Nolae Reviews 15,715

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the wide selection of original products, reasonable prices, and meticulous packaging with personalized touches. Many highlight the fast and reliable delivery service, with orders arriving in good condition and within the promised timeframe. Consumers also value the proactive communication regarding order status and updates, as well as the care taken to protect items during shipping. People find the website and app user-friendly, making it easy to find products and information. The company is also praised for its excellent customer service, with quick and helpful responses to inquiries and efficient resolution of any issues. Many reviewers express their intention to continue ordering from this shop due to its trustworthiness and overall pleasant shopping experience.

Based on these reviews

Rated 5 out of 5 stars

My go-to kpop shop for new releases! I usually buy pre-order/limited versions from Nolae and they have always arrived in perfect condition. It is noticeable that the packaging is done with care, spe... See more

Rated 5 out of 5 stars
Verified

I think it's a favorite K-pop shop in Europe🩷, choice in albums and fast delivery (shipping costs a bit expensive but I understand). I love the concept of mystery albums and mystery photocards,�... See more

Rated 5 out of 5 stars

I've been ordering from this website for well over a year now, and it exceeds expectations in my opinion. First of all, the communication is superb. If your package is delayed or if theres any other f... See more

Rated 5 out of 5 stars

Great website and amazing delivery. Every time I order from there the package is always intact. It’s always covered in layers of tightly wrapped bubble wrap, to protect it from being bend, ripped, soa... See more

Rated 5 out of 5 stars
Verified

From start to finish everything worked out perfectly. I could anxiously keep updating their shipment tracker page as one do and they would also send me email with updates. The package arrived all in... See more

Rated 5 out of 5 stars

So..before Easter I did an order. Unfortunately, the package never came,so I send an email to Nolae and luckily they took good care of it and reship it to me free. Of course it took some time and unfo... See more

Rated 5 out of 5 stars
Verified

Lovely Runner OST arrived in perfect condition and the rolled poster was bubble-wrapped for extra protection. Not my first order (others were magazines) and each purchase I’ve received was packed with... See more

Rated 5 out of 5 stars
Verified

For more than three years I’ve been shopping in Nolae and every time the experience has been wonderful. Never a missing item and always those cute stickers from the shop and extra goodies like the Nol... See more

Rated 5 out of 5 stars

I've been ordering kpop albums for almost 10 years now, from pretty much sites from EVERYWHERE and never got a better experience than with Nolae. They are very careful with the packaging, they have a... See more

Rated 5 out of 5 stars
Verified

Highly recommend purchasing from Nolae if you’re a European kpop/kdrama fan! They have a huge selection of albums and merch. Shipping is quite fast, and everything comes wrapped really well in bubble... See more

Rated 4 out of 5 stars
Verified

I ordered the blackpink lightstick and an nmixx photocard of kyujin of their a midsummer nmixx's dream album. The lightsick was really well-preserved and gave off a beautiful aura. However, the photoc... See more

Rated 5 out of 5 stars
Verified

My package arrived within the promised timeframe. Even though I had to make a change to the delivery method, everything went smoothly and exactly as planned, which made me very happy. The whole proces... See more

Rated 5 out of 5 stars
Verified

The order was delivered within very few days in good condition, I was always informed about the processing status of my order. Hence, the package included a card with my name hand-written on it (+ som... See more

Rated 5 out of 5 stars
Verified

Everything was great. I’ve ordered from Nolae like twice now and both times I was very pleased. The website and app are very well made and I could find everything (including shipping costs and deliv... See more

Rated 4 out of 5 stars
Verified

My experience was great so far. There were delayed delivery, but the team kept me updated via mail. However, there is some technical issues with their website. I couldn’t login to my account and I tri... See more

Rated 5 out of 5 stars

Excellent customer service, fast and in perfect condition! Before registering, I called for support (many times :) ) and Tan was very very patient. I had one pre-order item, so I asked to wait... See more

Rated 5 out of 5 stars
Verified

I have ordered a few times now from Nolae and each time I had a very pleasant experience! The products are all original, there is a lot of variety, the prices are normal for the european market, and t... See more

Rated 5 out of 5 stars

If you are from Europe you must buy here because it’s the best app you can use to buy K-pop products. The delivery is always safe and without any problem. And something even more important is that the... See more

