Neon Auto Transport Reviews 43

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting its reliability and professionalism. Consumers appreciate the smooth and transparent booking process, noting the absence of hidden fees and the clear communication maintained throughout. People also value the prompt and timely delivery service, with vehicles arriving in perfect condition and often ahead of schedule. The company's pricing is frequently mentioned as fair and honest, with reviewers expressing satisfaction with the overall cost. Reviewers also commend the team's responsiveness and helpfulness, emphasizing their commitment to customer satisfaction. The company is highly recommended for its stress-free and efficient auto transport services, making it a top choice for those seeking a dependable car shipping experience.

Based on these reviews

Rated 5 out of 5 stars

I needed urgent help to get my car from one State to another. Another car company left me hanging, kept delaying, and did not understand my situation. After this, I contacted Jason with Neon Auto Tran... See more

Company replied

Rated 5 out of 5 stars

I contacted Neon Auto for car shipping from California to Texas and was impressed by how quickly they arranged everything. Pickup was within 48 hours, and delivery was even faster than expected. Their... See more

Company replied

Rated 5 out of 5 stars

I shipped two cars with Neon Auto Transport, and everything went perfectly. They gave me a bundle discount, scheduled a quick pickup, and kept me updated during the entire journey. Highly recommend th... See more

Company replied

Rated 5 out of 5 stars

If you're looking for professional car shipping, look no further than Neon Auto Transport. They handled my vehicle with care, delivered as promised, and the whole process was seamless. I’ll be referri... See more

Company replied

Rated 5 out of 5 stars

I appreciate how transparent Neon Auto Transport was about pricing—no hidden fees, just honest quotes. My SUV arrived in perfect condition, and they even allowed me to pack personal items inside. A tr... See more

Company replied

Rated 5 out of 5 stars

Neon Auto Transport made my car shipping from California to Texas fast, easy, and stress-free! They offered a great price, picked up on time, and delivered safely — all with excellent communication. I... See more

Company replied

Rated 5 out of 5 stars

My car broke down unexpectedly, and I didn’t know what to do. I found Neon Auto Transport online and they were amazing! They arranged everything quickly and got my car shipped with no hassle. Super pr... See more

Company replied

Rated 5 out of 5 stars

Neon Auto Transport is the best choice for car shipping in Woodbridge, VA! I had my vehicle picked up in Dale City and delivered to Lorton, and the entire process was smooth and on time. Their team ke... See more

Company replied

Rated 5 out of 5 stars

I used Neon Auto Transport to ship my golf cart, and the service was fast, safe, and affordable. Their team was professional, gave regular updates, and delivered my golf cart on time without any damag... See more

Company replied

Rated 5 out of 5 stars

Neon Auto Transport is the best car shipping company I’ve used! Their customer service was fast and responsive, and the driver arrived on time for both pickup and delivery. My car arrived safely with... See more

Company replied

Rated 5 out of 5 stars

Great company they deliver truck faster than I was expected Quick respond Answer all my questions in 5 min or less Super friendly customer service Best price Best service

Company replied

Rated 5 out of 5 stars

Neon Auto Transport did an amazing job shipping my SUV from Florida to Texas. The pickup was on time, the delivery was fast, and they kept me informed every step of the way. If you're looking for reli... See more

Company replied

Rated 5 out of 5 stars

Adam answered all my questions and got me a trucker within 24 hours. My car arrived early and in perfect condition!

Company replied

Rated 5 out of 5 stars

I’ve shipped multiple vehicles before, but working with Jason at Neon Auto Transport was by far the best experience yet.

Company replied

Rated 5 out of 5 stars

Shipped my Ford Explorer from Cherry Hill to Houston with Neon Auto Transport, and the service was excellent. Jason coordinated everything like a pro, and the vehicle arrived earlier than expected.

Company replied

Rated 5 out of 5 stars

I shipped my car from Marumsco to Miami with Neon Auto Transport, and the experience was flawless. Their car transport team kept me updated the whole way. Highly recommend their auto shipping servic... See more

Company replied

Rated 5 out of 5 stars

Neon Auto Transport is the best company ever! Jason was professional, helpful, and made the process smooth. Highly recommend for reliable and stress-free auto shipping!

Company replied

Rated 5 out of 5 stars

Hands down the best car shipping company in Richmond! Neon Auto Transport kept me updated every step of the way. My car arrived on time and in perfect condition.

Company replied

Rated 5 out of 5 stars

Best Auto Transport Service in Virginia! Neon Auto Transport truly stands out as one of the most reliable and professional car shipping companies in the industry. They make the entire process smooth... See more

Company replied

Rated 5 out of 5 stars

I shipped my car from Florida to Texas with Neon Auto Transport, and the experience was smooth, fast, and stress-free. Highly recommend their service!

