Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Founded in 2018, Jourlacy is the global leading online retailer for shoes, dresses and accessories. Customers can browse the vast online selection and choose their favorite shoes and dresses with great satisfaction.Jourlacy prides itself on exceptional customer service, high quality and affordable prices.
United States
2.7
219 reviews
Scam!! Received dress in a timely matter, however was nothing like pictured, I tried contacting them for return information , and it is like they vanished off the planet. The same day I received my dress, I was told the window of 14 days to return it was closed . Very dissatisfied , and out money for something that is nothing like expected. Save your hard earned money and shop elsewhere !!!
Reply from Jourlacy
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Reply from Jourlacy
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
I was happy with the clothes they fit perfect and came in a timely matter and very affordable!
Reply from Jourlacy
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Use your own mesurements for each order. Even if things seems to be from the same factory, sizes can be most different. Quality has always been to my satisfaction. Deliveries as well!
Reply from Jourlacy
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Reply from Jourlacy
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Reply from Jourlacy
Thank you for your kind review.
Your affirmation is our greatest encouragement. All the shoes on our website has its own size chart, so please kindly check the size chart before ordering. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
took way to long to get the items and the shipping fee is way way to high. The items are more like what we call cheap china stuf. Meaning the sizes are never right , material and item pictures are usualy not the same. Stuf is way to expensive compaired to what you get. Cheaper and better to shop localy or just get the items on wish/e-bay and save a lot of money. i see you have replyed to me and im just letting you know i never resived an e-mail with a solution from you
Reply from Jourlacy
Dear customer,
Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.
Thank you for your cooperation in advance. Hope to hear from you soon.
Very nice products , fitted perfectly and good quality . Delivery without any problems .
The purchases were successful. The dress I bought is very pretty, well sewn, it works great. It is only a pity that the delivery time turned out to be very long. However, nevertheless I recommend very much!
I am satisfied with the purchases in your company. Elegant, fitting and inexpensive clothing. Fast delivery, thank you.
Received 3 out of 4 pieces of clothes I had ordered today. They had informed me that the last top would come later.
So far I am more than happy with the quality of the clothes except the dresses are a little too short for me, as I am tall. I wish they would make them to size.
It took a while before I received it, but customer service has been fantastic all the way through, with very quick replies and super service.
I made another order today and hopefully the quality will be just as great this time.
I would be VERY happy if they would start making dresses to fit my height. That's pretty much the only reason why they don't get 5 stars-
Reply from Jourlacy
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Reply from Jourlacy
Thank you for your review.
Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