Rated 5 out of 5 stars

Even though it takes forever to receive an album (I know it’s not your fault, no worries) I've never had any issues with the quality. Every album has arrived in perfect condition, as it should. The re... See more

Rated 3 out of 5 stars

I bought 3 items off nolae all in stock it said on the app. " weeks go by they send an email saying customs to send katseye album from korea to their warehouse is taking a long time (even though it sa... See more

Rated 5 out of 5 stars
Verified

Ordering went easy and delivery went a lot faster compared to other K-Pop shops I've used for delivery to the Netherlands. Was kept up to date once the order was packed and handed over to the frei... See more

Rated 5 out of 5 stars
Verified

Nolae is a fantastic business! Every time I have ordered from them my items have turned up perfectly packaged in great condition. A huge plus is their stream of communication when something may be del... See more

Rated 5 out of 5 stars

everything was great ! its my first time buying from them and the album arrived nicely and even sooner than expected (it was a preorder item and it said mid june,arrived on the 8th,also next day after... See more

Rated 5 out of 5 stars
Verified

I pre-ordered a set of the Romance Untold Albums by Enhypen as a present for my sister this time. As I already ordered at Nolea before, I didn't have any second thoughts. The company is very trustwort... See more

Rated 5 out of 5 stars
Verified

The website was easy to navigate and use, the online payment was simple and secure and the bought items were shipped out fast given the circumstances (had a pre-order). The order notifications wer... See more

Rated 5 out of 5 stars
Verified

My order was sent immediately once the store received the items (trust me i saw it on tiktok). It was well packaged, and surprisingly the albums were in a very good condition, not even dented or defor... See more

Rated 5 out of 5 stars

Nolae it's just perfect!Here in my country doesn't have many kpop albums.Nolae has exactly what I want to buy and the good part is that albums comes with special photocards like lucky draw,apple musi... See more

Rated 5 out of 5 stars

Shipping is super fast, the package arrived in less than a week to Hungary. Packed well, albums protected and not missing a single thing! I had the best ordering experience, already planning on making... See more

Rated 4 out of 5 stars
Verified

The quality was great just like always (was my third time ordering) and I loved everything. Four stars only though because I had to wait two months for my order to be shipped out even tho I pre ordere... See more

Rated 4 out of 5 stars
Verified

Nolae delivered my order safely and everything was damaged. The packaging is really cute and thoughtfully put together. My only issue was that it took more than a month to be delivered. Although th... See more

Rated 5 out of 5 stars
Verified

The products came in no time and in perfect conditions. They also wrote a sweet note and gave me some free stickers. I will absolutely order again from their site, especially since there's a great va... See more

Rated 4 out of 5 stars
Verified

The product shipped a month later than it was supposed to,although I believe it was propably due to the Korean supplier. The product itself arrived in perfect condition,well packaged and it was exactl... See more

Rated 5 out of 5 stars
Verified

It's just so simple, trustworthy and easy! Plus there's fast delivery :D I actually ordered from this website many times before on a guest account, but I made one now since I practically got addicted... See more

Rated 5 out of 5 stars
Verified

Super at giving updates online! And great communication with customers, I always order from here and everything is 100% genuine and always comes greatly packed with no damage. I Will always order from... See more

Rated 5 out of 5 stars
Verified

The products were exactly as expected, safely packed and the shipping was quicker than i expected! (cute freebie stickers too haha!) Overall i have no complaints about my first nolae order, I'll defi... See more

Rated 5 out of 5 stars
Verified

Everything arrived safely and in good condition. Communication for a sold out item and it's compensation also went without any problems and fast. I liked the little surprise that was put as freebie in... See more

Rated 4 out of 5 stars
Verified

Albums came in a good condition. But I purchased a photocard bundle of 5 photocards. So I expected 5 photocards, I only did get 4 and one button member „card“. This made me a little mad because I ex... See more

Rated 5 out of 5 stars
Verified

The service was amazing, products arrived all early, correct and complete, safe with no damage as well. Prices are good enough, I like the bigger variety available in the shop of the newer stuff I bou... See more

Rated 3 out of 5 stars

I placed an an order for the BLACKPINK - OFFICIAL LIGHT STICK SPECIAL EDITION (a pre-order item) on August 15th. I initially received an email on August 18th stating that the shipment was "se... See more

Rated 4 out of 5 stars
Verified

The good arrived perfectly fine! Good packaging and I loved also the stickers you gifted me. The only downside was the delivery. I was at home but the delivery man didn't ring the bell, they left wit... See more

Rated 5 out of 5 stars

I have recently put down a few different orders, everything arrived carefully packaged and swiftly, considering I am ordering from a different EU country. At some point i needed a refund, the staff wa... See more

Rated 5 out of 5 stars
Verified

I always had trouble finding kpop albums that are affordable and ship to my country. Nolae did not disappoint:) They shipped my album quite fast and came in perfect condition. Thank you nolae!!

