Monex Deposit Company Reviews 3,718

Approximately three years ago Dwight was recommended to me by one of my best friends. Dwight answered lots of questions and never complained. He helped me secure the best price possible. Dwight i... See more

I’ve purchased before and was very pleased with our purchase. So with today’s prices and the Rise in Silver/ Gold, it was time for us to purchase again. I’m pleased with my representative, Paul was... See more

I have always enjoyed my interactions w/ Art Levine, who's been my Monex rep for the whole of the near decade and a half that i've been a Monex client. Art has given me sound advice whenever i've deci... See more

Dealing with Ben Barth 12 years after I had originally purchased from him was a HUGE plus. Just the sense of steadiness. And he took the approach of treating me as a valuable repeat customer, even t... See more

My only suggestion is to ship sooner. It was 3 business days before you produced a shipping label. The world is on board fast turn around. Many companies ship same day. Of course, it would not make se... See more

I have been doing business with Monex for over 20 years. They have the precious metals products I need at reasonable prices. Their account representatives are efficient, friendly, and easy to reach by... See more

Fantastic customer service James very personal fellow at extension 2116. Give James a call. He’ll take care of you from beginning to end absolutely seamlessly from the buying portion to the selling po... See more

Monex was the first company I spoke to about silver, and their representative seemed genuinely interested in helping me. I had called after business hours on a Friday, yet Mr. Gonzalez walked me thro... See more

Mr.Art Levine has represented your company extremely well. I have made quite a few purchases of your metals through Mr. Levine, who has a wealth of knowledge and is very professional. I have also... See more

Consistently good support for past 28 years. Over the past decade, I’ve traded with the same account representative for my MONEX Account and ROTH IRA Precious Metals Trading Account (Gold and Silver B... See more

I've been with monex for several years starting with Peter Timp. He was a most helpful and gracious advisor. He led me to make decisions that have proven to be life-changing as I've grown older. Now... See more

This was my first transaction and I appreciate Mark taking the time to slow walk me thru the process as well as making sure I fully understood the product I was purchasing.

Quick, efficient and courteous. I knew what I wanted and when I called I was complete with my transaction in record time. My agent knew my previous history and I was done in record time. One of the... See more

Great customer service. Don Stockton was very helpful, knowledgeable and honest. This was my 2nd time using him for a purchase. He's a rock star!!

Dean Smith was very patient and explained everything thoroughly. He also checked back with me more than once to acknowledge that I had done things correctly and that the process would begin.

I spoke to James Ipek and he made this transaction so easy. He was very professional and his knowledge of the product and customer service skills were excellent!

Sean's manner was relaxed, and comfortable while the questions I had were answered concisely and completely.

Dean is just an awesome person to work with when I’m in the market to buy precious metals

It was very easy to contact and establish an account. The order process was very good. The advisor Paul was excellent !

They have the best price and are professional and quick with my orders

Been doing business with Monex and Don Stockton for years. Trust worthy and dependable.

Frank Castro is the best…takes only a couple of minutes to purchase gold and silver.

The orders come fast. The service is great. I on a scale of one to 10 I give them a 10.

Don Stockton is always so polite and professional

Good service

You online process of verifying things like tracking numbers and account numbers is too many steps. Also, we are thinking of buying a much more Gold, but just aren't feeling confident about the compan... See more

Don Stockton was simply outstanding in our initial and follow on conversations. He was clear, knowledgeable and thorough in his explanations to both me and my wife. He brought no pressure to our di... See more

The employee Angelica Gonsalez saved the day. I could not get my rep to call me back after several calls. An email of 2 sentences from his assistant would have worked. It's support like I received... See more

Don Golan is my rep, and after all these years of looking but not investing into gold and silver, Don eased me into it like the pro that he is. What a relief to finally have it done. He's experience... See more

I contacted Monex on Friday 7/31/2020. I stated that I wanted to purchase some gold coins. The agent was busy and said that he would call back. He never did. I re-connected Monex the following wee... See more

I continued to ask questions about the buy/sell fee but could not get a satisfactory answer. I was told the "commission" is just in S&H in $5 per transaction and $10/shipping/unit, and asked if there... See more

I'd say, when you call into Monex and get YOUR advisor, they're pretty good about helping you out. I did call in once, and got another advisor, who I guess isn't making the commission, and he kind of... See more

Great first time experience with Don Golan at Monex. Very pleasant personality and he took the time to calmly explain the fine points about precious metals pricing. Moreover, he was able to resolve is... See more

I'm very thankful that we live in a country where we have the privilege to buy bullion. Don Stockton is very knowledgeable and has been a help for years. This buy you saved us about $12K over o... See more

I have been doing business with Mr. Don Stockton of Monex for approximately two years. My experience with Mr. Stockton and his staff has been nothing but positive. They have been extremely profess... See more

- Mark Patton has always done a professional job for me. - My complaint is that your statements are difficult to read and understand. I wish it were easier to understand what my "breakeven point"... See more

very helpful account rep. 3 complaints.... 1. limited functionality with VERY delayed data on the online interface. 2. iphone mobile app stopped working altogether. 3. dont accept bitcoin as pa... See more

Everything was great. Would have been helpful to have a sample bank money transfer from with the routing information for monex filled out. Had to send twice because the first time was incorrect. I... See more

The service from Monex and the sales team is excellent. The only problem I have is Monex sending me email with tracking numbers when the order ships. With all the hacking of email going on, I do... See more

Monex is exceedingly rigid in its fee structure; I am being charged two insurance fees for what I believe will be one delivery in one package. The website also contains a mis-statement of fac... See more

I never received verification of my order nor updates on its shipment. My shipment was delayed. When it did arrive the silver was delivered first. I never was told that the gold would be shipped separ... See more

Left message with Rodney assistant tracking # for check I sent said he never got. Gold was sent without signature required and left in mailbox for 2 days as I was away from home lucky I got it was t... See more

Dealing with the people at Monex is such a pleasure especially Tony Arce; he went out of his way the make sure my needs were met and followed my transaction from beginning to end. I thank him and will... See more

Frank always makes my precious metals purchase fast and easy and he is very knowledgeable and answers any questions that I have. I've been very happy with all of my experiences with Frank and Monex--I... See more

I have bought many times at MONEX. I have always had James Epic s my broker. I have never had any problem trading. I have confidece in MONEX. That is why I trade with them. I could trade where I would... See more

My representative is Brandyn Kennedy, and he was great to work with. I had never purchased before so I had to call him several time before my purchase with questions from me and my husband, and he ans... See more

Monex is a trusted company. They make doing business easy for their customers. Arthur is very helpful.

RJ, your rep was very helpful, instructive, and patient. Answered every question without hesitation with straightforward helpful answers. He is an excellent rep for your company. Monex is historica... See more

Brandyn was great, helpful, and to the point. My buy was smooth, quick, and professional. Brandyn walked me through the details and followed up with email instructions. He even called me to let me kno... See more