nextinsurance.com Reviews 1,251

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly experience, highlighting the ease of accessing insurance needs through the app and online portal. Consumers find it simple to set up payments, send policy copies, and manage their insurance requirements with just a few clicks. People also value the affordable prices and the ability to obtain coverage quickly, often within minutes. Consumers consistently praise the customer service team for their courtesy, efficiency, and helpfulness. Reviewers appreciate the detailed assistance provided by support agents, who are patient and knowledgeable. The company's commitment to keeping its customers happy is a recurring theme, with many highlighting the ease of creating certificates of insurance and adding additional insured parties. Overall, customers feel well-supported and confident in the company's ability to meet their business insurance needs.

Based on these reviews

Rated 4 out of 5 stars

This company does a good job. That is, they provide unemployment insurance in accordance with California state laws and they make it relatively easy to accomplish. We do not have a standard payroll c... See more

Rated 5 out of 5 stars

Next has provided me with the exact coverage I need for my business. They make it easy to make certificates for specific jobs and automatic payments so I don't have to think about paying them every mo... See more

Rated 4 out of 5 stars

Next insurance was so easy to obtain and access when needed. I recently had to add a venue for a seminar we were presenting. It was so easy to do. I did not realize it was going to raise our monthl... See more

Rated 5 out of 5 stars

I ve had next for years. I carry both commercial property and liability policies. They're very reasonably priced and the app is fantastic. I had an water pipe burst and a substantial amount of sound e... See more

Rated 3 out of 5 stars

NEXT Insurance pulled a classic "bait and Switch" regards to pricing. Upon renewal of my coverage, the price tripled. No adverse activity or claims were filed however the policy renewal tripled! Its h... See more

Company replied

Rated 5 out of 5 stars

When I needed it most, I got it instantly. I'm a contract-affiliated partner. My boss said they needed E&O insurance—something I should have anyway—a new requirement for cases being assigned. I ha... See more

Rated 4 out of 5 stars

If your insurance needs are simple, you want a simplified experience getting covered without having to become an expert on insurance yourself, and you are fine with DIY online, this is the company y... See more

Rated 5 out of 5 stars

Browsing online for General liability and worker compensation for my business insurance. I found an insurance company that has very high reviews and gave it a try. Purchased the policy and indeed... See more

Rated 5 out of 5 stars

Blessings! We needed to add an additional certificate holder and the transition to do so on the website was very smooth. Navigating through the website to completion is very user friendly; and thi... See more

Rated 3 out of 5 stars

Rippling connected us with Next Insurance for workers comp. I like the pay-as-you-go model. Also their staff are friendly and responsive, and their website is laid out well. However, they refuse to pr... See more

Company replied

Rated 5 out of 5 stars

The layout of the website, questions are asked clearly, and live chat icon was a game-changing option and service for us users. Experience was efficient and easy. Much appreciate the thought out proce... See more

Rated 4 out of 5 stars

The only reason I am not giving 5 stars is because I’ve only had them for a month and haven’t had to file a claim to see exactly how the process would be. However I will say this, I was able to obtain... See more

Rated 5 out of 5 stars

I love the ease of access for all my insurance needs,the app makes life so easy,if I need to set up payments or send a customer copy of my policy,no hassle no stress ,a couple of clicks on the app an... See more

Rated 5 out of 5 stars

Bought general liability from Next because of it affordable price. I don't expecting much from this company to provide my business a protection. I've put cash aside in the event that I damaged my cust... See more

Rated 3 out of 5 stars

Haven't had to file a claim or utilize my insurance... but I'm not thrilled that it's almost doubled this season for no good reason. I don't think it constitutes a 1 star review... but definitely does... See more

Rated 5 out of 5 stars

The patience and detailed help that John, the support agent helped me with, regarding my Policy update and the help in adding my updated bank card. "NEXT" Is DOING A GREAT JOB WITH KEEPING THEIR CUSTO... See more

Rated 5 out of 5 stars

I had a problem with a pay report from my payroll company and they did not correct the information with next so I just called next and they fixed the issue with ease I tried to have the payroll compa... See more

Rated 3 out of 5 stars

While doing some financial clean up I called to change my payment method on the account. They would NOT provide a refund unless I cancelled the account entirely, even though I would pay with another c... See more

Rated 5 out of 5 stars

NEXT got me covered in 20 minutes after several agents said I could not be insured for the amount I needed , she added an umbrella and BOOM I was done, no less than 6 agents from all over had told me... See more

Rated 5 out of 5 stars

As a third-party user, requesting a change was so simple and convenient using the QR code on the COI. I also like the fact that when the insurance rolls to the new coverage year, I will be able to sim... See more