Rated 5 out of 5 stars
Verified

Really good customer service! There was a system error that led to one of the albums in my order not registering. When I wrote to ask about it, I immediately got a kind reply with many apologies an... See more

Rated 5 out of 5 stars

They kept me informed through the whole process and the I received the package in a relatively short time. Nedless to say the package was received intact and perfect. Probably if I want to buy some mo... See more

Rated 5 out of 5 stars
Verified

Until now it’s just perfect, the shipping doesn’t take long and I always get updated on where my package is right now so I know when I should be home, the prices are fair and the stuff never arrived... See more

Rated 5 out of 5 stars
Verified

Nolae is always a reliable source for Kpop Albums, Merch etc. Just keep in mind that Pre Orders usually take longer than on other Onlineshops.

Rated 5 out of 5 stars

I've ordered once and it was amazing i pre ordered the cosmic album and ordered taste of love both came amazing and shipped fast (it took 1week to arrive after it shipped) And the albums had everythi... See more

Rated 5 out of 5 stars
Verified

I pre-ordered 2 Dreamcatcher Albums and had no problems ordering them. When the item was available in Germany, shipping from Nolae was very quick. Everything arrived well packaged and even with the pr... See more

Rated 5 out of 5 stars

My package came pretty fast in 5 days, nothing was missing and the album was really protected, but there was a little damage on the photocard holder, In total I really recommend Nolae and I will co... See more

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Company details

  1. Music Store
  2. CD Store

About Nolae

Written by the company

Nolae is a European K-Pop Shop, with the mission to make K-Pop products easily accessible for European fans. We offer a huge range of products including albums, lightsticks, season's greetings, plushies and many more. Check out our website and get yourself the newest products from BTS, Stray Kids, Enhypen, TXT, Blackpink or any other group you desire! :)


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
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2-star
1-star

Replied to 23% of negative reviews

Typically replies within 48 hours


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Rated 5 out of 5 stars

I recommend it!

My go-to kpop shop for new releases!
I usually buy pre-order/limited versions from Nolae and they have always arrived in perfect condition. It is noticeable that the packaging is done with care, specially if there are extra photocards.
Although the shipping takes some time for pre-orders, this is clearly communicated through emails and the release calendar. In contrast, the shipping for my Stray Kids Lightstick was very quick.

October 1, 2025
Unprompted review
Rated 3 out of 5 stars

Extreme Shipping Delays and Poor Communication (Over 5 Weeks Late)

I placed an an order for the BLACKPINK - OFFICIAL LIGHT STICK SPECIAL EDITION (a pre-order item) on August 15th.

I initially received an email on August 18th stating that the shipment was "set for End of August." Now, it is September 29th, and my order is over a month late.

The communication since then has been unacceptable. Instead of providing a firm, accurate update, I have been receiving vague emails every two weeks simply informing me of yet another delay. The initial pre-order email promised shipment once all items were ready. Given this continuous cycle of delay messages, I have completely lost confidence that I will ever receive this product, and I am now concerned that the item I eventually receive will be a standard restock version, not the exclusive pre-order edition I paid for by ordering early.

This level of delay and consistently shifting timelines, especially for an item that was supposed to ship in August and was ordered specifically as a pre-order, shows a severe issue with inventory management and customer service follow-through. A delay of this magnitude without a clear resolution plan is deeply disappointing.

Update on Resolution: Due to the extreme and ongoing delay (now over five weeks late), the company offered me a choice between free cancellation or complementary "freebies" as compensation. While I am glad the item is finally shipping, the stress and confusion caused by the extended delay and poor inventory/communication management remain deeply disappointing. My expectation is that the light stick will now ship as promised, and I will receive the tracking information without further delays.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

this website is a big scam

I placed an order on the 8th of august, it still hasn’t been shipped (it’s mid September) and no one answers my emails regarding this issues, plus it is not possible to cancel an order from the app.
This website is a pure scam hidden behind nice colors. I want my money back.

