Lark & Larks Reviews 1,537

Brilliant customer service from start to finish,we used the Bella Aldridge range super black Matt and we are really pleased with them also the joiner who fitted them was impressed with the quality and how solid the carcass’s were would highly recommend Lark and Larks

It was easy to do and I have tidied my kitchen up. Bonus

I needed 17 new kitchen door handles but decided to order just 4 to see how it went. Two of the handles were unusable due to faulty screws being sent. On speaking to customer services I had to send them photos(why couldn't they just accept my word?). I was told that their suppliers would send me new screws, this took days and they only sent two screws. Almost a month later from the original order I am still waiting to get new handles on my doors. I have had to send photos, make phone calls and send emails, all because no-one checked that the screws actually fitted the door handles. I will be going elsewhere for new handles for all the cupboards. Very disappointing.

Vast array of different cabinet and door styles to start with before even looking at custom builds.
Easy to configure to your requirements. Office helpfully confirmed before proceeding with order.
Received regular updates on expected delivery date. Confirmed the day before and the delivery driver called about an hour before arriving.
On arrival, the driver was very polite and helpful, thus putting the icing on the cake for the whole experience.
Well done!

I chose this company as I felt they had made an effort with their website and I needed an odd number of doors for a kitchen in our air b and b. Ordering was easy and communication spot on. Confirmation email and a follow up phone call.

Arrived in good time and well packaged. I fitted them myself, holes were drilled in exactly the right places and all the units fitted perfectly. They are great quality and functional.

Save yourself loads by using this excellent company as they have a varied selection of doors at very good prices.
Very pleased.

Fantastic service. Fantastic quality.

Have used this company a few times in the past and always been pleased with the service/products, but the reason I have posted this review is because I had an issue with 1 kitchen unit door which started to peel a little and it was out of the 6 year warranty by a few months. After explaining the situation and sending a few photos they replaced it free of charge with no hassle whatsoever.
How refreshing!!

Always help on the end of the phone or direct at the facilities 10/10

Fantastic customer service. Prompt replies and fast det

The doors are lovely and prompt delivery

larkandlarks.co.uk supplied my wardrobe doors, they were made to order and excellent quality, the customer services team were superb.

Lark and Larks and their Customer Service were brilliant in helping me order the correct kitchen cupboard front to match those I’d bought from them a few years back. And they were also very helpful with advice about the right sort of handle . Their prices are very competitive as well and the quality of the products I’ve bought is excellent.

Kept me very well informed so pleased with the quality and service I received thank you

I recently ordered some custom made bedroom furniture and I am so impressed with the quality. The pieces are very sturdy and exceptionally well made. The sales team were extremely friendly and helpful, working closely with me to help bring my design ideas to life. I am already planning my next bedroom project and will definitely be using Lark and Larks again.

Lovely quality kitchen units. Slight issue with larger components not arriving with the main cupboards, which wasn't apparent until are fitter noticed. However, they went out of their way to ensure they arrived before our fitter left. Many thanks!

Great experience. Quality doors arrived on time and exactly as specified

As a previous customer I thought I would return and ask them to do a kitchen design for my new home. I had an intro call with Vic and made it clear I needed to get a design completed in about a week. I gave some ideas, paid the design fee and waited with excitement to see what a professional designer would come up with. Unfortunately it just took so long, I waited 2 weeks and then this first design I got was no better than I could do myself, I asked her to have another attempt and suggested some changes. Again, I had to constantly chase otherwise it was radio silence and by now, almost 3 weeks had passed. Whilst the second design was slightly more inspiring it still lacked any wow factor but I asked for it to be costed. Again, I waited and waited and chased again and eventually after another 2 weeks I got another apology and a costing. By now I had given up as I couldn't spend £20K with a company that just didn't keep its promises so I asked for my design fee to be returned and was told that they wouldn't return it by Elly. I explained why that wasn't reasonable and asked her to escalate this, of course what happens next... more radio silence! Having had more apologies for poor service from Larks and Larks that I could count, how could they take this position. In the end when you plan to spend £000's on a new kitchen you need to trust a supplier and I am afraid Larks and Larks simply failed.

HAVE USED LARK AND LARKS MANY TIMES 3 TIMES IN THE LAST 2 YEARS ALWAYS PLEASED WITH THE SERVICE AND ITEMS WE RECEIVE ARRIVE ON DATE GIVEN AND ALWAYS WELL PACKED I WAS NOT WELL THE DAY OF DELIVERY AND THE DELIVERY TEAM KINDLY CARRIED ALL OF THE ITEMS INTO OUR HOME AS THEY WAS TO HEAVY FOR MY WIFE TO LIFT MANY THANKS AGAIN FOR GREAT SERVICE MANY THANKS LES

Large order of doors, all good, complete and on time. Use Lark &Larks all the time.

I have bought quite a few bedroom cupboard doors from this company, and every one has been absolutely perfect. All pieces are wrapped and packaged in a way that eliminates any damage in transit. The products have always been of an extremely high quality and have also represented excellent value for money. Couldn’t be happier with the service received.