Company replied

Rated 5 out of 5 stars

I had an amazing experience with Neon Auto Transport! From the moment I got my quote to the delivery of my car, the process was smooth and stress-free. Jason and the team were incredibly profess... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with Neon Auto Transport! From the very beginning, their customer service was top-notch. The booking process was smooth and transparent, with no hidden fees or surprise... See more

Company replied

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Company details

  1. Transportation Service
  2. Shipping Company
  3. Vehicle Shipping Agent

Written by the company

Neon Auto Transport is a trusted leader in nationwide vehicle shipping, delivering seamless, reliable, and secure auto transport services tailored to meet both individual and commercial needs. Whether you are relocating across states, purchasing a vehicle online, or managing a dealership’s fleet logistics, our dedicated team ensures a smooth, hassle-free transport experience from start to finish. We specialize in door-to-door vehicle shipping, providing flexible solutions for cars, motorcycles, SUVs, trucks, and even specialty and classic vehicles. Our services are fully insured, bonded, and licensed, giving our clients peace of mind knowing their vehicles are protected throughout the journey. With a network of experienced, professional carriers and state-of-the-art logistics systems, we prioritize safety, precision, and punctuality at every stage of the process. At Neon Auto Transport, customer satisfaction is at the core of everything we do. Our transparent pricing, clear communication, and proactive updates ensure that clients are always informed and confident in their transport decisions. From the moment you request a quote to the final delivery, our team works diligently to exceed expectations and handle every detail with care and expertise. Experience efficiency illuminated—trust Neon Auto Transport to move your vehicle where it needs to be, when it needs to be there. Let us simplify your vehicle transport with professionalism, reliability, and a commitment to excellence that shines.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Perfect service

Perfect service. I’m happy that I chose them to deliver my car. They were on time and professional. Everything was great!

August 21, 2025
Unprompted review
Neon Auto Transport logo

Reply from Neon Auto Transport

Thank you Jacqui, we’re glad to hear you had a great experience and we appreciate your kind words!

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Rated 1 out of 5 stars

Bait & Switch Tactics

The car was delivered as promised. Did not appreciate the fact that the Initial "all inclusive" price was increased 50% a day before the delivery date.

Didn't really appreciate you trying to take down my review claiming it was false and "defamatory". Trust pilots review ruled it was truthful and should remain as a valid review.
Your response is noted and hopefully future customers will not experience this type of experience solely with pricing, not delivery.

July 31, 2025
Unprompted review
Neon Auto Transport logo

Reply from Neon Auto Transport

Thank you Joel for sharing your feedback.
We’re glad to hear that your car was **DELIVERED AS PROMISED**, and we sincerely apologize for the pricing issue you experienced. Unfortunately, due to the current trucker shortage, prices can fluctuate, and we did our best to communicate this with you ahead of time. We also provided the option of a full refund or alternative carriers, though at a higher price, and ultimately proceeded with the driver you selected. We completely understand that unexpected costs can be frustrating, and we truly appreciate your PATIENCE AND TRUST IN ALLOWING US TO COMPLETE THE DELIVERY SUCCESSFULLY.

Rated 5 out of 5 stars

Excellent!! Highly Recommend!!

I needed urgent help to get my car from one State to another. Another car company left me hanging, kept delaying, and did not understand my situation. After this, I contacted Jason with Neon Auto Transport. Jason went above-and-beyond, found me a reasonably priced car carrier on an urgent basis, and made sure that my car was delivered to the right place. I would highly recommend!!

August 8, 2025
Unprompted review
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Reply from Neon Auto Transport

Thank you M Khan, we’re so glad Jason could step in and help with your urgent transport. We truly appreciate your HIGH RECOMMENDATION and are happy your car was delivered smoothly!

Rated 1 out of 5 stars
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I had a very disappointing experience…

I had a very disappointing experience with Neon Auto Transport. Despite paying the agreed deposit for vehicle shipment, the company doubled the quoted price just one day prior to the pickup, which was unexpected and unprofessional. They ultimately failed to provide the promised service and did not deliver my car as arranged. After that, they refused to refund my deposit. Numerous attempts to contact them went unanswered or were met with empty promises. This appears to be a clear case of fraud.

I have officially filed complaints with the FMCSA, Federal Trade Commission, State Attorney General, Better Business Bureau, and other consumer protection agencies. I strongly encourage other customers who have had similar experiences with this company to come forward and file complaints as well. Together, we can help prevent others from falling victim to this scam.

Avoid this company to save yourself the hassle and potential loss.

