Luxus Love Reviews 320

This company won't respond to emails. I have not recieved my bracelet that my mom ordered for my birthday. It says it was delivered but no delivery yet.

The necklace is exactly what I was looking for! The quality is amazing, and it came in beautiful packaging. A wonderful gift idea that I'll definitely recommend to others.

Luxus Love jewelry is stunning! My bracelet arrived beautifully packaged, and the quality is amazing. The whole experience was smooth, and i'll be a returning customer.

I ordered a leather bracelet for my husband with our children’s names on. The pictures looked amazing and I paid over £50 for it, which I felt was expensive. It took four weeks to arrive and I am so disappointed with the finish. The third name on the bracelet isn’t straight. It looks awful - really shoddy which is such a shame because the bracket itself is pretty good quality actually. I’ve contacted the company to ask them to rectify this… I just hope they do.

If I could would be zero rating please stay well clear of this rip off company. Items received are rubbish quality. send them back recorded delivery is a waste of time because they don't bother to acknowledge anything including emails. Hopefully if you are a customer don't waste your money on inferior products and as fir getting your money just throw it down the drain stay clear please

Lovely bracelet, arrived fast.

Hugely poor experience all round. From a total lack of communication, product not arriving on specified date (even though I paid more for guaranteed delivery). Still waiting more than 2 weeks later. To then hugely disappointing customer service.
No accountability or offer of recompense. Not even taking into consideration that I paid extra for the guaranteed delivery.
STEER WELL CLEAR of ordering from this company and don't buy products.

Might also be worth adding Luxus Love has a disproportionate number of 5-star reviews from people who have only rated them, which could raise suspicions about the authenticity of those reviews. The fact that these reviews don’t show any other activity from the users might suggest that these reviews are, in fact, fabricated or incentivised to counteract negative feedback.

I wish I had read some of the reviews/comments on this site, before wasting my time, effort and money. I hope this is useful to others and goes along way to saving you money.

This pendant is beautiful and well-made. It arrived on time, and the packaging was elegant. A great gift choice.

Awful company never recieved item customer service .Well there isn't any ...got a reply saying some one will be in touch but nothing

Paid £30 for necklace. Never received it. No response to my emails. Wish I saw these poor reviews before ordering.

Leider sehr enttäuschend, das bestellte entsprach nicht dem erhofften,eine Rücksendung geht zu meinen Kosten nach Singapur das Porto würde mehr kosten als das gekaufte. Sehr enttäuschend!!!

Unfortunately very disappointing, the ordered item was not what I had hoped for, I would have to return it to Singapore at my expense as the postage would have cost more than the item I had bought. Very disappointing!!!

Ordered on the 11th haven't had an email to say anything about the order took money from the bank I contacted them and they say I need the order number which i don't have as had no email from them I gave my name address ect they said they can't find me so what I'm not getting my items

Ordered on the 11th haven't had an email to say anything about the order took money from the bank I contacted them and they say I need the order number which i don't have as had no email from them I gave my name address ect they said they can't find me so what I'm not getting my items

Would not let me return despite their website says 14 day returns. Awful customer service, terrible quality, didn’t come in a box like posted and paid for.

Der Anhänger, den ich bestellt habe, is wunderschön und kam in einwandfreiem Zustand an.

Fantastischer Juwelierladen! Die Ohrringe sind wunderschön und der kundenservice war fantastisch.