Rated 5 out of 5 stars

Everything was so easy. I went online and told them exactly what I needed and between my needs and their suggestions, we came up with an insurance plan to meet my budget and satisfy the requirements o... See more

Rated 5 out of 5 stars

Very friendly service. Direct, kind, supportive, assisted me well with all my requests including doing some of the work behind the scenes for me. GREAT customer service! My best CS experience in recen... See more

Rated 5 out of 5 stars

First off, enrolling and getting signed up is simple and easy to do. Secound, getting the right coverage you want for your company thru this app is very simple when compared to dealing wi... See more

Rated 5 out of 5 stars

The coverage we need is easily available and reasonably affordable. The online portal is very simple to use making it easy to get what we need instantly without having to wait for someone to send it... See more

Rated 5 out of 5 stars

This is about to sound like an infomercial. I needed business insurance over the weekend in a crunch and every other site required me to put my information in for a quote (that i never received btw).... See more

Rated 5 out of 5 stars

To be honest, the backside of my photography company is the most frustrating part of my job. With next I know all my insurance needs are taken care of with my plan, auto payment. I send it to my venue... See more

Rated 5 out of 5 stars

Super easy and quick to set up. Premium is extremely fair too! I worked in the insurance industry for many years before becoming a personal trainer and can say from experience that they made this whol... See more

Rated 5 out of 5 stars

I had such a difficult time getting a hold of an agent to add my new location to a policy. So I tried to apply with next and they have won my business, my previous company left me hanging with questio... See more

Rated 5 out of 5 stars

Next Insurance website was so user friendly. I chose the coverages I needed and the quote was done. I was able to go back into the policy later and add an additional insured and print out a COI very e... See more

Rated 5 out of 5 stars

Next Insurance has been so great so far! I needed to more easily create certificates of insurance for various jobs and they have made it SO easy! There is always someone to talk to on the phone, the a... See more

Rated 5 out of 5 stars

Insurance is required at more places and Next is the insurance provider that will keep your business working. I was able to get the exact insurance I needed with the appropriate endorsements required... See more

Rated 5 out of 5 stars

It was fast and easy to to sign up and get a quote. The only things I don't understand is why the invoice is in two parts. I understand the first month, but why after that? In any case the communic... See more

Rated 5 out of 5 stars

Next has no easy way to contact support, as far as I can tell. But getting proof of insurance, certificates, additional insured, etc has been incredibly simple and easy via the dashboard. Hopefully, I... See more

Rated 5 out of 5 stars

I was so scared of the hassle I thought getting business insurance would be this company made everything 123 easy and the best part is if you have a question you can just call in and there educated su... See more

Rated 5 out of 5 stars

So far, my experience with Next Insurance has been excellent! Signing up was incredibly easy and quick, and the entire process left me feeling confident and reassured about protecting my one-of-a-kind... See more

Rated 5 out of 5 stars

Next is a GAME CHANGER in business insurance. Have worked with any and every insurance provider during 20 years of owning 5 businesses and Next is a night and day differentiator. Not only are the pric... See more

Rated 5 out of 5 stars

Next Has made our COI and Additional Requests very easy and Painless. Unless for other careers, that request has to be sent in and takes 7-10 business days to complete. Also, the next website is v... See more

Rated 5 out of 5 stars

In general, my experience with Nexx has been very easy working with the sales person has been a pleasure. It’s just so comfortable working online fast convenient, sales person super polite! Knowledgea... See more

Rated 5 out of 5 stars

I kept making mistakes on my COI. I called multiple times and each customer service team member was courteous, efficient, and helpful. It was nice to have help and not feel like an inconvenience. I... See more

Rated 5 out of 5 stars

I appreciate how simple the website is to navigate. I also enjoy the app and how easy it is to get the documents I need in two or three clicks! I recently had to change the address to my business and... See more

Rated 5 out of 5 stars

The app is very easy to use and the rates are very competitive. I’ve been with next insurance for three years now.

Rated 5 out of 5 stars

Very easy to use and took me 20 minutes to select and purchase my company's Certificate of Insurance for my business. Nice it was all online and no one needed to call me. Some days I just don't have... See more

Rated 5 out of 5 stars

Each professional that has helped me customize all of my insurance documents have been exceptional and prompt when it comes to their customer service. I appreciate the fact that NEXT lets you know whe... See more

Rated 5 out of 5 stars

The app and customer service is above any others. Simple easy and they handle so much more than any other online agency. Very fast at help also. 2 years 3 company policy’s zero complaints

Rated 5 out of 5 stars

Great value and excellent interface. So easy to work with and get all the coverage and information I need. Highly recommend!