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I contacted Neon Auto for car shipping…

I contacted Neon Auto for car shipping from California to Texas and was impressed by how quickly they arranged everything. Pickup was within 48 hours, and delivery was even faster than expected. Their door-to-door transport service is top-notch!

July 23, 2025
Unprompted review
Neon Auto Transport logo

Reply from Neon Auto Transport

Thank you, Dora, for trusting Neon Auto Transport

we’re glad to have delivered your vehicle quickly and hassle-free!

Rated 5 out of 5 stars

I appreciate how transparent Neon Auto…

I appreciate how transparent Neon Auto Transport was about pricing—no hidden fees, just honest quotes. My SUV arrived in perfect condition, and they even allowed me to pack personal items inside. A trustworthy option for vehicle shipping.

July 22, 2025
Unprompted review
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Reply from Neon Auto Transport

Thank you, Ben, for appreciating our transparency and trusting us with your SUV shipment!

Rated 5 out of 5 stars

Adam answered all my questions and got…

Adam answered all my questions and got me a trucker within 24 hours. My car arrived early and in perfect condition!

July 21, 2025
Unprompted review
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Reply from Neon Auto Transport

Thank you, Leopoldo, for your kind words


we’re happy Adam could assist you and ensure a smooth, early delivery!

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Rated 5 out of 5 stars

I shipped two cars with Neon Auto…

I shipped two cars with Neon Auto Transport, and everything went perfectly. They gave me a bundle discount, scheduled a quick pickup, and kept me updated during the entire journey. Highly recommend them for multi-car hauling.

July 14, 2025
Unprompted review
Neon Auto Transport logo

Reply from Neon Auto Transport

Appreciate your trust, Andy!
Happy to hear everything went perfectly with your shipment. — Neon Team

Rated 5 out of 5 stars

I’ve shipped multiple vehicles before

I’ve shipped multiple vehicles before, but working with Jason at Neon Auto Transport was by far the best experience yet.

July 1, 2025
Unprompted review
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Reply from Neon Auto Transport

Appreciate your kind words, Yaxell!
Glad Jason and our team made it your best shipment yet. — Neon Team

Rated 5 out of 5 stars

Victor handled everything perfectly

Victor handled everything perfectly. Honest and fast auto transport.

July 14, 2025
Unprompted review
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Reply from Neon Auto Transport

Appreciate your feedback, Michael!
Victor and our team are always here for honest and fast service. — Neon Team

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Rated 5 out of 5 stars

If you're looking for professional car…

If you're looking for professional car shipping, look no further than Neon Auto Transport. They handled my vehicle with care, delivered as promised, and the whole process was seamless. I’ll be referring all my friends and family!

July 13, 2025
Unprompted review
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Reply from Neon Auto Transport

Thanks a lot, Jessie!
It means a lot to us that you’ll refer friends and family. — Neon Team

Rated 5 out of 5 stars

Thank you Neon Auto Transport

Thank you Neon Auto Transport! My daughter’s car arrived at her college safely and on time. The whole team was professional and easy to work with.

July 10, 2025
Unprompted review
Neon Auto Transport logo

Reply from Neon Auto Transport

Thank you, Blake!
Glad to hear your daughter’s car arrived safely and on time. We appreciate your trust in Neon Auto Transport!


– Team Neon

Rated 5 out of 5 stars

On time service

On time service, Thanks Adam.

July 7, 2025
Unprompted review
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Reply from Neon Auto Transport

Thanks a lot, Crawal!

It was a pleasure assisting you — feel free to reach out anytime you need help again

Rated 5 out of 5 stars

Quick and reliable service

Quick and reliable service. Highly recommend.

July 1, 2025
Unprompted review
Neon Auto Transport logo

Reply from Neon Auto Transport

Thank you, Hunter!

We appreciate your recommendation and are glad we could provide quick and reliable service.

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Rated 5 out of 5 stars

Neon Auto Transport is the best company…

Neon Auto Transport is the best company ever! Jason was professional, helpful, and made the process smooth. Highly recommend for reliable and stress-free auto shipping!

June 16, 2025
Unprompted review
Neon Auto Transport logo

Reply from Neon Auto Transport

Thank you, Joseph!

We're thrilled to hear your experience was smooth and stress-free. We appreciate your trust in Neon Auto Transport and your recommendation!

Rated 5 out of 5 stars

Neon Auto Transport was super easy to…

Neon Auto Transport was super easy to work with—fast, helpful, and got the job done right!

June 28, 2025
Unprompted review
Neon Auto Transport logo

Reply from Neon Auto Transport

Thank you so much, Alex!

I really appreciate your feedback. I'm glad we could make the process smooth and get the job done right for you.

Looking forward to helping you again in the future!

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