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

I've been ordering kpop albums for…

I've been ordering kpop albums for almost 10 years now, from pretty much sites from EVERYWHERE and never got a better experience than with Nolae. They are very careful with the packaging, they have a lot of ways you can earn points and get a discount and if you live in Europe you won't get any additional taxes (like it happens most of the time by ordering from korean/american websites) when you check out. They have a lot of choices but the prices are obviously a bit higher than the ones from korean websites bc they order them from official agencies' sites, sometimes even though the items are "in stock" they may take longer bc they still haven't arrived (it happens most of the time when you do preorders but they have a calendar for that too and it says when they will ship your package, just explore the site you'll find everything). I bought a Joohoney "Lights" album for a friend and they only had random ver. option, but I messaged them asking if I could get a ver.3 (the one my friend like) and they told me they couldn't make me pick, but then when the package arrived I got a ver.3, even getting the preorder benefits stickers and mini poster🩷 Loving it

September 3, 2025
Unprompted review
Rated 3 out of 5 stars

I bought 3 items off nolae all in stock...

I bought 3 items off nolae all in stock it said on the app. " weeks go by they send an email saying customs to send katseye album from korea to their warehouse is taking a long time (even though it said on their app it was in stock) I ordered it on 5 july havent recieved it yet only got a shipping conformation today. Back tracking - i asked for a refund 2 weeks ago they said no problem, i ask today where the refund is and they say they didnt put in a cancelation because i didnt say the words I want a refund ( i said i will go with the refund thanks) - will never order from them again.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Refuse to comply with the German right of withdrawal

Apart from the partly problematic waiting time for shipments due to a very poorly implemented online shop (that shows articles as available, then they aren't), the main problem I have is the customer service and their behaviour with regards to the returning of items.

Within Germany, as a customer I have the right to return ordered items within 14 days, regardless of them being opened or not. Nolae refuses to honor that law and classifies opened lightstick boxes the same as i.e. hygienic products, effectively saying they cannot be returned. This is a known issue with smaller shops, but still annoys me to the core.

As a buyer, make sure you know what you want - you cannot send the stuff back! Probably order your merch at imusic, they are a lot cheaper anyways (and do serious business at least).

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great place!

Great website and amazing delivery. Every time I order from there the package is always intact. It’s always covered in layers of tightly wrapped bubble wrap, to protect it from being bend, ripped, soaked in water or damaged in other ways! Lovely place, I always order from there :)

July 25, 2025
Unprompted review
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Rated 5 out of 5 stars

I recommend it.

My package came pretty fast in 5 days, nothing was missing and the album was really protected, but there was a little damage on the photocard holder, In total I really recommend Nolae and I will continue ordering from this website in the future. Keep it up Nolae :)

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

I've been ordering from this website for well over a year now, and it exceeds expectations in my opinion. First of all, the communication is superb. If your package is delayed or if theres any other faults, they will e-mail you and keep you up to date. Secondly, the packaging of the products makes sure that the products are safely protected during shipment and the products themselves are of high quality. Finally, the website offers a huge variety of k-pop merch, and there is plenty of opportunities for discounts. This is my go-to website when ordering k-pop albums. Keep it up Nolae!

July 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Best app ever

If you are from Europe you must buy here because it’s the best app you can use to buy K-pop products. The delivery is always safe and without any problem. And something even more important is that their employees and manager in my case, are so kind and respectful

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

n1 choice

Never had a problem! Everything that I’ve ordered so far has come to me safely thanks to the good packaging!!! Good quality on the albums and everything else. Nolae is my top choice on ordering albums or anything K-pop related 🩷

February 17, 2025
Unprompted review
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Rated 1 out of 5 stars

The worst site

The worst site. I ordered one k pop album before Christmas and nener received shipping information or anything else. I think I lost my money.

January 25, 2025
Unprompted review
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Reply from Nolae

Hi!~

Thank you for your honest review.

We sincerely apologize for the long wait.

Please feel free to reach out at info@nolae.de and we will surely assist you.

Best regards
Nolae Team <3

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