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Company details

  1. Women's Clothing Store

Written by the company

Founded in 2018, Jourlacy is the global leading online retailer for shoes, dresses and accessories. Customers can browse the vast online selection and choose their favorite shoes and dresses with great satisfaction.Jourlacy prides itself on exceptional customer service, high quality and affordable prices.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

219 reviews

5-star
4-star
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1-star


Rated 1 out of 5 stars

Scam!

Scam!! Received dress in a timely matter, however was nothing like pictured, I tried contacting them for return information , and it is like they vanished off the planet. The same day I received my dress, I was told the window of 14 days to return it was closed . Very dissatisfied , and out money for something that is nothing like expected. Save your hard earned money and shop elsewhere !!!

June 26, 2022
Unprompted review
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Rated 5 out of 5 stars
Verified
Jourlacy logo

Reply from Jourlacy

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Rated 5 out of 5 stars
Verified

Recieved my shirt in a week

Recieved my shirt in a week. Very happy

October 3, 2021
Jourlacy logo

Reply from Jourlacy

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Rated 5 out of 5 stars
Verified

Fit perfect!

I was happy with the clothes they fit perfect and came in a timely matter and very affordable!

September 29, 2021
Jourlacy logo

Reply from Jourlacy

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Rated 4 out of 5 stars
Verified

Use your own mesurements for each…

Use your own mesurements for each order. Even if things seems to be from the same factory, sizes can be most different. Quality has always been to my satisfaction. Deliveries as well!

September 22, 2021
Jourlacy logo

Reply from Jourlacy

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

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Rated 5 out of 5 stars
Verified

I recommend

The package arrived quickly, shoes are very comfortable, true to size.

September 16, 2021
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Reply from Jourlacy

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Rated 4 out of 5 stars
Verified

Shoes are beutiful

Shoes are beutiful, but one from them was a little size.

July 20, 2021
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Reply from Jourlacy

Thank you for your kind review.

Your affirmation is our greatest encouragement. All the shoes on our website has its own size chart, so please kindly check the size chart before ordering. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Rated 2 out of 5 stars
Verified

took way to long to get the items and…

took way to long to get the items and the shipping fee is way way to high. The items are more like what we call cheap china stuf. Meaning the sizes are never right , material and item pictures are usualy not the same. Stuf is way to expensive compaired to what you get. Cheaper and better to shop localy or just get the items on wish/e-bay and save a lot of money. i see you have replyed to me and im just letting you know i never resived an e-mail with a solution from you

July 15, 2021
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Reply from Jourlacy

Dear customer,

Hope you have a nice day. We received your complaint and we are really sorry to bring you all the unhappy experience. Please be assured we would solve the issue properly. We have sent the solutions to your email. Please check your email and if you have any further question, please feel free to contact us again.

Thank you for your cooperation in advance. Hope to hear from you soon.

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Rated 5 out of 5 stars
Verified

The purchases were successful

The purchases were successful. The dress I bought is very pretty, well sewn, it works great. It is only a pity that the delivery time turned out to be very long. However, nevertheless I recommend very much!

July 7, 2021
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Rated 4 out of 5 stars

Excellent quality and service

Received 3 out of 4 pieces of clothes I had ordered today. They had informed me that the last top would come later.
So far I am more than happy with the quality of the clothes except the dresses are a little too short for me, as I am tall. I wish they would make them to size.
It took a while before I received it, but customer service has been fantastic all the way through, with very quick replies and super service.
I made another order today and hopefully the quality will be just as great this time.
I would be VERY happy if they would start making dresses to fit my height. That's pretty much the only reason why they don't get 5 stars-

May 25, 2021
Unprompted review
Jourlacy logo

Reply from Jourlacy

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Rated 5 out of 5 stars
Invited
Jourlacy logo

Reply from Jourlacy

Thank you for your review.

Your satisfaction is utmost important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Have a nice day~

Show reviews in all languages. (219 reviews)

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