Nailrr Reviews 95

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I received an email from the Customer Support team recently. The matter that was addressed was from several months ago and I am impressed that the Customer Service Team had taken the time and effort t... See more

Rated 4 out of 5 stars

I unintentionally subscribed a few months ago and was charged. I contacted Nailrr to have the matter be resolved. While some delay I have received an email from Neal with the escalation team today to... See more

Rated 4 out of 5 stars

There has been an unfortunate misunderstanding between myself and this company. I apologise for my previous comments. They have been very helpful since. I spoke to a very nice helpful person called T... See more

Company replied

Rated 4 out of 5 stars

I highly appreciate the sincerity and action of the escalation team on my complain regarding my membership. Thumbs up for a well job done and do hope your tribe will increase. Keep it up!

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4.2

Great

TrustScore 4 out of 5

95 reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 2 out of 5 stars

I asked You to play back my money

I asked You to play back my money. I don’t know that I’ve starter an account wire You.
You have answered my questions quickly but not returened my money yet.
If You return my money directly I would be satisfied.

July 31, 2025
Unprompted review
Rated 4 out of 5 stars

Thanks to the support team

Thanks for reaching out to me. Thanks for your support. My overall experience with your team is good. Claire reached out to help and assist me.Thanks again

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Claire from the Escalation Team was…

Claire from the Escalation Team was incredibly helpful and professional. She took ownership of my case, communicated clearly, and went above and beyond to resolve the issue quickly. I really appreciated the personal attention and the goodwill gesture she offered. Thank you, Claire, for turning the experience around!

April 15, 2025
Unprompted review
Rated 4 out of 5 stars

Review

At first, I am not satisfied with the services because I was not able to comprehend the instruction of the cancellation. I received the confirmation notice in late time. However, when someone or I think it's the agent email me again for more clear explanation. I finally understand what I have to do. Generally, I was happy with services.

March 24, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam. They will offer you a free gift; you simply pay for the shipping. Unfortunately, now they have your credit card details, and will try to sign you up for a monthly subscription you did not ask for. My bank stopped the payment, but I had to spend 30 minutes on the phone with the bank afterwards to unblock my card. I should have known better. If something is too good to be true, it probably is. I doubt my free gift will ever arrive, so I am out £1.69, which I'm considering a tax on my stupidity

March 15, 2025
Unprompted review
Rated 4 out of 5 stars

Feedback action

I highly appreciate the sincerity and action of the escalation team on my complain regarding my membership. Thumbs up for a well job done and do hope your tribe will increase. Keep it up!

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

Scam. Tried to charge for subscription

I registered through Facebook ad, that says - delivering parcel with H&M stock things for 5gbp, the post was full of comments of people who claimed they got the parcel.
The journey started from H&M like website, then suddenly switched to nailrr.com, I clicked pay, immediately another payment popup came along that I declined.

In 4 days after it they tried to charge my account with 30 gbp fee, that was declined by my credit card bank.

Take care!

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Well

Well, it's good company but it really wasn't what I wanted, I thought they were going to give me a video game but I was wrong because I want to get back what I spent, but thanks for inviting me but it's not my thing because I want you to help me get back what I spent.

February 1, 2025
Unprompted review

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