I ordered my lenses on a saturday & paid for next day delivery (sunday) via evri. Unfortunately the lenses did not arrive. Today is tuesday, the courier does not have an actual person one can speak to... See more
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I keep ordering from Lenstore because they have repeatedly proven their availability and great assistance when it comes to problems with my order (never their fault, but rather the Italian SDA deliver... See more
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È andata molto bene Grazie Con Lenstore non c'è confronto! A presto.
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Call center disponibile cortese e risolutore delle problematiche
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Information provided by various external sources
Lenstore dispone di una vasta gamma di lenti a contatto delle migliori marche e con prezzi migliori rispetto ai negozi di ottica e agli altri rivenditori online. Facciamo parte del gruppo GrandVision, leader mondiale nel settore dell’ottica presente in 44 Paesi nel mondo, e in Europa siamo conosciuti per qualità, professionalità e affidabilità verso i nostri clienti. Vendiamo solo lenti a contatto di alta qualità garantendo quindi il massimo per i tuoi occhi e spediamo oltre il 90% degli ordini nello stesso giorno in cui sono effettuati.
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4.4
Excellent
18K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
Very poor delivery service
I ordered my lenses on a saturday & paid for next day delivery (sunday) via evri. Unfortunately the lenses did not arrive. Today is tuesday, the courier does not have an actual person one can speak to. Please do not choose evri as your courier. Use royal mail instead. Very dissapointed as now unable to go to work tomorrow
April 8, 2025
Unprompted review
Reply from Lenstore
Hello Ru,
We sincerely apologize for the inconvenience caused by the delay in your contact lenses delivery. We understand how frustrating it can be when you rely on prompt delivery, and we truly regret that you were unable to receive your lenses as expected.
We have sent you an email requesting your account details so we can investigate what happened and get to the bottom of this. Once we have the necessary information, we will resolve the issue promptly and ensure you receive your lenses as quickly as possible.
Thank you for your patience, and we genuinely appreciate your feedback. We take your concerns seriously and will certainly review the courier options to avoid such issues in the future.
Best wishes,
Lenstore Team
Rip off existing customers 👎🏻
Constantly email me to try and get me to reorder but if I google the product I find a cheaper price on their website than what they’re adding them to my basket at. It’s wrong to over charge existing customers!
November 3, 2024
Unprompted review
Reply from Lenstore
Hi Cardiff,
Thank you for taking the time to leave a review.
I hope you are well, I am really sorry that the price is cheaper when you google it compare when adding the item on the basket and thank you for giving us the opportunity to help.
I have to look into this, you may also send us a screen shot of the price that you can see on the website so we can verify.
For faster assistance you can call or chat with us as well.
Best regards,
Lenstore
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Terrible service
Terrible service! Ordered some lenses, expected delivery 28th June. On date of due arrival got email saying there's a delay, take 10% off next order (obviously assumes was going to order again) for 'inconvenience' caused. Monday 8th July still waiting for them to arrive, so I cancelled the order..did not even get a sorry can we not help in anyway...they just cancelled it. I'm sure they are great for a simple order of lenses, but I'm guessing anything beyond that (e.g. astigmatism)...I'd order now for Xmas delivery:-)..order nos: 240624-183258-4220
July 8, 2024
Unprompted review
Reply from Lenstore
Hi Mjones,
I hope you are doing well.
We understand your frustration with the delivery delay and lack of communication. We strive to provide accurate delivery estimates and excellent customer service. We sincerely apologize for the inconvenience this has caused. We are committed to investigating this matter further and ensuring that your experience is addressed. Can I have the order number so that I can investigate and check what option I can provide from here?
Best wishes,
Adrian
Ordered 25 June with 24 hour delivery
Ordered 25 June with 24 hour delivery. They did not turn up by 28th when I needed them for a 3 day trip. It's now 3 July, and they have still not arrived and I have a weeks holiday with no lenses. Called through, sat waiting 20 minutes and the phone cut off. No response to my emails. Used this company for years, but recently orders are taking a while to arrive. Will probably start taking my business elsewhere due to this.
June 25, 2024
Unprompted review
Reply from Lenstore
Ciao Chris,
Spero che tu stia bene.
