Moonside Reviews 98

I have placed my order for Moonside Halo Lamp on Apr 10 and so far I haven't received it. Only one tracking update on Jul 10: "Parcel data submitted to carrier". I own few of their lights and... See more

Ordered two Star Bulbs in November of 2024 via their Indigogo campaign. Moonside never shipped the product. Followed up with them to inquire about the status. Moonside sent me a fake tracking link and... See more

I have ordered lamp from them on Mar 27, 2025, as well as 2 bulbs on indiegogo campaign which i've been waiting for for over 250 days. I haven't received any of the ordered items. Their support doesn... See more

I placed an order for the Moonside Halo Lamp on April 12th and followed up with an email to support every month since for an update. I’ve been met with the same automated response about “expediting” m... See more

This seems to be a scam company. I'm waiting for more than 25 days for the product to be shipped and nothing happens. They don't answer to my email and send replies on Instagram that seem like automat... See more

Didn’t send the product, useless updates via email and declined to refund me. Opted for 3-5 working day shipping, still waiting over a month later with no product. They provide tracking number which... See more

This is a scam, they never intended on sending you any product. Excuse after excuse and you still don't get any updates on the product, pathetic excuse of a company. They also refused to cancel my ord... See more

Avoid doing business with them. Just had to file a chargeback since they refused to refund my order that was placed over 3 months ago claiming it was being processed… FOR 3 MONTHS. It seems it’s a com... See more

I ordered a lamp in March 2025 and the company keeps saying the lamp will soon be delivered. It has never arrived (now 6 months in). Amex has refunded me after their investigation into the company.

Horrible experience buying from here. I made my purchase over 100 days ago and the shipping status hasn’t changed since day one. I’ve sent more than 20 emails/messages to the company and always receiv... See more

I which I read these reviews before ordering. I ordered a lamp two months ago and it still hasn’t been shipped. I emailed Moonside to cancel the order but that’s not possible according to them. They s... See more

The customer svc has been very slow in their response. The parcel tracking page hasn’t gotten any logistically progress for more than 10 days. Strongly warn everyone form getting lamps from them

Ordered their indiegogo campaign from december 2024, no items received until now, with generic automated (probably AI written) replies whenever I asked for updates. DO NOT ORDER FROM THIS COMPANY. SCA... See more

Do not buy anything from this company Appalling customer service, unacceptable delays of product No delivery updates, well overdue for delivery, chase the company for an update on delivery,... See more

I was foolish enough to back their project on Indiegogo. No updates, empty promises, false tracking number and obviously no product received. At the same time they have the audacity to launch... See more

Like others here I also never received my order. Repeated emails are either ignored or told that the order is still being processed 3/4 months on. Total scam company.

Nothing but lies from this company. After many emails concerning my Halo Lamp and my Two Star Bulbs on when they will be shipping. Got lots of re-assurance email replies from Moonside but after pl... See more

I bought halo lamp 3 months ago but never send it to me althought send it to many of infulencers for free. so I guess it's a some kind of scam and I highly recommend not to buy any of marchandises fro... See more

This company has failed to deliver on 2 orders which I made, since 2024 till date. They send out a fictitious tracking number upon your order and let it expire without sending out the products. This c... See more

I have finally come to the conclusion that this company is defrauding ALL of its customers. Continual promises that they will ship the products we all paid for. In essence, they are only out to take p... See more

Ordered MagLight on Kickstarter 4th October 2023. Last update about "logistical problems" was Feb 2024. Still not tracking or delivery. Received an email with the usual - "The logistical issues wh... See more

I placed an order in March for lamp and have been repeatedly offered delivery. Still not forthcoming. Have asked my bank to investigate. Avoid!

Setup was a breeze, and connecting to Alexa was smooth. My wife enjoys changing the colors for different moods - it makes us feel quite nice. They cost a bit more than regular bulbs, but the quality s... See more

After a month, nothing has arrived. They don't use any tracking on orders. When I asked for a refund they didn't agree (as the product was being shipped). When you get in contact with customer service... See more

It's been over 5 months and many emails, and I never received my order. They assure you it's the shipping company but they don't actually have the product to sell. They refuse to send refunds as well.... See more

Dont buy anything from them, i placed an order and paid for express shipping because it takes 3-5 Word days but I have not received it after 8 days. Im in Spain on vacations and today i have a flight... See more

Took about a week to arrive but I love these lights! My apartment feels completely different now - super cozy. The app is straightforward and works without a hitch and setting them up with Alexa was e... See more

I ordered a (halo) lamp from their webshop on June 4th. I emailed them on June 16th, since I havent heard anything since the 4th. They said it was a pre-order so I'd have to wait, but got shipment not... See more

I previously ordered products via Indiegogo and my order was fulfilled without issue. Ordering directly from Moonside means that you are unlikely to ever see a product or receive a ref... See more

It's a con sadly. Please be careful. They'll never send the items. I've been waiting 5 months and they keep saying it's coming but the tracking is a bogus website.

Lamp never shipped. Ordered on 09.04.25 now its end of July. After my first request I got a shipping link. But the tracking info still says that the shipping label has been created, nothing has been s... See more

I ordered a a few Moonside Hex in July 2024. Till this day 14 October 2024 I have not received anything. The reply AI generated message keep telling me that it's on it's way. This is the second packag... See more

I kickstarted the Moonside MagLite project which closed Sep 2023 with a project Nov 23 shipping date. Since then, Moonside has been very poor at communicating updates. They have issued what a... See more

Scam. 5-month old order. Order never shipped. Reviews suppressed on their website.

Shipping took a week but worth the wait. These lights transformed my apartment into a cozy haven. Connecting to Alexa via the app is a breeze.

affiliate marketing scam, i earned 100 dollars, i emailed to claim money, and they didn't pay me

I backed MoonSide’s MagLight project on Kickstarter in 2023, with an estimated delivery date by the end of that year. While I received a tracking number in November 2023, there were no further up... See more

The shipping was slower than Amazon, but totally worth it! Customer service kept me in the loop about delays. Super happy with my purchase!

Never received my order twice. Filed dispute with bank after a month.

They never sent me anything. Got my money back thanks to paypal after 2 months

As everybody else has said, they WILL NEVER SHIP A PRODUCT. I placed my order over 90 days ago, and after following up, they sent tracking for a shipping label. Since then, the shipping label has ne... See more

Product never arrived. After 3+ months the product hasnt arrived and their team cant provide any update as to whats going on.

Ordered the Halo lamp. They are advertising a 1 week shipping. Waited 3 months. Contacted support several times. It never arrived. That's a scam. If you still wanna try it. Use Paypal.

Ordered, no delivery.

I had originally given Moonside a one-star review here, after they failed to ship me my Neon Crystal Cube within the time expected or give me updated tracking information. I actually had PayP... See more

I love how sleek and modern the Lamp One is; it's a perfect fit for my decor. The app usually works fine, but it does lose its WiFi connection sometimes which is a bit of a pain.

Moonside is a scam. I didn't receive the product, and there are many buyers in the same situation. They only give generic answers with no solutions.

Shipping may have taken a little longer than anticipated, but the lamp is beautiful and was worth the wait.