Rated 4 out of 5 stars

It was easy to get the coverage I wanted, and automatic payments were made with convenient emailed receipts.

Rated 5 out of 5 stars

Thought we would try them when we first started our business. Everything is online, we even compared and they had the easiest website forms, good price, and very good to the point answers to all our... See more

Rated 5 out of 5 stars

The experience was professional and moved quickly. We were pleased with the work that our Agent did. The online and app support also helped make things run smoothly. 5 stars!

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Company details

  1. Commercial Insurance Company

Written by the company

Hi, we’re NEXT, an insurance company that only provides fast, affordable, and customized business insurance for entrepreneurs. That means we can provide you with top-quality insurance options and dedicated claims advocates that protect you from the unique risks your business faces every day. If you need help, our small business experts are ready to support you from start to finish. See why more than 500,000 small businesses from 1,300 professions turn to NEXT to get the protection they need. Get NEXT, Get Going.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 35% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

The rate increase was insane

The rate increase was insane. Shop around before you buy or renew. The explanation for the rate increase of around 40% was illogical and made no sense. Do not do auto pay.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Scam of a Company

Terrible company, setup our small auto business and got coverage no problem. Once we needed them and the shop near us had a fire and we sustained damages, next insurance refused to cover anything for us and denied every claim. They told us since we do automotive work, they do not cover that... which is what we did when we signed up. So thanks for absolutely nothing but taking our money and giving us nothing in return when we lost half of our business. Don't believe all the fake reviews they put out online, just another garbage, scamming insurance company, stay far away!!

October 23, 2024
Unprompted review
Rated 1 out of 5 stars

Coverage cancelled for legal business

It is really pathetic when I’ve been a customer for 2 years and you change your policy to not cover a licensed and legal business selling a completely federally legal product anymore.

October 1, 2025
Unprompted review
Rated 4 out of 5 stars

Good job

This company does a good job. That is, they provide unemployment insurance in accordance with California state laws and they make it relatively easy to accomplish. We do not have a standard payroll cadence, and although their system was at first a little bit thrown by that, once I explained to them our situation, they were able to explain to us how the system worked and what to do to make sure that no hiccups occurred. That kind of personalized help-desk communication is refreshing in this day and age, when companies make every effort to avoid customer support as much as possible. So ... I would definitely recommend this company if you need unemployment insurance for your small or medium-sized business.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible money gouging

Terrible money gouging. Started a policy with them have not made any claims and they increase my policy by 200 a year. First year from about two hundred a month. Second year 400 a month. Just got an email that the company saying it’s going to six hundred a month. Funny they reference inflation as the reason. I’m sorry but the price gouging is ridiculous. I would not recommend getting next unless you want to double your rates every year even if no claims were made on the policy. Next Shame on you for taking advantage of the small businesses that you advertise you are helping. I truly believe next is a scam.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

I had a problem with a pay report from…

I had a problem with a pay report from my payroll company and they did not correct the information with next so I just called next and they fixed the issue with ease I tried to have the payroll company do it but they just directed me to where to find the information and forward it to next
In the end next customer service took care of all of it thank you

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

We approached NEXT with interest in a…

We approached NEXT with interest in a potential partnership, but were met with a dismissive and unprofessional attitude from their Head of Partnerships. Our experience, team, and platform were minimized without meaningful inquiry or understanding. The conversation reflected a clear lack of respect and collaboration.

If you're a startup or values-driven company seeking a true partner, we strongly advise exploring alternative providers. We’ve since moved forward with a competitor who values innovation and mutual respect.

This interaction made it clear who we won’t be partnering with—and we’re grateful we found that out early.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied with this company and their service support team

Browsing online for General liability and worker compensation for my business insurance. I found an insurance company that has very high reviews and gave it a try. Purchased the policy and indeed it is. I created the Certification of insurance from their company app. It is really easy and straightforward even for the unskilled party to technologies. There is a piece of information that I need to work on. It is on descriptions of operation. I called for help and the person who walked me through everything is David Kelley. He promises to give me a call back on Monday at 9:00 am so we can work on it. Monday morning sharp at 9:00 am my phone rang and it is him and we both worked on it.
Amazing! This is the type of worker that a company needs. It tells me a-lot about the company I am dealing with. A very reliable company.
David Kelley reflects goodness and security about their insurance company.
His services are impeccable. For sure I will stay with this insurance company for long and refer to my business friends if they need insurance policies.
Many thanks David!

August 21, 2025
Unprompted review

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