Verified
We received a beautiful coffee thermos and there was a defect when we open the top with the rubber gasket or washer. They sent a picture and they sent a new thermos and did not want the defective ther... See more
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Verified
Pauline from customer care was very proactive to solve my question about my purchase, helped me to split my order to ensure the delivery of the most urgent items on time. Good prices, amazing s... See more
On January 31 I made an order (on 6 plastic bottles), I've received an order confirmation stating that expected date of delivery will be February 5. Today, February 7 I've not received any informa... See more
Verified
What an outstanding customer service, very fast delivery and quality products. Great! I made the order in the afternoon the 22.12.2022 and I've got the item the very next day in the morning! This is... See more
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Company details
Written by the company
KitchenTime er en køkkenudstyrsbutik på nettet hvor du finder alt til dit køkken til rigtige gode priser. Vi vil gerne tilbyde dig fantastiske produkter som gør at du både laver bedre mad og trives i køkkenet. Uanset om du er amatør eller professionel, så har vi noget for dig, og vi hjælper dig gerne med at finde det du leder efter.
Kitchentime
Written by the company
- Nordens største sortiment på nettet
- KitchenTime eksisterer også i Sverige, Norge og Finland, og målet er at blive den bedste butik indenfor køkkenredskaber i Skandinavien. Vi syntes at køkkenet er hjemmets hjerte og er fascineret af alle de underværker som kan opstå der. Vi vil tilbyde dig fantastiske køkkenprodukter som gør at du kan både lykkes og trives i køkkenet.
- Tryg og Enkel Handel
- Vi tilbyder mange sikre betalingsmetoder, og vi er lette at få fat i!
- Fantastisk Kundeservice
- Vi lover altid en kort svartid samt en god og personlig behandling!
Leveringsinformation
Gratis Fragt
På KitchenTime.dk tilbyder vi gratis fragt hvis du handler for mere end 499DKK
Contact info
Stämpelvägen 3, 394 70, Kalmar, Sweden
- +46108085388
- info@kitchentime.dk
- kitchentime.dk
4.2
Great
6K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
slow and sends spam
August 13, 2025
Reply from KitchenTime.dk
Hi, thank you very much for your review.
We are sorry to hear that you are not satisfied with your experience with us.
Please do not hesitate to contact us if there is anything specific you would like to discuss or if we can help to further improve your experience.
Have a great day!
Best regards,
Jannica
Kitchentime
Warning
Warning. They take your money before they have shipped anything.
June 3, 2025
Unprompted review
Reply from KitchenTime.dk
Hi, thank you so much for your feedback.
We sincerely apologize that we didn’t live up to your expectations regarding your shopping experience this time.
Ensuring that our customers are satisfied is always our top priority, and we want to make sure we’ve done everything we can to support you in this situation.
If you’ve placed your order from Denmark, please note that the purchasing process may differ slightly as we are a Swedish company. Don’t hesitate to contact us — we’ll be happy to provide you with more detailed information about our terms and conditions for such purchases.
Wishing you a great day!
Kind regards,
Filippa
Kitchentime
Verified
Excellent return/exchange policy
We received a beautiful coffee thermos and there was a defect when we open the top with the rubber gasket or washer. They sent a picture and they sent a new thermos and did not want the defective thermos back. No questions asked.
April 23, 2025
Verified
Pauline from customer care was very…
Pauline from customer care was very proactive to solve my question about my purchase, helped me to split my order to ensure the delivery of the most urgent items on time.
Good prices, amazing service and on time delivery 👏🏽
Great service!!!
Thanks Pauline
October 30, 2024
Be careful when ordering from this…
Be careful when ordering from this webshop! You buy from them and when it comes to get customer service due to an issue, they simply tell you that our company got sold to another company and now you have to contact them for you problem. The new owner, doesn't bother to reply to calls and emails, so it's been more than 2 months I'm sitting clueless with a defected expensive product.
May 1, 2024
Unprompted review
Reply from KitchenTime.dk
Hello, thank you very much for your review.
