We ordered multiple lights for our 10 room home and the majority arrived in a reasonable time, in good condition, and looked as described on-line. One did arrive broken, but they accepted the return... See more
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Lights.ie is the leading online destination for lamps and lights in Ireland. Explore our extensive product selection of over 50,000 items from more than 400 brands, ensuring you find the perfect lighting solutions. Plus, you can benefit from our free delivery service on orders over €99. For added peace of mind, we offer free returns within 50 days alongside excellent consultation and expert advice. By introducing Lights.ie Professional, we cater for the unique needs of our trade customers. Our services encompass professional lighting design and the dedicated attention of our Account Managers. The right lighting is a cornerstone of our daily routines, ensuring comfort and enhancing safety. It shapes ambience and productivity, making a room come alive. We're dedicated to bringing this captivating world of lighting into your home!
50 Days Free Returns
Our hassle-free returns policy
Contact info
Rabanusstraße 14-16, 36037, Fulda, Germany
- +353 1 699 2138
- info@lights.ie
- lights.ie
Replied to 76% of negative reviews
Typically replies within 2 weeks
Delivery took longer than expected and missing item.
Delivery took longer than expected, I understand its the courier's fault.
Package arrived but have one missing item. Waiting for response and how soon this can be sorted.
Four star only because I had to set the…
Four star only because I had to set the wires by myself. Everything else was great. The lamp was as I expected and in size I needed. Setting the lamp on the wall was easy. Lamp gave nice and warm outlook to the room with marching colour to the wall. Delivery was quick with no delays.
I needed some lights in a hurry and…
I needed some lights in a hurry and delivery was prompt. The prices were very reasonable
When returning my product
When returning my product, the lady on the phone explained it very well and helped with locations where I can return it.
Avoid at all cost, they only delivered part of Order. Terrible customer service.
Our lights were delayed by two weeks because Lights.ie was waiting for a power component for the track lighting system.
When the package finally arrived, the power unit was missing, the box was not securely sealed, and I also received additional outdoor lights that I did not order.
I have been unable to reach their customer service by phone. The number appears to be sham, calls are diverted to a recorded message advising customers to use the website or wait for an operator. However, there is no queueing system, and if no operator is available, the call is immediately disconnected.
I also submitted a webform, but after five days, I have still not received any response.
Two orders arrived with breakages
Two orders arrived with breakages - each with glass shades which were not well packed. Despite being asked for and sending photos to prove the breakages, I was then told I had to re-pack the broken glass and return items they could not possibly re-sell! I did so and then had to wait some time for my refund. I cannot recommend this company.
great service…
Lights arrived within the estimated delivery time, they look to be of good quality and will, when fitted be perfect.
Good Customer Service.Customer service very good ,good…
Customer service very good ,good communication .Thanks.
I have ordered several times with…
I have ordered several times with satisfaction but my most recent order was broken on arrival. However it was replaced promptly and courteously and I am very satisfied as a result. Many thanks …A1
Poor delivery
The website was good, and all products were delivered as per order and description. Unfortunately, the package was delivered to our gate post 50m from the house so it was left unsecured in the rain. Unimpressive.
Prompt communication
Prompt communication re: delay in dispatch
Arrived very quickly when stock item replenished
Light delivered damaged
Light delivered damaged. Absolutely no problem in receiving quick refund. The company is to be commended for their action.
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