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Cozy Farm Reviews 191

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TrustScore 4.5 out of 5

4.4

Grocery Store
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Rated 5 out of 5 stars
Verified

When we first ordered the Turkish Figs we wanted, Cozy Farm let us know that the whole delivery system nation-wide had been hacked and there might be a delay--but from then on, Cozy Farm kept up notif... See more

Rated 4 out of 5 stars

Updating my review. After I resent the email, they looked into the issue and promptly solved it in a generous manner. Customer service is very important, and I will raise my stars⭐️⭐️⭐️ ---- A... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivered my order quickly and efficiently. The product is fresh and delicious. And for their loyal customers, the company offers discounts on occasion.I am pleased with the service and will use it mo... See more

Rated 5 out of 5 stars
Verified

Price, Quality and Quantity was perfect! Everyone seemed to be out of goat milk but thankfully Cozy Farm had it available. My family appreciates Cozy Farm for meeting our expectations. Will be orderin... See more

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Company details

  1. #8 of 8 best companies in Grocery Store
  2. #68 of 143 best companies in Health and Beauty Shop
  3. #6 of 8 best companies in Health Food Store
  4. #4 of 5 best companies in Natural Foods Store
  5. #7 of 7 best companies in Organic Food Store

Written by the company

At Cozy Farm we believe that our groceries are the added value to your pantry. Our selection of products has been built around our customers needs. Our store is the place to go for every dietary needs and includes a selection of Organic, GMO free, Sugar Free, Keto, Paleo, Vegan, Vegetarian, pre and post workout proteins and foods and snacks. We know how important it is for you to trust your grocer and we are committed in doing our best to match or exceed your expectations.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars
Verified

I still haven’t received my order

I still haven’t received my order. But your record says it been shipped since the 26th of August.

August 26, 2025
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Reply from Cozy Farm

We checked, and it seems that something occurred to your package during transit between our warehouse and the courier.
We sent a message to your email yesterday, asking if you prefer that we place a new free order or issue a full refund.
Please, let me know and we’ll proceed right away.
Really sorry again for the inconvenience and thank you very much for your patience.
Regards,
Francesca
Owner Cozy Farm

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Rated 5 out of 5 stars
Verified

Seaweed is one healthy snack

Delivered my order quickly and efficiently. The product is fresh and delicious. And for their loyal customers, the company offers discounts on occasion.I am pleased with the service and will use it more in the future.

August 5, 2025
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Rated 5 out of 5 stars
Verified

Delighted with the quality, the service, and the price!

When we first ordered the Turkish Figs we wanted, Cozy Farm let us know that the whole delivery system nation-wide had been hacked and there might be a delay--but from then on, Cozy Farm kept up notifications until they were finally able to tell us the goods were coming! And they did, and we're delighted with the quality, the service and the price! They're working extra hard to please their customers.

July 9, 2025
Rated 1 out of 5 stars
Verified

The box was smashed

The box was smashed, and everything was completely melted to liquid

July 2, 2025
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Reply from Cozy Farm

Hi Lisa!
Thanks for reaching out.
We are really sorry to hear about that. I’m going to place the full refund right away, you should immediately receive the refund for the part paid with Shop Cash and, in the next few days, an automatic confirmation email as soon as the bank has processed the transaction paid with your Credit Card.
Really sorry again for the inconvenience.
Thank you very much for your patience.

Regards,
Francesca
Owner Cozy Farm

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Rated 5 out of 5 stars
Verified

Oops! My bad…

I inadvertently bought dog jerky for my son-in-law. Although the treats looked wonderful, Cozy Farm was very accommodating in helping me correct the error. Thank you! Your company is quality!

February 3, 2025

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