I understand that you are disappointed and we will of course help you with this. As we do not have access to orders placed before the change of ownership on April 3rd, I need to ask you to send an email to kundservice@bergendahlhome.com. They will of course help you though they have a longer handling time.
We are grateful for your honest review and hope that we will be trusted to give you a better experience in the future!
Wishing you a great day ahead!
Kind regards,
Emily
Kitchentime
Really bad service
Really bad service, i made my order (Mælkskummer) on 12 January 2024
Ordrenummer: 3031143
Bestillingsdato: 2024-01-12
Now it doesn't work so i sent several mails how to return the order BUT they never respond
I don't recommend this website to anyone
April 5, 2024
Unprompted review
Reply from KitchenTime.dk
Hello, thank you very much for your review.
I understand that you are disappointed and of course you should get help with this. Since we do not have access to orders placed before the change of ownership on April 3rd, I need to ask you to send an email to kundservice@bergendahlhome.com.
We are grateful for your honest review and hope to be trusted to provide you with a better experience in the future!
Wishing you a continued nice day!
Sincerely,
Veronica
Kitchentime
Never received my parcel
Never received my parcel, support did not reply...stay away
February 26, 2024
Unprompted review
No customer service
The order came very fast and all went smooth, but in case you have to return it is a hustle. I am waiting now over 2,5 weeks for my payment and when you open a case you also don‘t get a prompt info. This should be definitely improved as it is not ok to offer goods but not to offer any customer service afterwards.
February 14, 2024
Unprompted review
On January 31 I made an order (on 6…
On January 31 I made an order (on 6 plastic bottles), I've received an order confirmation stating that expected date of delivery will be February 5. Today, February 7 I've not received any information nor track and trace information on my order.
I'm wondering if I can rely on Kitchentime.dk? 🥹
To be fair, I received 3 out of the 6 plastic bottles today, January 8. Therefore, I've added one star to the original rating of 1 star.
February 7, 2024
Unprompted review
Worst customer service ever - and a fee on 199 dkk for returning a wrongly send package!
Worst customer service ever. I would really really not recommend this webshop to anyone.
I ordered a Christmas present, but learned that another family member was going to give the same. Then wrote to customer service (within a few says, and I have 14 fast to regret) that I would like to regret My order. Wrote Them twice, and got no answer. They still send it. I then wrote them that I would leave the package in the package shop for it to be returned to Them. Still no answer. Then the VERY SAME DAY as the package was automatically send back to Them, they suddenly found the time to answer me, telling me I know Owe Them 199 dkk for returning the package wrongly…. A package I tried to delete and communicate about several times. I’m shocked about the lack of customer service and the fee on 199 dkk. I have never ever experienced anything like that online. And now the customer service find pleanty off time to write me back. It’s a scam.
December 3, 2023
Unprompted review
I didn’t get my package on time
I didn’t get my package on time - still missing it. You can’t call costumer service and they don’t answer on mail support. Have been writing them several times. I feel like I will never get my package!!
September 15, 2023
Unprompted review
No delievery and no respons -bur money drawn
I placed an order july 29, delivery date august 19. I received information about delivery on august16., and the money was drawn, men I have not yet received what I ordered. And the worst part is, that Kitchen Time dies not respond, when I try to contact them.
August 28, 2023
Unprompted review
Reply from KitchenTime.dk
Hello Mette!
Thank you for your patience. We sincerely apologize for not responding to you, or meeting your expectations. We've recently changed our system in the warehouse while simultaneously relocating our office, and unfortunately, this transition hasn't been completely smooth. No excuse, just an explanation.
If you have an open ticket we’ll get back to you as soon as we can. Otherwise we ask that you register a ticket through the form on our website.
Once again, we apologize for our service, and even more so if the delay of your package has caused you any inconvenience.
Best regards,
Leo
Customer Service
KitchenTime
The baddest and worst, wouldn't recommend buying
So I ordered since 9 August 2023, and got an email about that my package is going to be delivered from 1-2 work days...
its 25 august now and still haven't got any package.. and then a few days after I got an email where it says '' How was your experience about the delivery'' which I didn't have any of it?