Mi scuso davvero per l'inconveniente, per poterti assistere in merito a questo ordine. Ho inviato una richiesta di informazioni per il numero d'ordine in modo da poter vedere qual è l'opzione migliore che posso fornire.
Le faccio i miei migliori auguri,
Adrian
Love it!
Love it. Economically packed and speedy delivery - thanks guys!
June 29, 2024
Unprompted review
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All ok, from selection to delivery
June 21, 2024
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Top!!!!!!!!
June 15, 2024
Got the lenses I ordered quick would…
Got the lenses I ordered quick would have ordered from them again if they didn’t keep spamming my email adress with emails every day I have un subscribed lots of times and still get there spam every day. Would suggest to people not to give em your email unless you like spam emails from em every day .
June 11, 2024
Unprompted review
Reply from Lenstore
Hi Paul,
I hope you are doing well.
I understand your concern and I do apologize for the inconvenience, since I was not able to get your information to turn off the auto email notification. You should be able to find it on your account just untick the box where you can receive email notification.
Please let us know if you have further concern. We are more than willing to assist you.
Best wishes,
Adrian
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I did not get my order the courier is…
I did not get my order the courier is unreliable let me know there my order is please
April 30, 2024
Reply from Lenstore
Hello Anna,
Thank you for taking the time to review our service.
We are sorry to see that your order has not arrived yet and we apologize for any inconvenience caused.
It wasn't easy for us to read how disappointing your experience was, but your feedback helps us improve our services for the future.
A member of our customer service team will contact you very soon to investigate this issue and provide you with the best solution.
Team Lenstore
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POOR. Avoid.
POOR.
Made an order. Sent it back the very next day. Been Over one month now and still no refund. The parcel was received by them in 2 days. And one person says it can take 15 days to inspect. The other says 20 days and now someone says 30 days. But? It’s been OVER A MONTH NOW. Hideous company. Give me my money back for gods sake.
240314-203126-8850
March 18, 2024
Unprompted review
Reply from Lenstore
Hello Ali,
Thank you for taking the time to write a review and sharing your experience.
An excellent level of customer service is something we always aspire to, ensuring that every customer is satisfied, every time they order and so, we are very sorry to read how bad your experience was.
We can see that a member of our customer service team has already taken steps to assist you in resolving the issue.
Your satisfaction is incredibly important to us, and we are fully committed to ensuring the best service.
Once again, we want to express our apologies for any inconvenience this may have caused.
Team Lenstore
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Excellent customer service and Lens
I keep ordering from Lenstore because they have repeatedly proven their availability and great assistance when it comes to problems with my order (never their fault, but rather the Italian SDA delivery). A precious service these days were everything seems to be automated and nobody is willing to help, I instead have found a super customer service in Lenstore, bringing me to trust them and knowing that I will be heard out and helped should I have a problem! The lenses as well are perfect ;)
March 23, 2024
Very poor customer service
Eventually an order arrived after almost 2weeks. An empty box with some batteries in and some paperwork from something else. Have attempted to phone, email and FB. No response from anyone. Very poor customer service, will be going elsewhere in future.
March 16, 2024
Unprompted review
Reply from Lenstore
Hello Alison,
We're truly sorry for the issues you've experienced with your order and the communication difficulties that followed. Your feedback is important to us, and we aim to resolve concerns promptly.
We can see that someone got in touch with you to assist you further.
Best wishes,
The Lenstore Team
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Veloci ed efficienti
January 27, 2024
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Efficienti e puntuali
December 30, 2023
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Recapitate con notevole ritardo
December 2, 2023
Reply from Lenstore
Gentile Geltrude,
Grazie per aver trovato il tempo di valutare il nostro servizio.
Ci dispiace vedere che il tuo ordine sia arrivato più tardi del previsto e ci scusiamo per qualsiasi inconveniente causato.
Non è stato facile per noi leggere quanto deludente sia stata la tua esperienza, ma il tuo feedback ci aiuta a migliorare i nostri servizi per il futuro.
Un membro del nostro servizio clienti si metterà in contatto con te molto presto per indagare su questo problema e fornirti la soluzione migliore per te.
Team Lenstore
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