Verified
Smooth and easy to arrange. So useful to come to me to fix. Done quickly and no fuss or drama. Harvey the fitter was brilliant-explained everythibg and so respectful of my car and property-great guy... See more
Company replied
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Verified
Easy to book once we'd sussed out exactly who our insurer approved windscreen fitters were. Polite on the phone, convenient time arranged, seen to promptly. Nice lads, good job done, and advice giv... See more
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Verified
The technician struggled with a jammed boot lid due to debris but promised to return after after the weekend. He returned as promised and with a lot of determination opened the boot ready for a new l... See more
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Verified
Great service-highly recommend- the car was going for a part exchange and needed a new windscreen. The part exchange had been arranged for the Friday in Shrewsbury and the window was planned to be rep... See more
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Company details
About National Windscreens - Bangor
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8-9, Zone 4, LL57 4YH, Bangor, Gwynedd, United Kingdom
- 01248-730-113
4.7
Excellent
269 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Happy with the customer service i…
Happy with the customer service i recived. Happy with final product.
October 14, 2025
Reply from National Windscreens - Bangor
We appreciate you sharing your positive experience. We're happy to hear you were pleased with our customer service and the final result!
Verified
Reply from National Windscreens - Bangor
We appreciate your positive feedback. We are happy to hear that you found our team helpful and efficient. Thank you.
Verified
Great service
Smooth and easy to arrange. So useful to come to me to fix. Done quickly and no fuss or drama.
Harvey the fitter was brilliant-explained everythibg and so respectful of my car and property-great guy and great asset to your company.
October 11, 2025
Reply from National Windscreens - Bangor
We're happy to hear that the arrangement was smooth and the service was useful. It's great to know the work was completed quickly and efficiently. We appreciate your positive feedback regarding the fitter's explanations and respectfulness.
Verified
Excellent communication and service…
Excellent communication and service from start to finish.
October 7, 2025
Reply from National Windscreens - Bangor
We appreciate you sharing! We are so happy to hear you received excellent communication and service from start to finish. Thank you.
Verified
Would recommend
Replacement was done in 45 minutes, staff were polite. Waiting area was provided.
October 2, 2025
Reply from National Windscreens - Bangor
We're happy your replacement service was completed quickly, and our staff's politeness and waiting area met your needs. Thank you for your feedback.
Verified
Reply from National Windscreens - Bangor
We're happy to hear that our fitter was polite, quick, and tidy. Thank you for your positive feedback; we appreciate it!
Botch job
Visible misalignment on the windscreen which left a whistling noise. Replaced a second time, alignment was better but did not give me a calibration certificate which became evident why as they damaged the sensor. Took back to OEM garage to sort out as I don’t trust their ability to do the job. In dispute now for recovery of the costs, if your insurance company put you onto these, kick back immediately!
October 7, 2025
Unprompted review
Reply from National Windscreens - Bangor
We appreciate you bringing this to our attention. We're sorry you experienced issues with the alignment, noise, and sensor calibration. We're taking your feedback seriously and will investigate the matter to prevent similar situations. Thanks for your time.
Verified
Quick and friendly service …
Quick and friendly service came.to my place of work to fix the windscreen
December 3, 2024
Reply from National Windscreens - Bangor
We appreciate your positive feedback. We're happy to hear you received quick and friendly service at your workplace for your windscreen repair.
Great service, great Technician
Matt - Made my day, arrived when expected, explained what was happening , completed everything as described within the time scheduled & all with a very professional manner. Top service, obviously a top company, really positive experience but more than all a Top technician who knows his stuff, Thanks Matt
September 25, 2025
Unprompted review
Reply from National Windscreens - Bangor
We appreciate you sharing your positive feedback! We're happy to hear that you had such a great experience and that the work was completed professionally and efficiently. It's wonderful to know that you are pleased with the service.
Verified
Reply from National Windscreens - Bangor
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Verified
Reply from National Windscreens - Bangor
We're happy to hear that you had a perfect experience. Thank you for sharing your positive feedback; we appreciate it greatly.
Verified
Reply from National Windscreens - Bangor
We appreciate you sharing. We are so happy to hear you received great service, and we thank you very much!
Verified
Good communication with prompt and…
Good communication with prompt and attentive service.
September 8, 2025
Reply from National Windscreens - Bangor
We appreciate you sharing! We're so glad you were happy with our good communication and prompt, attentive service.
Verified
Quick and easy and fitted me in around…
Quick and easy and fitted me in around my work schedule
September 3, 2025
Reply from National Windscreens - Bangor
We're happy to hear that our services were quick and easy, and we accommodated your schedule. Thank you for your positive feedback!
Verified
Reply from National Windscreens - Bangor
We appreciate you sharing! We are so glad to hear that you received prompt service from a friendly and efficient technician.
Verified
Your staff were friendly and efficient…
Your staff were friendly and efficient and appear to have done a good job.
September 8, 2025
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We're happy to hear that you found our staff efficient and friendly and that they appear to have done a good job.
Verified
Windscreen replace
The lads were polite and did a very good job and a quick rate, really good service no faults at all
August 29, 2025
Reply from National Windscreens - Bangor
We appreciate you taking the time to share your feedback! We're happy to hear that you were pleased with the team's politeness, work, and quick rate.
Verified
Quick & simple to book
Quick & simple to book
Good communication
Very pleasant staff
Speedy repair
Nice clean job
August 27, 2025
Reply from National Windscreens - Bangor
We appreciate your positive feedback! We're happy to hear that booking was quick and simple, the communication was good, and our staff was very pleasant. It's great the repair was speedy and clean.
Verified
Totally satisfactory workmanship
The actual work in replacing my windscreen was completed to my total satisfaction - clean, tidy and took about an hour.
My only critical comment would be related to the tracking system - it works intermittently and is not accurate. For example, it showed that the technician was on an earlier job but was actually at my address and had started to remove my damaged windscreen.
August 15, 2025
Reply from National Windscreens - Bangor
We're glad the windscreen replacement met your expectations regarding cleanliness and efficiency. We appreciate your feedback about the tracking system's accuracy. We will review this to improve our service. Thank you for your time.
Verified
The guys at the depot where great…
The guys at the depot where great helpful polite and got the job done on time
August 12, 2025
Reply from National Windscreens - Bangor
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
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