Tried to contact costumer service and sent two mails, still didn't get any response..
This feels like throwing my money away for nothing...
August 9, 2023
Unprompted review
Reply from KitchenTime.dk
Hello Jireh!
Thank you for your patience. We sincerely apologize for not responding to you, or meeting your expectations. We've recently changed our system in the warehouse while simultaneously relocating our office, and unfortunately, this transition hasn't been completely smooth. No excuse, just an explanation.
If you have an open ticket we’ll get back to you as soon as we can. Otherwise we ask that you register a ticket through the form on our website.
Once again, we apologize for our service, and even more so if the delay of your package has caused you any inconvenience.
Best regards,
Leo
Customer Service
KitchenTime
Cannot recommend them at all
Cannot recommend them at all. Waiting 11 days now for a package that was supposed to be delivered within 3-5 days. Customer Service is non-existent and cannot be reached. Problems do happen, but then not to reply to any customer request and not offer a phone number to call is not excusable.
August 1, 2023
Unprompted review
Reply from KitchenTime.dk
Hello Gregor!
Thank you for your patience. We sincerely apologize for not responding to you, or meeting your expectations. We've recently changed our system in the warehouse while simultaneously relocating our office, and unfortunately, this transition hasn't been completely smooth. No excuse, just an explanation.
If you have an open ticket we’ll get back to you as soon as we can. Otherwise we ask that you register a ticket through the form on our website.
Once again, we apologize for our service, and even more so if the delay of your package has caused you any inconvenience.
Best regards,
Leo
Customer Service
KitchenTime
Worst packaging experience
Ordered some plates to be shipped to Denmark and most of them came damaged. Mostly because the packaging is really careless and not really thought through.
I then got a new order with new plates and once again, thoughtless packaging, and the plates were damaged. I'm now trying to get my money back, but their reclamation service is not answering me.
Honestly, I'm super sad about the careless handling of the products that they sell, because they do have a great product portfolio. I would rather pay a bit more and buy from imerco or another Danish company that takes better care of the packages, although they are not sent overseas.
July 8, 2023
Unprompted review
Reply from KitchenTime.dk
Hello Anna!
Thank you for your patience. We sincerely apologize for not responding to you, or meeting your expectations. We've recently changed our system in the warehouse while simultaneously relocating our office, and unfortunately, this transition hasn't been completely smooth. No excuse, just an explanation.
If you have an open ticket we’ll get back to you as soon as we can. Otherwise we ask that you register a ticket through the form on our website.
Once again, we apologize for our service, and even more so if the delay of your package has caused you any inconvenience.
Best regards,
Leo
Customer Service
KitchenTime
Verified
Reply from KitchenTime.dk
Hej Lars,
Tusinde tak for sin anmeldelse.
Dejligt at du er tilfreds med oplevelsen hos os!
God dag! :)
Mvh. Mie
Verified
Super long delivery
February 1, 2023
Reply from KitchenTime.dk
Hi Maksim,
Thanks for your review.
We apologize that your order has been missorted. I can see that you have been in contact with our customer service and that you have resolved this together.
Have a nice day :)
Regards, Mie
Verified
Reply from KitchenTime.dk
Hej!
Tak for din anmeldelse.
Vi er glade for at du er tilfreds med din oplevelse hos os.
Vi håber på at se dig i butikken igen snart.
Ha' det fint indtil da.
Customer Support
Verified
Reply from KitchenTime.dk
Hej!
Mange tak for din fine anmeldelse.
Herligt at du er tilfreds med din købsoplevelse hos os.
Du er varmt velkommen tilbage i butikken igen. Vi har åbent døgnet rundt ;-)
Ha' det godt.
Customer Support
Verified
Reply from KitchenTime.dk
Hej!
Mange tak for din fine anmeldelse.
Herligt at du er tilfreds med din købsoplevelse hos os.
Du er varmt velkommen tilbage i butikken igen. Vi har åbent døgnet rundt ;-)
Ha' det godt.
Customer Support
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