to return ordered items within 14 days, regardless of them being opened or not. Nolae refuses to honor that law and classifies opened lightstick boxes the same as i.e. hygienic products, effectively saying they cannot be returned. This is a known issue with smaller shops, but still annoys me to the core.
As a buyer, make sure you know what you want - you cannot send the stuff back! Probably order your merch at imusic, they are a lot cheaper anyways (and do serious business at least).
Great place!
Great website and amazing delivery. Every time I order from there the package is always intact. It’s always covered in layers of tightly wrapped bubble wrap, to protect it from being bend, ripped, soaked in water or damaged in other ways! Lovely place, I always order from there :)
I recommend it.
My package came pretty fast in 5 days, nothing was missing and the album was really protected, but there was a little damage on the photocard holder, In total I really recommend Nolae and I will continue ordering from this website in the future. Keep it up Nolae :)
everything came in good quality!
everything came in good quality!! I love bathing with you
Great selection of items which is…
Great selection of items which is dificult to find somewhere else
Definitely recommend
I've been ordering from this website for well over a year now, and it exceeds expectations in my opinion. First of all, the communication is superb. If your package is delayed or if theres any other faults, they will e-mail you and keep you up to date. Secondly, the packaging of the products makes sure that the products are safely protected during shipment and the products themselves are of high quality. Finally, the website offers a huge variety of k-pop merch, and there is plenty of opportunities for discounts. This is my go-to website when ordering k-pop albums. Keep it up Nolae!
Best app ever
If you are from Europe you must buy here because it’s the best app you can use to buy K-pop products. The delivery is always safe and without any problem. And something even more important is that their employees and manager in my case, are so kind and respectful
where the hell is my order🤨🙄 ive been…
where the hell is my order🤨🙄 ive been waiting so many days
n1 choice
Never had a problem! Everything that I’ve ordered so far has come to me safely thanks to the good packaging!!! Good quality on the albums and everything else. Nolae is my top choice on ordering albums or anything K-pop related 🩷
Workig well, fairly fast delivery
Quality products, delivered quite fast from Germany to other EU location with tracking. Would order again!
The worst site
The worst site. I ordered one k pop album before Christmas and nener received shipping information or anything else. I think I lost my money.

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